HP SureStore AutoBackup Administrator's Guide - Not Orderable

The CD tray doesn't open when the

button is pressed.

Is the drive in operation? If a CD is being written there may be a delay before the

tray comes out. If there is no activity, check for signs that it is powered on. If it is,

there may be problem and you should contact HP

Using Disaster Recovery CD-ROMs

The computer doesn't boot from the CD

drive.

Make sure that the CD in the drive is the first of the set, as this is the bootable one.

Also check if CD-rewritable media has been used, as it can only be read on CD-RW

compatible drives. Next, has the system checked for media in the CD drive? The

"activity" LED on the drive usually blinks if the drive is checking. If not, then the

system BIOS is not configured to check the CD drive when booting. This can be

altered when the computer begins to boot. As soon as the computer is powered on,

the BIOS settings can be changed. To halt the boot and alter the settings a key press

is required:

For Omnibooks, Brio, Vectra and Kayak press ESC twice during bootup to bring

up the boot menu. If this does not work, use F2 to bring up the BIOS settings menu.

Change the settings so that the computer checks the CD-ROM as a bootable drive

and the boot order is set . Before exiting and saving these new settings, insert the first

disk in the disaster recovery set (if appropriate). Once exited, the computer should

boot from the CD-ROM.

For Toshiba computers, insert the first CD-ROM in the disaster recovery set into the

CD-ROM drive, and then press "C" during bootup to force the computer to boot from

the CD-ROM. Note that booting from the Disaster Recovery CD-ROM is the

preferred solution for Toshiba computers, since it can take up to half an hour to boot

from the Disaster Recovery floppy disk.

Note that the bootable CD-ROMs only have drivers for EIDE CD-ROM drives. SCSI

CD-ROM drives can only be used by using a disaster recovery floppy disk with the

appropriate drivers loaded onto it. Details of how to do this can be found in the

disaster recovery by floppy disk part of the manual.

The installation process begins but

crashes.

Troubleshooting,Disaster Recovery CDs

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