Specifications

ManualsBrandsHP ManualsComputer equipmentIntegrity rx2600

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126 HP Integrity rx2600 server and HP workstation zx6000 Operation and Maintenance Guide

Troubleshooting

b. To list the contents of the directory, run the ls command.

fs0:\EFI> ls

Directory of: fs1:\EFI

11/07/02 04:41p <DIR> 1,024 .

11/07/02 04:41p <DIR> 0 ..

11/07/02 04:41p <DIR> 1,024 HP

11/07/02 04:45p <DIR> 1,024 BOOT

0 File(s) 0 bytes

4 Dir(s)

c. Change to the BOOT subdirectory

fs0\EFI:> cd BOOT

fs0\EFI\BOOT:>

d. Run the ls command to list the contents of the directory.

fs0:\EFI\BOOT> ls

Directory of: fs1:\EFI\BOOT

11/07/02 04:45p <DIR> 1,024 .

11/07/02 04:45p <DIR> 1,024 ..

11/07/02 01:54p 731,136 LaunchMenu.efi

11/07/02 01:54p 2,763 IO.ini

11/07/02 01:54p 731,136 BOOTIA64.EFI

11/07/02 01:54p 2,995 LaunchMenu.ini

11/07/02 01:54p 3,977 View_Doc.ini

5 File(s) 1,472,007 bytes

2 Dir(s)

4. Run the LaunchMenu command to reboot from the CD and launch eDiagTools:

fs0:\BOOT> launchmenu

5. If you are not familiar with e-DiagTools, review the documentation. From the main menu:

a. Select

View Release Notes and Documentation Menu to view a list of available

documentation.

b. Select

View e-DiagTools Info to open the overview document.

6. If you are already familiar with e-DiagTools, select

Run e-DiagTools for IPF from the

main menu.

Producing a Support Ticket

To produce a complete record of the server configuration and test results, you must create a

support ticket. This is a simple text file that contains essential information and is designed to

assist your local or HP support agent.

To produce a support ticket, from the

Welcome to e-DiagTools menu, follow these steps:

1. Start e-DiagTools and select

Run eDiagTools for IPF from the main menu.

2. To run the basic diagnostics on the server if you have not already done so, select

2 - Run

e-DiagTools Basic System Test (BST)

e-DiagTools scans the server. The Configuration Description displays on the screen when the

configuration detection phase is complete.

3. To run the rest of the basic diagnostics test, select

2 - Continue Test. The results appear on

the screen. For example: