HP Insight Diagnostics 9.1 User Guide Abstract This guide provides information about the Hewlett-Packard Insight Diagnostics software, including the usage, managing, and troubleshooting. HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline Editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
Contents 1 HP Insight Diagnostics overview...................................................................5 HP Insight Diagnostics editions...................................................................................................5 Key features and benefits...........................................................................................................5 Theory of operation..................................................................................................................
Error Log tab.....................................................................................................................27 Integrated Management Log tab..........................................................................................28 System Event Log tab..........................................................................................................29 Help tab........................................................................................................................
1 HP Insight Diagnostics overview HP Insight Diagnostics editions HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft® Windows® , Linux versions, and Solaris OS. Insight Diagnostics helps to ensure proper system operation.
System requirements HP Insight Diagnostics Online Edition for Windows® requires the following: • HP Advanced System Management Driver • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnostics Online Edition for Linux requires the following: • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnos
2 Getting started Installing the Online Edition Use the appropriate procedures for your OS environment. Removing the HP Survey utility Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software. Removing the HP Survey utility for Windows operating systems If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics Online Edition. 1. Go to Add or Remove Programs. 2.
Installing from the Linux RPM Package Manager (RPM) HP Insight Diagnostics for Linux is available for use with the Linux RPM utility. The following RPM options are available: • Install • Query • Refresh • Uninstall To install the Insight Diagnostics for Linux RPM file: 1. Obtain the Insight Diagnostics RPM file. 2. Log in to the target server as root. 3. Enter the following command: rpm -Uvh For example: rpm -Uvh hpdiags-8.6.0-12.linux.x86_64.
Figure 1 The Webapps tab Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage 1. 2. Open the browser. In the address field, enter the following: https://localhost:2381 3. 4. 5. Press Enter. The System Management Homepage appears. Click Webapps. Click HP Insight Diagnostics in Other Agents.
2. In the address field, enter the following: https://localhost:2381/hpdiags/frontend2/startup.php 3. Press Enter. Modifying browser settings on a Linux server Both the browser menu bar that displays the address and the menu bar directly below it must be minimized so that the HP Insight Diagnostics screens fit in the browser window correctly. To minimize the menu bars: 1.
Using the Online Edition from a command line The optional command line parameters are listed in Table 1 (page 11). Table 1 Optional command line parameters Parameter Description –1 Language Code options: • en (for English, the default language) • de (for German) • es (for Spanish) • fr (for French) • it (for Italian) • ja (for Japanese) • zh (for Chinese (simplified)) -v Verbosity of output where Level is an integer between 1 and 5.
Using HP Insight Diagnostics commands in Linux To use the command line switches in Linux: 1. Open a terminal window if necessary. 2. Change to the /opt/hp/hpdiags directory. 3. Enter the command with the preferred switch. See the following examples: • • To capture Survey configuration information for your system, and then send the XML file to a terminal, enter either of the following commands: ◦ # .
Figure 2 Press F10 key for Intelligent Provisioning 3. On the blue menu screen, press Enter. NOTE: If HP Insight Diagnostics is listed in this menu, you can skip Step 4 through Step 5 as well you can use the down arrow key to select that option, then press Enter. If you are using Intelligent Provisioning for the first time, you see screens prompting you to configure the keyboard, networking, etc.
5. On the Maintenance screen, click on the Insight Diagnostics icon. Figure 4 Select Insight Diagnostics When you exit HP Insight Diagnostics, you will return to the maintenance menu, where you can run another tool or reboot the server back to your operating system.
3 Using HP Insight Diagnostics HP Insight Diagnostics contains the following primary tabs: • Survey • Diagnose • Test (available only in Offline Edition) • Status • Log • Help Using the Survey tab The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears. To view configuration details for a different subject: 1.
2. 16 Select the subject to view from the Categories list: • All displays all information about the system and subsystems. • Overview displays general information about the system. • Architecture displays the type of bus the system uses, the BIOS, and PCI-related information. • Asset Control displays the product name, serial number, asset tag, and processor information (system identification number).
Figure 5 Survey tab – Current configuration Scheduling a survey 1. 2. 3. 4. 5. Click Schedule Captures. Select either Weekly or Monthly for the capture frequency. Select the day of the week/day of the month for the capture. Select the time for the capture. Click OK. Saving the survey configuration information 1. 2. Click Save to save the configuration information. The Save Configuration pop up allows you to save the configuration as either Save Current View or as Save Entire Survey.
NOTE: 3. The saved information is for the current view and category on the Survey tab. The survey file is saved with table of contents. Save the configuration file to a USB storage device 1. 2. 3. 4. Click USB flash drive to save the file to the USB device. If a USB storage device is not attached to the system, the USB flash drive radio button does not appear. If you attach a USB storage device after clicking Save, click Rescan for devices to detect the attached USB storage device.
7. 8. 9. 10. • Remote Management (if supported on system) displays information about iLO and RILOE II cards. • Miscellaneous displays information obtained from CMOS, BIOS data area, Interrupt Vector table, TPM, and diagnostics component information. • Resources displays information about the system resources, real-time clock, and operating system settings for certain settings, such as I/O and IRQs. • Operating System displays information on the OS.
2. 3. Select the device to diagnose: • Select All Devices to assess the health of all logical volumes and power supplies. • Select one or more specific logical volumes or power supplies to assess the health of the selected devices. Click Diagnose button. Figure 8 Diagnose tab If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed.
3. 4. 5. 6. Select the test duration: • Loops runs the test for the specified number of test cycles. • Total Test Time (minutes) runs the test for the specified length of time. Select Stop on First Error to stop all tests if an error occurs. Select the device to test: • Select the All Devices check box to test all devices. • Select the check box for one or more devices to test specific devices. Click Begin Testing. Figure 9 Test tab – Quick Test The Status tab displays test progress.
Figure 10 Test tab – Complete Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Custom Test 1. 2. 3. 4. 5. 6. 22 Click Custom Test. Select the test mode: • Interactive runs all tests, some of which require user input. • Unattended runs the tests that do not require user input. Select the test duration: • Loops runs the test for the specified number of test cycles.
Figure 11 Test tab – Custom Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Using the Status tab The Status tab displays testing progress and results Viewing Diagnose test status The progress and status of the Diagnose process appears on the Status tab when Diagnose completes The progress bar shows the test progress. During tests of longer duration, the Status screen refresh rate varies. To cancel the test in progress, click Cancel.
Click Identify Drive to identify the specific hard drive in the computer that may contain the volume. The hard drive LED indicates the location of the volume as follows: • A SCSI hard drive containing the logical volume flashes the hard drive LED. • A SATA or SAS hard drive containing the logical volume illuminates a blue hard drive LED.
Figure 13 Custom test results The Log tab The Log tab includes five logs containing historical testing and diagnosis information: • Diagnosis Log displays the following details on the tested devices after Diagnose completes.
The Diagnosis Log displays the following information: • The status indicator for each power supply or logical volume diagnosed • The specific power supply or logical volume diagnosed • The number of times the diagnostic test was run • The number of times the diagnostic test failed • The time required to complete the diagnostic test To clear the contents of the Diagnose Log, click Clear Diagnosis Log.
Figure 15 Test Log Error Log tab The Error Log tab displays the following diagnostic information for failed devices: • The device and test that failed • A description of and details about the error • The recommended repair action for the failed hardware issue • The failed count, the number of times the test has failed To remove the Error Log entries, click Clear Error Log. To save the Error Log to an HTML file onto a storage device such as a USB disk or diskette, click Save.
Figure 16 Error Log Integrated Management Log tab The Integrated Management Log (IML) tab contains system errors discovered during POST and by the System Management driver during normal operations. IML entries are dated and have severity levels and error counts that can be used to help isolate a problem. The Integrated Management Log on the Log tab displays the current entries in the IML.
• To remove all IML entries, click Clear IML. HP recommends saving the current contents in a file before clearing the log. • To save the IML Log to an HTML file onto a storage device such as a USB disk or diskette, click Save. This operation does not affect the current contents of the IML, but it does archive IML data for use when working with HP to diagnose issues. Figure 17 Integrated Management Log System Event Log tab The System Event Log (SEL) records events relating to system sensors.
Figure 18 System Event Log Help tab The Help tab provides information on using HP Insight Diagnostics, such as the tab interface, overview categories, test mode descriptions, device test descriptions, error codes and descriptions, logging capabilities, and failure information. About HP Insight Diagnostics The HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchable help information about operating Insight Diagnostics.
Figure 19 HP Insight Diagnostics Help tab Error codes IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description: 1. Enter the error code into the text box. 2. Click Find Error Codes. To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each.
Figure 20 Find Error Codes Test components IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Test Components tab provides a detailed description of the available tests.
Saving and printing information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. To save and print: 1. Insert a diskette or USB HP Drive Key: 2. 3. 4. 5.
4 Troubleshooting Troubleshooting memory The memory test component can perform the following tests: • Address test–This test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low.
• Re-seat physical drives and controllers. • Check drive cables and connectors for any signs of damage or bent pins. IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of drives and controllers be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating, and cable inspection with the server powered off. TIP: When powering down a system using external storage, power down the server before powering down the external storage.
Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware and software • Technical support registration number (if applicable) How to contact HP Use the following methods to contact HP technical support: • In the United States, see the Customer Service / Contact HP Un
HP authorized resellers For the name of the nearest HP authorized reseller, see the following sources: • In the United States, see the HP U.S. service location website: http://www.hp.com/ service_locator • In other locations, see the Contact HP worldwide website: http://welcome.hp.com/country/ us/en/wwcontact.html Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to: mailto:docsfeedback@hp.
Typographic conventions This document uses the following typographical conventions: Book title The title of a book. On the web, this can be a hyperlink to the book itself. 38 Command A command name or command phrase, for example ls -a. Computer output Information displayed by the computer. Ctrl+x or Ctrl-x A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x. ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH.
A Acronyms and abbreviations BIOS Basic Input/Output System CMOS Complementary Metal-Oxide Semiconductor COM Serial port interface CSR Customer Self Repair CSS Cascading Style Sheets HTML HyperText Markup Language iLO Integrated Lights-Out IML Integrated Management Log IRQ Interrupt ReQuest LED Light-Emitting Diode LPT Line Print Terminal LSP Linux Support Pack OS Operating System PCI Peripheral Component Interconnect POST Power-On Self Test PSP ProLiant Support Pack ROM Rea
Index A HP Systems Insight Manager starting from, 8 about HP Insight Diagnostics editions, 5 authorized resellers, 36 I B benefits, 5 browser modifying in Linux, 10 starting from, 9 C command line starting from, 11 command line parameters, 11 Complete test, 21 configurations compare, 18 contact HP, 36 Custom test, 22 L locating files, 8 log system event, 29 Log tab, 25 M MS Internet Explorer starting from, 10 Q Quick test, 20 D Diagnose log, 25 Diagnose tab, 19 Diagnose test status, 23 document rel
theory of operation, 5 troubleshooting disk drives and storage systems, 34 memory, 34 typographic conventions, 38 U update service registering, 36 using HP Insight Diagnostics, 15 V view offline test status, 24 W warranty, 36 Webapps, 9 websites, 37 HP , 37 product manuals, 37 Windows Start menu starting from, 8 41