HP Z228 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2015 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml.
iv About this guide
Table of contents 1 Hardware overview ....................................................................................................................................... 1 Workstation components ...................................................................................................................................... 1 Front panel .......................................................................................................................................... 1 Rear panel ............
ROM Flash .......................................................................................................................................... 26 Remote ROM Flash .......................................................................................................... 26 HPQFlash ......................................................................................................................... 26 FailSafe Boot Block ...............................................................................
Choosing an expansion card slot .................................................................................... 43 Slot identification and description ................................................................................. 44 Installation sequence recommendations ...................................................................... 45 Hard drives and optical disc drives ...................................................................................................
Solving hard drive problems ............................................................................................................. 58 Solving display problems .................................................................................................................. 59 Solving audio problems .................................................................................................................... 61 Solving printer problems ............................................................
Configuring RAID with the Intel utility .............................................................................................. 85 Software RAID solution ....................................................................................................................................... 85 Software RAID considerations .......................................................................................................... 85 Performance considerations ..............................................
x
1 Hardware overview Workstation components This section describes the workstation components. Front panel 1 Optical drive 6 Hard drive activity light 2 Optical drive activity light 7 USB 2.0 port (2) 3 Optical drive eject button 8 USB 3.0 ports (2) 4 Optical drive emergency eject hole 9 Microphone-Headphone connector* 5 Power button 10 Headphone connector * Software selectable mode, default mode is microphone.
Rear panel 1 PS/2 keyboard connector 8 Serial port connector 2 PS/2 mouse connector 9 USB 3.0 ports (2) 3 USB 2.0 ports (2) 10 USB 2.0 ports (2) 4 RJ-45 Ethernet connector 11 Audio line-out connector 5 Padlock loop 12 Audio line-in connector 6 Dual-Mode DisplayPort (3) 13 Power cord connector 7 Cable lock slot NOTE: NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary.
System board components The following illustration and table identify the system board components for the tower workstation. I/O 4 1 Dual-Mode DisplayPort 2 SATA 22 Battery DisplayPort 23 Processor 3 Front audio 24 Front power button/LED 4 Front speaker 25 Main power 5 Front USB 2.0 16 PCIe3 x16 26 Power COMM 6 Front USB 3.0 17 PCIe2 x4 (1) 27 SATA power 7 Internal USB 2.0 18 PCIe2 x1 8 Keyboard / mouse 19 PCIe2 x16 (4) 9 Network / rear USB 2.
System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.
Workstation specifications Intel Series C226 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E3 v3 Family or third-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI2 interface connecting the processor to the I/O controller ● 280 W, 90% efficient, 80 PLU
Product specifications Workstation weights and dimensions Weight Chassis dimensions Standard configuration 7.0 kg (15.4 lb) Minimum configuration 6.8 kg (15.0 lb) Maximum configuration 7.4 kg (16.3 lb) Height 35.5 cm (14.0 in) Width 17.0 cm (6.7 in) Depth 35.8 cm (14.0 in) Environmental specifications Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Humidity Altitude Derate by 1°C (1.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Be sure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) is only good up to 1524 m (5000 ft) elevation.
2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 9 BIOS ROM on page 10 Computer Setup (f10) Utility on page 10 Desktop management on page 23 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability. When enabled, the computer shuts down to the lowest possible power state.
Hyper-Threading Technology (HTT) This computer supports HTT, an Intel-proprietary technology that improves processor performance through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-enabled processor as two virtual processors, and shares the workload between them when possible. This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (f10) Utility to enable HTT.
● Enable the power-on password prompt during system restarts (warm boots) as well as during poweron. ● Establish a setup password that controls access to Computer Setup (f10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial or USB ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. ● Enable or disable removable media boot ability.
Using Computer Setup (f10) Utility To start Computer Setup (f10) Utility, complete the following steps: 1. Turn on or restart the computer. 2. Repeatedly press f10 when the monitor light turns green. NOTE: If you do not press f10 at the appropriate time, you must restart the computer and again repeatedly press f10 when the monitor light turns green. 3. A choice of five headings appears in the Computer Setup (f10) Utility menu: File, Storage, Security, Power, and Advanced. 4.
Computer Setup (f10) Utility—File NOTE: Support for specific Computer Setup (f10) Utility options might vary depending on the hardware configuration.
Computer Setup (f10) Utility—Storage NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options might be presented: ● Hard Drive: Size, model, firmware version, serial number, connector color.
AHCI—Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller. NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID.
Computer Setup (f10) Utility—Security NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, you must enter it to change Computer Setup (f10) Utility options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to Enable/Disable Option ROM Download for each slot. Selective disabling of Option ROM downloads can help manage limited Option ROM space. Limit PCIe Frequency to Gen1, Gen2, Gen3. Runs slot at Gen1, Gen2, or Gen3 frequency. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
computer and then turn it back on. Default is disabled. To enable this feature you must enable the following features: ● ◦ Embedded Security Device Support ◦ Virtualization Technology ◦ Virtualization Technology Directed I/O Embedded Security Device—(Enable/Disable). Permits activation and deactivation of the Embedded Security Device. NOTE: ● To configure the Embedded Security Device, a setup password must be set.
● ◦ Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: ● POST messages—(Enable/Disable). This feature causes the system to display POST error messages, which are error messages displayed on the monitor during the Power-On Self-Test if the BIOS encounters some kind of problem while starting the computer.
● S5 Wake on LAN—(Enable or Disable) ● Num Lock State at Power-On—(On or Off). Default is off. ● IGD Memory—(32, 64, 128, 256, 512, 1024) Controls how much system RAM is reserved for use by the internal graphics device. The value you choose is allocated permanently to graphics and is unavailable to the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system.
● ● 22 Chapter 2 System management ◦ Chip Type ◦ PCI Device ID ◦ PCI Bus:Device:Function ◦ Link Status—(Enable/Disable) ◦ Factory MAC Address NIC Configuration ◦ Link Speed ◦ Wake on LAN—(Enable/Disable) Blink LEDs—(Range 0–15 seconds)
Desktop management This section summarizes capabilities, features, and key components of computer management.
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
5. Turn on the computer you are configuring. 6. Press and hold the f10 key until you enter Computer Setup (f10) Utility. If necessary, press enter to bypass the title screen. 7. Select File > Replicated Setup > Restore from Removable Storage Device, and then follow the instructions on the screen. 8. Restart the computer when the configuration is complete.
● How HP CMS works ● Which solutions are compatible with the operating system ● How to download a fully functional, 30-day evaluation version of Altiris solutions HP SoftPaq Download Manager HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need.
When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and the computer beeps eight times; then the computer pauses for two seconds. On some models, a Boot Block recovery mode message appears. In preparation for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image CD or USB key. Recovering the computer by using FailSafe Boot Block recovery mode To recover the computer after it enters Boot Block recovery mode: 1.
You can manage security settings as follows: ● Locally with Computer Setup (f10) Utility ● Remotely with HP CMS or HP System Software Manager (SSM), which enable the secure, consistent deployment and control of security settings from a simple command line utility The following Computer Setup (f10) Utility features let you manage computer security.
employee sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive is unusable and requires replacement. Likewise, by not setting a master password, system administrators might find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support. For users with less stringent security requirements, HP does not recommend enabling DriveLock.
7. Enter the password again in the Enter New Password Again field. If you forget this password, the drive is rendered permanently disabled. 8. Select File > Save Changes and Exit, and then press enter to accept the changes. After you press enter, the computer performs a cold start before invoking the DriveLock function. When the computer starts, you are prompted to enter the DriveLock password for each DriveLockcapable drive for which you have set a password.
Setup (f10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot. When Network Server Mode is disabled, you must enter the password when the computer is turned on, when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, you must enter the password. The password must also be entered each time the computer is restarted.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must restart the computer before you can continue. Changing a power-on or setup password To change a power-on or setup password: 1. Restart the computer. 2. To change the power-on password, go to step 4. 3. To change the setup password, as soon as the computer is turned on, press and hold f10 until you enter Computer Setup (f10) Utility. Press enter to bypass the title screen, if necessary.
National keyboard delimiter characters Each keyboard meets country-specific requirements. The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the computer. * Language Delimiter Language Delimiter Language Delimiter Arabic / Greek - Russian / Belgian = Hebrew .
Setting the protection level To set the Smart Cover Sensor protection level: 1. Turn on or restart the computer. 2. During startup, press and hold the f10 key until you enter Computer Setup (f10) Utility. Press enter to bypass the title screen, if necessary. NOTE: If you do not press the f10 key at the appropriate time, you must restart the computer, and then press and hold the f10 key again to access Computer Setup (f10) Utility. If you are using a PS/2 keyboard, you might see a keyboard error message.
Changing the power button configuration (Windows only) Windows 7 1. Select Start, and then select Control Panel > System and Security > Power Options. 2. On the left side of the screen, select Change What the Power Buttons Do. 3. Select the desired options. If you choose Sleep or Hibernate, you can press the power button to initiate standby, and then press it again to exit standby and return to your work. To completely turn off the workstation, select Start > Shut Down.
3 Component replacement information and guidelines This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
Warnings and cautions WARNING! These symbols on any surface or area of the equipment indicate the following: Presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before you touch it. Presence of an electric shock hazard. To reduce the risk of injury from electric shock, do not open any enclosed area marked with this symbol.
Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product.
● Recommended ESD prevention materials and equipment Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas. ● Keep work area free of conductive materials, such as plastic assembly aids and Styrofoam. ● Use field service tools (such as cutters, screwdrivers, and vacuums) that are nonconductive.
Component replacement guidelines This section provides information and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
● Keep cables clear of movable or rotating parts (such as the power supply and drive cage) to prevent them from being cut or crimped when the component is lowered into its normal position. ● In all cases, avoid bending or twisting the cables. Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable.
CPU (processor) and CPU heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loosen all screws a little at a time to make sure the CPU remains level. Do not fully loosen one screw, and then move on to the next. — After you remove the CPU heatsink from the chassis, use alcohol and a soft cloth to clean the thermal compound residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Expansion slots This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
Slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 1 PCIe2x16(4) x16 x4 2 PCIe2x1 x1 x1 3 PCIe2x4(1) x4 x1 4 PCIe3x16 x16 x16 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
Installation sequence recommendations Load order Card description Slot 1 Slot 2 1 PCIe graphic card 2 Second PCIe graphic card Only 3 PCIe audio card 1st 2nd 4 PCIe NIC card 1st 2nd 5 PCIe 1394 card 1st 2nd 6 Second serial port kit 1st 2nd 7 Parallel port kit 1st 2nd 8 eSATA bulkhead kit 1st 2nd NOTE: Slot 3 Slot 4 Only 3rd Slot sequenced from the board edge to the rear I/O aperture.
◦ The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ◦ Connect a secondary hard drive to SATA. ◦ Connect SATA optical drives to the black SATA2 connector. ◦ Connect an optional eSATA adapter cable to the black ESATA connector on the system board. ◦ Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA.
DIMM installation guidelines ● Install only HP-approved DDR3 DIMMs CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by HP. ● Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find DIMMs that are compatible with the workstation. ● Do not intermix DIMMs of different technologies.
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) 280 W Power supply 90% efficient Operating voltage range 90–264 VAC Rated voltage range 100–240 VAC Rated line frequency 50–60 Hz Operating line frequency range 47–63 Hz Rated input current Heat dissipation, typical (configuration and softw
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.
System cabling System cabling See System board components on page 4 to determine the location of system board connectors.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues. Topics Calling support on page 51 Locating ID labels on page 52 Locating warranty information on page 52 Diagnosis guidelines on page 52 Troubleshooting checklist on page 53 Using HP PC Hardware Diagnostics (UEFI) on page 64 Diagnostic codes and errors on page 64 Calling support At times you might encounter an issue that requires support.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for systems with Windows 7 preinstalled. ● The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on your system, go to http://www.hp.com/go/quickspecs. ● Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are equipped with LED lights to indicate their functionality. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim.
● All external media (such as optical disks or USB drive keys) are removed before startup. ● The latest version of BIOS, drivers, and software are installed. HP troubleshooting resources and tools This section provides information to guide you in troubleshooting your system. Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services.
Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30- to 60-day window of the effective date of the change in the manufacturing process. PCNs give customers advance notice of changes to their product, such as an updated BIOS version that they might need to decide whether to download prior to the change taking place. To view a list of PCNs, go to the Advisories, Bulletins & Notices page for your product.
● If you recently added new hardware, remove the hardware to see whether the workstation functions properly. ● If you recently installed new software, uninstall the software to see whether the workstation functions properly. ● If the internal display panel on an all-in-one workstation is blank, open the workstation and be sure that both ends of the cable between the system board and the internal display panel are connected. If you are using a graphics card, verify that the card is properly installed.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the computer.
Problem Cause Possible Solution 2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. 3. If no faulty device is found, replace the system board. OR 1. Press and hold the power button for less than four seconds. If the hard drive LED does not illuminate: a. Verify that the computer is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2.
Problem Cause Solution The system might not have automatically recognized a newly installed device. 1. Run Computer Setup (f10) Utility. 2. If the system does not recognize the new device, verify that the device is listed in Computer Setup (f10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. Non-system disk or NTLDR missing message Drive responds slowly immediately after power-up.
Problem The display works properly during the POST but goes blank when the operating system starts. Power LED flashes red 6 times (once every second), followed by a twosecond pause, and then the computer beeps 6 times. Cause Solution Workstation monitor settings are not compatible with the monitor. 1. When you see Press f8 in the bottom-right corner of the screen, restart the computer and press f8 during startup. 2. Using the keyboard arrow keys, select Enable VGA Mode, and then press enter. 3.
Problem Cause Solution Clicking noise coming from inside a CRT monitor. Electronic relays have been activated inside the monitor. None. It is normal for some monitors to make a clicking noise when turned on and off, when going in and out of Standby mode, and when changing resolutions. High pitched noise coming from inside a flat-panel monitor. Brightness and contrast settings are too high. Lower brightness and contrast settings.
Problem Cause Solution stereo-to-mono adapter to engage the auto sense feature, or use multimedia device properties to switch the audio signal from analog to digital. 2. If the headphones have a mono jack, use the multimedia device properties to switch the system to analog out. NOTE: If you set digital as the Output Mode, the internal speaker and external analog speakers no longer output audio until you switch back to an auto sense or analog mode.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Problem Cause Solution PSU shuts down intermittently. Power supply fault. Replace the PSU. Workstation powers off and the Power LED flashes red 2 times (once every second), followed by a twosecond pause. Processor thermal protection is activated. 1. Make sure that the workstation air vents are not blocked. A fan might be blocked or not turning. 2.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press F2.
Activity Possible cause Blue Power LED* on. No beeps. Computer on. Blue Power LED* blinks every two seconds.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only. Blue Power LED* is off.* No beeps. Computer in Hibernate mode (S4-Suspend to disk) or system is off (S5). Blue Power LED* blinks three times*, once per second.* No beeps. Computer in Sleep mode (S3-Suspend to RAM). Select models only.
Activity Possible cause followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Red Power LED blinks seven times, once every second, followed by a two-second pause. Seven beeps. Pre-video graphics error. System board failure (ROM detected failure prior to video). Recommended action 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate faulty module. 3. Replace third-party memory with HP memory. 4.
Activity Possible cause Recommended action Press and hold the power button for less than four seconds. If the hard drive LED does not turn on green then: * 1. Check that unit is plugged into a working AC outlet. 2. Open the access panel and check that the power button harness is properly connected to the system board. 3. Check that all power supply cables are properly connected to the system board. 4. Check the power supply functionality. a. Disconnect the AC power. b.
LED color definitions The following table describes what each LED light on the computer front panel signifies. LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 68.) None No light System is in Hibernate, or is off. POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is turned on.
Screen message Probable cause Recommended action 163—Time and Date Not Set ● Invalid time or date in configuration memory. 1. ● RTC battery might need replacement. Set the date and time from the Control Panel or in Computer Setup (f10) Utility (depending on the operating system). 2. If the problem persists, replace the RTC battery. ● CMOS jumper might not be properly installed. 164—Memory Size Error Memory configuration is incorrect.
Screen message 512—Rear chassis fan not detected 513—Front Chassis fan not detected Fan missing, disconnected, or defective. Front fan missing, disconnected, or defective. Recommended action 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan.
Screen message Probable cause Recommended action 525—Front chassis fan(2) not detected Front chassis fan(2) missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 526—CPU Liquid Cooling pump not detected Liquid cooling pump on CPU1 is not detected. 1. Reseat the pump cable. 2. Replace the pump. 527—CPU Liquid Cooling pump (2) not detected Liquid cooling pump on CPU2 is not detected. 1. Reseat the pump cable. 2. Replace the pump.
Screen message 941—PCIe Device(s) installed in slots 3 or 4 with a single CPU 72 Probable cause Invalid system configuration. Recommended action 2. Reseat or replace the missing mechanism cable. 1. Move the PCIe device from PCIe slots 3 and/or 4 to other PCIe slots. 2. Add a second processor using appropriate HP accessory kit. 942—Memory Train Error A DIMM or DIMMs did not train correctly. 1801—Microcode Update Error Unknown or unsupported processor stepping. The microcode update failed.
5 Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded.
Upgrading device drivers If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm you have the latest device drivers loaded. If you purchased your device through HP, visit the HP website to download the latest drivers for your device. These drivers have been tested to ensure the best compatibility between your device and your HP workstation.
6 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 75 ● Resetting the password jumper on page 76 ● Clearing and resetting the CMOS on page 77 Preparing to configure passwords Computer Setup (f10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power-on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching them. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration.
Using Computer Setup (f10) Utility to reset CMOS 1. Access the Computer Setup (f10) Utility menu. 2. When the Computer Setup Utility message appears in the lower-right corner of the screen, press f10, and then press enter to bypass the title screen, if necessary. If you do not press f10 while the message is displayed, you must restart the computer and try again. 3. From the Computer Setup (f10) Utility menu, select File > Default Setup.
A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP offers an Ubuntu preload on some new Z Series Workstations. ● HP certifies and supports Ubuntu on HP workstations. ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED 11 preload on some older Z Series Workstations.
might present two audio hardware choices. If you do not hear sound through the speakers, one possible reason is that the graphics card (default) is selected for audio output instead of the DisplayPort. Check the audio settings (for example, Sound in gnome-control-center). In some systems, embedded Intel HD graphics may also present a similar HDMI audio device that can be used through the DisplayPort interface. No proprietary driver is needed for this device, just a sufficiently recent kernel.
To customize display characteristics and resolutions when the computer is using an NVIDIA driver, execute the following command: /usr/bin/nvidia-settings To create and manipulate the /etc/X11/xorg.conf file, execute: /usr/bin/nvidia-xconfig AMD Graphics Workstations Some workstation configurations include AMD graphics hardware. HP recommends use of AMD graphics drivers for best results on Linux systems.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 83 Supported RAID configurations on page 83 Configuring Intel SATA RAID on page 84 Software RAID solution on page 85 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures. Hard drives Storage controllers SATA Onboard 8.5 mm (3.5 in) 6.3 mm (2.
Configuring Intel SATA RAID This section describes how to use Intel® Rapid Storage Technology (RST) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver is included on recent releases of most upstream and enterprise distributions, and may be available for addition to some previous releases.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. 1. Press ctrl+i, when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open. 2. Select Create RAID Volume,and then press enter. 3. Type the a name for the RAID volume in the Name field, and then press tab. 4. Select a level in the RAID Level field, and then press tab.
of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. This replacement requires only a minimum amount of work. Performance considerations Disk I/O bandwidth is typically limited by the system bus speeds, the disk controller, and the disks themselves.
C System board designators System board designators Designator Silk screen Component E15 E15 Crisis recovery header/jumper E49 PSWD Clear password header/jumper J9 J9 RJ/USB LAN/DUAL USB J10 J10 QUAD USB Dual USB3.0/Dual USB2.
Designator Silk screen Component P126 PAR Parallel port header P152 MEDIA2 USB 3.
Index B BIOS determining version upgrading 73 BIOS ROM 10 73 C Cable management 40 Chat Support 54 CMOS 75 clearing and resetting 77 components 1 front panel 1 rear panel 2 Configuring RAID devices 82 maximum hard drives allowed 83 SATA RAID 84 customer advisories 54 bulletins 54 notices 54 self repair 56 D Desktop management 23 Altiris Client Management Solutions 25 FailSafe Boot Block ROM 26 Fault notification and recovery 34 HP Client Manager Software 25 HP SoftPaq Download Manager 26 HPQFlash 26 Initi
U updates workstation 73 workstation after first boot upgrade BIOS 73 device drivers 74 73 W Workstation setup Ensuring proper ventilation 8 90 Index
