HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

For more information on the quota management in an OpenVMS Integrity Server (IA-64) host, see
http://h71000.www7.hp.com/doc/732final/6048/6048pro_007.html#index_x_2704.
Cause
Required disk space is not available in the host agent install directories.
Resolution
Ensure that at least 1 GB disk space is available for copying the host agent executable on the respective
hosts.
Cause
Incompatible host agent versions might have been downloaded to the respective operating system
specific hosts.
Resolution
Ensure that the host agent version you download from the P9000 Performance Advisor Support screen
is supported by the respective host specific operating platform. For more information, see HP
StorageWorks P9000 Performance Advisor Software OS Support Matrix. For document download
location, see “Related information” on page 97.
Resume and complete the installation. Verify that the Windows and UNIX host agent services have
started, and if the host agent records are displayed in the Host Information table on the Array View
screen (Monitoring > Array View > Host Information). You can also see the chapter on communicating
with hosts in the HP StorageWorks P9000 Performance Advisor Software User Guide. For document
download location, see “Related information” on page 97.
P9000 Performance Advisor OpenVMS host agent service fails to start on system
reboot
Cause
After rebooting an OpenVMS Integrity Server (IA-64) host where the P9000 Performance Advisor
host agent is installed, it is observed that the host agent service might not start automatically.
Resolution
Perform the steps listed to resolve the error:
1. Ensure that the TCP/IP services are active on the OpenVMS Integrity Server (IA-64) host.
2. Enter the following command in the sys$manager:systartup_vms.com file.
@[SYS$STARTUP]xppa.com
3. Save changes and close the file.
You can also manually restart the host agent services.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 13