HP Workstation User Guide
Copyright Information Warranty Trademark Credits © Copyright 2013 and 2014 HewlettPackard Development Company, L.P. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
About this guide This guide provides setup and troubleshooting information for your workstation.
iv About this guide
Table of contents 1 Locating HP resources ...................................................................................................................................... 1 Product information .............................................................................................................................. 2 Support ................................................................................................................................................. 3 Product documentation ......
Transferring files and settings ............................................................................................ 22 Backing up, restoring, and recovering Windows 7 ............................................................................. 22 Backing up your information .............................................................................................. 22 System Restore .................................................................................................................
8 Diagnostics and Minor Troubleshooting ......................................................................................................... 41 Calling support ................................................................................................................................... 41 Locating identification labels .............................................................................................................. 42 Locating warranty information .....................................
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1 Locating HP resources This section provides information about the following resources for your HP workstation: Topics Product information on page 2 ● Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number, Certificate of Authenticity (COA), and Genuine Microsoft Label (GML) Support on page 3 ● Product support ● Warranty information Product documentation on page 4 ● HP and third-party documentation, white papers ● Product Change No
Product information Topic Location Technical specifications See www.hp.com/go/quickspecs. In the left pane, select your region and then select Workstations. HP Cool Tools (Windows® 7 only) Most HP workstations with the Windows 7 operating system are preloaded with tools that may enhance system performance and with additional software that is not automatically installed during first boot.
Support Topic Product support Location For U.S. support, see http://www.hp.com/go/contactHP. For worldwide support, see http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Warranty information ● Chat online with an HP technician ● Obtain email support ● Find support telephone numbers ● Locate an HP service center To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool.
Product documentation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, see http://www.hp.com/support/ workstation_manuals. These include this User Guide and the Maintenance and Service Guide. Removal and replacement videos To learn how to remove and replace workstation components, see http://www.hp.com/go/sml.
Product updates Topic Driver and BIOS updates Location See http://www.hp.com/go/workstationsupport to verify that you have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow these steps: 1. Turn on the workstation, and press esc during boot up. 2. Press f10 to enter Computer (f10) Setup Utility. 3. Select File > System Information. Note the BIOS version and date and compare it with the BIOS versions that appear on the HP website.
2 Workstation features For complete and current information about supported accessories and components for your workstation, see http://partsurfer.hp.com.
Small form factor workstation components This section describes components of your small form factor (SFF) workstation. For complete and current information about supported accessories and components for the computer, see http://partsurfer.hp.com.
Rear panel 1 PS/2 mouse connector 8 Power cord connector 2 RJ-45 Ethernet connector 9 PS/2 keyboard connector 3 Dual-Mode DisplayPort (3) 10 USB 2.0 ports (2) 4 Cable lock slot 11 Serial port (monitor) 5 USB 2.0 ports (2) 12 USB 3.0 ports (2) 6 Padlock loop lock 13 7 Audio line-in connector NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
1 Optical drive 6 USB 2.0 (Always-On Charging) port (1) 2 Second optical drive or optional component 7 USB 2.0 port (1) 3 Slim optical drive 8 USB 3.
Rear panel 1 Power supply Built-In Self Test (BIST) LED 9 PS/2 mouse connector 2 Power cord connector 10 RJ-45 Ethernet connector 3 PS/2 keyboard connector 11 Dual-Mode DisplayPort (2) 4 USB 2.0 ports (2) 12 Universal chassis clamp opening 5 DVI-I connector 13 Cable lock slot 6 USB 3.0 ports (2) 14 Padlock loop 7 Microphone connector 15 USB 2.
Characteristic Chassis dimensions SFF Tower Height 33.7 cm (13.3 in) 39.9 cm (15.7 in) Width 10.0 cm (3.9 in) 17.0 cm (6.7 in) Depth 38.4 cm (15.1 in) 44.2 cm (17.4 in) Environmental specifications Operating: 5°C to 35°C (40°F to 95°F) Temperature Non-operating: -40°C to 60°C (-40°F to 140°F) NOTE: Humidity Altitude Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft).
3 Setting up the workstation This chapter describes how to set up your workstation.
Ensuring proper ventilation Proper ventilation for the system is important for workstation operation. Follow these guidelines: ● Operate the workstation on a sturdy, level surface. ● Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation. (Workstation models vary.) ● Ensure that the ambient air temperature falls within the environmental specifications listed in this document. NOTE: The ambient upper limit of 35°C (95°F) only good up to 1524 m (5000 ft) elevation.
Setup procedures WARNING! practices: To reduce the risk of electric shock or damage to your equipment, observe these • Plug the power cord into an AC outlet that is easily accessible. • Disconnect power from the computer by unplugging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the cord into a grounded (earthed) three-pin outlet. Do not disable the power cord grounding pin (for example, by attaching a two-pin adapter).
Adding monitors Planning for additional monitors All graphics cards provided with your workstations support two simultaneous display monitors (See Connecting and configuring monitors on page 18.). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics card(s) and the type and number of monitors you add. Use this process to plan for adding more monitors. 1. Assess your monitor needs: ● Determine how many monitors you require.
NOTE: Monitors with resolutions above 1920 x 1200 pixels at 60 Hz require a graphics card with either Dual Link DVI (DL-DVI) or DisplayPort output. To get native resolution with DVI, you must use a DL-DVI cable, not standard DVI-I or DVI-D cables. HP computers do not support all graphics cards. Make sure a new graphics card is supported before purchasing it. See Finding supported graphics cards on page 17. Many graphics cards provide more than two monitor outputs but limit you to using only two at a time.
Finding supported graphics cards To find information about graphics cards supported for your workstation: 1. See http://www.hp.com/go/quickspecs. 2. In the left navigation bar under QuickSpecs, click your country, and then select Workstations. 3. Choose your model to view the specifications. 4. Click the link for Technical Specifications-Graphics.
● Graphics card with DisplayPort output — If the graphics card has four DisplayPort outputs, you can connect a monitor to each connector. Use the proper adapters if required. ● Graphics card with DVI output — If you have a PCIe graphics card with two DVI outputs, you can connect a monitor to each connector. Use the proper adapters if required. NOTE: Models that have only one DVI port always have a second graphics output option (DisplayPort or VGA).
Using a third-party graphics configuration utility Third-party graphics cards may include a monitor configuration utility. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure multiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool.
Installing optional components Depending on the workstation model, additional components (such as memory, hard drives, optical drives, PCIe cards, or second processor) can be installed on your workstation. ● To view component installation videos, see http://www.hp.com/go/sml. ● For installation guidelines and technical information, refer to the Maintenance and Service Guide for your workstation at http://www.hp.com/support/workstation_manuals.
4 Setting up, backing up, restoring, and recovering Windows 7 This chapter provides setup and update information for the Windows 7 operating system. It includes these topics: ● Setting up the Windows 7 operating system ● Backing up, restoring, and recovering Windows 7 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly.
Transferring files and settings The Windows operating system offers data migration tools that help you select and transfer files and data from one Windows-based workstation to another. For information about these tools, go to http://www.microsoft.com. Backing up, restoring, and recovering Windows 7 Your workstation includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support: select Start and then select Help and Support. You can back up your information to an optional external hard drive, a network drive, or discs. Note the following when backing up your information: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated directories.
System Recovery CAUTION: This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 23. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers.
Using HP Recovery Disc operating system discs CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the workstation are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as the original drivers. Software that came with the system can be downloaded at http://www.hp.com.
5 Setting up, backing up, restoring, and recovering Windows 8 This chapter provides setup and update information for the Windows 8 operating system. It includes these topics: Topics Setting up the Windows 8 operating system on page 26 Backing up, restoring, and recovering Windows 8 on page 27 CAUTION: Do not add optional hardware or third-party devices to the HP workstation until the operating system is successfully installed.
Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer. 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings > Windows Update.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 28 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image, or create system repair media.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. CAUTION: Use a flash drive with a capacity of at least 8 GB. Any information about the USB flash drive will be erased before the recovery media is created. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer.
History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events.
1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media that you created. See Recovery using the Windows 8 recovery USB flash drive on page 32. If you did not create recovery media, you must use the Windows 8 restore media (available separately).
4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows 8 recovery USB flash drive CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
Recovery using Windows 8 restore media This recovery process requires Windows 8 restore disc, which can be ordered from the support website. The Windows 8 restore media consists of a Windows 8 operating system disc and a Windows 8 driver disc. For U.S. support, see http://www.hp.com/support. For worldwide support, see http://www8.hp.com/us/en/contact-hp/ww-contact-us.html. You can also order the media by calling support.
6 Setting up and restoring Linux This chapter describes how to set up and restore the Linux® operating system. It includes these topics: Topics HP Installer Kit for Linux on page 35 Setting up Red Hat Enterprise Linux on page 35 Setting up SUSE Linux Enterprise Desktop on page 37 Proprietary graphics drivers on page 38 NOTE: After you set up the operating system, make sure the latest BIOS, drivers, and software updates are installed. Refer to the chapter on updating the workstation.
HP Installer Kit for Linux The HP Installer Kit for Linux (HPIKL) helps users install certified versions of Linux on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that augment and/or replace those found in the Linux operating system to enable proper use and behavior on HP workstations. ● Does not include Linux operating system, which must be purchased separately from Red Hat or SUSE.
HPIKL driver disc Recent versions of Red Hat Linux typically require only driver updates with minor fixes to support HP workstations. These releases can usually be supported with the HPIKL driver disc, which can be used as a post-installation utility for the standard Red Hat Linux install. After you complete the standard Red Hat install and restart the system, a Red Hat first-boot utility runs.
Setting up SUSE Linux Enterprise Desktop SUSE Linux Enterprise Desktop (SLED) is preloaded or supported on some workstations. Various versions of SLED are certified and supported by SUSE on HP workstations. For more information, refer to the SUSE certification bulletin search page at http://www.suse.com/yessearch/ Search.jsp. Setting up preloaded SLED To set up SLED on systems preloaded with the operating system: 1. Start the workstation. 2.
Restoring SLED (preloaded systems only) The SLED restore media is required to restore the Linux operating system. To create restore media: 1. Click the SUSE ISO icon on the desktop to see the /iso folder. This folder contains all iso images used to preload your workstation. 2. Follow the instructions in the readme file in this folder to copy the ISO image file onto optical media. 3. Store the media in a safe place.
7 Updating the workstation HP is constantly working on improving your total workstation experience. To ensure that the workstation leverages the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. Updating the workstation after first boot After successfully booting the workstation for the first time, you should follow these guidelines to ensure that the workstation is up-to-date: ● Ensure that you have the latest system BIOS loaded.
Upgrading BIOS To find and download the latest available BIOS, which includes the latest enhancements: 1. See http://www.hp.com/go/workstationsupport. 2. Select Download Drivers and Software from the left menu column under Tasks. 3. Follow the instructions to locate the latest BIOS available for the workstation. 4. If the BIOS on the website is the same as the version on your system, no further action is required. 5.
8 Diagnostics and Minor Troubleshooting Calling support At times you might encounter an issue that requires support. When you call support: ● Have the computer readily accessible. ● Write down the computer serial numbers, product numbers, model names, and model numbers and have them in front of you. ● Note any applicable error messages. ● Note any add-on options. ● Note the operating system. ● Note any third-party hardware or software.
Locating identification labels To assist in troubleshooting, product, serial, and authentication numbers are available on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available when you contact support. ● The Certificate of Authentication (COA) is used for Windows 7-preinstalled systems only. ● The Genuine Microsoft Label (GML) is used for Windows 8-preinstalled systems only.
HP troubleshooting resources and tools This section provides information about the online support and helpful hints for troubleshooting. Online support Online access and support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com — Useful product information ● http://www.hp.
3. Under Resources for , select See more…. 4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30 to 60 day window of the manufacturing process change date. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version.
During operation ● Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section in the Maintenance and Service Guide for your workstation for information about interpreting diagnostic lights and audible codes. ● Press and hold any key. If the system beeps, your keyboard is operating correctly. ● Check all cables for loose or incorrect connections.
Customer self-repair Under the Customer self-repair program, you can order a replacement part and install the part without onsite HP technical assistance. Customer self repair may be required for some components. See http://www.hp.com/go/selfrepair for information about the program. NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components.
9 Routine Care General cleaning safety precautions ● Never use solvents or flammable solutions to clean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. ● Always unplug the computer before cleaning the keyboard, mouse, or air vents. ● Always disconnect the keyboard before cleaning it.
Cleaning the chassis ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a soft microfiber cloth or chamois moistened with mild dish washing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● After cleaning, always wipe the computer with a clean, lint-free cloth.
Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, turn it off. 3. Wipe the body of the mouse with a soft microfiber cloth or chamois moistened with alcohol-free glass cleaning fluid or water with mild soap solution. 4.
