HP 250 G3 Notebook PC HP 256 G3 Notebook PC Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 5 Display ................................................................................................................................................................... 5 Front ..
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35 Component replacement procedures ................................................................................................................. 35 Battery ............................................................................................................................................... 35 Optical drive ............................................................
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... 87 Starting Computer Setup ..................................................................................................................................... 87 Using Computer Setup ......................................................................................................................................... 87 Navigating and selecting in Computer Setup ..............
Restore and recovery ........................................................................................................................................ 102 Restoring to a previous system restore point ................................................................................ 102 Restoring specific files .................................................................................................................... 102 Restoring specific files using Windows Backup and Restore ................
1 Product description Category Description Product name HP 250 G3 Notebook PC HP 256 G3 Notebook PC (for China) Processors 5th generation IntelR Core processors IntelR Core i5 processor (EMEA only) IntelR Core i3 processor (EMEA only) 4th generation Intel Core i processors Intel Core i5-4210U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz) Intel Core i3-4030U processor (1.9-GHz, 3-MB L2 cache, 1600-MHz) Intel Core i3-4010U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz) Intel Core i3-4005U processor (1.
Category Description Nvidia 820M N15V-GM 2 GB VRAM (4th generation Intel processors) GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI Panel 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA Anti-Glare (1366×768) display, flat 3.8 mm; typical brightness: 200 nits 39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, slim 3.
Category Description Wireless Integrated wireless local area network (WLAN) options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast-certified devices (Windows 8.1; not for models with Intel Pentium or Celeron processors) Single antenna support Support for the following WLAN formats: External media card ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter ● Ralink RT3290LE 802.
Category Description OTP support Operating system Serviceability 4 Preinstalled: ● Windows 8.1 ● Windows 8.1 (CPPP) –China only ● Windows 8.1 Pro for Education ● Windows 7 (Windows 8.1 Downgrade) ● Windows 7 Home Basic ● Ubuntu ● FreeDOS 2.
2 External component identification Display Component Description (1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas (1 or 2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs.
Front Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card: Pull the card out of the slot. Right side Component Description (1) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) AC adapter light ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (4) Vent Enables airflow to cool internal components.
Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). (10) Hard drive light Blinking white: The hard drive is being accessed. (11) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off.
Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key. (3) Windows key (Windows 8.1) Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Bottom Component Description (1) Battery lock and unlock latch Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 (4) Battery release latch Releases the battery. (5) Speaker openings (2) Produce sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay. ● Service label—Provides important information to identify your computer.
14 Chapter 2 External component identification
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component (1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen) NOTE: (2) 16 For display assembly spare part information, see Display assembly subcomponents on page 21.
Item Component Spare part number For use in the United States 749658-001 For use in the United Kingdom 749658-031 For use in Germany 749658-041 For use in France 749658-051 For use in Italy 749658-061 For use in Spain 749658-071 For use in Portugal 749658-131 For use in Turkey 749658-141 For use in Greece 749658-151 For use in Latin America 749658-161 For use in Saudi Arabia 749658-171 For use in Hungary 749658-211 For use in Russia 749658-251 For use in Bulgaria 749658-261 Fo
Item Component Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn + Bluetooth 4.0 Wi-Fi Adapter 733476-001 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001 (7) USB board (includes cable) 749649-001 (8) System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.
Item (9) Component Spare part number ● Intel Core i3-4030U processor and 2 GB of discrete graphics memory in HP 256 G3 models 780127-xxx ● Intel Core i5-4210U processor and UMA graphics memory in models 761535-xxx ● Intel Core i5-4210U processor and UMA graphics memory in HP 250 G3 models with an Integrated 10/100/1000 NIC (Giga LAN) 780119-xxx ● Intel Core i5-4210U processor and 2 GB of discrete graphics memory in HP 250 and 256 G3 models 780120-xxx ● Intel Core i5 processor and UMA graphi
Component Spare part number 65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People’s Republic of China and India) 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the People’s Republic of China and India) 741727-001 Power cord (3-pin, black, 1.
Display assembly subcomponents Item Component (1) Display bezel (includes Mylar screw covers): Spare part number For use in HP 250 G3 models 749644-001 For use in HP 256 G3 models (China only) 783998-001 (2) Display cable (includes display panel cable and webcam/microphone cable) 749646-001 (3) Webcam/microphone module 749654-001 (4) Antennas (includes wireless antenna cables and transceivers) (5) (6) For use in models without a touch screen 749638-001 For use in models with a touch sc
Item Component (7) Display enclosure: Spare part number For use in touch screen models 774164-001 For use in non-touch screen models 749641-001 Mass storage devices 22 Item Component Spare part number (1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001 (2) Hard drive, SATA; does not include bracket): 1-GB, 5400-rpm, 2.5-inch 676521-001 750 GB, 5400 rpm, 2.5 inch 634250-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 2.5-inch 669299-001 320-GB, 5400-rpm, 2.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 749656-001 (1) Left cover (2) Right cover Rubber Kit Component Spare part number Rubber Kit, includes: 749652-001 Front feet Rear feet Plastics Kit 23
Sequential part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number 24 CSR flag Description 622643-001 A 320-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 634250-001 A 750 GB, 5400 rpm, 2.5 in hard drive (does not include cable or bracket) 669299-001 A 500-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 675794-001 A Atheros AR9485 802.
Spare part number CSR flag Description 749652-001 N Rubber Kit (includes front and rear feet) 749653-001 N Speakers (includes left and right speakers and cable) 749654-001 N Webcam/microphone module, HD 749655-001 N Hinges for use in models without a touch screen (left and right) 749656-001 N Plastics Kit (includes left and right covers) 749657-001 N Screw Kit 749658-001 B Keyboard for use in the United States 749658-031 B Keyboard for use in the United Kingdom 749658-041 B Keyb
Spare part number 26 CSR flag Description 750636-001 A DVD+/-RW Double-Layer SuperMulti Drive 753076-001 A Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753077-001 A Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753894-001 N Fan 753895-001 N Heat sink for use in models with UMA graphics 754213-001 N Base enclosure 754214-001 N Top cover (includes touchpad) 755530-001 A Power cord for use in Intel models in North America (3-pin, black, 1.
Spare part number CSR flag Description 761537-501 N System board with Intel Core i3-3217U processor and UMA graphics memory for use in models with Windows 8.1 Standard 761537-601 N System board with Intel Core i3-3217U processor and UMA graphics memory for use in models with Windows 8.1 Professional 761538-001 N System board with Intel Core i3-3217U processor and UMA graphics memory for use in models without Windows 8.
Spare part number 28 CSR flag Description 763753-501 N System board with Intel Core i3-3217U processor and UMA graphics memory for use in touch screen models with Windows 8.1 Standard 763753-601 N System board with Intel Core i3-3217U processor and UMA graphics memory for use in touch screen models with Windows 8.
Spare part number CSR flag Description 780118-601 N System board with Intel Core i5 processor and UMA graphics memory for use in HP 250 G3 models with Windows 8.1 Professional 780119-001 N System board with Intel Core i5-4210U processor and UMA graphics memory for use in HP 250 G3 models without Windows 8.1 and with an Integrated 10/100/1000 NIC (Giga LAN) 780119-501 N System board with Intel Core i5-4210U processor and UMA graphics memory for use in HP 250 G3 models with Windows 8.
Spare part number 30 CSR flag Description 783998-001 N Display bezel for use in HP 256 G3 models (China only) 785481-001 N System board with Intel Core i3-4005U processor and UMA graphics memory for use in HP 250 and 256 G3 models without Windows 8.1 and with an Integrated 10/100/1000 NIC (Giga LAN) 785481-501 N System board with Intel Core i3-4005U processor and UMA graphics memory for use in HP 250 and 256 G3 models with Windows 8.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
3. 36 Remove the battery from the computer (3).
Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 750636-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Keyboard Description Spare part number Keyboard for use in the United States 749658-001 Keyboard for use in the United Kingdom 749658-031 Keyboard for use in Germany 749658-041 Keyboard for use in France 749658-051 Keyboard for use in Italy 749658-061 Keyboard for use in Spain 749658-071 Keyboard for use in Portugal 749658-131 Keyboard for use in Turkey 749658-141 Keyboard for use in Greece 749658-151 Keyboard for use in Latin America 749658-161 Keyboard for use in Saudi Arabia 749658
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). To remove the keyboard: 40 1. Position the computer upside down with the front toward you. 2. Remove the two Phillips PM2.5×5.0 screws that secure the keyboard to the computer. 3. Position the computer upright with the front toward you. 4.
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect the keyboard cable from the system board (3). Reverse this procedure to install the keyboard.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35).
c. 5. Disconnect the cable (2) from the module. To remove the display panel: a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1).
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Top cover (includes touchpad) 754214-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
48 4. Remove the seven Phillips PM2.5×5.0 screws that secure the top cover to the computer. 5. Position the computer upright with the front toward you. 6. Disconnect the power button board cable (1) and the touchpad button board cable (2). 7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until it disengage from the base enclosure.
9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 749650-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad button board Description Spare part number TouchPad button board (includes bracket) 749651-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the TouchPad button board and cable. Reverse this procedure to install the power button board and cable.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 1-GB, 5400-rpm, 2.5-inch 676521-001 750 GB, 5400 rpm, 2.5 inch 634250-001 500-GB, 7200-rpm, 7-mm 703267-001 500-GB, 5400-rpm, 2.5 inch 669299-001 320-GB, 5400-rpm, 2.5-inch 622643-001 Hard drive bracket 749648-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the hard drive from the computer (3). 4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to the hard drive. 5. Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001 Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 753077-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn + Bluetooth 4.0 Wi-Fi Adapter 733476-001 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Fan NOTE: The fan spare part kit includes replacement thermal materials. Description Spare part number Fan 753894-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the fan from the computer (3). Reverse this procedure to install the fan.
Power connector cable Description Spare part number Power connector cable 749647-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes processor and replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.
Description Spare part number ● Intel Core i5-4210U processor and UMA graphics 761535-xxx ● Intel Core i5-4210U processor and UMA graphics memory in HP 250 G3 models with an Integrated 10/100/1000 NIC (Giga LAN) 780119-xxx ● Intel Core i5-4210U processor and 2 GB of discrete graphics memory in HP 250 and 256 G3 models 780120-xxx ● Intel Core i5 processor and UMA graphics 780118-xxx Before removing the system board, follow these steps: 1. Shut down the computer.
2. Remove the two Phillips PM2.5×5.0 screws (5) that secure the system board to the computer. 3. Lift the right side of the system board (1), and then pull the board away from the computer enough to disengage the connectors from the side of the base enclosure (2). NOTE: 4. 62 Be careful not to inadvertently disconnect the speaker cable when lifting the system board. Flip the system board upside down to gain access to the speaker connector (1).
5. Disconnect the USB board cable from the system board (2). Reverse this procedure to install the system board.
USB board Description Spare part number USB board (includes cable) 749649-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 749653-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the speakers.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with UMA graphics 753895-001 Heat sink for use in models with discrete graphics 762728-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
3. Remove the heat sink assembly (2) from the system board. Discrete graphics: UMA graphics: ● 68 Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well as the graphics chip and associated heat sink area (3)(4).
● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly.
RTC battery Description Spare part number RTC battery 759981-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 43 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
1. Disengage the adhesive and disconnect the display panel cable (1) from the system board. 2. Remove the display panel cable from its routing path (2). 3. Release the wireless antenna cables from the clips (3) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 4. Remove the four Phillips PM2.5×5.
a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 2. 3. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c.
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. b. Rotate the display panel onto the keyboard to gain access to the display cable connection on the back of the panel (1). c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the following image. 4.
5. 76 a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips built into the display enclosure.
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 81. 2. b. Hard drive c.
82 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.
8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 85. 2. b. Hard drive c.
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9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 90. b. 2. BIOS When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc.
10 Specifications Computer specifications Metric U.S. Depth 25.9 cm 10.2 in Width 37.8 cm 14.88 in Height 2.53 cm 1.00 in 2190 g 4.83 lb 2230 g 4.92 lb Dimensions (touch models) Weight 3 cell battery 4 cell battery Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
39.6-cm (15.6-in) display specifications 92 Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 PPI 112 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White) +/- 0.
Hard drive specifications 1-TB* 750-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.6 mm 100.4 mm Width 69.9 mm 69.9 mm 70.1 mm 69.9 mm Weight 115.0 g 115.0 g 92.0 g 98.
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
11 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 97. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 98.
1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2.
12 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 102. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
13 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Unconfigure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to unconfigure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space. Intel can be applied using this utility. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
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15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.
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16 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. Display WARNING! The backlight contains mercury.
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure.
6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel.
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel upright. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down.
17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel.
22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter 7 action keys identifying 11 antennas illustrated 21 removing 76, 77 spare part number 24 audio, product description 2 audio-out (headphone)/audio-in (microphone) jack 7 B backup 105 backups 95, 99 base enclosure illustrated 19 spare part number 26 battery illustrated 19 removing 35 spare part number 24 battery bay, identifying 12 battery lock and unlock latch, identifying 12 battery release latch 12 BIOS determining version 79, 83, 88 downloading an update 80, 84, 89 updating 79, 83, 88
heat sink assembly illustrated 19 removing 19, 67 hinges illustrated 21 removing 45, 74, 75 spare part number 25, 28 HP PC Hardware Diagnostics (UEFI) downloading 81, 85, 90 using 80, 84 HP Recovery Manager 102 correcting boot problems 98 starting 97 HP Recovery media creating 95 recovery 98 HP Recovery partition recovery 97 removing 98 I integrated numeric keypad, identifying 11 internal display switch, identifying 5 internal microphone, identifying 5 J jacks audio-out (headphone)/audio-in (microphone) 7 n
power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 3 product name 1 product name and number, computer 13 R recovering from the recovery discs 103 recovering the original system 102 recovery 102, 105 discs 95, 98 HP Recovery Manager 97, 102 media 98 options 96 starting 97 supported discs 95 system 97 USB flash drive 98 using HP Recovery media 96 recovery discs 99 recovery media 99 creating 95 creating using HP Recovery Manager 96 recovery partition removing 98 recov
WLAN module illustrated 17 removing 55 workstation guidelines 33 WWAN antennas, identifying 5 126 Index
