Getting Started Guide

9-4 G
ETTING
H
ELP
H
OME
I
NTERNET
A
PPLIANCE
–G
ETTING
S
TARTED
Troubleshooting
The information on the next
few pages identifies
potential problems and
possible solutions. If the
first or second solution
does not fix your problem,
try all the solutions for the
symptom. If you are still
having trouble, try them a
second time.
Symptom
Cursor does not move
properly or does not move at
all
Web site or URL address not
found or no response
Web site or URL address not
typed in properly
There is cursor movement,
but the system is
unresponsive
Troubleshooting
Contacting Service and Support
If you are unable to fix your Home Internet Appliance using
this troubleshooting section, call the technical support
telephone number found in the Certificate of Warranty.
Browser
Solution
•
Make sure the keyboard is in clear line-of-sight with the Appliance and
no further than 1 meter away.
•
Check or replace the batteries in the keyboard.
•
Make sure the batteries are installed correctly.
•
Move the keyboard closer to the Appliance.
•
Make sure the URL address is typed correctly
•
Make sure the keyboard is in clear line-of-sight with the Appliance.
•
Press and hold the
Power On/Off
button for 10 seconds to reset the
unit.