HP Business Inkjet 1000 Series Printer User’s Guide
HP Business Inkjet 1000 Series Printer User’s Guide First edition: 04/2005
Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Getting started Finding other resources for product information . . . . . . . . . . . Learning about printer configurations . . . . . . . . . . . . . . . . . . Understanding the printer parts and functions. . . . . . . . . . . . . Connecting the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting directly using a USB cable (Windows). . . . . . . Sharing the printer on a locally shared network (Windows) Connecting directly using a USB cable (Mac OS) . . . . . . .
Cleaning the printhead contacts . . . . . . . . . . . Aligning the printheads . . . . . . . . . . . . . . . . Replacing the printheads . . . . . . . . . . . . . . . . Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . Starting troubleshooting . . . . . . . . . . . . . . . . . . . Printing a configuration page . . . . . . . . . . . . . . . Resolving printer problems . . . . . . . . . . . . . . . . .
1 Getting started Thank you for buying the printer. This guide provides details about how to set up your printer, how to perform simple printer tasks, and how to resolve printer problems. Finding other resources for product information • Setup poster. Provides illustrated setup information. A printed version of this document is provided with the printer. Also, an electronic version is available as an Adobe® Acrobat® Portable Document Format (PDF) file on the Starter CD. • Getting started guide.
Learning about printer configurations This printer is a four-color Inkjet printer that prints up to 23 pages per minute (ppm) in monochrome (black and white) and 18 ppm in color in Draft mode. The printer includes these features. • Paper handling. This model includes a standard input tray (Tray 1) that holds up to 150 sheets. • Connectivity. This model includes a USB connector. You can add an optional auto-duplex unit for printing two-sided documents, which saves money and paper.
Printing supplies area 1 Getting started 2 3 1. Printhead latch. The printhead latch provides access for installing or removing printheads from their color-coded slots. 2. Printheads. Each printhead must be placed in its color-coded slot. 3. Ink cartridges. Each ink cartridge must be placed in its color-coded slot. Control panel parts 1 2 3 c 1. 4 5 b a 6 (power button). 2. Power light (green). 3. Printing supplies lights.
Back view 4 1. USB connector. 2. Power input. 3. Auto-duplex unit. 4. Rear-access panel.
Connecting the printer Your printer supports local printing using a USB cable. (USB cables are sold separately. To order, see HP supplies and accessories.) You can share the printer in these ways: • You can use a simple form of networking, known as locally shared networking, if you connect the printer to a computer running Windows. Using this method, you can share the printer with other Windows users.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not run automatically, click Start, click Run, and in the command line box, type the letter of your computer’s CD drive followed by:\AUTORUN (for example, type D:\AUTORUN). 3. On the CD menu, click Install Printer Driver. 4. Choose the language you want and click OK. 5. Follow the instructions on the screen. 6. When prompted, click Connected directly to this computer, and then click Next. 7.
Sharing the printer on a locally shared network (Windows) In a locally shared network, the printer is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low. The computer connected to the printer is slowed down when many users print to its shared printer.
Connecting directly using a USB cable (Mac OS) Install the software first, and then connect the printer to the computer. You can share the printer with other Mac OS users when you are finished, if you want. To connect using a USB cable 1. Insert the Starter CD into the CD-ROM drive. 2. Double-click the CD icon on the desktop, and then double-click the Setup icon. -OrLocate the installer in the Installer folder on the Starter CD. 3. Click Install Driver. 4. Follow the instructions on the screen. 5.
Uninstalling the printing system software Use the following steps to uninstall the printing system software. Uninstalling software for Windows (all versions) 1. Close any running applications. 2. From the Start menu, open the Control Panel. 3. Double-click Add/Remove Programs. 4. Select the printing software that you wish to remove. 6. Follow the instructions on the screen to complete the removal of the printer software.
Making copies of the software The Starter CD contains a utility that lets you copy the printer software on to disks, or to create custom installations, which is a task usually performed by system administrators. When you run the Installer, select Customization Utility to copy disks. You can also use this utility to copy the printer software to your hard drive or to a network drive. After the files are copied to another location, you can install the printer software from that location.
2 Using the printer In this section you will learn how to use the printer driver to change printer settings and to perform basic printer tasks. You will also learn about the special media that you can use with the printer and how to print on that media. Selecting print media Before you use the printer, take some time to familiarize yourself with the various media you can use. The printer is designed to work well with most types of office paper and with 25 percent cotton bond paper.
Understanding specifications for supported media This section provides information regarding the sizes, types, and weights of media that the printer supports. Understanding supported sizes The following table provides detailed information about the sizes and types of media you can use with each paper path. For information about media types that each paper path supports, see Loading media. Media size U.S. Letter ( 216 by 279 mm; 8.5 by 11 inches) U.S. Legal (216 by 356 mm; 8.
Understanding supported media types and weights This table provides information regarding the types and weights of media that each paper path can accept and the maximum capacity that each path can hold. Tray Type Weight Capacity Tray 1 Paper 16 to 24 lb (60 to 90 g/m2) Up to 150 sheets or 0.
Media Left margin Right margin Top margin Bottom margin Letter, legal, executive, banner (letter) 0.25 inch (6.4 mm) 0.25 inch (6.4 mm) 0.12 inch (3.0 mm) 0.50 inch (12.7 mm) A4, A5, ISO B5, cards, banner (A4) 0.13 inch (3.4 mm) 0.13 inch (3.4 mm) 0.12 inch (3.0 mm) 0.50 inch (12.7 mm) HP Greeting Card Envelope 0.12 inch (3.0 mm) 0.13 inch (3.4 mm) 0.50 inch (12.7 mm) 0.50 inch (12.7 mm) All other size envelopes 0.13 inch (3.4 mm) 0.13 inch (3.4 mm) 0.50 inch (12.7 mm) 0.50 inch (12.
Loading media This section contains instructions for loading media into Tray 1. To load Tray 1 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Raise the output tray. Letter/A4 Legal 4. Press the button of the media width guide and slide the guide to the left. Press the button of the media length guide and slide the guide towards you. 5. Insert the media print-side down along the right of the tray.
Printing using the PCL 3 printer driver In most situations, you will probably print documents using the printer driver. Although specific options vary depending on the application you are using, you can usually gain access to the printer driver by clicking File and then clicking Print in the application. For more information about printer driver features, see the printer driver online Help. For more information about printing from a specific application, see the documentation for that application.
Changing printer settings The printer driver stores the default print settings for most applications. You need to change these settings when you print on media of different sizes or types. You can change print settings for a single document from the application that the document was created in. To change the default print settings for all documents, you must open the printer driver from the Start menu. Changing settings for Windows The printer driver stores the default print settings for most applications.
To set the default media type NOTE: Use this procedure to set the default media type to Automatic. 1. Gain access to the default printer settings as described above. 2. On the Paper or Paper/Quality tab, select Automatic in the Type is box and click OK. For best printing results, still select the type of media you are using each time you print a document. Changing settings for the Mac OS You can change printer settings from the Page Setup and Print dialog boxes in the Mac OS.
Performing printer tasks In this section, you can find information about how to send documents to print, how to print on special media, and how to print on media of user-defined size. Canceling a print job You can cancel a print job in these ways: • Press the (cancel button) on the printer. [Pressing the (cancel button) clears the job that the printer is currently processing. It does not affect jobs waiting to be processed.
Performing manual duplexing If you want, you can duplex manually. If you have installed an optional auto-duplex unit, leave it in place. You will choose manual duplexing in the printer driver. To perform manual duplexing (Windows) 1. Load the appropriate paper in Tray 1. 2. On the File menu, click Print, and then click Properties. (The actual steps can vary; this is the most common method.) 3. On the Basics tab, select Back to Front under Page Order. 4.
Performing automatic duplexing When printing is complete on one side of the paper, the printer holds the paper and pauses while the ink dries. Once the ink is dry, the paper is pulled back into the printer and the second side of the paper is printed. When printing is complete, the paper is dropped on to the output tray. For more information on setting print options, see Changing printer settings. To perform automatic duplexing (Windows) 1. Load the appropriate paper in Tray 1. 2.
Printing photographs You can print photographs from your digital camera from a software application such as HP Photo Printing Software. Use Best mode to print photographs. In this mode, printing takes longer and more memory is required from your computer. Remove each sheet of media as it prints and set it aside to dry. Allowing wet media to stack up can cause smearing. To print digital photographs (Windows) 1. Load the appropriate paper in Tray 1. Be sure to load the paper with the print side down. 2.
Printing on special media This section provides information about how to print on media such as envelopes, postcards, and transparencies. Printing on envelopes and cards You can print envelopes and cards from Tray 1. Cards must be at least 3 by 5 inches (76.2 by 127 mm) in size. Tips for printing envelopes Observe the following guidelines to avoid jams and wrinkled or torn output: • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.
Printing on transparencies You can print transparencies from Tray 1. For best results, use HP Premium Plus Inkjet Transparency Film, which is specifically designed to work with the printer, or other transparency film that is designed for inkjet printers. To load transparencies 1. Remove all media from Tray 1. Insert the transparencies with the rough side down and the adhesive strip pointing forward. 2. Slide the width and length guides until they stop at the edge of the transparencies.
Printing on custom-size media You can print custom-size media from Tray 1. When you want to print on custom-size media, you need to adjust the length and width guides in the tray, and, if necessary, extend the tray size to accommodate larger media. • Use Tray 1 when printing on paper that is 3 to 8.5 inches wide and 5 to 14 inches long (76.2 to 216 mm wide and 127 to 356 mm long).
To print custom-size media (Mac OS) 1. On the File menu, click Page Setup. 2. In the Settings pull-down menu, click Custom Paper Size. 3. Click New. 4. In the Name box, type a name for this custom page size. 5. In the Width and Height boxes, type the dimensions and set the margins, and then click Save. 6. In the Settings pull-down menu, click Page Attributes. 7. In the Paper Size pull-down menu, select the custom paper size that you created. 8. Click OK. 9. On the File menu, click Print. 10.
3 Using diagnostic tools HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem. Using the Toolbox The Toolbox, which is available only to Windows users, provides status and maintenance information about your printer. It also gives you step-by-step guidance for basic printing tasks and provides help solving printer problems.
Information tab The Information tab lets you register the printer, check for a new printer driver, view printer hardware and printhead health information, and gain access to an online ink usage page for your printer. It also gives you access to help information about using the printer, troubleshooting, and contacting HP. This table describes the buttons in the Information tab and what you will find when you click each button.
Using HP Instant Support HP Instant Support is a Web-based tool that provides you with product-specific services, troubleshooting tips, and information about your printer's ink and media usage (using myPrintMileage). With this information, you can diagnose and solve printer problems and manage your printing activities and printer supplies more effectively.
NOTE: myPrintMileage Web pages are dynamically created. Do not bookmark this page. Instead, open the Toolbox and on the Information tab, click the myPrintMileage button. You can enable and disable myPrintMileage at any time by right-clicking the myPrintMileage Agent icon on the taskbar and clicking Enable or Disable.
Using HP Web Jetadmin HP Web Jetadmin is a Web-based system administration tool that allows remote installation and management of networked peripherals from a Web browser. It enables network administrators to configure network printers, manage printer features, and monitor printer status, including levels for printer supplies. NOTE: HP Web Jetadmin is only available if the printer is connected to a network using an optional HP Jetdirect print server.
34 Using diagnostic tools
4 Maintaining and troubleshooting This section provides information about maintaining the printer and troubleshooting common printer problems, such as paper jams and poor quality printing. • If you know you need to replace an ink cartridge or printhead, or clean the printheads, see Maintaining ink cartridges and printheads. • If you know that the colors do not appear as they should, see Calibrating color. • If you need to clear a jam, see Clearing jams.
To replace an ink cartridge 1. Turn the printer power on, and then lift the printing supplies cover. 2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3. Insert the new ink cartridge into its own color-coded slot. 4. Press down firmly on the new cartridge to ensure proper contact after installation. 5. Close the printing supplies cover.
Checking the printheads If the Toolbox is installed on a computer running Windows, you can check the health of the printheads. Replace the printheads when print quality degrades. You can also check the quality by printing a printer configuration page. See Printing a configuration page. To check the printheads from the Toolbox 1. Open the Toolbox. 2. On the Information tab, click Printhead Health. 3. Check the status of each of the printheads. 4.
To clean the printheads from the HP Inkjet Utility 1. Open the HP Inkjet Utility. 2. Click Clean and follow the instructions on the screen. To perform a level 1 printhead cleaning at the control panel 1. Press and hold down the (power button). 2. While holding down the (power button), press the 3. Release the (cancel button) twice. (power button). The printer begins the printhead cleaning process. 4. Print a printer configuration page by holding down the (cancel button) once.
Cleaning the printhead contacts To find out which printheads are compatible with your printer, see Finding supplies part numbers. If lines or dots are still missing from printed text or graphics after you have cleaned the printheads, the printhead contacts might be dirty. CAUTION: Clean the printhead contacts only after you have attempted to clean the printheads automatically. See Cleaning the printheads. Printhead contacts contain sensitive electronic components that can be damaged easily.
7. If some residue remains, slightly moisten the swab with distilled, filtered, or bottled water and continue wiping until the contacts are clean. CAUTION: Avoid using tap water or alcohol, which could damage the printheads. 8. After cleaning, place the printhead on a sheet of paper or paper towel. 9. Clean the contact points in the printhead slot inside the printer with a dampened cotton swab. Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.
Aligning the printheads Whenever you replace a printhead, the printer automatically aligns the printheads for the best possible quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can align them from the control panel, from the Toolbox (Windows), or from the HP Inkjet Utility. To align printheads from the control panel Hold down the (power button) and press the (resume button) three times. To align the printheads from the Toolbox (Windows) 1.
Replacing the printheads You do not have to replace all four printheads when one needs to be replaced. Only replace the color of printhead indicated. You can check the status of the printheads from the Toolbox. You can also check the printer control panel to see if a printhead needs to be replaced, as shown here. The printhead needs to be replaced when the Printhead light and a color indicator light are on. The Resume light is also on. You must replace the printhead to continue printing.
Calibrating color The printer automatically calibrates color when you change a printhead. Calibrate color manually, as described here, when you are not satisfied with the appearance of the colors. If you are running Windows, calibrate color from the Toolbox. If you are running the Mac OS, calibrate color from the HP Inkjet Utility. To calibrate color from the Toolbox 1. Click the Toolbox icon on your desktop to open the Toolbox. 2.
Clearing jams If the print media is jammed in the printer, follow these instructions to clear the jam. To clear a jam 1. Remove all media from the output tray. 2. Check the optional auto-duplex unit or rear access panel. a. Push the button on either side of the auto-duplex unit or rear access panel and remove it. b. If you locate the jammed media inside the printer, grasp it with both hands and pull it towards you. c.
WARNING! Do not reach into the printer when the printer is on and the carriage is stuck. b. Free any wrinkled media and pull the sheet towards you through the top of the printer. 5. After you clear the jam, close all covers, turn on the printer (if you turned it off), and then press the (resume button) to continue the print job. The printer will continue the print job on the next page. You will need to resend the page or pages that were jammed in the printer.
Starting troubleshooting Start in this section if you are having a problem with the printer. • If you have a jam, see Clearing jams. • If you have a different type of paper-feed problem, such as the paper is skewing, it is not being picked up, or you cannot reinsert a tray into the printer, see Resolving paper-feed problems. • Otherwise, if the printer is not working properly or if the print quality is not what you expect, try the following steps first.
Printing a configuration page When you are experiencing a problem with your printer and you cannot discover the source of the problem, you can print a printer configuration page that provides more information about the problem. You can print the printer configuration page from the control panel. If you are using a computer that is running Windows, you can also print the printer configuration page from the Toolbox.
Resolving printer problems This section provide solutions to common problems that involve the operation of the printer. Printer shuts down unexpectedly Check the power • Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned on. The Power light on the control panel of the printer should be green. Try turning the printer off, and then on again. • When the printer is first turned on, it takes approximately 45 seconds to warm up.
All lights are blinking A non-recoverable error has occurred • For example, the printhead carriage might be jammed. Try turning the printer off and then on again. If the printer does not recover, unplug the printer from the power outlet and call HP Customer Support. See Support and warranty. Printer takes a long time to print Check your system configuration • Make sure that your computer meets the minimum system requirements for the printer. See System requirements.
Resolving printing problems This section provides solutions to common printing problems. A blank page printed Check that the tape is removed from the printheads • Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary. • Clean any excess adhesive from the contact area on the backs of the printheads with a clean, lint-free cloth.
Placement of the text or graphics is wrong Check the page-orientation setting • The page orientation selected might not be correct for the document you are printing. Make sure the media size and page orientation selected in the application match the settings in the Print Settings dialog box. See Changing printer settings. Check the paper size • The Paper Size setting might not match the size of media you are using. Select the correct paper size from the printer driver.
See the next sections for more specific problems: • Meaningless characters print • Ink is smearing • Ink is not filling the text or graphics completely • Output is faded or dull colored • Colors are printing as black and white • Wrong colors are printing • Printout shows bleeding colors • Colors do not line up properly • Lines or dots are missing from text or graphics Meaningless characters print Check the cable connection • A common cause for meaningless characters is a poor cable connection between the p
Ink is not filling the text or graphics completely Check the ink cartridges • Try removing and then reinstalling the ink cartridges, and make sure to snap them firmly into place. • Your ink cartridge might be out of ink. Replace the empty ink cartridge. See Replacing ink cartridges. Check the media type • Some media types are not suitable for use with your printer. See Selecting print media.
Printout shows bleeding colors Check the print settings • Some media type settings (such as Transparency Films and Photo Papers) and print quality settings (such as Best) require more ink than others. Choose different print settings in the Print Settings dialog box. Also, make sure that you have selected the correct media type in the Print Settings dialog box. Check the ink cartridges • Make sure that the ink cartridges have not been tampered with.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. For information on resolving jams, see Clearing jams. Tray cannot be inserted • With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. • Make sure that the tray is aligned with the printer opening.
Troubleshooting installation issues If you had trouble installing the printer, check these items. Hardware installation issues • Make sure the power supply cord is connected securely to the printer. Make sure that the power cord is connect securely between the power supply and a working power outlet. • Make sure that all packing tape has been removed from the outside and inside the printer. • Make sure that the rear-access panel or the optional auto-duplex unit has been installed.
• Recommended Windows 98, Windows Me: Pentium 266 MHz, 32 MB RAM, 100 MB hard disk space Windows NT 4.0*: Pentium 266 MHz, 64 MB RAM, 100 MB hard disk space Windows 2000: Pentium 300 MHz, 64 MB RAM, 100 MB hard disk space Windows XP, 32 bit: Pentium 300 MHz, 128 MB RAM, 100 MB hard disk space Mac OS X (10.1 or later): 100 MB RAM To view the CHM file (Windows), you must be running Internet Explorer 4.0 or later. *Windows NT 4.
58 Maintaining and troubleshooting
Printer lights reference Printer lights reference 5 The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing problems. This chapter provides a list of LED status light combinations, what they indicate, and how to solve the problem. 1 2 4 3 5 6 8 7 1. Power button 2. Printhead light 3. Ink cartridge light 4. Power light 5. Color indicator lights 6. Cancel button 7. Resume button 8.
Light pattern Light description Explanation and recommended action The Power light is on and the Resume light blinks. The printer is out of paper. • Load paper and then press the (resume button). The printer is in manual duplex mode. It is waiting for the ink to dry so the pages can be flipped over and reloaded. • Reload the stack into the printer and press the (resume button). The printer is pausing for the ink to dry. • Wait for the ink to dry. The Resume light will stop blinking.
Light description Explanation and recommended action The Ink Cartridge light blinks, An ink cartridge is low on ink and will need and one or more of the color to be replaced soon. indicator lights and the • Press the (resume button) to continue Resume light are on. printing. The Ink Cartridge light, one or An ink cartridge is out of ink and must be replaced before you can continue printing. more of the color indicator lights, and the Resume light • Replace the ink cartridge indicated. are on.
Light pattern Light description Explanation and recommended action The Printhead light and a color The printer detects a faulty ink cartridge indicator light blink alternately and a faulty printhead. with an Ink Cartridge light and • Replace the applicable printheads and a color indicator light. ink cartridges. The Resume light is on. The Power light, Printhead light, Ink Cartridge light, and Resume light all blink. Multiple printer errors have occurred.
A HP supplies and accessories A HP supplies and accessories You can order HP supplies and accessories from the HP website. Visit HPshopping.com (http://www.hpshopping.com) for more information. You can also order printing supplies using the Toolbox. Ordering printing supplies through the Toolbox The three requirements to use this features are listed here. • The Toolbox must be installed on your computer (supported for Windows only). • The printer must be connected to your computer using a USB cable.
Finding accessory part numbers You can order the following accessories for HP Business Inkjet 1000 series printers. Two-sided printing accessory (duplex unit) Two-sided printing accessory (duplex unit) CB005A USB cable HP USB A-B (2 meter) C6518A HP Jetdirect print servers Visit http://www.hp.com for the latest information. HP Jetdirect servers might support additional operating systems such as Windows NT 4.0. For more information, see the documenation included with the print server.
Finding supplies part numbers A HP supplies and accessories All of the following supplies work with all models of the HP Business Inkjet 1000 series printers. Ink cartridges HP No. 10 Black C4844A HP No. 13 Black C4814A HP No. 11 Cyan C4836A HP No. 13 Cyan C4815A HP No. 11 Magenta C4837A HP No. 13 Magenta C4816A HP No. 11 Yellow C4838A HP No. 13 Yellow C4817A Printheads HP No. 11 Black C4810A HP No. 11 Cyan C4811A HP No. 11 Magenta C4812A HP No.
HP Premium Photo Paper 50 sheets, glossy Letter (8.5 by 11 inches) C6979A 15 sheets, glossy A4 (210 by 297 mm) Q2519A 20 sheets, two-sided glossy Letter (8.5 by 11 inches) C1846A 20 sheets, two-sided glossy A4 (210 by 297 mm) C1847A 20 sheets, one-sided glossy A4 (210 by 297 mm) C6765A 20 sheets, glossy Letter (8.
200 sheets Letter (8.5 by 11 inches) 51634Y 200 sheets, coated, matte A4 (210 by 297 mm) 51634Z 100 sheets, coated, heavyweight A4 (210 by 297 mm) C1853A A HP supplies and accessories HP Premium Paper HP Premium Inkjet Paper HP Premium Inkjet Transparency Film 20 sheets Letter (8.5 by 11 inches) C3828A 50 sheets Letter (8.5 by 11 inches) C3834A 20 sheets A4 (210 by 297 mm) C3832A 50 sheets A4 (210 by 297 mm) C3835A HP Premium Plus Inkjet Transparency Film 20 sheets Letter (8.
HP Matte Greeting Cards 20 sheets, 20 envelopes, white/quarter-fold Letter (8.5 by 11 inches) C1812A 20 sheets, 20 envelopes, white/quarter-fold A4 (210 by 297 mm) C6042A 20 sheets, 20 envelopes, white/half-fold A4 (210 by 297 mm) C7018A HP Iron-on T-shirt Transfers 68 10 sheets (12 transfers per sheet) Letter (8.
Support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. Toolbox The Toolbox is available only to Windows users. You must have installed the printer driver through AUTORUN.EXE.
Obtaining HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1. Print the printer configuration page. See Printing a configuration page for instructions on how to print this page. If the printer does not print, get the following information ready. a. model number and serial number. (Check the back of the printer.
In many location, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free. For the most current list of telephone support numbers, see http://www.hp.com/support.
Country/Region Telephone number Dominican Republic 1-800-711-2884 Ecuador 1-999-119 / 800-711-2884 (Andinatel) 1-800-225-528 / 800-711-2884 (Pacifitel) Egypt 202 532 5222 El Salvador 800-6160 Estonia 6 813 823 Finland 0203 53232 France 0826 10 4949 French Guiana 0-800-990-011 / 800-711-2884 Germany 01805 258 143 HP bietet während der Gewährleistungsfrist vielerorts gebührenfreien telefonischen Support an.
Telephone number Latvia 7 030 721 / Toll-free: 800 80 12 Lebanon +971 4 366 2020 Liechtenstein 0848 802 020 Lithuania 5 210 3333 / Toll -free: 800 10000 Luxembourg 27 303 303 Macedonia * Malaysia +1800 805 405 Malta * Martinique 0-800-990-011 / 877-219-8671 Mexico B Support and warranty Country/Region 01-800-474-68368 (800 HP INVENT ) Ciudad de Mexico (DF): 55-5258-9922 Servicios 55-5091-7000 Pre-Ventas Moldova * Morocco 22 40 47 47 Netherlands 0900 117 0000 Netherlands Antilles
Country/Region Telephone number Slovakia 2 5752 5752 Slovenia * South Africa (RSA), Republic of 086 000 1030 Spain 902 010 333 Suriname 156 / 800-711-2884 Sweden 077 130 3000 Switzerland 0848 80 20 20 Syria +971 4 366 2020 Taiwan 886-2-8722-8000 886-800-010-055 Thailand (2) 353 9000 Trinidad & Tobago 1-800-711-2884 Tunisia 71 89 12 22 Turkey 212 444 71 71 Turks and Caicos Islands 01-800-711-2884 Ukraine Kiev: 44 4903520 United Kingdom 0870 842 2339 United Arabic Emirates (U
HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink cartridges 6 months* Printheads 1 year* Printer peripheral hardware (see below for details) 1 year B Support and warranty Hewlett-Packard limited warranty statement *For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty. Extent of limited warranty 1.
Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies. 2.
Print method Drop on-demand thermal inkjet printing Print speed (Letter/A4) C Printer specifications C Printer specifications Draft Fast Normal Normal Best Black 23 ppm 6 ppm 6 ppm 3 ppm Color 18 ppm 5 ppm 5 ppm 3 ppm Full Page Color* 33 seconds 38 seconds 64 seconds 104 seconds *Plain Paper Black and color resolution Black up to 1200 dpi with pigmented black ink Printer languages HP Business Inkjet 1000: HP PCL 3 enhanced Software compatibility Microsoft Windows 98, Windows Me,
Operating environment Operating temperature: 50 to 99 degrees F (10 to 35 degrees C) Storage temperature: -40 to 158 degrees F (-40 to 70 degrees C) Relative humidity: 20 to 80 percent RH non-condensing Noise levels per ISO 9296: Sound power LwAD: 61 dB; Sound pressure LpAm: 51 dB System requirements Minimum Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space Windows NT 4.
FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
EMI statement (Korea) VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0302. The regulatory number should not be confused with the product name (HP Business Inkjet 1000) or product number (C8179A). Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier.
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HP continuously improves the design processes of its printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life. For more information about HP's environmental sustainability program, see http://www.hp.
Hazardous materials This HP product contains lead in solder that may require special handling at end-of-life. Material safety data sheets Material safety data sheets (MSDSs) can be obtained from the following HP website: http://www.hp.com/go/msds. Recycling Design for recycling has been incorporated into this printer: • The number of materials has been kept to a minimum while ensuring proper functionality and reliability. • Dissimilar materials have been designed to separate easily.
D Regulatory information Declaration of conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Singapore (Pte) Ltd.
84 Regulatory information
10/100-BaseTX print servers. See HP Jetdirect print servers 250-sheet tray. See tray 2 A accessories ordering online 31, 63 part numbers 64 warranty 75 ADI AutoCAD drivers 12 Adobe PostScript 3 software RIP 77 aligning printheads 30, 41 Apple Macintosh.
documentation 3 dots per inch (dpi) 4, 77 double-sided printing. See auto-duplex unit; duplexing dpi (dots per inch) 4, 77 Draft mode print speed 77 recommendations 52 drivers. See printer drivers Duplexer part number 64 duplexer. See auto-duplex unit duplexing automatic 23 description and guidelines 21 manual 22 duty cycle 77 E EIO print servers.
jams clearing 44 preventing 45 Japanese VCCI statement 80 jobs cancelling 5, 21 resuming 5 K Korean EMI statement 80 L languages, printer 77 latch for printheads 5 LCD panel. See control panel LED classification statement 80 LEDs.
power consumption 77 input connection 6 light and button 5 light patterns on control panel 60, 62 requirements 77 troubleshooting 48 power cord statement 80 ppm (pages per minute) 4, 77 Premium Inkjet Paper, HP 67 Premium Inkjet Transparency Film 67 Premium Paper, PH 67 premium papers, HP 65 Premium Photo Paper, HP 66 Premium Plus Inkjet Transparency Film, HP 67 Premium Plus Photo Paper, HP 65 print cartridges. See ink cartridges print jobs cancelling 5, 21 resuming 5 print media.
print quality 51 speed 49 trays 55 troubleshooting resources demo page 30 diagnostic page 47 HP Instant Support 3, 30, 31 HP support 30 light patterns on control panel 59 list of common printing problems and instructions for solving 30 myPrint Mileage 31 printer configuration page 47 Toolbox 3 T-shirt Transfers, HP Iron-on 68 two-sided printing.
90 Index
Booklet printing This option enables you to print two pages onto a single, larger sheet of paper and reorder the page sequencing so that the page numbers are sequential when you fold the paper in half to form a booklet. For more information, see the printer driver Help. Flip pages up This option allows you to choose the orientation of duplexed pages. When you choose an option, view its icon in the printer driver to see how the page will look if you choose that option.
Printheads Printheads transfer ink from ink cartridges onto the paper or other print media. There is one printhead for each color of ink cartridge. Each printhead must be inserted firmly into its color-coded slot in order for the printer to work. Printheads work with Ink cartridges. Quick Sets Quick Sets allow you to save the current printer driver settings (such as page orientation, print on both sides, paper source) for reuse. Quick sets can be selected and saved from most tabs in the printer driver.
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