HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Resolution
For troubleshooting connectivity issues, see Host agent records do not appear in P9000 Performance
Advisor after an install or upgrade.
Cause
The configured settings for the antivirus firewall installed on the management station might be blocking
the communication between the management station and the host agent.
Resolution
For troubleshooting this issue, see Host agent records do not appear in P9000 Performance Advisor
after an install or upgrade.
Cause
The command device is not created or presented to your host (probability of occurrence is higher with
installations).
Resolution
See the topic, “Creating and presenting command devices to hosts” in the HP StorageWorks P9000
Performance Advisor Software Installation Guide available on Disk 2 in the software bundle.
Cause
The available free disk space on your management station is low.
Resolution
To create free disk space on your management station, purge or archive the database. For more
information, see the HP StorageWorks P9000 Performance Advisor Software User Guide. For document
download location, see Related information.
The released disk space can only be used for P9000 Performance Advisor Oracle database activities
and cannot be used by other system components.
Cause
The upgrade log file, xpslperf_UpgradeScript.log is created (with errors), or has not been
created (occurrence is only with upgrades).
Resolution
Verify that the upgrade log file, xpslperf_UpgradeScript.log is created. You can look for the
log file in the <Windows_Volume>:\HPSS\Padb\ora_db folder. You can also type %HOMEPATH%
at Start > Run, if this system variable has been configured on your management station.
Contact your HP technical support to get this issue resolved. If the log file is created and you are
sending an email to your HP technical support, provide the log file as an attachment.
Cause
The Std*out.log file increases in size.
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 23