clip get cov.qxd 6/16/2000 1:35 PM Page 1 Home Internet Appliance - Getting Started 201817-001 www.compaq.
Contents + Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Using Your Home Internet Appliance Getting Started Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Symbols Used in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Symbol Information Boxes . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1 Your Home Internet Appliance at a Glance . . . . . . . . . . . . . . 2-2 What’ s in Front? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 What’ s in Back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Line-of-Sight Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Keyboard Batteries . . . . . . . . . . . . . . . . . . . . . . . .
MSN Companion Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Let’ s Sign On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Confirm Member Information . . . . . . . . . . . . . . . . . . . . . . 3-5 Choose a New Member Password . . . . . . . . . . . . . . . . . . .3-6 Select Your Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Verify Internet Phone Numbers . . . . . . . . . . . . . . . . . . . . .
The Browser Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Understanding the Toolbar . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Search Engines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 What is a Search Engine? . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Searching the Web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 How’ s the Weather? . . . . . . . . . . . . . . . . . . . . . .
Chapter 6 Online Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 E-Commerce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 What Is E-Commerce? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Online Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 What Is a Secure Web Site? . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 How Do I Recognize a Secure Web Site? . . . . . .
Changing Your Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Personalizing Your Settings . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 Maintaining Your Favorites Listing . . . . . . . . . . . . . . . . . 7-3 Chapter 8 Options and Accessories . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Contacting Service and Support . . . . . . . . . . . . . . . . . . . 9-4 Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6 Internet . . . . . . . . . . . . . . . . . . . . . .
CONTENTS viii HOME INTERNET APPLIANCE—GETTING STARTED
Introduction In This Chapter Who Should Read this Guide?, 1-2 Symbols Used in This Guide, 1-3 Special Text Used in This Guide, 1-4 Safety Tips, 1-5 Caring for Your Home Internet Appliance, 1-7 Where Can I Find More Information?, 1-8 HOME INTERNET APPLIANCE–GETTING STARTED 1 Congratulations on the purchase of your new Home Internet Appliance! The Home Internet Appliance brings the convenience and utility of the Internet and of e-mail right to your fingertips.
Who Should Read this Guide? This guide is designed for people who are just beginning to investigate the Internet and the convenience of e-mail. See also ... For more information, see online Help. Note: The Internet is constantly changing. The images of Web pages found throughout this guide are for demonstration purposes only and represent content available at time of publication. Actual screens will vary.
Symbols Used in This Guide Special symbols are included throughout this guide to provide additional information and to protect you from injury and your Appliance from damage. Symbols Used in This Guide Symbol Information Boxes Throughout this guide are symbol information boxes that provide warnings and other important information. Warning Did you know ... Failure to follow directions may result in bodily harm or loss of life. Understanding the background or concept may help you solve a problem.
Special Text Used in This Guide Some words appear in bold text or capital letters throughout the guide. Special Text Used in This Guide Text Conventions ➜ Keyboard key names appear in bold type: Back, Ctrl, Backspace, Tab. ➜ Keyboard keys that must be pressed at the same time to perform a task appear in bold type with a plus sign (+) between the key names: Ctrl+C. ➜ Names of icons appear in bold type followed by a picture of the icon: E-mail ƒ. ➜ Names of buttons appear in bold type: back.
Safety Tips Safety Tips Your Home Internet Appliance is an electrical device. Treat it with care to avoid personal injury and damage to the equipment. To reduce the risk of electric shock or damage to the Appliance: Safe Use of Your Appliance ➜ Never open the Home Internet Appliance enclosure. There are no user-serviceable components or options inside. ➜ Do not disable the 3-prong power cord. The grounding pin on the 3-prong plug is an important safety feature.
Safety Tips (continued) See also ... For additional safety information, refer to the Safety and Comfort Guide included with your Home Internet Appliance. 1-6 INTRODUCTION ➜ Always disconnect the modem cable before opening the equipment enclosure or before touching an uninsulated modem cable, jack, or internal components. ➜ If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line cord in order to reduce the risk of fire.
Caring for Your Home Internet Appliance Because your Home Internet Appliance can be used in practically any room in the house, keep in mind some important considerations when using and caring for your Appliance.
Where Can I Find More Information? Information is available in the printed guides as well as on the Compaq Web page. Use the Getting Started guide as your first point of reference and then refer to the following documents: Where Can I Find More Information? Accessing the Compaq Web Page To access the Compaq Web page, press the b button on the keyboard.
all peripherals—such as a printer or speakers.
1-10 INTRODUCTION HOME INTERNET APPLIANCE–GETTING STARTED
Features In This Chapter Your Home Internet Appliance at a Glance, 2-2 Keyboard Basics, 2-4 Internet Buttons, 2-7 2 The Quick Setup Poster that comes with your Home Internet Appliance is a visual guide to setting up your Appliance, and it is the easiest way to become familiar with the components. It guides you through the simple process of getting your Appliance out of the box, setting it up, and preparing to use it.
Your Home Internet Appliance at a Glance Your Home Internet Appliance at a Glance What’s in Front? All of the features in the top photograph, except the microphone, are active as soon as you begin using your Appliance. The microphone will be needed in the future as the capabilities of your Home Internet Appliance are expanded. Note: Illustrations and features shown in this chapter may differ slightly from your Home Internet Appliance. What’s in Back? Did you know ...
Your Home Internet Appliance at a Glance (continued) Line-of-Sight Connection The wireless keyboard uses infrared transmission (like the remote control for your TV), so there must be a clear line of sight between the keyboard and the Appliance receiver. The wireless keyboard uses two AA batteries. Compaq suggests replacing these batteries every six months. With heavy usage, you may need to replace them more often.
Keyboard Basics Keyboard Basics The Appliance keyboard provides convenient, simple, and easy one-touch access to navigation and functions: volume control buttons, an Internet button suite, and special purpose buttons for easier and faster access. The Appliance keyboard is easy to use. Most of the keys are identical to those found on a typewriter. Understanding the Keyboard Note: This keyboard must be used only with the Home Internet Appliance receiver. It is not suitable for office work places.
Keyboard Basics (continued) The Left Side of the Keyboard There are special function keys on both sides of the keyboard. To the left of the space bar, you’ll find the Ctrl and Alt keys. The Ctrl key is also called the Control key and the Alt key is also called the Alternate key. The following table describes the special function keys on the left side of the keyboard.
Keyboard Basics (continued) The Right Side of the Keyboard Use the up and down arrow keys to scroll up and down on Web pages that are longer than can be viewed on the screen. Use the left and right arrow keys to view Web pages that are wider than the viewing area. When you scroll using these keys, the page you are viewing moves up, down, or from side to side in small increments. When you use these keys within a text box, they move the cursor within a line one character position at a time.
Internet Buttons The Internet buttons located at the top of your keyboard provide easy access to a variety of Internet functions such as e-mail, shopping, news, and Help. Internet Buttons How Do I Use the Internet Buttons? The following graphic and table provide information on each Internet button and its function.
Internet Buttons (continued) 2-8 FEATURES Internet Button Icon What it does MSN Messenger™ Instant Messaging from MSN. Have a live online chat with a friend. Discover your buddies online by pressing the People button. Compaq Connects directly to Compaq for more information about your Appliance. The Compaq site also contains links for purchasing a printer and other accessories. News MSNBC sends the news to you on Internet Time. Get the national headlines before you get your morning paper.
The Push Pad The Push Pad The most obvious difference between the Appliance keyboard and a typewriter is the pad and buttons located below the space bar. These items are known as the Push Pad and the Select buttons. The Push Pad (also known as the pointing device) moves the cursor around the screen. The Select button is located just below the Push Pad. As a reminder, the button on the left is labeled Select with a removable label. The Push Pad is used to move the cursor, or pointer, around the screen.
The Push Pad (continued) Pointing Device Techniques To use the Pointing Device, you need to know how to move the cursor and how to click and select an item. . Item 2-10 FEATURES Description Cursor The cursor identifies the position of your pointer on the screen. The cursor appears in one of three different forms depending on its position on the screen. 1. Pointer - The cursor most often appears as an arrow to identify its location on the screen. 2.
Understanding the Display Controls Understanding the Display Controls Appliance Indicator Lights The three display indicator lights notify you when you have e-mail waiting to be read and whether the Appliance is on or off, online (connected to the Internet), or in sleep mode. The Appliance also allows you to adjust the screen brightness or contrast. Press the brightness buttons to increase or decrease the brightness. Press the contrast buttons to increase or decrease the contrast.
2-12 FEATURES HOME INTERNET APPLIANCE–GETTING STARTED
Getting Online In This Chapter Introducing the MSN Companion, 3-2 MSN Companion Registration, 3-5 HOME INTERNET APPLIANCE–GETTING STARTED 3 Once you've set up your Compaq Home Internet Appliance, you’re ready to get online and experience the amazing new world known as the Internet.
Introducing the MSN Companion When you first turn on your Appliance, the Welcome screen of the MSN Companion Tour is displayed. The tour is divided into two parts. ➜ Features ➜ Registration Introducing the MSN Companion What is the MSN Companion? Note: In the event you did not sign up for MSN Companion service at time of purchase, please call 888-765-2411 now. Your Compaq Home Internet Appliance is built on state-ofthe-art technology to be easy to use, fast, and reliable.
MSN Companion Features Understanding the Toolbar A toolbar is located on the bottom part of the screen. Click a button on the toolbar to move around the tour. This overview of basic MSN Companion features will help you complete the registration and practice the skills you need to surf the Web.
MSN Companion Features (continued) Your Home Internet Appliance is eager to please! Just tell your Appliance what you want, and it brings it to you in an instant. Buttons and Links Your Home Internet Appliance provides a vast array of sounds, images, and text. Using the Push Pad to direct the cursor, tell your Appliance exactly what you want to do. Tool How it works Link: When the arrow cursor moves over a link it changes into a hand cursor. Click to select. Radio Button: Used to make a choice.
MSN Companion Registration MSN Companion Registration Let’s Sign On MSN Companion dials a toll-free telephone number to connect to the Internet for your registration. It's time to register and start surfing the Web. Did you know ... Remember that, if you only have one phone line, no one can talk on the telephone while your Appliance is connected to the Internet. Confirm Member Information Do you see this screen? If you do not, skip this section and go to the section titled, “Choose a Member Password.
MSN Companion Registration (continued) Choose a New Member Password To protect your privacy, you need to choose a new secret password. A password ensures that only authorized users can use your Appliance to check e-mail and send instant messages. Tip The stronger your password, the harder it will be for others to guess. Here are some tips for creating a strong password: ➜ Don't use single words that you can find in the dictionary. Instead, merge two or more words together.
MSN Companion Registration (continued) Select Your Time Zone MSN Companion needs to know what time zone you live in so it can keep track of the time of day. The name for each time zone is also a link. Move your cursor over the words that best describe your time zone. When the arrow cursor changes to a hand, click the name for your time zone.
MSN Companion Registration (continued) Choose Internet Phone Number #1 Find a phone number that you know is a local call. Click that phone number then click the continue button. If you clicked the let me choose other numbers button, you'll see this Web page. Choose a local phone number from the list of phone numbers available for your state. Choose Internet Phone Number #2 Find a second phone number that you know is a local call. Click that phone number then click the continue button.
MSN Companion Registration (continued) You’re Done You've done it! You're now signed up and ready to send e-mail, surf the World Wide Web, and much more. Take a moment to write down your e-mail address information.
3-10 GETTING ONLINE HOME INTERNET APPLIANCE–GETTING STARTED
Welcome to the Internet In This Chapter 4 Internet, Web, URL, hyperlinks, cyberspace—sound confusing? The Internet definitely has its own language. What is the Internet?, 4-2 This chapter answers your basic questions about the Internet and provides step-by-step instructions for surfing the Web.
What is the Internet? The Internet is a network of computers linked by telephone lines and by other means of connection such as cable, fiber optics, and satellite. The Internet is worldwide, like the telephone system. Computers on the Internet store and transmit documents, pictures, music, and movies provided by computer users and services from all over the world. When information on a particular topic or on related topics is gathered into one location on the Internet, the location is called a Web site.
Internet Addresses (URLs) Surfing the Web is made possible by the addresses assigned to the linked computers on the Web. The Web address (also called the Uniform Resource Locator, or URL) allows other computers to view the information on Web pages. An Internet address identifies each site on the Internet in much the same way that the street address 123 Main Street identifies a building's location.
Screen Layout Screen Layout The two major parts of the screen are the Web page and the toolbar. Many times when you are reading a Web page, there will be more information on a topic than can fit on the screen at one time. When this occurs, a scroll bar, like the one in the picture below, appears on the right side of your screen. That means you'll need to scroll in order to see the rest of the page.
Hyperlinks Hyperlinks Web sites contain hyperlinks, or links, to other Web sites, other Web pages, or areas within a Web page. Hyperlinks provide a way to move instantly from page to page and idea to idea on the Web. Imagine that you're reading a newspaper. As you read page 1 you may see, “For more details, see page 3, column 2.” Hyperlinks in a Web site work the same way. Hyperlinks are really quite simple; in fact, a hyperlink is a lot like a door. Click a link, and the door opens to a new page.
Start Page Start Page You’re ready to begin your journey on the World Wide Web (WWW)—a part of the Internet. The MSN Start Page is the hub of all your activity. The Start Page got its name because that is where you start every day when you go online with your Home Internet Appliance. What’s On the Start Page? Press the You’ll begin here with the Start Page, the first page that displays when your Appliance is turned on and the connection process is complete. W button. The Start Page is displayed.
The Browser Toolbar You can control many of the actions of your Home Internet Appliance by using the buttons on the MSN Companion toolbar. The Browser Toolbar Understanding the Toolbar The MSN Companion toolbar is located at the bottom of the screen. The rest of the screen changes as you surf the Web, but the toolbar with its easy navigation tools is always visible. The icons on the toolbar are back, start, mail, messenger, search the web, and page options.
Search Engines Search Engines You may have heard someone say he is surfing the Net. Surfing is the term used to describe the activity of moving from place to place on the World Wide Web. A search engine allows you to search the Web by keywords. For example, if you type “golf” in the search box, the search engine returns a list of Web pages related to golf. The challenge with surfing the Web is sorting through the millions of Web sites to find the information you really want.
Searching the Web You can practice surfing the Web by looking up information on a subject of great interest to all of us— the weather! Searching the Web How’s the Weather? Follow these simple steps to check today’s forecast for Houston, Texas: 1. Type http://www.weather.com into the address line at the top of your screen and press Enter on your keyboard. The Home Page for The Weather Channel displays.
Searching the Web (continued) 3. Press Go on your keyboard. A list displays showing all the states with cities named Houston. A world of information is waiting for you on the Internet! 4. Place your cursor on Houston, Texas. Notice that the words change color and the cursor turns into a hand. Both of these changes indicate that this is a link to the Houston, Texas weather information page. 5. Click the link to continue.
Error Messages Error Messages If you receive an error message, you can close the information box without taking any action and continue surfing the Web. You may receive error messages as you surf the Web. In most cases, an error message does not indicate any problem with your Appliance. See also ... For more information about error messages, check the FAQ (Frequently Asked Questions) section of the online Help.
4-12 WELCOME TO THE INTERNET HOME INTERNET APPLIANCE–GETTING STARTED
E-mail In This Chapter E-mail Basics, 5-2 E-mail Addresses, 5-3 E-mail Messages, 5-4 5 Communicating electronically with friends, family, and co-workers is a vital part of our world. Sending electronic mail, or the more popular name for it, e-mail, is much like sending a letter. In this chapter you will learn how to write, send, and receive e-mail. Because e-mail is part telephone conversation and part letter, there is also a section on e-mail etiquette.
E-mail Basics E-mail Basics E-mail (electronic mail) is very similar to the mail the postal carrier delivers to your home or office— except it arrives much faster. When someone calls you on the telephone, you pick it up and you have a conversation with the caller. It's an immediate exchange with the caller. With a letter sent by the post office, someone writes the letter, puts it in an envelope, puts a stamp on it, and puts it in a mailbox. You get it days later.
E-mail Addresses Just as you need a home address (city, street, number, and zip code) to send and receive mail through the post office, you need an e-mail address to send and receive mail on the Web. E-mail Addresses Understanding E-mail Addresses An e-mail address typically begins with your name (or whatever name/nickname you want to use) and ends with the name of your service provider. The @ symbol separates the two components. For example, John Doe's address could be: johndoe@compaq.
E-mail Messages Writing an e-mail message is easy to do and makes it easy to keep up with friends and family near and far. Tip Your Home Internet Appliance automatically knows when you are at the end of the line and moves down to the next line. Press the Enter key on the keyboard only when you wish to start a new paragraph. Did you know ... If you receive an error message saying your e-mail was undeliverable, check the address, punctuation, and spacing, then try mailing it again.
Reading Your E-mail Messages You receive e-mail messages automatically, even when your Appliance is turned off. Your messages are stored until you decide to read them. The e-mail waiting indicator light illuminates to let you know when you have mail. The mail folder lists all of your mail. Think of this as envelopes in your mail box, and each envelope is represented as a line on the page. The information about each mail message is much like the information you find on an envelope.
Reading Your E-mail Messages (continued) Accessing Your Mail from the Toolbar To read your incoming e-mail, complete the following steps: 1. Click the mail icon on the toolbar. Your mail messages are listed. An open envelope means that you've read that e-mail before. A closed envelope means you have not opened the message before. 2. Click the message line. The complete message is displayed.
E-mail Attachments E-mail attachments are like using a paperclip to attach a picture to a paper letter. The only attachment you can create is a link to a Web page. However, you can receive the types below: ➜ picture files ➜ video files ➜ audio files ➜ Web pages ➜ text files See also ... For more information on e-mail attachments, see online Help. Tip You can place a picture attachment in an electronic frame. Just click the page options button and then click frame a picture from this page.
E-mail Attachments (continued) Here is a list of the types of computer files that can be attached to an e-mail that you send or receive. 5-8 E-MAIL Types of Attachments You Can Receive The types of attachments that you can see or hear with your MSN Companion are: File Extension Type How it is displayed .gif Picture Automatically displayed in message .jpg Picture Automatically displayed in message .bmp Picture Automatically displayed in message .
E-mail Attachments (continued) In addition to the MSN Companion supported attachments above, your Compaq Home Internet Appliance also supports the viewing of the following e-mail attachments and more: File Extension HOME INTERNET APPLIANCE–GETTING STARTED Type How it is displayed .123 Spreadsheet Click on link .doc Text Click on link .jiff Picture Click on link .pcx Picture Click on link .png Picture Click on link .ppt Presentation Click on link .rtf Text Click on link .
Personalizing E-Mail Messages In a telephone or face-to-face conversation, you read the other person's tone of voice or body language to get clues about how they feel. These emotional cues are absent from e-mail. Humor, especially sarcasm, is especially difficult to pick up in an e-mail message. To help fill in the gaps, some symbols and acronyms have come into use. Personalizing E-mail Messages Electronic Body Language There are many ways to personalize your e-mail messages.
Internet Etiquette Because e-mail is such a new way to communicate, new rules have evolved. This is the Internet form of etiquette called Netiquette. HOME INTERNET APPLIANCE–GETTING STARTED Internet Etiquette Rules of the Road As we expect other drivers to observe the rules of the road, the same is true as we travel through cyberspace. E-mail has its own set of rules called Netiquette.
5-12 E-MAIL HOME INTERNET APPLIANCE–GETTING STARTED
Online Shopping In This Chapter E-Commerce, 6-2 Online Security, 6-3 6 With a simple click you can buy almost anything on the Internet. The world of online shopping is convenient and fast, but there are some important security precautions you must take to ensure a safe and enjoyable shopping experience. This chapter explains the basic concepts of online shopping and provides important security tips.
E-Commerce E-Commerce E-commerce (electronic commerce or EC) is the buying and selling of goods and services on the Internet, especially on the World Wide Web. E-commerce can be divided into: In practice, this term and a another new term, e-business, are often used interchangeably. For online retail selling, the term e-tailing is sometimes used. 6-2 ONLINE SHOPPING What Is E-Commerce? ➜ E-tailing or virtual storefronts on Web sites with online catalogs.
Online Security Online Security When you purchase items over the Internet, you are asked to type your name, mailing address, e-mail address, and credit card information into an electronic form. A secure Web site encrypts data to protect it from unauthorized use. When you visit secure Web sites, it is safe to enter your credit card number or other sensitive information. The lock or key disappears or is broken when you click on a site that doesn’t take security measures.
Know the Seller Know the Seller You might feel safer dealing with companies you already know and trust. If you’re not familiar with the name and reputation of a company–and especially if a seller has sent you an unsolicited e-mail message (spam)–find out more before you buy. Check a company’s reputation by contacting the Better Business Bureau or by contacting the Office of the State Attorney General in your state.
Keep Good Records When shopping online, it is a good idea to keep good records. Tip If the current date does not appear on these printouts, you should add it in writing.
Tips for Safe Online Shopping Tips for Safe Online Shopping Shopping Safely on the Internet Compaq offers these tips for safe online shopping: ➜ Never give a credit card number at a Web site unless it is the Web site of a reputable business. ➜ Never give out your social security number. ➜ Do not give more information than necessary. ➜ Know your rights. Internet transactions have the same protections as those made in a physical store.
Let’s Go Shopping! Shopping online is very similar to shopping at a department store but without the inconvenience of leaving home. Shopping online can save you time and money, and with practice the process can become as familiar as a trip to the mall! Note: Images of Web sites are for demonstration purposes only and represent samples available at time of publication. Actual Web site content will vary.
Let’s Go Shopping! (continued) Just as department stores change their displays each season, Internet stores often change the look of their home pages and links. Holiday decorations do not prevent you from recognizing a favorite department store, and you will still recognize your favorite Internet stores even when the look of their sites changes over time. Remember, your cursor turns into a hand each time you place it on a link.
Let’s Go Shopping! (continued) Tip Using several search words can reduce the number of results and can produce the most useful information. Search Boxes To use a search box, type in a word for the item you want to find and click Go. The link displays a list of all the items in the store with that word in the name. For some search boxes, you might click Find or a similar word to begin your search. Drop Down Selection Boxes Another tool for moving around in an online store is a drop-down selection box.
Let’s Go Shopping! (continued) When you want advice about the best product to buy, Productopia is the site to visit! It offers you free information about the quality, value, and style of over 450 different kinds of merchandise. If you want to make a purchase, the site gives you where-to-buy links and options for completing your transaction. 6-10 ONLINE SHOPPING Shopping Practice For fun, visit http://www.productopia.com. Pretend you want to buy a crib for your baby or for a new grandchild. 1.
Let’s Go Shopping! (continued) 4. Type the word crib into the Search box. Tip If your search produces too few results, make the search words more general. For example, rather than using a specific product name (Chevrolet), try using the product category instead (car). 5. Click Search. A page containing information about cribs displays.
Let’s Go Shopping! (continued) 6. Under Product matches, click an entry to display specific information about the crib and the buying instructions. The screen which displays is similar to the following: Did you know ... Give your e-mail address and credit card information only to online companies you know and trust. Never provide your personal information in response to requests you receive through e-mail. 7. To buy the crib, you would click one of the options under Buy Online and follow the directions.
Let’s Go Shopping! (continued) More Shopping Practice Let’s visit a different store. This time you’ll buy some vitamins. 1. Type http://mothernature.com into the Address line of your screen. 2. Press Go. MotherNature’s Home Page displays.
Let’s Go Shopping! (continued) 3. Type the word vitamins into the Search box and select All Products from the pull down menu. Shop at MotherNature.com whenever you want products or information that promote healthy living. The store offers a variety of natural products manufactured by companies who also make keeping the planet healthy a priority. Tip Use lower case letters when typing words into search boxes because lower case words will match any case. 6-14 ONLINE SHOPPING 4. Click Find.
Let’s Go Shopping! (continued) 5. For more information about a specific product, click its listing. A screen similar to the one pictured below displays. You will love the convenience of online shopping. Just keep the security tips at the beginning of this chapter in mind as you make your purchases. Have fun! 6. To buy the product, click Buy and follow the directions on the screen to complete your purchase.
6-16 ONLINE SHOPPING HOME INTERNET APPLIANCE–GETTING STARTED
Changing Your Settings In This Chapter 7 This chapter describes how to customize some of the features of your Home Internet Appliance by using the Settings and Favorites buttons.
Settings Settings Personalizing Your Settings You can change the settings on your Home Internet Appliance by using the Settings selection at the top of the Start Page. Some of the changeable features include: See also ... For more detailed information on your Appliance settings and how to change them, refer to the Accounts and Settings section of online Help. ➜ Text Size—Use this setting to make the type size larger on Web pages.
Favorites See also ... For more detailed information on creating and changing your favorites list, see the Favorites section of online Help. Favorites Maintaining Your Favorites Listing As you surf the World Wide Web, you'll find that there are pages you want to visit again. Favorites are easy shortcuts that return you to a Web page you found interesting or helpful. The six Web sites you visit most frequently appear as direct links on your Start Page under the Favorites tab.
7-4 CHANGING YOUR SETTINGS HOME INTERNET APPLIANCE–GETTING STARTED
Options and Accessories In This Chapter Connecting a Printer, 8-2 Printing, 8-3 8 You can purchase a number of options to enhance the performance of your Home Internet Appliance. You can connect a printer, a scroll mouse, or external stereo speakers. These options are available directly from Compaq over the Internet. Just click the b button on the keyboard to access them.
Connecting a Printer Connecting a Printer How Do I Connect a Printer? With the optional printer, you can print anything of interest from the Web. 1. Plug the USB cable into the printer. 2. Plug the other end of the USB cable into any of the four available USB ports on the back of the Appliance as shown in the graphic above. Make sure that your cord is seated properly. 3. Plug the printer power cord into a power outlet.
Printing Printing Using the Print Key It looks good on the screen. Now you want to print one or more pages of an e-mail or a page from a Web site. 1. To print a page, press the Print button shown on the graphic above. 2.
Connecting a Mouse Connecting a Mouse How Do I Connect a Mouse? The optional USB mouse can give you added control over the cursor. 1. Plug the mouse cord into one of the USB ports on the back of the Appliance as shown in the graphic above. 2. Make sure that your port connector is seated correctly.
Connecting External Speakers Connecting External Speakers How Do I Connect External Speakers? Although your Home Internet Appliance comes with a built-in speaker, the installation of external speakers allows you to enjoy the many types of music found on the Web in stereo sound. 1. Plug the speaker cable into the speaker connector shown in the graphic above. Make sure that your port connector is seated properly. 2. Refer to the information that came with the speakers to adjust the speaker volume.
8-6 OPTIONS AND ACCESSORIES HOME INTERNET APPLIANCE–GETTING STARTED
Getting Help In This Chapter 9 This chapter provides solutions for many common Appliance-related issues and advice about when to contact technical support.
Where Do I Find Help? This chapter will help you solve many basic troubleshooting issues. In addition to the information provided in this chapter, there are three other places to go for help: ➜ MSN Help ➜ Compaq Help and Information ➜ Warranty Where Do I Find Help? MSN• Online Help The MSN online Help Center provides information on basic Internet topics such as e-mail, searching the Web, and security. You can also find a glossary of common terms and frequently asked questions (FAQs).
Where Do I Find Help? (continued) HOME INTERNET APPLIANCE–GETTING STARTED Warranty If a problem persists and you are unable to resolve it yourself using the many sources of online help or the troubleshooting information in this chapter, then refer to your Certificate of Warranty for details and a phone number to call for assistance.
Troubleshooting The information on the next few pages identifies potential problems and possible solutions. If the first or second solution does not fix your problem, try all the solutions for the symptom. If you are still having trouble, try them a second time. Troubleshooting Contacting Service and Support If you are unable to fix your Home Internet Appliance using this troubleshooting section, call the technical support telephone number found in the Certificate of Warranty.
Troubleshooting (continued) Display Symptom Solution Text is dim or difficult to read • Adjust the brightness and contrast controls until the text becomes clear. • Adjust the font size. Screen is blank • Adjust the contrast control on the display. • Make sure the unit is turned on and plugged in. Colors look distorted • Adjust your viewing angle or the tilt of the display. Refer to the Safety and Comfort Guide for more information. • Adjust the contrast.
Keyboard Troubleshooting (continued) Symptom Solution A key keeps repeating • Make sure the keyboard is in clear line-of-sight with the Appliance. • Make sure nothing is resting on the keyboard. • Make sure the key is not stuck in a depressed condition. Keyboard is not responding • • • • • Keyboard works only from a few inches away • Replace the batteries. • Clean the lens. • Check that the infrared lens is not partially blocked by an object.
Troubleshooting (continued) Internet Symptom Solution System appears responsive (cursor moves), but cannot connect to the Internet • Verify that all telephone handsets on the same line are on the receiver. • Make sure that no one else is logged on to the same account through another unit or computer. • Check that the Appliance is connected to the phone line. • Test your phone line for dial tone and noise. If you have noise on your phone line, contact your telephone company and have the line checked.
Troubleshooting (continued) Printer For additional troubleshooting assistance on your printer, also refer to the manufacturer’s documentation. Symptom Solution Printer will not turn on • Make sure the power cable is plugged into an AC power source. • Make sure the printer is turned on. If the printer has power, the power indicator light should be on. Printer is on, but will not print • Check the cable between the printer and your Appliance. Make sure it is connected to the proper port.
Troubleshooting (continued) Power Symptom Solution Appliance will not turn on • Check that the power cable is plugged into the wall outlet. • Check that the power indicator light is on. If not, the wall outlet or circuit may be bad. • The wall outlet is bad. Test the outlet by connecting a different electrical device to the outlet. Speakers Symptom Solution Sound is too low or too high • Use the volume control buttons on the keyboard to change the volume level.
Troubleshooting (continued) System Symptom Solution Appliance seems to have locked up • The Web site has stopped responding. Click the refresh button on the on-screen MSN Companion toolbar. • The Web site or other program in use has stopped responding to commands. Press and hold the Power On/Off button for 10 seconds to reset the unit • If pressing the Power On/Off button does not reset the Appliance, the batteries in the keyboard, or the keyboard itself, may need replacement.
Legal Notice Legal Notice Notice © 2000 Compaq Computer Corporation COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office. Microsoft and Windows are trademarks of Microsoft Corporation. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Microsoft, MSN, MSN.com, Hotmail, MSN Messenger, MSN Money Central, ActiveX, Windows Media and Windows are either registered trademarks or trademarks of Microsoft Corp.
9-12 GETTING HELP HOME INTERNET APPLIANCE–GETTING STARTED
Appendix A Federal Communications Commission Notice In This Chapter Federal Communications Commission Notice, A-1 Canadian Regulations Governing the Use of Modems, A-6 European Union Notice, A-8 HOME INTERNET APPLIANCE—GETTING STARTED Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Federal Communications Commission Notice (continued) ➜ Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Telecom Network Approvals Telecom Network Approvals The telecommunications device in your computer is approved for connection to the telephone network in the countries whose approval markings are indicated on the product label located on the bottom of the unit. Additional country approvals may be found on the Compaq web site. To view these approvals, visit http://www.compaq.com and perform a site search for the words “telecom network approvals.
Telecom Network Approvals (continued) The REN for this device is less than 1.0B An FCC Compliant 6-position modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible 6position modular jack which is FCC Part 68 Compliant. If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance.
Telephone Consumer Protection Act HOME INTERNET APPLIANCE—GETTING STARTED Telephone Consumer Protection Act of 1991 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone facsimile machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business, or entity
Canadian Regulations Governing the Use of Modems Canadian Regulations Governing the Use of Modems Canadian Regulations Governing the Use of Modems NOTE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user's satisfaction.
Canadian Regulations Governing the Use of Modems (continued) combination of devices, subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The Ringer Equivalence Number (REN) for this device is less than 1.0 For the location of the authorized Canadian maintenance facility nearest you, call 1-800-263-5868 or contact: Compaq Canada, Inc.
European Union Notice European Union Notice European Union Notice Telecommunications Terminal Equipment with the CE marking comply with Telecommunication Terminal Equipment and Satellite Earth Station Equipment (TTE & SES) Directive (98/ 13/EC), the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the European Community.
European Union Notice (continued) HOME INTERNET APPLIANCE—GETTING STARTED If provided, use the Country Select Software supplied with the product to configure your modem for the country in which you are currently located. Selecting a country other than the one in which you are currently located may cause your modem to be configured in a way that violates the telecommunication regulations/laws of that country. In addition, your modem may not function properly if the correct country selection is not made.
APPENDIX-10 HOME INTERNET APPLIANCE—GETTING STARTED
I Index Symbols @ symbol in e-mail 5-3 A accessories mouse 8-4 speakers 8-5 B Back Arrow 2-6 batteries 2-3 Better Business Bureau 6-4 browser 4-2, 4-7 buttons back 4-7 continue 3-3 go back 3-3 mail 4-7, 5-6 messenger 4-7 page options 4-7 Print 8-3 search the web 4-7 skip tour 3-3 start 4-7 HOME INTERNET APPLIANCE—GETTING STARTED C cables A-2 Caution notices defined 1-3 Checkbox 3-4 Compaq Web site 1-8, 4-3 computer safety 1-7 setting up 2-2 Confirm Member Information ID 3-5 password 3-5 cursor problems
E e-commerce 6-2 business-to-business buying and selling 6-2 demographic data 6-2 e-business 6-2 Electronic Data Interchange (EDI) 6-2 e-mail 6-2 e-tailing 6-2 fax 6-2 security 6-2 e-mail addresses 5-3 basics 5-2 customizing messages 5-10 defined 5-2 icon 1-4 identifiers 5-3 reading messages 5-6 receiving messages 5-5 sending/reading attachments 5-7 types of attachments 5-8, 5-9 write new mail feature 5-4 writing/sending messages 5-4 error messages 4-11 F FCC Notice A-1 Forward Arrow 2-6 INDEX 2 H Home
Internet buttons 2-7 Compaq 2-8 Favorites 2-7 Home/Start page 2-7 Mail 2-7 Messenger 2-8 News 2-8 Retail/Entertainment 2-8 Search 2-7 Shopping 2-8 ISP 4-2 K keyboard Alt key 2-5 Begin 2-6 Ctrl key 2-5 End 2-6 key names 1-4 keys 2-4 left side 2-5 navigation 2-4 Page Up 2-6 Print button 8-3 problems 9-6 right side 2-6 M mail button 5-6 member ID 3-5 member password 3-5 Microsoft Hotmail 5-2 modem 4-2 mouse connecting 8-4 USB 8-4 MSN Companion 3-2 features 3-3 Internet phone numbers 3-7, 3-8 registering 3-5–
printer connecting 8-2 problems 9-8 problems cursor 9-4 display 9-5 Internet connection 9-7 Internet Service Provider account 9-7 keyboard 9-6 power cable 9-9 printer 9-8 system 9-10 troubleshooting 9-4 Push Pad 2-9 clicking 2-10 Copied 2-10 cursor 2-10 Cut 2-10 Pasted 2-10 Pointing Device 2-10 selecting 2-10 Q Search button 4-8 search engine 4-8 security BBB 6-4 keeping records 6-5 See also ...
time zone 3-7 Tip notices defined 1-3 toolbar 4-7 accessing e-mail 5-6 buttons 3-3 functions 4-7 Search button 4-8 trash can 5-4 U W Warning notices defined 1-3 Web site securing 6-3 Web sites adding favorites 7-3 Compaq 1-8, 4-3 searching 4-9, 4-10 shortcuts 7-3 Uniform Resource Locator 4-3 Up Arrow 2-6 URL 4-3 HOME INTERNET APPLIANCE—GETTING STARTED INDEX 5
INDEX 6 HOME INTERNET APPLIANCE—GETTING STARTED
