HP Z230 Workstation Maintenance and Service Guide
Copyright Information Warranty Trademark Credits © Copyright 2013—2015 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides service and maintenance information, technical details, and configuration guidance for your workstations. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to http://www.hp.com/go/sml.
iv About this guide
Table of contents 1 Hardware overview ....................................................................................................................................... 1 Small form factor workstation components ........................................................................................................ 2 Front panel components ..................................................................................................................... 3 Rear panel components .......................
Installing a remote system ............................................................................................................... 37 Copying a setup configuration to another computer ....................................................................... 38 Updating and managing software .................................................................................................... 39 HP Client Management Solutions ...............................................................................
Product recycling ................................................................................................................................................. 57 Component replacement guidelines ................................................................................................................... 57 Battery ............................................................................................................................................... 57 Cable management .....................
HP troubleshooting resources and tools ............................................................................................................ 78 Online support ................................................................................................................................... 78 Troubleshooting a problem ............................................................................................ 79 Customer Advisories, Bulletins, Notices, and Product Change Notifications ...............
Appendix B Configuring RAID devices ............................................................................................................. 108 RAID hard drive maximum and associated storage controller options ........................................................... 109 Supported RAID configurations ......................................................................................................................... 109 Configuring Intel SATA RAID ................................................
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1 Hardware overview This chapter presents an overview of workstation hardware components.
Small form factor workstation components For complete and current information on supported accessories and components for the small form factor (SFF) workstation, go to http://partsurfer.hp.com.
Front panel components 1 Optical drive 5 Microphone or headphone connector (software selectable, default mode is microphone) 2 Power button 6 Headphone connector 3 Hard drive or optical drive activity light 7 Optional memory card reader or optional second hard drive 4 USB 3.0 ports (2) 8 USB 2.
Rear panel components NOTE: The labels for the rear panel connectors use industry-standard icons and colors. 1 PS/2 mouse connector 8 Power cord connector 2 RJ-45 Ethernet connector 9 PS/2 keyboard connector 3 Dual-Mode DisplayPort (DP++) (3) 10 USB 2.0 ports (2) 4 Cable lock slot 11 Serial port (monitor) 5 USB 2.0 ports (2) 12 USB 3.0 ports (2) 6 Padlock loop lock 13 7 Audio line-in connector NOTE: The labels for the rear panel connectors use industrystandard icons and colors.
Chassis components For complete and current information on supported accessories and components for the computer, go to http://partsurfer.hp.com. The following image shows the components of a typical SFF computer layout. Drive configurations can vary.
System board components The following illustration and table identify the system board components for the SFF workstation. I/O 6 1 Dual-Mode DisplayPort 2 SATA 22 Battery DisplayPort 23 Processor 3 Front audio 24 Front power button/LED 4 Front speaker 25 Main power 5 Front USB 2.0 17 PCIe3 x16 26 Power COMM 6 Front USB 3.0 18 PCIe2 x4 (1) 27 SATA power 7 Internal USB 2.0 19 PCIe2 x1 8 Internal USB 3.0 20 PCIe2 x16 (4) 9 Keyboard / mouse 10 Network / rear USB 2.
11 Parallel (option) 12 Rear audio 13 Cooling 30 Clear CMOS button 31 Crisis recovery jumper Rear USB 2.0/3.
System board architecture The following figure shows the typical system board block diagram. NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.
Workstation specifications SFF Intel Series C226 chipset: Processor technology Power supply Memory technology ● Support for the Intel® Xeon® Processor E3 v3 Family, third-generation Intel Core™ processors up to 95 W, or Intel Pentium® processors ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI2 interface connecting the processor to the I/O controll
Topics Front panel components on page 11 Rear panel components on page 12 Chassis components on page 5 System board components on page 6 System board architecture on page 8 10 Chapter 1 Hardware overview
Front panel components 1 Optical drive 6 USB 2.0 (Always-On Charging) port (1) 2 Second optical drive or optional component 7 USB 2.0 port (1) 3 Slim optical drive 8 USB 3.
Rear panel components 1 Power supply Built-In Self Test (BIST) LED 9 PS/2 mouse connector 2 Power cord connector 10 RJ-45 ethernet connector 3 PS/2 keyboard connector 11 Dual-Mode DisplayPort (DP++) (2) 4 USB 2.0 ports (2) 12 Universal chassis clamp opening 5 DVI-I connector 13 Cable lock slot 6 USB 3.0 ports (2) 14 Padlock loop 7 Microphone connector 15 USB 2.
Chassis components The following figure shows the chassis components of a typical tower workstation layout. Drive configurations can vary.
System board components The following illustration and table identify the system board components for the tower workstation. I/O 14 SATA 1 Dual-Mode DisplayPort 2 Single-Link DVI-I 3 Front audio 4 Front speaker 16 PCIe2 x4 (1) 5 Front USB 2.0 17 PCIe3 x16 6 Front USB 3.0 18 PCIe2 x1 28 Chassis solenoid lock 7 Internal USB 2.
8 Internal USB 3.0 20 PCI 32/33 9 Keyboard / mouse 10 Network / rear USB 2.0 11 Parallel (optional) 12 Rear audio 21 Processor fan 13 Rear USB 2.0/3.
System board architecture NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot. For example, x16(4) means that the expansion slot is mechanically a x16 length connector, with 4 PCIe lanes supported.
Workstation specifications Tower Intel Series C226 chipset: Processor technology Power supply Memory technology ● Support for the Intel Xeon Processor E3 v3 Family or third-generation Intel Core processors up to 95 W ● Integrated 2-channel memory controller ● Microarchitecture improvements ● Integrated graphics (some models) ● Advanced Vector Extensions (AVX) to increase floating point performance ● Intel DMI2 interface connecting the processor to the I/O controller ● 400 W, 92% efficient,
NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over 1,524m (5,000 ft).
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Be sure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) is only good up to 1524 m (5000 ft) elevation.
2 System management This section describes the tools and utilities that provide system management for the workstation. Topics Power management and performance features on page 20 BIOS ROM on page 22 Computer Setup (f10) Utility on page 23 Desktop management on page 36 Power management and performance features ERP compliance mode This computer provides ERP compliance mode capability. When enabled, the computer shuts down to the lowest possible power state.
Hyper-Threading Technology (HTT) This computer supports HTT, an Intel-proprietary technology that improves processor performance through parallelization of computations (doing multiple tasks at once). The operating system treats an HTT-enabled processor as two virtual processors, and shares the workload between them when possible. This feature requires that the operating system support multiple processors and be specifically optimized for HTT. Use Computer Setup (f10) Utility to enable HTT.
Non-Uniform Memory Access (NUMA) Non-uniform memory access (NUMA) is available on some workstations. NUMA can improve memory bandwidth and latency for multi-process or multi-threaded applications or workloads. Observed performance improvements depend on the operating system, customer workload, system configuration, and the degree to which the applications used are designed to be NUMA-aware/efficient. NUMA requires that both processor sockets be populated.
Computer Setup (f10) Utility Use Computer Setup (f10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
1. Turn on or restart the computer. 2. Repeatedly press f10 when the monitor light turns green. NOTE: If you do not press f10 at the appropriate time, you must restart the computer and again repeatedly press f10 when the monitor light turns green. 3. A choice of five headings appears in the Computer Setup (f10) Utility menu: File, Storage, Security, Power, and Advanced. 4. Use the arrow (left and right) keys to select the appropriate heading.
Computer Setup (f10) Utility—File NOTE: Support for specific Computer Setup (f10) Utility options might vary depending on the hardware configuration.
Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options might be presented: ● Hard Drive: Size, model, firmware version, serial number, connector color. Translation mode (ATA disks only) Lets you select the translation mode to be used for the device.
Removable Media Boot Enables/disables ability to boot the system from removable media. Default is enabled. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability. CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed. Some drive and cable combinations may not run reliably at 3.0 Gpbs.
Computer Setup (f10) Utility—Security NOTE: Support for specific Computer Setup (f10) Utility options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, you must enter it to change Computer Setup (f10) Utility options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to Enable/Disable Option ROM Download for each slot. Selective disabling of Option ROM downloads can help manage limited Option ROM space. Limit PCIe Frequency to Gen1, Gen2, Gen3. Runs slot at Gen1, Gen2, or Gen3 frequency. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server.
computer and then turn it back on. Default is disabled. To enable this feature you must enable the following features: ● ◦ Embedded Security Device Support ◦ Virtualization Technology ◦ Virtualization Technology Directed I/O Embedded Security Device—(Enable/Disable). Permits activation and deactivation of the Embedded Security Device. NOTE: ● To configure the Embedded Security Device, a setup password must be set.
● ◦ Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
Computer Setup—Power NOTE: Support for specific Computer Setup Power options might vary depending on the hardware configuration. Option Description OS Power Management ● Runtime Power Management—Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: ● POST messages—(Enable/Disable). This feature causes the system to display POST error messages, which are error messages displayed on the monitor during the Power-On Self-Test if the BIOS encounters some kind of problem while starting the computer.
S5 Wake on LAN—(Enable or Disable) ● Num Lock State at Power-On—(On or Off). Default is off. ● IGD Memory—(32, 64, 128, 256, 512) Controls how much system RAM is reserved for use by the internal graphics device. The value you choose is allocated permanently to graphics and is unavailable to the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system.
● ● ◦ Chip Type ◦ PCI Device ID ◦ PCI Bus:Device:Function ◦ Link Status—(Enable/Disable) ◦ Factory MAC Address NIC Configuration ◦ Link Speed ◦ Wake on LAN—(Enable/Disable) Blink LEDs—(Range 0–15 seconds) Computer Setup (f10) Utility 35
Desktop management This section summarizes capabilities, features, and key components of computer management.
Initial computer configuration and deployment The computer includes a preinstalled system software image. After a brief software unbundling process, the computer is ready to use.
Copying a setup configuration to another computer This section provides information about replicating the computer setup. CAUTION: Setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: 1. Select a setup configuration to copy, and then restart the computer. 2. As soon as you start or restart the computer, press and hold f10 until you enter Computer Setup (f10) Utility.
Updating and managing software HP provides several tools for managing and updating software on desktops and computers: ● HP Client Manager Software ● Altiris Client Management Solutions ● HP SoftPaq Download Manager ● System Software Manager HP Client Management Solutions HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/easydeploy, are standards-based solutions for managing and controlling computers in a networked environment.
System Software Manager System Software Manager (SSM) is a utility available on Windows—based computers that enables you to update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects hardware and software versions and then updates the software from a central repository, known as a file store. Driver versions supported by SSM are noted with a special icon on the software, the driver download website, and on the Support Software CD.
FailSafe Boot Block FailSafe Boot Block enables BIOS recovery in the unlikely event of a ROM flash failure. For example, if a power failure occurs during a ROM upgrade, Boot Block uses a flash-protected section of the ROM to verify a valid system ROM flash when power is restored to the computer. If the system ROM is valid, the computer starts normally. If the system ROM fails the validation check, FailSafe Boot Block provides enough support to start the computer from a BIOS image CD created from a SoftPaq.
Asset tracking Asset tracking features provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other systems-management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools.
SATA hard drive security HP computers include the HP DriveLock facility for SATA hard drives to prevent unauthorized access to data. WARNING! Enabling DriveLock can render a SATA hard drive permanently inaccessible if the master password is lost or forgotten. No method exists to recover the password or access the data. DriveLock has been implemented as an extension to Computer Setup (f10) Utility functions. It is only available when hard drives that support the ATA security command set are detected.
DriveLock applications The most practical use of DriveLock is in a corporate environment. The system administrator would be responsible for configuring the hard drive, which involves setting the DriveLock master password and a temporary user password. If you forget the user password or if the equipment is passed on to another employee, the master password can be used to reset the user password and regain access to the hard drive.
Enabling DriveLock To enable and set the DriveLock user password: 1. Turn on or restart the computer. 2. As soon as you turn on the computer, repeatedly press the f10 key until you enter Computer Setup (f10) Utility. If you do not press f10 at the appropriate time, you must restart the computer, then repeatedly press f10 again to access the utility. 3. Select Security > DriveLock Security. 4. For each DriveLock-capable drive, select a drive by pressing f10 to accept. 5.
Password security The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data when the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup (f10) Utility and can also be used as an override to the power-on password. When prompted for the power-on password, entering the setup password instead enables access to the computer.
Establishing a power-on password using Computer Setup (f10) Utility Establishing a power-on password through Computer Setup (f10) Utility prevents access to the computer when power is connected, unless the password is entered. When a power-on password is set, Computer Setup (f10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.
Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (f10) Utility. To enter a setup password: 1. Restart the computer. 2. As soon as the computer is turned on, press and hold f10 until you enter Computer Setup (f10) Utility. Press enter to bypass the title screen, if necessary. If you do not press f10 at the appropriate time, you must restart the computer and press and hold f10 again to access the utility.
● To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is turned on, press and hold f10 until you enter Computer Setup (f10) Utility. Press enter to bypass the title screen, if necessary. If you do not press f10 at the appropriate time, you must restart the computer and then press and hold f10 again to access the utility. Use the appropriate operating system shutdown process. 3.
Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS on page 100. Chassis security Smart Cover Sensor (optional) The optional Smart Cover Sensor is a combination of hardware and software technology that alerts you when the side panel of the computer is removed (provided the sensor has been configured in Computer Setup (f10) Utility).
Side access panel solenoid lock The side access panel solenoid lock (available only on specific workstations) secures the side access panel to the chassis. The solenoid is controlled by a local or remote signal. To lock the solenoid, set a password for the solenoid lock in Computer Setup (f10) Utility. To unlock the solenoid, remove the solenoid lock password in Computer Setup (f10) Utility. The solenoid lock FailSafe Key (available from HP) is is a device for manually disabling the solenoid lock.
Programmable power button (Windows only) With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of the power button so that rather than powering down, the workstation enters sleep mode (low power state), or hibernate mode (very low power state). This lets you go to standby without closing applications, and then return to the same operational state without any data loss. Changing the power button configuration (Windows only) Windows 7 1.
3 Component replacement information and guidelines This chapter provides warnings, cautions, information, and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
Warnings and cautions WARNING! These symbols on any surface or area of the equipment indicate the following: Presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce the risk of injury from a hot component, let the surface cool before you touch it. Presence of an electric shock hazard. To reduce the risk of injury from electric shock, do not open any enclosed area marked with this symbol.
Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD). Static electricity increases as humidity decreases. CAUTION: Static electricity in the amount of 700 volts might degrade a product.
● Recommended ESD prevention materials and equipment 56 Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only in static-free work areas. ● Keep work area free of conductive materials, such as plastic assembly aids and Styrofoam. ● Use field service tools (such as cutters, screwdrivers, and vacuums) that are nonconductive.
Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For information about recycling HP components or products, see http://www.hp.com/go/recycle. Component replacement guidelines This section provides information and guidelines for removal and replacement procedures. It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website.
Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ● When possible, handle cables by the connector or pull-strap. ● Route cables in such a way that they cannot be caught or snagged by parts being removed or replaced.
CPU (processor) and CPU heatsink CAUTION: Observe the following cautions when removing or replacing the heatsink. — When removing the heatsink, loosen all screws a little at a time to make sure the CPU remains level. Do not fully loosen one screw, and then move on to the next. — After you remove the CPU heatsink from the chassis, use alcohol and a soft cloth to clean the thermal compound residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink to dry completely.
Expansion slots This section identifies and describes computer expansion card slots, and presents card configuration information. Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the workstation, how much memory each graphics card includes, and graphics card power requirements.
SFF workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 1 PCIe2x16(4) x16 x4 2 PCIe2x1 x1 x1 3 PCIe2x4(1) x4 x1 4 PCIe3x16 x16 x16 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
SFF workstation installation sequence recommendations Load order Slot 1 Slot 2 1 PCIe graphic card 2 Second PCIe graphic card Only 3 PCIe audio card 1st 2nd 4 PCIe NIC card 1st 2nd 5 PCIe 1394a card 1st 2nd 6 Second serial port kit 1st 2nd 7 Parallel port kit 1st 2nd 8 eSATA bulkhead kit 1st 2nd NOTE: 62 Card description (PCIe3x16) Slot 3 Slot 4 Only Slot sequenced from the board edge to the rear I/O aperture.
Tower workstation slot identification and description Maximum power used by all slots must not exceed total system power and is subject to configuration limitations. Slot Type Mechanical compatibility Electrical compatibility 1 PCI PCI PCI 2 PCIe2x16(4) x16 x4 3 PCIe2x1 x1 x1 4 PCIe3x16 x16 x16 5 PCIe2x4(1) x4 x1 NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe lanes routed to an expansion slot.
Tower workstation installation sequence recommendations Load order Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 1 PCIe graphic card 2 Second PCIe graphic card Only 3 PCIe NIC card 3rd 1st 2nd 4 PCIe 1394 card 2nd 3rd 1st 5 PCIe audio card 2nd 3rd 1st 6 eSATA bulkhead kit 1st 2nd 3rd 7 Parallel port kit Only 8 Second serial port kit 1st NOTE: 64 Card description Only Slot sequenced from the board edge to the rear I/O aperture.
Hard drives and optical disc drives Handling hard drives CAUTION: Take proper precautions when handling hard drives to prevent loss of work and damage to the computer or drive. ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are mounted in the computer. ● Always shut down the operating system, turn off the power, and unplug the power cord. Never remove a drive while the computer is on or in standby mode.
Drive installation and cabling scenarios This section presents cabling guidelines for the most common maximum storage configurations. If you add or remove drives, HP recommends you follow these guidelines for highest drive performance and efficient cable routing.
BIOS errors and warnings The BIOS generates warnings/errors on invalid memory configurations: ● If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and reports a warning during POST. the workstation can still be started. The warning will indicate the location of the failed DIMM on the system board.
SFF workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM). Tower workstation DIMM installation order Install DIMMs in this order. NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Power supply Power supply specifications All power supplies have these specifications: ● Wide-ranging, active Power Factor Correction (PFC) ● ENERGY STAR® qualified (configuration dependent; only 240 W and 400 W 92% efficient) ● FEMP Standby Power compliant @115V (<1W in S5 – Power Off) ● Surge tolerant (withstands power surges up to 2000V) SFF Tower SFF Tower Power supply 240 W 92% efficient 400 W 92% efficient 240 W STD efficient 320 W STD efficient Operating voltage range 90–264 VAC 90–
Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, go to http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions. This product is in compliance with U.S. Executive Order 13221.
System cabling SFF workstation system cabling See Small form factor workstation components on page 2 to determine the location of system board connectors.
Tower workstation system cabling See System board components on page 14 to determine the location of system board connectors.
4 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues.
Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for systems with Windows 7 preinstalled. ● The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled.
Locating warranty information To locate base warranty information, go to http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, go to http://www.hp.com/go/lookuptool. To extend a standard product warranty, go to http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty.
Diagnosis during operation ● Look for blinking LEDs on the side of the computer. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes on page 92 section of this document for information on interpreting diagnostic lights and audible codes. ● Check all cables for loose or incorrect connections. ● Wake the computer by pressing any key on the keyboard or the power button.
Troubleshooting checklist Before running diagnostic utilities, make sure that the following conditions are met: ● The computer is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor (for tower or desktop configurations) is connected to a working electrical outlet and powered on, and the power light is illuminated. ● The monitor brightness and contrast are properly adjusted.
Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the HPSC. The HPSC is a portal to an extensive selection of online tools. To access HPSC and troubleshoot a problem with the workstation, complete the following: 1. Go to http://www.hp.com/go/workstationsupport. 2. Specify your product. 3. Under the Support Options menu on the left, select Troubleshoot a problem and then select the appropriate category in the resulting menu on the right.
Helpful hints If you encounter a problem with the workstation, monitor, or software, the following general suggestions might help you isolate and focus on the problem before taking further action. At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys from the drives before powering on the workstation. ● Verify that the workstation is turned on and the power light is on.
◦ Verify that the monitor is turned on and the green monitor light is on. ◦ Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● If the internal display on an all-in-one computer is blank, open the computer and make sure the graphics card is properly installed. ● Upgrade the BIOS. A new release of the BIOS might have been released that supports new features or fixes your problem.
Troubleshooting scenarios and solutions This section presents troubleshooting scenarios and possible solutions for a Windows-based system. Solving minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed. Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer shuts down. 2. Disconnect the electrical plug from the outlet. 3. Restart the computer.
Problem Cause Possible Solution 2. Repeat this process until the faulty device is identified. Remove the graphics card last. Replace the faulty device. 3. If no faulty device is found, replace the system board. OR 1. Press and hold the power button for less than four seconds. If the hard drive LED does not illuminate: a. Verify that the computer is plugged into a working AC outlet. b. Verify that the power button harness is connected to the inline front panel I/O device assembly connector. 2.
Problem Cause Solution The system might not have automatically recognized a newly installed device. 1. Run Computer Setup (f10) Utility. 2. If the system does not recognize the new device, verify that the device is listed in Computer Setup (f10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. Non-system disk or NTLDR missing message Drive responds slowly immediately after power-up.
Solving display problems These suggestions apply to monitors connected to desktop and tower configurations, and to external monitors connected to all-in-one configurations. Problem Cause Solution Blank screen (no video). The cable connections are not correct. Verify the cable connections from the monitor to the computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals.
Problem Blurry video or requested resolution cannot be set. The picture is broken up, rolls, jitters, or flashes. Cause Solution Cables are not properly connected. Verify that the graphics cable is connected to the graphics card and the monitor. If the graphics controller was upgraded, the correct video drivers might not be loaded. Install the video drivers included in the upgrade kit, or download and install the latest drivers for your graphics card from http://welcome.hp.com/country/us/en/support.
Problem Cause Solution External speakers plugged into the wrong audio jack. See your sound card documentation for proper speaker connection. Digital CD audio is not enabled. Enable digital CD audio: 1. From the Control Panel, select System. 2. On the Hardware tab, select the Device Manager button. 3. Right-click the CD/DVD device and select Properties. 4. On the Properties tab, select Enable digital CD audio for this CD-ROM device.
Problem Cause Solution Replace printer port with the address of the printer used. If the printer works, reload the printer driver. Printer does not turn on. 88 If you are on a network, you might not have made a connection to the printer. Make the proper network connection to the printer. Printer might have failed. Run printer self-test. The cables might not be connected properly.
Solving power supply problems This section presents power supply troubleshooting scenarios. Testing power supply Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to learn if the power supply still works. NOTE: Not all PSUs have the BIST functionality. Refer to the Rear panel components section of this document to determine BIST availability for your workstation. To test the power supply: 1. Unplug the AC power. 2. Unplug all power cables to the system boards. 3.
Problem Cause Solution d. 2. 90 Chapter 4 Diagnostics and troubleshooting Continue adding devices one at a time to verify that all devices are functioning. Verify power supply functionality (Tower only). a. Disconnect AC power. b. Unplug all system board power cables. c. Plug in AC power. ● If the PSU fan spins and the LED is illuminated (see Testing power supply on page 89), the power supply is good. Replace the system board.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press F2.
Diagnostic codes and errors This section presents information about diagnostic LED codes, LED color definitions, and POST error messages to help you troubleshoot problems. Diagnostic LED and audible (beep) codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST. Activity Possible cause Blue Power LED* on. No beeps. Computer on. Blue Power LED* blinks every two seconds.* No beeps.
Activity Possible cause Recommended action 2. Red Power LED blinks five times, once every second, followed by a two-second pause. Five beeps. Red Power LED blinks six times, once every second, followed by a two-second pause. Six beeps. Red Power LED blinks seven times, once every second, followed by a two-second pause. Seven beeps. Pre-video memory error. Pre-video graphics error. System board failure (ROM detected failure prior to video).
Activity Possible cause Recommended action System does not power-on and LEDs are not blinking. No beeps. System unable to turn on. CAUTION: Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove a component. To resolve the problem, choose one of the following options: Press and hold the power button for less than four seconds. If the hard drive LED turns green, then: 1.
LED color definitions The following table describes what each LED light on the computer front panel signifies. LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. Solid or flashing Red System has experienced an error. (See POST error messages on page 95.) None No light System is in Hibernate, or is off. POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is turned on.
Screen message Probable cause Recommended action 163—Time and Date Not Set ● Invalid time or date in configuration memory. 1. ● RTC battery might need replacement. Set the date and time from the Control Panel or in Computer Setup (f10) Utility (depending on the operating system). 2. If the problem persists, replace the RTC battery. ● 164—Memory Size Error Memory configuration is incorrect. Confirm that the correct memory is installed in the system. 201—Memory Error RAM failure. 1.
Screen message 512—Rear chassis fan not detected 513—Front Chassis fan not detected Probable cause Fan missing, disconnected, or defective. Front fan missing, disconnected, or defective. Recommended action 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan.
Screen message Probable cause Recommended action 525—Front chassis fan(2) not detected Front chassis fan(2) missing, disconnected, or defective. 1. Reseat the fan cable. 2. Reseat the fan. 3. Replace the fan. 526—CPU Liquid Cooling pump not detected Liquid cooling pump on CPU1 is not detected. 1. Reseat the pump cable. 2. Replace the pump. 527—CPU Liquid Cooling pump (2) not detected Liquid cooling pump on CPU2 is not detected. 1. Reseat the pump cable. 2. Replace the pump.
Screen message 941—PCIe Device(s) installed in slots 3 or 4 with a single CPU Probable cause Invalid system configuration. Recommended action 2. Reseat or replace the missing mechanism cable. 1. Move the PCIe device from PCIe slots 3 and/or 4 to other PCIe slots. 2. Add a second processor using appropriate HP accessory kit. 942—Memory Train Error A DIMM or DIMMs did not train correctly. 1801—Microcode Update Error Unknown or unsupported processor stepping. The microcode update failed.
5 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS. ● Preparing to configure passwords on page 100 ● Resetting the password jumper on page 101 ● Clearing and resetting the CMOS on page 102 Preparing to configure passwords Computer Setup (f10) Utility enables you to create setup and power-on passwords. There are three possibilities for setting passwords: ● Define a setup password only.
Resetting the password jumper Use the following procedure to disable the power-on or setup password features and clear the power-on and setup passwords. WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching them. CAUTION: When the computer is plugged in, the power supply has voltage applied to the system board, even when the computer is turned off.
Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration.
Using Computer Setup (f10) Utility to reset CMOS 1. Access the Computer Setup (f10) Utility menu. 2. When the Computer Setup Utility message appears in the lower-right corner of the screen, press f10, and then press enter to bypass the title screen, if necessary. If you do not press f10 while the message is displayed, you must restart the computer and try again. 3. From the Computer Setup (f10) Utility menu, select File > Default Setup.
A Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations. ● HP offers a SLED preload on some workstations. For Linux setup and restore procedures, see the user guide for your workstation at http://www.hp.com/ support/workstation_manuals.
connector to a monitor with audio capabilities. The vendor driver must be installed. Such a configuration might present two audio hardware choices. If you do not hear sound through the speakers, one possible reason is that the graphics card (default) is selected for audio output instead of the DisplayPort. Check the audio settings (for example, Sound in gnome-control-center).
NVIDIA Graphics Workstations Some workstation configurations come with NVIDIA Quadro graphics hardware. HP recommends the use of NVIDIA drivers for best results on Linux systems. HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.
AMD Graphics Workstations Some workstation configurations include AMD graphics hardware. HP recommends use of AMD graphics drivers for best results on Linux systems. HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation driver support packages on hp.com.
B Configuring RAID devices This appendix explains how to configure RAID arrays on your workstation. Topics RAID hard drive maximum and associated storage controller options on page 109 Supported RAID configurations on page 109 Configuring Intel SATA RAID on page 110 Software RAID solution on page 112 For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
RAID hard drive maximum and associated storage controller options This section lists the maximum number of hard drives supported on HP workstations according to RAID configuration and storage controller options. NOTE: This section applies to internal workstation configurations that do not use add-in cards and external enclosures. Maximum hard drives allowed Hard drives Storage controllers SATA Onboard 8.5 mm (3.5 in) 6.3 mm (2.
Configuring Intel SATA RAID This section describes how to use Intel® Rapid Storage Technology (RST) to set up and manage SATA RAID volumes. NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions that include the isci kernel driver support for the RSTe technology. This driver is included on recent releases of most upstream and enterprise distributions, and may be available for addition to some previous releases.
Configuring RAID with the Intel utility Follow these steps to create RAID volumes. 1. Press ctrl+i, when prompted, to enter the Intel Rapid Storage Technology utility (RST). Use the arrow keys and the space bar to navigate and select options. NOTE: If only one hard drive is attached, the utility does not open. 2. Select Create RAID Volume,and then press enter. 3. Type the a name for the RAID volume in the Name field, and then press tab. 4. Select a level in the RAID Level field, and then press tab.
Software RAID solution This section summarizes software RAID considerations that are specific to the Linux environment, and provides links to additional configuration resources. Software RAID considerations The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID without the need for additional hardware disk controllers or kernel patches.
For more information about Open Source and Linux at HP, go to http://h10018.www1.hp.com/wwsolutions/ linux/index.html.
C System board designators SFF workstation system board designators Designator Silk screen Component/Description E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 RJ45/USB LAN/DUAL USB 2.0 J10 J10 Dual USB 3.0/Dual USB 2.
Designator Silk screen Component/Description P160 SATAPWR1 HDD power (black) XBT1 XBT1 BAT Battery holder XMM1 - XMM4 XMM1 - XMM4 Memory slots DIMM1 - DIMM4 XU1 XU1 CPU socket Tower workstation system board designators Designator Silk screen Component E15 E15 Crisis recovery header/jumper E49 E49 Clear password header/jumper J9 J9 RJ/USB LAN/DUAL USB J10 J10 QUAD USB Dual USB3.0/Dual USB2.
Designator Silk screen Component P52 COM Serial port header P60-P63 SATA0-SATA3 SATA connectors P64 SATA5 eSATA connector P124 P124 HOOD LOCK Side access panel solenoid lock header P126 PAR Parallel port header P152 MEDIA2 USB 3.
Index B BIOS ROM 22 C Cable management 58 CMOS 100 clearing and resetting 102 Configuring RAID devices 108 maximum hard drives allowed 109 SATA RAID 110 D Desktop management 36 Altiris Client Management Solutions 39 FailSafe Boot Block ROM 41 Fault notification and recovery 51 HP Client Manager Software 39 HP SoftPaq Download Manager 39 HPQFlash 40 Initial configuration 37 programmable power button 52 Remote ROM Flash 40 Remote system install 37 ROM Flash 40 System Software Manager 40 Updating software 39
