Operation Manual

ENWW 8-19
The wrong colors are printing or colors are printing as
black and white
! The grayscale printing option is selected in the printer driver
The grayscale printing option is probably selected in the printer
driver.
Windows
• PCL 5C: Make sure the Print In Grayscale check box is cleared
on the Color tab.
• Postscript: Make sure that Print Color as Gray is turned off in
the Device Options tab (Windows 95, Windows 98, and
Windows Millennium Edition); Monochrome is not selected on
the Page Setup tab (Windows NT 4.0); or Black & White is not
selected on the Paper/Quality tab (Windows 2000 and Windows
XP).
Mac OS
• Mac OS 8.6 to Mac OS 9.1: Select Color Matching from the
main pop-up menu in the Print dialog box. Make sure the Black
and White or Grayscale options are not selected in the Print
Color pop-up menu.
• Mac OS X: Select HP Image Quality from the main pop-up
menu in the Print dialog box and make sure the Print Color as
Gray option is not selected.
Note For information about configuring printer settings in Windows, see “Using
the printer driver.” For information about setting the default printer in the
Mac OS, see “Changing printer settings and printing documents.”
! The color cartridge is empty
When colors are completely wrong, the printer might have run out
of one or more colors of ink. See “Replacing ink cartridges and
printheads.”
! The printheads are clogged or need cleaning
Whenever print quality noticeably decreases, it is a good idea to
clean the printheads. For instructions to clean the printheads from
the printer LCD control panel, see “Maintenance Menu.”
Note Printhead condition and paper type are important factors in print quality.
For more information, see “Maintaining the printheads.”