Getting Started Guide

H
OME
I
NTERNET
A
PPLIANCE
–G
ETTING
S
TARTED
O
NLINE
S
HOPPING
6-5
Keep Good
Records
When shopping online, it is
a good idea to keep good
records.
If the current date does not
appear on these printouts, you
should add it in writing.
Tip
Keep Good Records
What Records Should I Keep?
Keep the following records from all online transactions:
➜
A printout of the Web pages indicating the seller’s name,
postal address, and telephone number
➜
A printout of the Web pages describing the item(s) that
you ordered
➜
A printout of the Web pages or pop-up screens that
provide the seller’s legal terms
➜
Printouts of any e-mail messages (for example,
confirmation messages) that you send to or receive from
the seller. This includes
•
Messages that show the seller stated that the product is
suitable for the specific purpose for which you need it
•
Messages in which you notify the seller of the
problems you had with the merchandise you received
•
Messages that show your good faith attempt to resolve
a problem with the merchant concerning a charge that
you feel should not have been placed on your credit
card
➜
Notes or e-mail confirmations of any telephone
conversations that you have with the seller