HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

P9000 Performance Advisor Database Listener service does not start after
installation or upgrade
After installing or upgrading P9000 Performance Advisor, the HP StorageWorks P9000 Performance
Advisor Database Listener service might not start automatically.
Cause
The HP StorageWorks P9000 Performance Advisor Database Listener service might not have started
after an upgrade. It can be due to an incorrect DNS name or a change in port number mentioned in
the listener.ora and tnsnames.ora files.
Resolution
Perform the steps listed to resolve the error:
Start the HP StorageWorks P9000 Performance Advisor Database Listener service manually by
completing the following steps:
1. Open the listener.ora and tnsnames.ora files available in the following location:
%PADB_HOME%\oradb\ADMIN\NETWORK.
2. If an incorrect DNS name is specified, replace it with the correct DNS name of the management
station. If the problem persists, replace the DNS name with the IP address of the management
station.
If a different port number is specified, change the port number to 1521, as P9000 Performance
Advisor uses port 1521 for the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3. Restart the HP StorageWorks P9000 Performance Advisor Database Listener service.
Go to Start > Run and type services.msc. In the Services dialog box, verify that the HP
StorageWorks P9000 Performance Advisor Database Listener service has started.
Connection not established with real-time server on the host agent
If you are not able to connect to the real-time server on a host agent, one of the following error
messages are displayed:
• Performance Advisor could not recognize the Real Time Server on the
host agent <host agent name>. This could be due to the Real Time Server
not running on the selected host agent or the host agent name is not
found.
• Error occurred while connecting to Real Time Server. This could be due
to the Real Time Server not running on the host agent, or the same host
agent is already being used for real time collection by another instance
of Performance Advisor.
Cause
It may be due to the following reasons:
• Real-time service is not running on the selected host agent.
• P9000 Performance Advisor host agent is not responding to your requests, as the specified host
name does not exist.
Troubleshooting P9000 Performance Advisor issues14