HP rp5800 Retail System - Maintenance & Service Guide

Appendix D Password Security and Resetting CMOS ............................................................................... 131
Resetting the Password Jumper ...................................................................................................... 132
Clearing and Resetting the CMOS ................................................................................................... 133
Appendix E Troubleshooting Without Diagnostics .................................................................................... 135
Safety and Comfort .......................................................................................................................... 135
Before You Call for Technical Support ............................................................................................. 135
Helpful Hints ..................................................................................................................................... 136
Solving Retail System-specific Problems ......................................................................................... 138
Solving General Problems ................................................................................................................ 139
Solving Power Problems .................................................................................................................. 142
Solving Diskette Problems ............................................................................................................... 143
Solving Hard Drive Problems ........................................................................................................... 146
Solving Media Card Reader Problems ............................................................................................. 149
Solving Display Problems ................................................................................................................. 151
Solving Audio Problems ................................................................................................................... 155
Solving Printer Problems .................................................................................................................. 157
Solving Keyboard and Mouse Problems .......................................................................................... 158
Solving Hardware Installation Problems ........................................................................................... 160
Solving Network Problems ............................................................................................................... 162
Solving Memory Problems ............................................................................................................... 165
Solving Processor Problems ............................................................................................................ 166
Solving CD-ROM and DVD Problems .............................................................................................. 167
Solving USB Flash Drive Problems .................................................................................................. 169
Solving Front Panel Component Problems ...................................................................................... 170
Solving Internet Access Problems .................................................................................................... 170
Solving Software Problems .............................................................................................................. 173
Contacting Customer Support .......................................................................................................... 174
Index ................................................................................................................................................................. 175
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