HP P9000 Replication Manager Software 7.3.1-00 Configuration Guide

5 Security management ....................................................................... 97
Network communications security ............................................................................................... 97
Securing communications between HP StorageWorks P9000 Command View Advanced Edition
Suite Common Component and Web browsers ...................................................................... 98
Securing communications between Replication Manager and the Device Manager server .......... 100
Securing communications between Replication Manager and Business Continuity Manager Software
(IHS) ............................................................................................................................... 101
Audit log event categories ....................................................................................................... 103
6 Troubleshooting ............................................................................. 107
Overview ............................................................................................................................... 107
General problem resolution ...................................................................................................... 107
Collecting maintenance information .......................................................................................... 108
Executing the collection command ...................................................................................... 109
Examples of collection commands ................................................................................ 110
Troubleshooting Application Agent operations ............................................................................ 111
Resolving Application Agent installation and uninstallation errors ............................................ 111
Application Agent and VSS Provider installer trace log files ............................................. 112
Resolving Application Agent operation errors ....................................................................... 113
Collecting support information with the hrpmap_getras command ........................................... 113
Application Agent events that can be ignored ...................................................................... 114
Troubleshooting detailed message RPM-00824 ........................................................................... 117
Transferring the database to another disk (non-cluster) ........................................................... 117
Transferring the database to a cluster server ......................................................................... 118
Transferring the database to a Windows Microsoft Cluster Server (MSCS) ................................ 119
Procedure on the executing node ................................................................................. 119
Procedure on the standby node ................................................................................... 120
Using the hcmdsdbclustersetup command ............................................................................ 122
Troubleshooting when copy pairs are not recognized .................................................................. 123
Items to be checked on the pair management server ............................................................. 123
Installation of Device Manager Agent ........................................................................... 124
Link between Device Manager server and Device Manager Agent ................................... 124
Properties of Device Manager Agent ............................................................................ 125
Settings in the P9000 RAID Manager configuration definition file ..................................... 125
Items to be checked from Device Manager GUI .................................................................... 125
Recognition of Device Manager Agent ......................................................................... 125
Recognition of the command device ............................................................................. 125
Recognition of the replication configuration ................................................................... 125
Items to be checked from the GUI ....................................................................................... 126
Troubleshooting replica operations ............................................................................................ 126
Replica creation fails silently .............................................................................................. 126
Backup server is not recognized as a pair management server ............................................... 127
Restoring a replica with roll-forward fails with error message RPM-11510 ................................ 127
Restoring a replica fails with event ID 454 ........................................................................... 128
Creating a replica fails with error message RPM-10006 ........................................................ 128
Creating a replica fails with event IDs 17, 1 and 10010 ....................................................... 128
Disk status remains online after replica operation is complete ................................................. 128
7 Support and other resources ............................................................ 131
Contacting HP ........................................................................................................................ 131
HP technical support ......................................................................................................... 131
Subscription service .......................................................................................................... 131
Documentation feedback ................................................................................................... 131
Configuration Guide 5