HP StorageWorks P9000 Performance Advisor Software v5.4 Troubleshooting and FAQs Guide (T1789-96336, April 2012)

Should I stop the P9000 Performance Advisor services before using the Backup
utility?
No. You should not stop the P9000 Performance Advisor and Oracle database services while taking
backup or restoring data on a management station.
The disk space on my management station is full, as the undo.log file seems
to have occupied the disk space. Can I stop the P9000 Performance Advisor
services, move the undo.log file to another location, and restart the P9000
Performance Advisor services?
No. You should not delete any of the Oracle related files manually, as this might corrupt the database
and P9000 Performance Advisor may not function properly.
The restore activity is failing though the DKC serial number for which the data
should be restored is provided. What might be the reason?
When a restore activity is initiated using the DKC option in the Backup Utility, ensure that you specify
the correct DKC serial number. Also, verify if the specified DKC serial number exists. Otherwise, the
restore activity fails. Multiple exceptions indicating the failure are displayed in the command prompt
window, where the restore activity started. Following is an example for the DKC serial number, 10090,
where the data restore fails with an exception either due to incorrect or non-existent DKC serial number:
IMP-00002: failed to open PA10090_exp.dump to read
Import file: EXPDAT.DMP
The JRE version on my management station was updated from JRE v1.5 Update
18 to JRE v1.6 and the P9000 Performance Advisor services were restarted.
However, the services did not start. What might be the reason?
The P9000 Performance Advisor services failed to restart, because the JAVA_HOME variable is not
updated and it still points to JRE v1.5 Update 18. So, you need to manually update the JAVA_HOME
environment variable to point to the JRE v1.6 folder. Then, try restarting the P9000 Performance
Advisor services.
Array dashboard and threshold settings
NOTE:
P9000 disk arrays are supported only from P9000 Performance Advisor v5.0 onwards.
Why does ? appear for an XP or a P9000 disk array in the XP/P9000 Array
Health section on the Dashboard screen, though the threshold values are set?
The ? icon appears in the XP/P9000 Array Health section if performance data collection is not
happening for an XP or P9000 disk array.
Frequently Asked Questions66