Specifications

HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide 125
Troubleshooting
Before you run the HP diagnostic software, take note of any e-buzzer and LED error messages.
To find out more about the error, note any event messages and use the appropriate tool for the
server to determine what failed.
HP e-DiagTools Hardware Diagnostics
The server came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools
Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your
HP server.
Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that
will be requested by a support agent.
With this utility you can do the following:
■ Check the hardware configuration and verify that it is functioning correctly.
■ Test individual hardware components.
■ Diagnose hardware-related problems.
■ Obtain a complete hardware configuration.
■ Provide precise information to an HP support agent so they can solve problems quickly and
effectively.
HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment
(ODE), that enables you to troubleshoot a server that is running without an OS or cannot be
tested using the online tools. ODE can also be run separately using a command line interface,
which enables the user to select specific tests or utilities to run on a specific hardware module.
Starting HP e-DiagTools
1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive, or download
and install the files from
www.hp.com/go/bizsupport.
2. From the EFI shell (page 6-21), select the CD/DVD drive:
a. Use the
map command to list the drives on the server. For example:
Shell> map
Device mapping table
fs0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
fs1:Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part...
blk0:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)...
blk1:Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master)/CDROM...
NOTE: Lines are truncated to fit.
b. Change to the CD/DVD drive:
Shell> fs0:
fs0:>
3. Navigate to the EFI\BOOT directory on the CD:
a. Change to the EFI directory on the diagnostics CD.
fs0:> cd EFI
fs0\EFI:>