HP StorageWorks XP24000 SNMP Agent Reference Guide, v01 (AE131-96006, June 2007)

7 Troubl eshootin g
Mitigating SNMP Errors
Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP address
that is not
specified in SNMP settings. This could have serious consequences, including the following:
• SNM P Security Func tion
If the SNMP security function is working, and a c ommand is executed from an IP address that is
not
entered, you will get a no reply return and a certification error is received for a trap.
• SNMP Co ld Trap Function
• Depending on your net work environment, when the SVP is rebooted you might not receive
Microsoftagent SNMP agentcoldtraps.
• The Microsoft SNMP agent might report Link up/Link down Trap when the SVP reboots.
• Abnormal Response to SNMP Command
If an error occurs in the SVP, traps might not b e sent.
• Problems Inputting M IB Definition Files
If
you can not input two or more MIB definition files because of the specifications of the SNMP
manager
software, use the MIB definition files for storage system. Error reports include subsystem
nicknames, which can be used to identify each subsystem series (for example, HP XP24000 Disk
Array a nd HP XP12000 Disk Array).
Calling HP Technical Suppor t
If you need to call HP technical suppor t, make sure to provide as much information about the problem
as
possib
le. Include the circumstances surrounding the error or failure, the Remote Web Console
configura
tion information saved in the floppy diskette(s) by the FD Dump Tool,the exactcontentofany
messages
displayed on the Remote Web Console, and the severity levels and reference codes of service
informa
tion messages (SIMs) displayed on the Status tab of the Remote Web Console main window.
For worl
dwide technical support information, see the HP suppor t website:
h
ttp://www.hp.com/support
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