HP Retail Manageability - White Paper

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HP Retail Manageability

March 2012

Table of Contents:

Introduction ................................................................................................ 1

HP Client Management Interface (HP CMI) ...................................................... 1

HP Retail Windows® Management Interface Provider ....................................... 4

UnifiedPOS ................................................................................................ 5

LANDesk Management Suite ......................................................................... 6

Intel® Active Management Technology ........................................................... 9

Summary .................................................................................................... 9

Appendix A: ............................................................................................. 10

Introduction

Most client management systems are designed to support the needs of the IT

department and therefore focus on system management features like hard drive

imaging, OS and software patches, and system health monitoring. In a retail

environment, peripheral device and out-of-band system management are also

required to achieve maximum uptime and efficiency. Hewlett-Packard offers a

variety of products and solutions to help retailers achieve these goals in ways that

work best for their business.

HP Client Management Interface (HP CMI)

The HP Client Management Interface allows IT administrators to receive health

status information, manage system BIOS settings, and request client inventory in a

straightforward, flexible manner. It enables seamless integration into managed IT

environments and applications by using industry standards, including Microsoft

Windows® Management Instrumentation (WMI), Distributed Management Task

Force Desktop and Mobile Architecture for System Hardware (DASH), System

Management BIOS (SMBIOS), and Advanced Configuration and Power Interface

(ACPI). HP CMI is included in most HP Retail Point of Sale systems and a reduced-

functionality software provider is available for legacy systems, please refer to

Appendix A for more details.

There are classes for HP_BIOSSensor, HP_BIOSSettingInterface,

HP_PlatformEvents, HP_BIOSSetting. For example, some HP_PlatformEvents are

Summary of content (10 pages)

PAGE 1
HP Retail Manageability March 2012 Table of Contents: Introduction ................................................................................................ 1 HP Client Management Interface (HP CMI) ...................................................... 1 HP Retail Windows® Management Interface Provider....................................... 4 UnifiedPOS ................................................................................................ 5 LANDesk Management Suite ........................
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CPU Fan Speed, Front Chassis Fan Speed, Rear Chassis Fan Speed, Power Supply Fan Speed, and CPU Thermal Index. With HP CMI, Power On Self Test (POST) events will be surfaced into WMI if the system successfully boots into Windows®. General WMI alerts will also be surfaced for the following conditions: • Fan Stall: If one of the system fans falls below its specified threshold, the system will generate an alert indicating which fan has stalled.
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$strComputer = “.” $colItems = Get-WmiObject -Class HP_BIOSSensor Namespace “root\hp\instrumentedbios" ` -computername $strComputer $Counter=1 foreach($objItem in $colItems) { Write-Host ($Counter++) `t $objItem.Name } The image below shows some of the rp5800 BIOS settings that can be accessed using HP CMI. For more details about HP CMI, please refer to http://www.hp.com/go/clientmanagement. [1] https://www.microsoft.com/download/en/details.
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HP Retail Windows® Management Interface Provider The HP Retail WMI Provider extends the concepts of CMI to HP retail peripherals, enabling access to information about the operational status of those devices. The WMI provider runs as a service and acts as a mediator between the Common Information Model (CIM) Object Manager and the managed point of sale peripherals. It supports the OLE for Retail POS (OPOS) implementation of the UnifiedPOS (UPOS) specification version 1.
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The same information can be obtained using PowerShell: $strComputer = "." $colItems = Get-WmiObject -Class Peripheral -Namespace "root\hp\retail" -computername $strComputer $Counter=1 foreach($objItem in $colItems) { if ($objItem.PhysicalDeviceDescription -ne "") { Write-Host ($Counter++) `t $objItem.InformationLastUpdated `t ` $objItem.PhysicalDeviceDescription } } The image below shows some of the HP Thermal Receipt Printer properties that can be accessed using the HP Retail WMI Provider.
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OPOS drivers are provided for supported operating systems for all HP peripherals. Applications can support manageability by accessing peripherals directly through OPOS or through the HP Retail Windows® Management Instrumentation driver. This architecture allows retailers to manage their devices using the most appropriate methods for their business at minimal implementation cost. For more information about UnifiedPOS, please refer to http://www.nrfarts.org/content/unifiedpos.
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For example, the image below shows some of the BIOS settings described in the earlier section about CMI: The LANDesk console allows individual or groups of settings to be changed or the default settings can be restored. Once the BIOS distribution package has been stored, it can be deployed just like any other software distribution package. POS peripheral properties and statistics are listed in the inventory window of the LDMS console.
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therefore has the same capabilities described in the previous section, but placing a copy into the management database enables use of LANDesk’s extensive reporting and monitoring capabilities. For example, an accountant may want a quarterly report of the configuration of each cash lane for asset amortization purposes or a VAR may need a weekly report summarizing the usage of all printers to perform wear leveling.
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Intel® Active Management Technology1 Systems with Intel® AMT can be remotely discovered, maintained, diagnosed, and in some cases repaired, even if the system can’t boot its local operating system or if a management console can’t communicate with its software agent, as long as the system is connected to power and the network. The HP rp5800 includes Intel® AMT to provide a comprehensive manageability solution to retailers who want to reduce or eliminate costly service visits.
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Appendix A: rp3000 Hardware Sensors CPU Fan Speed Front Chassis Fan Speed Rear Chassis Fan Speed Power Supply Fan Speed CPU Thermal Index Chassis Thermal Index BIOS Post Error Platform Events CPU Fan Stall Front Chassis Fan Stall Rear Chassis Fan Stall Power Supply Fan Stall Thermal Caution Thermal Critical BIOS Configuration Security BIOS Configuration Change BIOS Configuration HP CMI in BIOS HP CMI Software Provider Retail WMI Provider Intel® AMT ap5000 rp5700 rp5800 • • • • • • • • • • • • • • •