HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

• listener.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\listener.ora]
• tnsnames.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\tnsnames.ora]
If HOST = <hostname>, follow these steps to modify the host name manually:
1. Click Start > Run and type services.msc in the command line.
2. Stop the HP StorageWorks P9000 Performance Advisor Database Listener
service.
3. Change the host name.
4. Save the text file.
5. Start the HP StorageWorks P9000 Performance Advisor Database Listener
service.
Real-time server error: Selected component is not connected to the XP Disk Array
or no activity happening on the component
Cause
The selected component may no longer be connected to the array or does not have any activity
happening currently.
If the following error appears on the RealTimeChart screen The selected component may no
longer be connected to the array or does not have any activity happening
currently. Please verify if the selected component is currently active.
If you see that the selected component is currently active, then please
try recreating the device files as the device file may not be accessible
by RealTimeServer, do the following:
1. Verify if the selected component (LDEV or RAID group) is active. For example, you can verify the
status of the LDEV or RAID group on the Array view LDEV screen under the LDEVIO and LDEV MB
columns, where the I/Os and M/Bs on the selected LDEV or the LDEV associated with the selected
RAID group are displayed.
2. If the selected LDEV or RAID group is active and the above error persists, recreate the device file
in your host agent. The following are the steps to recreate the device file:
a. Login to the host agent as root.
b. Recreate the SCSI device special files using the command - # /dev/MAKEDEV sg.
Users not added for P9000 Performance Advisor Native authentication
After installing or upgrading P9000 Performance Advisor, you might not be able to configure
administrator and user accounts in P9000 Performance Advisor, if you have selected the P9000
Performance Advisor Native authentication method.
This issue occurs if you try to access P9000 Performance Advisor that is enabled for native
authentication by typing localhost in the http or https URL. The Security link under Settings in
the left pane is not displayed. It is regardless of logging in as a default administrator or as a user
who is granted administrator privileges.
Resolution
Enter the fully qualified domain name ([servername].[domain name]) or the IP address of the
management station in the http URL - http://<fully qualified domain name>/pa or http:/
Troubleshooting P9000 Performance Advisor issues28