Maintenance & Service Guide HP rp5800 Retail System
© Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Installing and Customizing the Software ...................................................................................................... 1 Installing the Windows Operating System ............................................................................................ 1 Downloading Microsoft Windows Updates ........................................................................................... 1 Installing or Upgrading Device Drivers (Windows systems) ......................
4 Illustrated parts catalog ............................................................................................................................... 22 Computer major components ............................................................................................................. 22 Cables ................................................................................................................................................ 23 Misc parts ................................................
Hard Drives ........................................................................................................................ 40 Lithium Coin Cell Battery ................................................................................................... 41 7 Removal and Replacement Procedures ..................................................................................................... 42 Preparation for Disassembly .............................................................................
Processor ........................................................................................................................................... 94 Power Supply ..................................................................................................................................... 95 System Board ..................................................................................................................................... 96 Battery ...................................................
Appendix D Password Security and Resetting CMOS ............................................................................... 131 Resetting the Password Jumper ...................................................................................................... 132 Clearing and Resetting the CMOS ................................................................................................... 133 Appendix E Troubleshooting Without Diagnostics ............................................................
x
1 Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form.
3. Select the All Programs menu. 4. Click on the Windows Update link. In Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen. In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program.
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: CD-ROM: Size, model, firmware version, serial number, connector color, SMART, emulation type.
Table 2-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is disabled. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.
Table 2-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Table 2-4 Computer Setup—Security (continued) Password Options Allows you to enable/disable: (This selection appears only if a power-on password or setup password is set.) ● Lock Legacy Resources (appears if a setup password is set). Default is enabled. ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password). Default is enabled.
Table 2-4 Computer Setup—Security (continued) ● 10 ◦ USB Port 3 ◦ USB Port 4 ◦ USB Port 5 ◦ USB Port 6 Accessory USB Ports ◦ USB Port 1 ◦ USB Port 2 Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.
Table 2-4 Computer Setup—Security (continued) System Security (some models: these options are hardware dependent) Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security breaches. Default is enabled. Virtualization Technology (VTx)(some models) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) Onboard Devices Bus Options Device Options 14 ● Allows you to set resources for or disable Legacy devices. ● Allows to you change voltage settings for serial ports A, B, C, and D. Available voltage settings are: ◦ 0v (default) ◦ +5v ◦ +12v On some models, allows you to enable or disable: ● PCI SERR# Generation. Default is enabled.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
3 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
3. Shut down the operating system and turn off the computer. 4. Turn on the computer. The system will boot into HP Vision Diagnostics. NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility. Refer to the Computer Setup (F10) Utility Guide for more information. 5.
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised. You may further modify which of the Quick tests are executed by selecting or deselecting individual tests in the hardware component check list.
The Status tab also shows: ● The devices being tested ● The test status (running, waiting, passed, or failed) of each device being tested ● The overall test progress of all devices being tested ● The test progress for each device being tested ● The elapsed test times for each device being tested History Tab The History tab contains information on past test executions.
Help Tab The Help tab contains a Vision Help section, and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab. The Vision Help section contains information on the major functions of Hewlett-Packard Vision Diagnostics.
8. Click the Hewlett-Packard Vision Diagnostics link. 9. Click the Download button. NOTE: The download includes instructions on how to create the bootable CD or the bootable USB flash drive. Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.
4 Illustrated parts catalog This chapter provides spare part information.
Item Description Spare part number 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache, 95W) 638632-001 Intel Core i5 2400 (3.1-GHz, 6-MB L3 cache, 95W) 638630-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache, 65W) 638412-001 Intel Pentium Dual-Core G850 (2.
Misc parts Item Description Spare part number (1) Heat sink (includes replacement thermal material) 645326-001 (2) Chassis fan 653024-001 (3) Speaker 636925-001 (4) Printer port, PCI card 638817-001 (5) Fan duct 636921-001 (6) Serial port (COMB) card 638946-001 Modem, LSI, v.
Item Description Spare part number Washable 619580-001 Optical, jack black 537749-001 Laser, jack black 570580-001 Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 160-GB Solid-state drive 646809-001 80-GB Solid-state drive 607817-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM drive 581599-001 Drives 2
Expansion cards Description Spare part number Expansion cards 26 (1) 2-port powered serial card 638947-001 (2) PCIe to PCIe riser – 24V 638944-001 (3) Powered USB card – 12V 638945-001 (4) PCIe to PCI riser – 24V 638943-001 HP FireWire / IEEE 1394a PCIe x1 card (not illustrated) 637591-001 Intel PRO/1000CT NIC, includes bracket (not illustrated) 635523-001 Chapter 4 Illustrated parts catalog
50°C thermal kit Description Spare part number 50°C thermal kit, includes: 649033-001 1. Heat sink, copper based 2. Partition 3. Radial fan, 70mm 4. Fan holder 5. Vented slot covers 6.
Integration Tray Description Spare part number Integration Tray 28 (1) Cable cover assembly 662397-001 (2) Front bezel - integration tray 662396-001 (3) Scanner slot cover (plastic blank for unused scanner ports) 662398-001 (4) Endcap for display arm 662399-001 (5) VFD display stand connector 662400-001 (6) Scanner mount adapter 666553-001 Chapter 4 Illustrated parts catalog
Sequential part number listing Spare part number Description 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 490689-001 Modem, LSI, v.
30 Spare part number Description 638806-001 Hood sensor 638813-001 SATA cable, 19.5 inch, 2 straight ends 638814-001 SATA cable, 25.
5 Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
PATA Device Information No PATA drives are supported on any of the rp5800 models. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
6 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparen
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys.
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 16652
● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 35 ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
7 Removal and Replacement Procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 34 for initial safety procedures. 1.
Access Panel Description Spare part number Access panel 653026-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Slide the access panel handle toward the rear of the computer (1) then lift the access panel up and off the computer (2). Figure 7-1 Removing the Computer Access Panel To install the computer cover, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 653025-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the Front Bezel (shown with optical drive installed) To install the new front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Remove one of the five silver 6-32 standard screws located on the front of the chassis behind the bezel. Figure 7-3 Retrieving the Front Bezel Security Screw 5.
6. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw To remove the front bezel security screw, reverse the installation procedures.
Optical Drive Bezel On some models there is a driveless bezel in place of the optical drive bezel that must be replaced with an optical drive bezel if you are installing an optical drive. To install an optical drive bezel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4.
Bezel Blank On some models, there is a bezel blank covering the optical drive bay that must be removed before installing a drive. To remove a bezel blank: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Push outward on the two retaining tabs that hold the bezel blank in place (1) then pull the blank inward to remove it (2).
Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B.
DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
5. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-9 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Memory on page 51 for more information. 6.
Expansion Cards Description Spare part number Expansion cards HP FireWire / IEEE 1394a PCIe x1 card 637591-001 PCIe to PCI riser – 24V 638943-001 PCIe to PCIe riser – 24V 638944-001 Powered USB card – 12V 638945-001 2-port powered serial card 638947-001 Ports eSATA port assembly, PCI card 645558-001 Serial port (COMB) card 638946-001 Printer port, PCI card 638817-001 Other boards/cards Modem, LSI, v.
Installing a Half-Height Expansion Card The computer system board has a PCI Express x1 expansion slot, a PCI Express x16 expansion slot, and a riser card expansion slot. The riser card expansion slot is populated with a riser card specifically designed for this product. You can install expansion cards into the PCI Express x1 and PCI Express x16 slots as needed. NOTE: The PCI Express slots support only low profile cards.
Installing a 12-Volt Powered USB Expansion Card The computer is equipped with a 24-volt Powered USB connector on the riser card, and may have one or two 12-volt Powered USB half-height expansion cards installed for a total of 6 optional 12-volt Powered USB ports. The 24-volt Powered USB connector and the 12-volt Powered USB connector are keyed differently as a precaution to prevent connection errors.
4. Release the half-height slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. Figure 7-13 Removing an Expansion Slot Cover b.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
6. To install a new 12-volt Powered USB expansion card, hold the card just above the PCI Express expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: You can install the Powered USB expansion card in either the PCI Express x1 slot or the PCI Express x16 slot, or both.
7. The cable included with the card has a single connector on one end and dual connectors on the other end. Connect the single end of the cable to the rear of the card (1). Connect the green connector on the other end of the cable to the green 12-volt USB connector on the system board (2). The cable will plug on one side of the green connector only. Connect the black connector to one of the two black 12-volt USB connectors on the system board (3).
Installing a Full-Height Expansion Card Full-height expansion cards can be installed into the riser card slots on the computer. There are two riser cards available from HP for this product. One has two PCI slots and the other has two PCI Express x1 slots. Both cards have a slot designated for the Powered Serial Port expansion card. CAUTION: The Powered Serial Port expansion card slot on the riser cards looks very similar to a PCI Express x1 expansion card slot.
and COM 4. If your computer is not configured with a powered serial port expansion card, you may purchase one from HP. Figure 7-19 Powered Serial Ports Table 7-5 Powered Serial Ports Item Description Supports +5V +12V 1 COM 1 Yes Yes 2 COM 2 Yes Yes 3 COM 3 (optional) Yes Yes 4 COM 4 (optional) Yes Yes NOTE: The powered serial ports are configured for power in the Computer Setup utility. Refer to Configuring Powered Serial Ports on page 68 for more information.
Figure 7-20 Removing the Powered Serial Port Caps To install a Powered Serial Port expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Rotate the power supply all the way back to access the full-height expansion card retention latch.
4. Pull back the green tab on the full-height expansion card retention latch to open the latch. Figure 7-22 Opening the Full-Height Slot Cover Retention Latch 5. Before installing the expansion card, remove the expansion slot cover in the lower slot. The Powered Serial Port expansion card must be installed in the lower slot.
6. Install the Powered Serial Port expansion card into the bottom socket on the riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2). NOTE: The Powered Serial Port expansion card must be installed in the bottom socket on the riser card. The bottom socket is designed specifically for that card.
Configuring Powered Serial Ports The serial ports on the HP Retail computer can be configured as standard (non-powered) serial ports or powered serial ports. Some Retail devices use a powered serial port. If the serial port is configured as a powered port, devices that support a powered serial interface do not require an external power source. NOTE: The computer ships with all serial ports configured in standard serial mode by default unless the powered serial port AV numbers are ordered.
3. Rotate the power supply all the way back to access the full-height expansion card retention latch. NOTE: If you are using a PS/2 mouse and/or PS/2 keyboard, make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back. Figure 7-26 Raising the Power Supply 4. Pull back the green tab on the full-height expansion card retention latch to open the latch.
5. If a one or two expansion cards are installed in any of the riser card expansion slots, remove the cards. Figure 7-28 Removing a Full-Height Expansion Card 6. If an expansion slot cover is installed in the lower slot, remove the slot cover. CAUTION: You must remove the lower expansion slot cover to avoid damaging the riser card when removing or installing the card.
7. To remove the riser card, disconnect the hood sensor cable from the system board (1), pull back the arm on the back of the riser card slot (2), then lift the riser card out of the riser card slot (3). Figure 7-30 Removing the Riser Card 8. Remove the two screws that secure the metal bracket to the top of the card and remove the bracket. You do not need to remove the hood sensor from the bracket.
9. Install the metal bracket onto the new riser card using the two screws that secure the bracket in place. Figure 7-32 Installing the Riser Card Bracket 10. To install the new riser card, press the riser card firmly down into the riser card slot on the system board (1) and plug the hood sensor cable into the hood sensor connector on the system board (2).
11. If any expansion cards were removed from the old riser card, install the cards into the appropriate slots on the new riser card. Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis (1). Press the card straight down into the expansion socket on the riser card (2). Figure 7-34 Installing an Expansion Card in the Riser Card 12. If an expansion slot cover was removed from the lower slot, replace the slot cover.
13. Close the expansion card retention latch. Figure 7-36 Closing the Expansion Card Retention Latch 14. Rotate the power supply back down to its normal position. 15. Reassemble the computer.
Drives Description Spare part number 16X SATA DVD±RW drive with LightScribe 581600-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001 160 GB Solid State Drive (SSD) 646809-001 80 GB Solid State Drive (SSD) 607817-001 A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
Table 7-7 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws Optical Drive 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive. The fifth is used for bezel security (see Front Bezel Security on page 45 for more information).
Table 7-8 System Board Drive Connections No. System Board Connector System Board Label Color Device 1 SATA0 SATA0 dark blue Primary Hard Drive 2 SATA1 SATA1 light blue Secondary Hard Drive or Optical Drive if an eSATA Adapter is present 3 eSATA SATA2 black eSATA Adapter or Optical Drive Removing a 5.25-inch Optical Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1.
Installing a 5.25-inch Optical Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. On some models, you may need to replace the driveless section of the front bezel with an optical drive bezel. On other models, you may need to remove a bezel blank from the optical drive bezel. 4.
5. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 7-42 Installing the Optical Drive 6. Rotate the drive cage to its upright position. 7. Connect the power cable and data cable to the rear of the optical drive.
Removing a 3.5-inch Secondary Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The 3.5-inch secondary hard drive is located underneath the 5.25-inch optical drive. You must remove the 5.25-inch optical drive before removing the 3.5-inch secondary hard drive. 1. Follow the procedure in Removing a 5.
Installing a 3.5-inch Secondary Hard Drive into a Drive Bay The 3.5-inch secondary hard drive bay is located underneath the 5.25-inch optical drive. To install a secondary hard drive: 1. Follow the procedure in Removing a 5.25-inch Optical Drive from a Drive Bay on page 78 to remove the 5.25-inch optical drive and access the 3.5-inch secondary hard drive bay. CAUTION: Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding. 2.
4. Connect the power cable and data cable to the back of the hard drive. Connect the other end of the data cable to the light blue SATA connector on the system board labeled SATA1. NOTE: Refer to System Board Drive Connections on page 77 for an illustration of the system board drive connectors. 5. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it.
5. Disconnect the power cable and data cable from the back of the hard drive. 6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-47 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-49 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems.
Fan Duct Description Spare part number Fan duct 636921-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel Access Panel on page 43). 3. Remove the cables routed in the arm that extends from the top of the fan duct.
4. Lift the fan duct up straight up and out of the chassis. Figure 7-51 Removing the Fan Duct To install the fan duct, reverse the removal procedures.
Front Fan Description Spare part number Front fan 653024-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the fan duct Fan Duct on page 86. 4. Disconnect the fan control cable from the system board connector labeled CHFAN. 5. Press the tabs (1) that secure the fan assembly to the front of the chassis. 6. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis.
Front USB and Power Switch Assembly Description Spare part number Front USB and power switch assembly 655579-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Remove the fan duct Fan Duct on page 86. 5. Rotate the drive cage to its upright position. 6. Raise the drive cage to its upright position. 7.
8. Remove the Torx screw that secures the assembly to the front of the chassis. Figure 7-54 Front USB and power switch screw 9. Pull the assembly out through the hole in the front of the chassis while guiding the wires through the hole under the optical drive bracket and the front of the chassis. Figure 7-55 Removing the front USB and power switch To reinstall the front USB and power switch, reverse the removal procedure.
Speaker Description Spare part number Speaker 636925-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Remove the front bezel (Front Bezel on page 44). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the system board connector labeled SPKR.
6. Remove the two screws that secure the speaker to the chassis (1) and remove the speaker by pulling it into the computer (2) (second image below is inside view). Figure 7-57 Removing the Speaker (1 of 2) Figure 7-57 Removing the Speaker (1 of 2) To install the speaker, reverse the removal procedures.
Heat sink Description Spare part number Heat sink 645326-001 All heat sink spare part kits contain replacement thermal material. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel Access Panel on page 43). 3. Remove the fan duct (Fan Duct on page 86). 4. Loosen the four captive screws that secure the heat sink to the system board.
Processor Description Spare part number Intel Core i7, 2600, 3.4 GHz, 8-MB L3 cache, 95W 638632-001 Intel Core i5, 2400, 3.1 GHz, 6-MB L3 cache, 95W 638630-001 Intel Core i3, 2120, 3.3 GHz, 3-MB L3 cache, 65W 638412-001 Intel Pentium Dual-Core, G850, 2.9-GHz, 3-MB L3 cache, 65W 655973-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel Access Panel on page 43). 3. Remove the fan duct (Fan Duct on page 86). 4.
To install a new processor: 1. Place the processor in its socket and close the retainer. 2. Secure the locking lever. If reusing the existing heatsink, go to step 3. If using a new heatsink, go to step 6. 3. If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the spares kit. CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with an alcohol pad supplied in the spares kit.
6. 7. Disconnect the power cables from the following system board connectors: ● PWRCMD ● PWRCPU ● PWR Pull the power supply forward (1) until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis (2). Figure 7-60 Removing the Power Supply To install the power supply, reverse the removal procedure.
● Heat sink (Heat sink on page 93) ● Processor (Processor on page 94) 4. Remove the riser card cage Replacing the Riser Card on page 68. 5. Remove the fan duct (Fan Duct on page 86). 6. Remove the chassis fan (Front Fan on page 88). 7. Rotate the drive cage to its full upright position. 8. Rotate the power supply to its upright position. 9. Disconnect all data, power, and any other cables from the system board. 10.
Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Figure 7-62 Removing the Battery 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide.
50°C configuration components Description Spare part number 50°C thermal kit, includes: 649033-001 ● Heat sink, copper based ● Partition ● Radial fan, 70mm ● Fan holder ● Vented slot covers ● Front bezel trim, no optical drive The following sections provide procedures for removing the components specific to the optional 50°C thermal configuration of the rp5800. The 50°C configuration allows the computer to achieve 50°C ambient thermals.
The following image illustrations a typical 50°C configuration. Figure 7-63 50°C configuration 50°C radial fan The 50°C configuration requires a radial fan assembly is installed in the optical drive bay. To replace the radial fan assembly: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 42). 2. Remove the access panel (Access Panel on page 43). 3. Raise the drive cage to its upright position. 4. Disconnect the fan cable from the system board connector labeled CHFAN2 (1).
6. Remove the fan cable from the clip on the bottom of the optical drive cage (3). Figure 7-64 Removing the 50°C radial fan cable 7. Lower the drive cage to its normal position. 8. Press in on the two tabs that secure the fan to the optical drive cage (1) to release the fan, and then lift the fan from the cage (2) while threading the fan cable through the hole in the bottom of the optical drive cage.
To install the radial fan assembly, reverse the removal procedures. The fan and holder come separated. You must insert the fan into the folder prior to installation.
50°C heat partition Using the computer in 50°C mode requires installation of a partition that creates two thermal chambers that keeps preheated processor heat from entering the hard drive and power supply chamber. The partition also keeps cool air in the hard drive/power supply chamber by preventing it from mixing into the processor chamber. Install this partition in the middle of the computer from front to the rear. Figure 7-67 50°C heat partition To replace the partition: 1.
5. After disengaging the partition from the rear of the chassis, lift the partition to disengage it from the front of the chassis (3), and then remove the partition from the computer (4). Figure 7-68 Removing the 50°C heat partition To install the 50°C heat partition, reverse the removal procedures. When replacing the partition, note the following items. A tab near the front on the side of the partition slides into a clip on the side of the drive cage.
Figure 7-70 Installing the partition – heat sink cap The clips on the partition snap into place on the front and rear of the chassis.
Figure 7-72 Installing the partition – front Make sure to route the wires properly. The optical drive cage fan cable routes through the clips built into the top of the partition and the arm on the main fan duct. The power supply cable (to the 4-pin connector) also routes through the arm on the main fan duct. Use the following image to determine correct cable routing.
50°C rear expansion slot cover vents Using the computer in 50°C mode requires that you install two half-height and two full-height expansion slot cover vents on the rear of the unit. To install these vent covers, follow the procedures in Expansion Cards on page 55 regarding removing and installing slot covers. The following image illustrates the rear of the computer with vent covers installed.
Using the computer in 50°C configuration requires use of maximum of 65W processors.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Parallel Interface Connector and Icon Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper End 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Initialize Printer 8 Data Bit 6 17 Select IN 9 Data Bit 7 18–25 Signal G
Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 Carrier Detect (5V/9V/12V if powered) 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator (5V/9V/12V if powered) Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground USB Connecto
Line-in Audio Connector and Icon (1/8” miniphone) 1 2 3 Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) 1 2 3 Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Ve
6-Pin Power (for CPU) Connector and Icon 6 4 Pin Signal 1 GND 2 GND 3 GND 4 12V CPU 5 12V CPU 6 +12V SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A+ S3 A- S4 Ground S5 B- S6 B+ S7 Ground P1 Ground P2 V 3.3 P3 V 3.
PCI Express, Pin A x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 11 PERST# 16 PERp0 21 PERp1 2 +12V 7 JTAG4 12 GND 17 PERn0 22 PERn1 3 +12V 8 JTAG5 13 REFCLK+ 18 GND 23 GND 4 GND 9 +3.3V 14 REFCLK- 19 RSVD 24 GND 5 JTAG2 10 +3.
PCI Express, Pin B x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 +12V 6 SMDAT 11 WAKE# 16 GND 21 GND 2 +12V 7 GND 12 RSVD 17 22 GND 23 PETp2 24 PETn2 25 GND GND 3 RSVD 8 +3.3 V 13 GND 18 PETp1 4 GND 9 JTAG1 14 PETp0 19 PETn1 5 SMCLK 10 3.
DVI Connector Connector and Icon Pin Signal Pin Signal 1 T.M.D.S. Data2– 13 T.M.D.S. Data3+ 2 T.M.D.S. Data2+ 14 +5V Power 3 T.M.D.S. Data2/4 Shield 15 Ground (for +5V) 4 T.M.D.S. Data4– 16 Hot Pug Detect 5 T.M.D.S. Data4+ 17 T.M.D.S. Data0– 6 DDC Clock 18 T.M.D.S. Data0+ 7 DDC Data 19 T.M.D.S. Data0/5 Shield 8 No Connect 20 T.M.D.S. Data5– 9 T.M.D.S. Data1– 21 T.M.D.S. Data5+ 10 T.M.D.S. Data1+ 22 T.M.D.S. Data Shield 11 T.M.D.S. Data1/3 Shield 23 T.M.D.S.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis Fan not Detected Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1202-MIDI Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address conflicts with another device. Enter Computer Setup and reset the IRQ in Advanced > Onboard Devices.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Third-party graphics card may be causing a problem.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Power LED flashes 12 times, once every second, followed by a two second pause. Beeps stop after third iteration and the computer reboots. 12 Health timer expired. None. System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, the power button is working correctly.
D Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To reset the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 5. Replace the access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
E Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 136 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option.
Solving Retail System-specific Problems The issues listed in this section are specific to features available in this Retail System. Table E-1 Solving Retail System-specific problems Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. 1. Run the Computer Setup utility. 2. Under Onboard Devices, make sure the correct setting is selected for each individual serial port (A, B, if available, C, and D).
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-3 Solving Power Problems Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: The computer does not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 160 for instructions. Table E-4 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged.
Table E-4 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Not enough space is left on the diskette. 1. Use another diskette. 2. Delete unneeded files from diskette. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.
“Invalid system disk” message is displayed. Cause Solution A diskette that does not contain the system files needed to start the computer has been inserted in the drive. When drive activity stops, remove the diskette and press the Spacebar. The computer should start up. Diskette error has occurred. Restart the computer by pressing the power button. Cannot Boot to Diskette. Cause Solution Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup.
Solving Hard Drive Problems Table E-5 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows 7, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Error-checking click Check Now. 2.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position. Insert the key and turn the lock clockwise 90 degrees.
Solving Media Card Reader Problems Table E-6 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table E-7 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Power off the system. 2. Reseat DIMMs. Power on the system. 3. Replace DIMMs one at a time to isolate the faulty module. 4. Replace third-party memory with HP memory. 5. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of standby mode, and when changing resolutions.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-8 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table E-8 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device.
Table E-9 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer is offline. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Select online.
Table E-11 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Power off the system. 2. Reseat DIMMs. Power on the system. 3.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-13 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled. 1.
Table E-13 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board.
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Power off the system. 2. Reseat DIMMs. Power on the system. 3. Replace DIMMs one at a time to isolate the faulty module. 4. Replace third-party memory with HP memory. 5. Replace the system board.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table E-16 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table E-17 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table E-18 Solving Front Panel Component Problems A USB device is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Table E-19 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector.
Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 1. Select Start > Control Panel. 2. Click on Hardware and Sound. 3. Click on Device Manager. 4. Double-click Modems. 5. Double-click Agere Systems PCI-SV92PP Soft Modem. 6. On the General tab, click Diagnostics. 7. Click Query Modem. A “Success” response indicates the modem is connected and working properly.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
Index Symbols/Numerics 2-port powered serial card, spare part number 26, 30, 55 50°C fan removal and replacement 101 50°C front bezel removal and replacement 108 50°C heat partition removal and replacement 104 50°C heat sink removal and replacement 108 50°C radial fan removal and replacement 101 50°C rear expansion slot cover vents removal and replacement 108 50°C thermal kit spare part number 100 50°C thermal kit, spare part number 27, 30 6-pin power pin assignments 114 A access panel spare part number 30
expansion card installing full-height 63 installing half-height 56 riser card slot locations 63 system board slot locations 56 F fan spare part number 24 fan duct spare part number 24, 29, 86 fan duct, emoval and replacement 86 fan, power supply 39 fan, SFF spare part number 30 FireWire card, spare part number 26, 29, 55 flash drive problems 169 flashing LEDs 127 front bezel blank removal 48 optical drive 47 security 45 spare part number 22, 30, 44 front bezel - integration tray, spare part number 28 front
power cord set requirements country specific 119 power problems 142 power supply fan 39 removal and replacement 95 spare part number 22, 30 power-on password 131 powered serial cable spare part number 23, 30 Powered USB Card – 12V, spare part number 26, 30, 55 printer port (expansion), spare part number 24, 30, 55 printer problems 157 problems audio 155 CD-ROM or DVD 167 diskette 143 flash drive 169 front panel 170 general 139 hard drive 146 hardware installation 160 Internet access 170 keyboard 158 Media C
V ventilation, proper 37 VFD display stand connector Vision Diagnostics 16 W Wake-on-LAN feature 162 178 Index 28
