HP XP P9000 RAID Manager Installation and Configuration User Guide (T1610-96046, August 2012)

5 Troubleshooting
This chapter provides troubleshooting information.
Troubleshooting
If you have a problem installing or upgrading the RAID Manager software, ensure that all system
requirements and restrictions have been met.
If you need to call HP Technical Support, provide as much information about the problem as
possible, including the following:
• The circumstances surrounding the error or failure
• The exact content of any error messages displayed on the host system(s)
• The Remote Web Console configuration information saved on diskette using the FD Dump
Tool or FDCOPY function (see the HP XP P9000 Remote Web Console User Guide for the
storage system)
• The reference codes and severity levels of the remote service information messages (R-SIMs)
logged by Remote Web Console
For technical support, see “Support and other resources” (page 47).
46 Troubleshooting