Product Guide

Connection
Question Answer
I am unable to make or receive calls. How do I fix this? If you have problems making or receiving calls, perform the
following checks:
●
Is the SIM is inserted correctly? Remove and reinsert the
SIM in your HP iPAQ.
●
Is the reception of the network signal good? You might be
in a closed area. Move to an open space or closer to a
window. For more information, see
Check connection and
signal strength on page 29.
●
Is the network set up correctly? If necessary, try to select
your network manually.
●
Have you activated the Fixed Dialing, Call
Forwarding, and Call Barring functions? If yes,
deactivate them temporarily.
●
Are you using two SIM cards, one with the Enable SIM
PIN function activated and the other with the Enable SIM
PIN function deactivated? If yes, deactivate the Enable
SIM PIN function temporarily. For more information,
see
Change the SIM PIN on page 33.
●
Is your HP iPAQ switched to the Flight mode? If yes, turn
it off. For more information, see
Use Wireless Manager
on page 65.
Why do my calls keep disconnecting? This could be a result of poor signal strength. If you have this
problem, check the following issues:
●
Is the reception of the network signal good? You might be
in a closed area. Move to an open space or closer to a
window. For more information, see
Check connection and
signal strength on page 29.
●
Try to select your network manually.
●
Contact your service provider to make sure that the
network has been set up correctly and that necessary
service is available.
I have trouble connecting to the Internet. What should I do? If you have trouble connecting to the Internet, perform the
following checks:
●
Is the reception of the network signal good? You might be
in a closed area. Move to an open space or closer to a
window. For more information, see
Check connection and
signal strength on page 29.
●
Make sure you have subscribed for a data service from
your service operator.
●
Make sure you specified correct setting parameters, such
as VPN and IP addresses, in the data profile setup.
●
If you are using Wi-Fi, move closer to the hotspot and then
check the settings with your network administrator.
114 Chapter 18 Frequently asked questions