HP StorageWorks Disk Array XP operating system configuration guide: SGI IRIX (A5951-96075, December 2005)

2 Troubleshootin g

This section includes resolutions for various error conditions you may enc ounter.

If you are unable to resolve an error condition, ask your HP suppor t representative for

assistance. See Calling the HP suppor t center.

Error conditions

PCDATAcannotbei

nserted: Depending on your system conﬁguration, you may be

able to view erro

rmessagesasfollows:

• In Remote Web Console (Status tab)

• In Command View Advanced Edition (“Aler ts” panel).

• In Command Vie

w (Event History or Event Notiﬁc ation panels)

Error Condition Recommended Action

The logical devices are not recognized by the

host.

Verify that the READY indicator lights on the disk

array are ON.

Verify that ﬁber c ables are correctly installed a nd

ﬁrmly connected.

Verify that the target IDs a re properly conﬁgured.

The LUNs for each TID must start at 0 and continue

sequentially without skipping any numbers.

Verify that the TIDs/W WNs on each b us are

unique.

Do not install two devices with the same ID on the

same bus.

Recheck the buses for new devices.Verify that LUSE

devicesarenotintermixedwithnormalLUNsonthe

same port.

Verify that the maximum number of LUSE devices

per port has not been exceeded.

Verify that the disk array host mode is set correctly.

The host

doesnotrebootproperlyafterhard

shutdow

If you po

wer off the host without executing the

shutdow

n process, wait three minutes to allow

the dis

k array's internal timeout process to purge

queued commands. If the host restarts while the

disk array is processing queued commands, the

host m

aynotrebootsuccessfully.

Disk Array XP operating system conﬁguration guide: SGI I RIX