HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

2011-10-13 21:34:53.911 PerformanceAdvisor:
com.hp.xpsl.xml.SerializingMethods. <init>: com.hp.xpsl.xml.XMLExceptionIO:
Connection refused: connect - Management server is not reachable.Please
check whether PA services are running in MS. Please make sure MS host
address (170.116.193.140) and http port number (80) configured during HA
installation are valid. Please update <hostagent_home>/config/
paxp_service.properties with correct MS Host Address and http port number
and restart "HP StorageWorks P9000 Performance Advisor Host Agent"
service.2011-10-13 21:35:02.239 PerformanceAdvisor: Performance data not
transferred: Failed to communicate to the PA Management station; Apache
service is not started. Retry the communication at next interval.
Refer to the online help provided for the respective antivirus software to identify whether the
communication has been blocked by the firewall settings and the steps for unblocking the
communication.
Cause
The Windows firewall settings might be configured (occurs in upgrade scenarios) if you have upgraded
P9000 Performance Advisor on a Windows XP Professional management station.
Resolution
Configure the Windows XP Professional firewall settings to enable web browser clients to access
P9000 Performance Advisor on your management station. To configure the firewall settings:
1. Open the control panel, and double-click Windows Firewall.
2. Click the General tab, and verify that the On (recommended) button is selected and the Don’t
allow exceptions box is not selected.
3. Click the Exceptions tab, and verify that HTTP check box is selected.
4. If you are using SSL Apache Server (HTTPS), click Add Port. If you are not using SSL Apache
Server, skip to step 8.
5. Enter HTTPS in the Name text box, enter 443 in the Port number text box, and click TCP.
6. Click OK to save changes and close the window.
7. Verify that the HTTPS box is checked on the Exceptions tab.
IMPORTANT:
If the firewall is enabled during the P9000 Performance Advisor upgrade, the P9000 Performance
Advisor installer adds port 80 and port 443 to the exception list of the firewall.
8. Click OK.
Cause
An improper network configuration exists between the management station and host agent.
Resolution
Verify the network configuration. Try to ping the management station system name or IP address
(command prompt>ping <system name>/<IP address>) from the host on which the host agent is
installed. You must receive a response from the management station.
Troubleshooting P9000 Performance Advisor issues18