HP ZBook 17 Mobile Workstation Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Top ........................................................................................................................................ 8 TouchPad .....................................................................................
4 Removal and replacement procedures preliminary requirements .................................... 41 Tools required ....................................................................................................................... 41 Service considerations ............................................................................................................ 41 Plastic parts ............................................................................................................
ExpressCard assembly ............................................................................................. 91 Smart Card reader .................................................................................................. 92 Audio/USB board ................................................................................................... 93 Processor heat sink .................................................................................................. 95 Processor .......................
Entering MultiBoot Express preferences ..................................................... 124 Using HP PC Hardware Diagnostics (UEFI) (select models only) .................................................. 124 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 124 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 126 Starting Computer Setup .................................................................................
Using the Windows recovery tools .......................................................................... 147 Using f11 recovery tools (select models only) ............................................................ 148 Using Windows 7 operating system media .............................................................. 148 13 Backup and Recovery in SUSE Linux ........................................................................... 150 Creating backups .................................................
xii
1 Product description Category Description Product Name HP ZBook 17 Mobile Workstation Processors Intel® Core™ i7 processors, (support Intel Turbo Boost Technology): ● i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W ● i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W ● i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W ● i7-4700MQ, 2.40 GHz (Turbo up to 3.
Category Description Supports dual-channel memory Supports up to 32,768 MB of system RAM DDR3L 1600-MHz PC3-12800 SODIMMs Supports the following configurations: Flash cache ● 2048 MB total system memory (2048 × 1) ● 4096 MB total system memory (2048 × 2) ● 4096 MB total system memory (4096 × 1) ● 8192 MB total system memory (8192 × 1) ● 8192 MB total system memory (4096 × 2) ● 12288 MB total system memory (8192 + 4096) ● 16384 MB total system memory (8192 x 2) ● 16384 MB total system memor
Category Description Supports the following Serial ATA (SATA) drives: ● 1 TB, 5400 rpm ● 750 GB, 7200 rpm ● 500 GB, 7200 rpm ● 500 GB, 7200 rpm, self-encrypting drive (SED) ● 500 GB, 5400 rpm, self encrypting drive (SED, FIPS-140-2) ● 320 GB, 7200 rpm Supports the following 6.35 cm (2.5 in), solid-state drives (SSD): Secondary storage ● 512 GB SATA III SSD ● 256 GB SATA III Self Encrypting Drive (SED) SSD ● 180 GB SATA III SSD ● 128 GB SATA III SSD Supports 7.0 mm (0.28 in) or 9.
Category Description Supports the following 9.5 mm (0.
Category Description Ports Multi-pin AC port Combo mic-in/Stereo headphone jack DisplayPort 1.2 Mini DisplayPort with pass through DP 1.2 support Docking connector Secondary battery connector RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (3) USB 2.0 (1) USB 3.
Category Description Security Integrated fingerprint reader Integrated Smart Card reader Preboot authentication (password, Smart Card) Supports security lock Trusted platform module (TPM) v.1.
Category Description Web-only support: Serviceability ● Windows 8 Enterprise 64 ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Markets 64 ● Win 8.1 Professional 32 ● Win 8.
2 External component identification Top TouchPad Component 8 Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) Touchpad on/off button Turns the Touchpad on and off. (4) Touchpad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● Amber: microphone sound is off. ● Off: microphone sound is on. (4) Microphone mute light (5) Num lock light On: Num lock is on.
Buttons and speakers 10 Chapter 2 External component identification
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep (Windows)/Suspend (Linux). ● When the computer is in the Sleep state, press the button briefly to exit Sleep (Windows)/Suspend (Linux). ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component (1) Description esc key NOTE: Windows models only. Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Windows 8: NOTE: Windows models only. Returns you to the Start screen from an open app or the Windows desktop.
Component (5) Description num lk key Windows 8: Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Alternates between the navigational and numeric functions on the integrated numeric keypad. Windows 7 and Linux: Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad When num lk has been enabled, it can be used like an external numeric keypad.
Front Component (1) (2) (3) (4) 14 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 External component identification ● White: An integrated device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component Description (1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital (SD). (2) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 2.
Rear Component Description (1) RJ-45 (network) jack Connects a network cable. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Power connector Connects an AC adapter. (4) AC adapter ● White: The computer is connected to external power. ● Off: The computer is not connected to external power.
Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select Windows models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Bottom Component Description (1) Battery release latch Releases the battery. (2) Battery bay Holds the battery. (3) SIM slot Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. NOTE: Select Windows models only. (4) Docking connector Connects an optional docking device. (5) Accessory battery connector Connects an optional accessory battery. (6) Service door release lock Locks service door.
Component (8) Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (9) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Service tag and PCID label Service tag IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. NOTE: Your service labels will resemble one of the examples shown below.
Item Component Description (3) Product number (p/n) This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model number (select models only) This is the alphanumeric identifier needed to locate documents, drivers, and support for the computer.
Windows 8 models Non Windows 8 models Service tag and PCID label 23
3 Illustrated parts catalog Computer major components 24 Chapter 3 Illustrated parts catalog
Item Description (1) Display Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models with a webcam 735369-001 Display assembly, 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam 735368-001 NOTE: (2) Spare part number See Display components on page 28 for more display component information and spare part numbers.
Item (11) Description Spare part number For use in models with Windows 8 Standard 735592-501 For use in models with Windows 8 Professional 735592-601 Solid-state drive (includes bracket and screws) SSD: ● 256 GB Self-Encrypting drive (SED) 737346-001 ● 180 GB 737345-001 ● 128 GB 737344-001 mSATA: (12) (13) ● 128 GB 737343-001 ● 32 GB 737342-001 WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+
Item (20) (21) Description Spare part number For use in models with the NVIDIA Quadro K610M graphics card 735375-001 Processor heat sink For use only with computer models equipped with dual-core processors 735371-001 For use only with computer models equipped with quad-core processors 735372-001 Battery 8-cell, Li-ion, 2.8 Ah (83 WHr) 708456-001 8-cell, Li-ion, 2.
Display components Item Description (1) Display bezel (2) 28 Spare part number For use in models with a webcam 733633-001 For use in models without a webcam 735589-001 Display panel cable (includes webcam module cable) 740714-001 (Cable Kit) Display Hinge Kit, includes: 733634-001 Chapter 3 Illustrated parts catalog
Item Description (3a) Left and right hinges (3b) Clutch cover Spare part number Brackets (not illustrated) (4) (5) Webcam module 734295-001 Microphone module (not illustrated) 735370-001 Raw display panel 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001 43.9 cm (17.
Plastics Kit Item Description Spare part number Plastics Kit 733637-001 (1) Rear cover, right (2) Rear cover, left (3) Fingerprint reader bracket (4) SD card reader insert (5) ExpressCard insert Fingerprint reader insert (not illustrated) 30 Chapter 3 Illustrated parts catalog
Cable Kit Item Description Spare part number Cable Kit 740714-001 (1) Display/webcam cable (2) LVDS board cable (3) Power cable Cable Kit 31
Bracket Kit Item 32 Description Spare part number Bracket Kit 737734-001 (1) Security lock/power connector bracket (2) RJ-45 bracket (3) Fingerprint reader bracket Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Solid-state drive Spare part number SSD: ● 256 GB, Self-Encrypting drive (SED) 737346-001 ● 180 GB 737345-001 ● 128 GB 737344-001 mSATA SSD: (2a) ● 128 GB 737343-001 ● 32 GB 737342-001 Hard drive bracket 734280-001 NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 734280-001. (2b) Hard drive (7.0 mm [0.28 in], 9.5 mm [0.37 in], or 12.7 mm [0.5 in]): 1 TB, 5400-rpm, 2.
Item (3) 34 Description Spare part number 500 GB, 7200-rpm, SED (Self-Encrypting Drive), 7 mm 703268-001 500 GB, 5400-rpm, FIPS, 7 mm 730946-001 320 GB, 7200-rpm, 2.
Miscellaneous parts Description Spare part number HP USB laser mouse 674318-001 Cable lock for use on the docking station 575921-001 AC Adapter 200W PFC Slim AC Smart Adapter 693708-001 230W PFC Slim AC Smart Adapter 693706-001 Power cord (3 conductor, black,1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable 36 Spare part number CSR flag Description 491683-001 A Power cord for use in North America (3 conductor, black,1.83 m) 491683-011 A Power cord for use in Australia (3 conductor, black,1.83 m) 491683-031 A Power cord for use in Singapore and the United Kingdom (3 conductor, black,1.83 m) 491683-061 A Power cord for use in Italy (3 conductor, black,1.
Spare part number CSR flag Description 674318-001 A HP USB laser mouse 676521-001 A Hard drive, 1-TB, 5400-rpm, 2.5-in 691740-001 A Memory module, 4GB (PC3L-12800, 1600 MHz) 693374-001 A Memory module, 8 GB (PC3L-12800, 1600 MHz) 693706-001 A AC adapter, 230 W PFC AC Smart adapter 693708-001 A AC adapter, 200 W PFC Slim AC Smart adapter 695915-001 A Intel Centrino Advanced-N 6205, 802.
38 Spare part number CSR flag Description 733641-001 N Base enclosure (includes latches) 733688-001 A Keyboard for use in the United States (includes pointing stick and cables) 733688-031 A Keyboard for use in The United Kingdom and Singapore (includes pointing stick and cables) 733688-041 A Keyboard for use in Germany (includes pointing stick and cables) 733688-051 A Keyboard for use in France (includes pointing stick and cables) 733688-061 A Keyboard for use in Italy (includes pointin
Spare part number CSR flag Description 733688-FL1 A Keyboard for use in Czechoslovakia (includes pointing stick and cables) 733688-FP1 A Keyboard for use in Northwest Africa (includes pointing stick and cables) 734280-001 A Hard Drive Hardware Kit (includes hard drive bracket and screws) 734295-001 N Webcam module with microphone 734300-001 N RTC battery 735099-002 N Intel Core i7-4930MX processor, 3.00 GHz (Turbo up to 3.
40 Spare part number CSR flag Description 735602-001 A Optical drive, DVD±RW SuperMulti Double-Layer Drive (includes bezel, bracket, and screws) 737330-002 N Intel Core i7-4600M processor, 2.90 GHz (Turbo up to 3.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver ● 5.0 mm hex socket driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you area ready to install them. Use nonmagnetic tools. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as possible.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
● Nonconductive foam ● Conductive tabletop workstations with ground and pointing stick cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Non conductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats.
5 Removal and replacement procedures for Customer SelfRepair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures.
3. Rotate the battery at an angle (2), and then remove the battery from the computer (3).. Install the battery by inserting it into the battery bay until you hear a click. SIM A SIM slot is located in the battery bay. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
▲ To remove a SIM, press in on the SIM, and then remove it from the slot. Install the SIM by inserting it into the SIM slot until you hear a click. Service door Description Spare part number Service door 733635-001 Before removing the service door, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Slide the service door release latch to the left again (3), slide the service door forward (4), and then lift to remove the service door (5). NOTE: If you do not want to use the optional screw, you can store it inside the service door. Reverse this procedure to install the service door. Hard drives, primary and secondary NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 734280-001. Description Spare part number 1 TB, 5400-rpm hard drive, 2.
Before removing the primary hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Position the computer upside down on a flat surface. 5.
b. Separate the bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Solid-state drive (SSD) – mSATA Description Spare part number 128 GB 737343-001 32 GB 737342-001 Before removing the solid-state drive module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Slide the drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001 Intel Centrino Advanced-N 6235 670292-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 CAUTION: The WLAN module and the WWAN module are not interchangeable.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 48). Remove the WLAN module: 1. Position the computer with the front toward you. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
WWAN module Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 CAUTION: The WWAN module and the WLAN module are not interchangeable. To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. Reverse this procedure to install the WWAN module. RTC battery Description Spare part number RTC battery 734300-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 48). Remove the RTC battery: ▲ Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2). NOTE: You may need to remove some double-sided adhesive. Reverse this procedure to install the RTC battery.
Optical drive NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard drive to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the hard drive carrier. NOTE: All optical drive spare part kits include bezel, bracket, and screws.
4. Remove the optical drive (3). 5. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the two Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Upgrade bay hard drive Description Spare part number Optical drives: Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 735600-001 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 735599-001 DVD±RW SuperMulti Double-Layer Drive 735602-001 DVD-ROM Drive 735601-001 Hard drives/Solid-state drives: 750 GB, 7200-rpm, 2.5-in 633252-001 256-GB Solid-state drive (SSD), Self-encrypting drive (SED) 737346-001 Before removing the upgrade bay hard drive, follow these steps: 1. Shut down the computer.
60 3. Loosen the captive Phillips screw (2) that secures the upgrade bay hard drive carrier to the computer, and then insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (3) and press the tab to the left to release the upgrade bay hard drive carrier from the computer (4). 4. Remove the 2 Phillips PM2.0×5.0 screws (1) that secure the top bracket to the hard drive carrier, and then remove the bracket from the carrier (2). 5. Remove the 4 Phillips PM2.5×3.
6. Remove the hard drive (3). Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier.
Expansion memory module NOTE: The computer has four memory slots. Expansion memory slots are located in a compartment on the bottom of the computer. Primary memory slots are located under the keyboard. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 36. Description Spare part number Keyboard 733688-xx1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Loosen the two Phillips captive screws that secure the keyboard to the computer. 3. Position the computer on its side with the display open at a 90 degree angle. 4. A hole in the optical drive bay provides access to the back of the keyboard. Insert a tool or a finger through the hole in the optical drive bay and push to disengage the keyboard. NOTE: You must remove the optical drive or upgrade hard drive before performing this procedure.
5. Position the computer right-side up and open it as far as possible. 6. Lift the top of the keyboard, and then place the keyboard upside down on the palm rest. 7. Disconnect the keyboard cable (1) and the pointing stick/backlight cable (2) from the system board. 8. Remove the keyboard from the computer (3). Reverse this procedure to install the keyboard. Primary memory module NOTE: The computer has four memory slots.
Description Spare part number 8192 MB memory module (PC3L-12800, 1600 MHz, DDR3) 693374-001 4096 MB memory module (PC3L-12800, 1600 MHz, DDR3) 691740-001 Before removing a primary memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). Remove the display bezel: 1. Position the computer upright and open it as far as possible. 2. Remove the screw covers (1) and the two Phillips PM2.0x7.0 screws (2) that secure the display bezel to the display enclosure. Screw covers are available in the Raw Panel Support Kit, spare part number 735590-001.
Webcam module Description Spare part number Webcam module with microphone 734295-001 Microphone module 735370-001 Before removing the webcam module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display panel Description Spare part number Raw display panel, 43.9 cm (17.3 in), HD+, anti-glare, LED, WVA 735366-001 Raw display panel, 43.9 cm (17.3 in), FHD, anti-glare, LED, WVA 735367-001 Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the tape that covers the connector on the back of display panel (1), and then disconnect the display panel cable (2). 4. Remove the eight Phillips PM2.0×3.0 screws (1) that secure the panel to the hinges. 5. Slide the display panel up and out of the hinges (2). To replace the remaining display components, you must remove the display from the computer. Reverse this procedure to install the display panel. For more information, see Display assembly on page 84.
Top cover Description Spare part number Top cover 735587-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
3. Remove the four Torx T8M2.5x5.0 screws inside the battery bay (1) and the three Torx T8M2.5x5.0 screws in the optical drive/upgrade drive bay (2). 4. Position the computer upright and open it as far as possible. 5. Disconnect the following cables: 6. ● (1) Function board ● (2) Power button board cable ● (3) TouchPad cable ● (4) Fingerprint reader board Starting at the top right, pry the top cover up to disengage it from the base enclosure (1).
7. Remove the top cover from the base enclosure (2). Reverse this procedure to install the top cover.
Speaker assembly Description Spare part number Speaker assembly 733638-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly.
Multifunction board Description Spare part number Multifunction board (includes LED light pipe) 733639-001 Before removing the multifunction board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
78 2. Lift the multifunction board cable to disengage the adhesive that secures it to the top of the top cover. 3. Position the top cover upside down with the front toward you. 4. Remove the Phillips PM2.0x3.0 screw (1) that secures the multifunction board to the top cover. 5. Slide the cable through the slot in top cover (2).
6. Remove the board/cable assembly from the top cover (3). Reverse this procedure to install the multifunction board. Touchpad Description Spare part number Touchpad (includes cable) spared with top cover Before removing the TouchPad, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the TouchPad: 1. Position the top cover upside down with the front toward you. 2. Disconnect the cable from TouchPad (1), and then lift the cable to disengage the adhesive that secures the cable to the TouchPad bracket (2). 3. Remove the three Phillips PM2.0×3.0 screws (3) that secure the TouchPad to the top cover. 4. Lift the TouchPad straight up and off the top cover (4). Reverse this procedure to install the TouchPad onto the top cover.
5. Remove the service door (see Service door on page 48). 6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59). 7. Remove the keyboard (see Keyboard on page 63). 8. Remove the top cover (see Top cover on page 72). Remove the fingerprint reader: 1. Position the top cover upside down with the front toward you. 2. Remove the Phillips PM2.0×3.0 screw (1) that secures the fingerprint reader bracket to the top cover. 3.
Power button board Description Spare part number Power button board (includes cable) 733636-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Lift the bottom (cable side) of the board up, and then pull the board out from under the tabs that secure it in place (4). Reverse this procedure to install the power button board.
Display assembly You can remove the display bezel, webcam, and display panel without removing the entire display from the computer on models with standard displays (not DreamColor or touchscreen displays). See Display bezel on page 67, Webcam module on page 69, and Display panel on page 70 earlier in this chapter for more information. Description Spare part number 43.9 cm (17.3 in), FHD, anti-glare, LED, UWVA, DreamColor for use in models without a webcam 735368-001 43.9 cm (17.
2. Remove the WLAN and WWAN antenna cables from the routing channel built into the bottom of the base enclosure. 3. Position the computer upright and open as far as possible. 4. Pull the WLAN and WWAN antenna cables through the hole in the upper right of the base enclosure. 5. Position the computer upright, closed, with the rear toward you.
6. Remove the four Torx T8M2.5x3.0 screws (1) that secure the clutch cover to the computer, and then lift the cover from the computer (2). NOTE: The clutch cover is available using spare part number 733634-001. 7. Remove the two Torx T8M2.5x7.0 screws that secure the display panel to the computer. 8. Position the computer upright and open as far as possible. CAUTION: Support the display assembly when removing the display screws in the following steps.
11. Disconnect the display cable from the system board (4). 12. Remove the two Torx T8M2.5x7.0 screws (1) that secure the display panel to the computer, and then lift the display panel off the computer (2).
13. Remove the six Torx T8M2.5×7.0 screws (1) that secure the panel to the enclosure. NOTE: If tape secures the panel to the enclosure, lift the tape to disengage the panel from the enclosure. 14. Lift the top of the display panel, and then remove the panel from the enclosure (2). 15. If you need to remove the display hinge brackets from the display enclosure: NOTE: Display hinge brackets are available in the Hinge Kit using spare part number 733634-001. 88 a. Remove the four Phillips PM2.0x3.
16. If you need to remove the LVDS board from the display enclosure: NOTE: The LVDS board is available using spare part number 741282-001. a. Disconnect the display cable (1) and the LVDS board cable (2) from the board. b. Remove the two Phillips PM1.5x3.0 screws (3) that secure the board to the display panel. c. Lift the LVDS board from the display enclosure (4). 17.
b. Remove the cable (2). 18. If you need to remove the antenna cables from the display enclosure: a. Lift the antennas from the routing paths on the display enclosure (1). b. Remove the WLAN antennas (2) and WWAN antennas from the enclosure (3). Antenna cables are available in the Raw Panel Support Kit, spare part number 735590-001. The display enclosure is available using spare part number 740477-001. Reverse this procedure to install the display assembly.
ExpressCard assembly Description Spare part number ExpressCard assembly 737733-001 Before removing the ExpressCard assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the ExpressCard assembly. Smart Card reader Description Spare part number Smart Card reader (includes cable) 742159-001 The Smart Card reader is located under the ExpressCard assembly. Before removing the Smart Card reader, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the Smart Card reader from the computer (4). Reverse this procedure to install the Smart Card reader. Audio/USB board Description Spare part number Audio/USB board 737732-001 Before removing the audio/USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the audio/USB board: 1. Position the computer upright and open as far as possible. 2. Remove the four Phillips M2.5x4.0 screws (1) that secure the audio/USB board to the base enclosure. 3. Lift up on the left side of the board to disengage it from the system board connector (2). 4. Pull the board up and toward the left to disengage the ports on the right side of the board from the base enclosure, and then remove it from the base enclosure (3).
Processor heat sink Description Spare part number For use only with computer models equipped with quad-core processors 735372-001 For use only with computer models equipped with dual-core processors 735371-001 Before removing the processor heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the heat sink from the base enclosure (2). NOTE: Use the image below that best matches your model.
3. Thermal paste located on the surfaces of the processor (1) and the processor heat sink (2). Replacement thermal paste and pads are included in the processor heat sink and processor spare part kits. Reverse this procedure to install the processor heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7 processors (include replacement thermal material): i7-4930MX, 3.00 GHz (Turbo up to 3.90 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 57W 735099-002 i7-4900MQ, 2.80 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 47W 723523-002 i7-4800MQ, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 47W 723524-002 i7-4700MQ, 2.40 GHz (Turbo up to 3.
2. Lift the processor (2) straight up and remove it. NOTE: When you install the processor, the gold triangle (3) on the processor must be aligned with the triangle (4) embossed on the processor socket. Reverse this procedure to install the processor.
Graphics board fan/heat sink assembly NOTE: The graphics board fan/heat sink assemblies include replacement thermal material.
4. Lift the heat sink/fan assembly (3) straight up to remove it.
5. Use the image below that matches your computer’s thermal pad configuration. The thermal material must be thoroughly cleaned from the surfaces of the graphics board heat sink and the graphics board each time the graphics board heat sink is removed: Thermal material is used on the system board component closer to the fan (1) and the heat sink that services it (2), as well as on the graphics board (3) and various locations on the graphics board heat sink section (4) that services it.
6. Reverse this procedure to install the graphics board fan/heat sink assembly. Graphics board NOTE: The graphics board spare part kit includes replacement thermal material.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service door (see Service door on page 48). 6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59). 7. Remove the keyboard (see Keyboard on page 63). 8. Remove the top cover (see Top cover on page 72). 9.
Power connector cable Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
4. Remove the power connector cable from the base enclosure (6). Reverse this procedure to install the power connector cable. System board NOTE: All system board spare part kits include replacement thermal material. NOTE: Models that support quad-core processors have four memory slots. Models that support dualcore processors have two memory slots.
5. Remove the service door (see Service door on page 48). 6. Remove the optical drive (see Optical drive on page 57) or upgrade bay hard drive (see Upgrade bay hard drive on page 59). 7. Remove the keyboard (see Keyboard on page 63). 8. Remove the top cover (see Top cover on page 72). 9. Remove the display assembly (see Display assembly on page 84). 10. Remove the graphics board fan/heat sink (see Graphics board fan/heat sink assembly on page 100). 11.
2. Remove the Torx T8M2.5x4.0 screw that secures the bracket over the RJ-45 connector (2), and then lift the bracket off the connector (3). The RJ-45 connector bracket is available in the Bracket Kit using spare part number 737734-001. The right rear plastic cover is available in the Plastics Kit using spare part number 733637-001. 108 3. Disconnect the power connector cable (1) and the speaker cable (2) from the system board. 4. Remove the six Torx T8M2.5x4.
5. Lift up on the left side of the system board (4), and then pull the system board up and to the left to remove it. CAUTION: The system board consists of very narrow areas. When lifting to remove it, be careful not to stress or bind and damage those narrow areas. When replacing the system board, note the location of the thermal material on the system board (1) and the base enclosure (2). Reverse this procedure to install the system board.
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the default settings.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
8 Computer Setup (BIOS), MultiBoot, and UEFI in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the default settings.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring default settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up—This group of additional tests checks your computer to make sure that the main components are functioning correctly.
10 Specifications Computer specifications Metric U.S. Width 41.60 cm 16.37 in Depth 27.20 cm 10.70 in Height (front to back) 3.40 cm to 4.00 cm 1.33 in to 1.57 in Weight 3.48 kg 7.67 lbs Dimensions Input power Operating voltage 19.5 V dc @ 4.74 A – 120 W Operating current 4.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 43.9 cm (17.3 in) HD+ display specifications Metric U.S. Width 23.3 cm 9.19 in Depth 39.9 cm 15.69 in Diagonal 43.9 cm 17.3 in Weight 570 g max (1.26 lbs) Contrast ratio 300:1 (min) Brightness 200 nits (typical) Backlight LED Active area 382.08×214.
Metric Total power consumption 7.0 W max Viewing angle WVA U.S. Hard drive specifications 1 TB* 500 GB* Height 9.5 mm 9.5 mm or 7 mm Width 7.0 mm 7.
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CDROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, BD-ROM SL/DL CD-R and CD-RW DVD+R, DVD+R(9), DVD+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD DVD BD Random 165 ms 185 ms 250 ms Cache buffe
DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 140 ms < 160 ms Cache buffer 0.
DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD mIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo cD, Video CD), Multisession CD (Photo cD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVDRW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 140 ms < 160 ms Cache buffer 0.
11 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore in Windows 8.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 8 operating system DVD: NOTE: This process takes several minutes. 1.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
To use the f11 key: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your language. 3. Choose your keyboard layout. 4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3.
12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
Guidelines ● When creating recovery media or backing up to discs, use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. ● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
basis to maintain a reasonably current backup. You should also create Windows system repair media (select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. You can back up your information to an optional external hard drive, a network drive, or discs.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
5. Click Next. 6. Select Install now. 7. Follow the on-screen instructions. After the installation is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
13 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. 2.
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At regularly scheduled times ● Before the computer is repaired or restored ● Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings: 1.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.
The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message. h. Select the File menu, then Save Changes and Exit. i. Reboot the system.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology) 1.5 or 5MByte Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to default settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 160 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 17 AC adapter, spare part numbers 35, 37 AC adapter/battery light 14 accessory battery connector, identifying 19 audio, product description 4 audio-in (microphone) jack, identifying 15 audio-out (headphone) jack, identifying 15 audio/USB board removal 93 spare part number 26, 40, 93 B backup 150 Backup and Restore 139, 146 backup tools 144 backups creating 145 recovering 147 base enclosure spare part number 27, 38 battery removal 46 spare part numbers 27, 37, 46 battery release latch 19
Driver Recovery DVD, creating 145 using for restore 148 drives, preventing damage 42 DVD-ROM Drive precautions 42 spare part number 26, 34, 39, 57, 59 specifications 137 DVD±RW and CD-RW SuperMulti Double-Layer combo Drive precautions 42 specifications 136 DVD±RW SuperMulti Double-Layer Drive spare part number 26, 34, 40, 57, 59 specifications 136 E electrostatic discharge 42 esc key, identifying 12 Ethernet, product description 4 ExpressCard assembly removal 91 spare part number 40, 91 ExpressCard insert,
mouse spare part number 35, 37 multifunction board removal 77 spare part number 25, 37, 77 mylar screw covers, spare part number 29 N network jack, identifying 17 num lock light 9 O operating system, product description 6 optical drive precautions 42 product description 3 removal 57 spare part numbers 26, 34, 39, 57 specifications 134, 135, 136, 137 optical drive eject button, identifying 15 optical drive, identifying 15 P packing guidelines 43 plastic parts 41 Plastics Kit, spare part number 30, 37 pointin
SLED remove everything and reinstall option 152 slots ExpressCard 16 security cable 16 SIM 19 smart card 16 Smart Card reader removal 92 spare part number 26, 40, 92 smart card slot 16 solid-state drive precautions 42 product description 2 spare part numbers 26, 33, 51 solid-state drive (SSD) removal 51 speaker assembly removal 75 spare part number 37, 75 specifications Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 135 Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 134 computer 131 display 132 DVD-R
