HP XP P9000 Command View Advanced Edition Suite Software 7.6.1-00 Administrator Guide (Web Version)

Countermeasure
Edit the registry to change the area of the desktop heap.
Related topics:
• How to change the area of the desktop heap: Microsoft website
The Device Manager server cannot be accessed after starting up the management server or
P9000 Command View AE Suite product services
If Device Manager cannot be accessed from the GUI or CLI after starting the management server or
P9000 Command View AE Suite product services, increase the retry count and the interval for
connections to the Device Manager database.
Cause
If the KAIC03100-E error message is output to the Device Manager trace log file, the communication
process from Device Manager server to the database has timed out.
Countermeasure
Increase the maximum number of times an attempt to connect to the Device Manager database can
be retried and the interval at which connection attempts are retried.
In the database.properties file on the Device Manager server, change the values of the following
properties:
• dbm.startingCheck.retryCount
• dbm.startingCheck.retryPeriod
Related topics:
• Changing Device Manager server properties, page 344
• dbm.startingCheck.retryCount, page 354
• dbm.startingCheck.retryPeriod, page 355
How to troubleshoot problems on the management server (Tiered Storage
Manager related)
This section describes how to troubleshoot problems that occur due to Tiered Storage Manager.
Note that operations from the management client here refer to operations from the Tiered Storage
Manager CLI or from the Tiered Storage Manager GUI in Legacy mode only.
The Tiered Storage Manager server could not be started
If an attempt to start the Tiered Storage Manager server fails, take the action appropriate for the
cause.
Cause
• Device Manager or Common Component has not started.
• The user who attempted the operation does not have administrator permissions.
• The property file is invalid.
Troubleshooting278