HP Client Security Commercial Managed IT Software Technical whitepaper

HP Client Security Technical Whitepaper

August 2016

747889-002

Appendix A - Frequently Asked Questions 36

Q. What if a user has multiple Microsoft Windows accounts on the same PC? Can Credential Manager still be used?

A. Yes, this would function the same as multiple users on a single PC. The user must use different fingers with each account

if they would like to login using their fingerprints. Fingerprint sensor will not accept a finger that is currently enrolled.

Q. What is the difference between user and administrator rights for Credential Manager for HP Client Security?

A. An administrator has full rights to all the Credential Manager configuration options. A (limited) user can use the Credential

Manager for authentication and the One Step Logon features, but does not have access to the Authentication and Credential

configurations, policies, or the Advanced Settings.

Q. If multiple PCs are used by the same user, can the user migrate all of their credentials to the different PCs?

A. No. However, Password Manager data can be backed up to be then restored on another PC in order to transfer all of the

application and website usernames and passwords.

Q. Is Credential Manager supported on non-HP computers?

A. No.

Q. Is the HP Client Security software suite available on a non-Microsoft Windows environment?

A. No.

Q. What type of smart card is needed for HP Client Security?

 Windows: All PKI Smart Cards supported via a PKCS11 or CSP stack.

 BIOS: None

 Drive Encryption: ActivIdentity Cyberflex Access 64K V2c

Q. What is the process for uninstalling HP Client Security?

A. HP Client Security application and the associated software applications can be removed using the Windows Uninstall

Program utility in the Windows Control Panel. The process is the same as uninstalling any Windows application. Uninstall all

HP Client Security associated software application plug-ins before uninstalling the HP Client Security Manager application.

Q. Is Disk Sanitizer available as a product, available standalone or as part of HP Client Security? Where is the information

about the hardware it might or might not work on?

A. HP Disk Sanitizer is a feature built into most HP Business Notebook’s BIOS, 2006 and later; supports traditional hard

drives only.