Operation Manual

ENWW 8-15
The printout is incorrect or part of it is missing
! The margin settings might be wrong
Make sure the margin settings for the document do not exceed the
printable area of your printer. For more information about printer
margins, see “Load paper and configure media types and sizes.”
! Color print settings might be wrong
The grayscale printing option is probably selected in the printer
driver.
Windows
• PCL 5C: Make sure the Print In Grayscale check box is cleared
on the Color tab.
• Postscript: Make sure that Print Color as Gray is turned off in
the Device Options tab (Windows 95, Windows 98, and
Windows Millennium Edition); Monochrome is not selected on
the Page Setup tab (Windows NT 4.0); or Black & White is not
selected on the Paper/Quality tab (Windows 2000 and
Windows XP).
Mac OS
• Mac OS 8.6 to Mac OS 9.1: Select Color Matching from the
main pop-up menu in the Print dialog box. Make sure the Black
and White or Grayscale option are not selected in the Print
Color pop-up menu.
• Mac OS X: Select HP Image Quality from the main pop-up
menu in the Print dialog box and make sure the Print Color as
Gray option is not selected.
Note For information about configuring printer settings in Windows, see “Using
the printer driver.” For information about setting the default printer in the
Mac OS, see “Changing printer settings and printing documents.”
! The wrong printer driver is selected
Check to make sure your printer is selected as the current or
default printer. For information about setting the default printer in
Windows, see “Setting the default printer.” For information about
setting the default printer in the Mac OS, see “Changing printer
settings and printing documents.”