Color LaserJet Enterprise M652, M653 User Guide M652n M652dn M653dn www.hp.com/support/colorljM652 www.hp.
Color LaserJet Enterprise M652, M653 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
Use alternative letterhead mode .................................................................................................................... 34 Enable Alternative Letterhead Mode by using the printer control-panel menus ............... 34 Load and print envelopes ..................................................................................................................................................... 35 Introduction ..........................................................................
Print multiple pages per sheet (Windows) .................................................................................................... 58 Select the paper type (Windows) .................................................................................................................... 58 Additional print tasks ........................................................................................................................................ 60 Print tasks (OS X) .................................
Other Links list ............................................................................................................................... 83 Configure IP network settings .............................................................................................................................................. 84 Printer sharing disclaimer ................................................................................................................................
Experiencing frequent or recurring paper jams? ....................................................................................... 108 13.E1 output bin paper jam ........................................................................................................................... 109 13.A1 tray 1 paper jam .................................................................................................................................. 110 13.A2 tray 2 paper jam .....................................
The network does not appear in the wireless networks list .................................................................... 145 The wireless network is not functioning ..................................................................................................... 145 Reduce interference on a wireless network ............................................................................................... 145 Index .......................................................................................
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM652 or www.hp.com/support/colorljM653.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view (color graphical display with keypad control panel, M652 models only) ● Control-panel view (touchscreen control panel, M653 models only) Printer front view 3 11 2 1 4 10 5 6 9 12 7 8 13 1 Output bin 2 Control panel with color graphical display and keypad (M652 models only) 3 Hardware integration pocket for connecting accessory and third-party devices 4 Easy-access USB port Insert a USB flash
Printer back view 1 2 3 4 6 ENWW 5 1 Formatter cover 2 Slot for a cable-type security lock 3 Formatter (contains the interface ports) 4 Left door (access to the toner-collection unit) 5 Power connection 6 Serial number and product number label Printer views 3
Interface ports 1 2 3 1 Local area network (LAN) Ethernet 10/100/1000 network port 2 Hi-Speed USB 2.0 printing port 3 USB port for connecting external USB devices (this port might be covered) NOTE: 4 For easy-access USB printing, use the USB port near the control panel.
Control-panel view (color graphical display with keypad control panel, M652 models only) Use the control panel to obtain printer and job status information and to configure the printer. NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653’ Select Manuals, and then select General reference.
5 Information button Select the information button to access several types of printer information. Select the items on the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device. ● Wireless: View or change wireless connection settings (for the M652 model, only when an optional wireless accessory is installed).
Control-panel view (touchscreen control panel, M653 models only) The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button on the left side of the printer control panel, or touch the Home button in the upper-left corner of most screens. NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/colorljM652 or www.hp.
6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more applications. NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear. 8 7 Home-screen page indicator Indicates the number of pages on the Home Screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.
How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. ENWW Action Description Example Touch Touch an item on the screen to select that item or open that menu. Also, when scrolling through menus, briefly touch the screen to stop the scrolling. Touch the Settings icon to open the Settings app. Swipe Touch the screen and then move your finger horizontally to scroll the screen sideways. Swipe until the Settings app displays.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Model name M652n M652dn M653dn M653x Product number J7Z98A J7Z99A J8A04A J8A05A Optional Optional Optional Optional Integrated HP and Wi-Fi Direct functionality for printing from mobile devices Not available Not available Not available HP Jetdirect 2900nw Print Server accessory for wireless connectivity Optional Optional Optional Optional HP Jetdirect 3000w NFC/ Wireless Accessory for printing from mobile devices NOTE: For use in the Hardware Integration Pocket.
Supported operating systems The following information applies to the printer-specific Windows PCL 6 and HP print drivers for OS X and to the software installer. Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional software when using the software installer. Download the "HP PCL.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver (for Windows, or the installer on the web for OS X) Notes Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Microsoft retired mainstream support for Windows Server 2008 in January 2015.
Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
Printer dimensions Table 1-3 Dimensions for the n and dn models Printer fully closed Printer fully opened M652n and M652dn models: 482 mm (19 in) M652n and M652dn models: 482 mm (19 in) M653dn models: 510 mm (20 in) M653dn models: 510 mm (20 in) Depth 458 mm (18 in) 770 mm (30.3 in) Width 510 mm (20 in) 963 mm (37.9 in) Weight 26.8 kg (59 lb) Height Table 1-4 Dimensions for the x model Printer fully closed Printer fully opened Height 510 mm (16.3 in) 510 mm (19.
Table 1-7 Dimensions for the 1 x 550-sheet paper feeder with stand Height 450 mm (17.7 in) Depth Tray closed: 657 mm (25.8 in) Tray opened: 948 mm (37.3 in) Width Door closed: 657 mm (25.8 in) Door opened: 992 mm (39 in) Weight 18.6 kg (41 lb) Table 1-8 Dimensions for the printer and the 1 x 550-sheet paper feeder with stand Printer and accessories fully closed Printer and accessories fully opened M652n and M652dn models: 932 mm (36.6 in) M652n and M652dn models: 932 mm (36.
Table 1-11 Dimensions for the High-capacity input feeder (HCI) with stand (continued) Depth Tray closed: 657 mm (25.8 in) Tray open: 967 mm (38 in) Width Door closed: 657 mm (25.8 in) Door open: 992 mm (39 in) Weight 25.2 kg (55.5 lb) Table 1-12 Dimensions for the printer and the High-capacity input feeder (HCI) with stand Printer and accessories fully closed Printer and accessories fully opened M652n and M652dn models: 932 mm (36.6 in) M652n and M652dn models: 932 mm (36.
Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653 for HP's all-inclusive help for the printer.
2 Paper trays ● Introduction ● Load Tray 1 ● Load Tray 2 and the 550-sheet trays ● Load the 2,000-sheet high-capacity input tray ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM652 or www.hp.com/support/colorljM653.
Introduction CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper trays when closing. All trays must be closed when moving the printer. Load Tray 1 Introduction The following information describes how to load paper into Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper or 10 envelopes. 20 1. Open Tray 1. 2. Pull out the tray extension to support the paper.
3. Use the blue adjustment latch to spread the paper guides to the correct size, and then load paper in the tray. For information about how to orient the paper, see Table 2-1 Tray 1 paper orientation on page 22. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 10 mm (0.4 in), or approximately 100 sheets of 75 g/m2 (20 lb) paper. 4. Using the blue adjustment latch, adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Tray 1 paper orientation Table 2-1 Tray 1 paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Table 2-1 Tray 1 paper orientation (continued) Paper type Image orientation Duplex mode Paper size How to load paper Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1.
Load Tray 2 and the 550-sheet trays Introduction The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: here. The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. 2.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 27. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.
Tray 2 and the 550-sheet trays paper orientation Table 2-2 Tray 2 and the 550-sheet trays paper orientation Paper type Image orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued) 28 Paper type Image orientation Duplex mode Paper size How to load paper Prepunched Portrait or landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1.
Load the 2,000-sheet high-capacity input tray Introduction The following information describes how to load paper into High-capacity input tray. This tray holds up to 2,000 sheets of 75 g/m2 (20 lb) paper. 1. Open the tray. NOTE: Do not open this tray while it is in use. 2. 30 Before loading paper, adjust the paper-width guide by squeezing the blue adjustment latch and sliding it to the size of the paper being used.
3. Rotate the paper-stop lever to the correct position for the paper being used. 4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Table 2-3 High-capacity input tray paper orientation on page 32. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 5. Close the tray.
6. The tray configuration message displays on the printer control panel. 7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type.
Table 2-3 High-capacity input tray paper orientation (continued) Paper type Prepunched ENWW Image orientation Portrait or landscape Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, A4 Face-down 1-sided printing Letter, Legal, A4 Holes toward the back of the tray Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, A4 Holes toward the back of the tray Top edge toward the back of the
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Load and print labels Introduction The following information describes how to print and load labels. To print on sheets of labels, use Tray 2 or one of the 550-sheet trays. Tray 1 does not support labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Configure the HP toner-cartridge-protection supply settings ● Replace the toner cartridges ● Replace the toner-collection unit For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM652 or www.hp.com/support/colorljM653.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Item Description Cartridge number Part number HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A HP Jetdirect 3000w NFC/Wireless Accessory Wi-Fi direct accessory for “touch” printing from mobile devices Not applicable J8030A HP Trusted Platform Module Automatically encrypts all data that passes through the printer Not applicable F5S62A HP Internal USB ports Two optional USB ports for connecting third-party devices Not applicable B5L28A HP Secure Hi
● Media narrower than Letter/A4 widths (thermal slow downs equal more rotations) ● Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on printer components) ● Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and more rotations) Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.
Configure the HP toner-cartridge-protection supply settings ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. These features are available with HP FutureSmart versions 3 and later.
3. ● Manage Supplies ● Cartridge Policy Select Off. Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
Troubleshoot Cartridge Policy control panel error messages Error message Description Recommended action 10.0X.30 Unauthorized Cartridge The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing. Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature NOTE: The steps vary according to the type of control panel. 2 1 1 Keypad control panel 2 Touchscreen control panel 1. Open the HP Embedded Web Server (EWS): a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
Troubleshoot Cartridge Protection control panel error messages Error message Description Recommended action 10.0X.57 Protected Cartridge The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection. Replace the cartridge with a new toner cartridge. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.
Replace the toner cartridges Toner-cartridge information This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/ suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
1 Handle 2 Imaging drum 3 Protective shield 4 Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridges 1. Open the front door.
2. Grasp the handle of the used toner cartridge and pull out to remove it. 3. Remove the new toner cartridge from its packaging by removing the plastic end caps, removing the cartridge from the plastic bag, and then removing the orange protective shield. Save all packaging for recycling the used toner cartridge. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 1 3 2 4 4. 50 Hold both ends of the toner cartridge and rock it 5-6 times.
5. Support the toner cartridge underneath with one hand while holding the cartridge handle with the other. Align the toner cartridge with its slot on the shelf, and then insert the toner cartridge into the printer. NOTE: Avoid touching the green imaging drum. Fingerprints on the imaging drum can cause print defects. 6. Close the front door.
Replace the toner-collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the printer, which could result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling.
3. Grasp the top of the toner-collection unit and remove it from the printer. 4. Remove the new toner-collection unit from its packaging. 5. Install the new unit into the printer. Make sure the toner-collection unit is firmly in place.
6. Close the left door. NOTE: If the toner-collection unit is not installed correctly, the left door does not close completely. To recycle the used toner-collection unit, follow the instructions included with the new toner-collection unit. 7. 54 Close the front door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM652 or www.hp.com/support/colorljM653.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Clickthe tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab. 4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click the Print button to print the job.
Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click the Paper/Quality tab. 4. From the Paper type drop-down, select the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and then click OK. 8. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel. 9.
Additional print tasks Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
Additional print tasks Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653.
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
Delete a stored job When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the printer can store, complete the following procedure: 1. From the Home screen on the printer control panel, open the Settings menu. 2.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wireless Direct Name for easier printer identification for HP Wireless Direct printing. The Wireless network names, e.g., Wireless, WiFi Direct, etc. are available on the Information screen by selecting the Information icon, and then selecting the Network icon or the Wireless icon. Complete the following procedure to change the printer Wireless Direct name: 1.
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Network icon to display the IP address or host name. b. button, and then select the Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running OS X 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device.
Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
1. Open the HP Embedded Web Server (EWS): a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the icon to display the IP address or host name. Network b.
74 Chapter 4 Print ENWW
5 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM652 or www.hp.com/support/colorljM653.
Advanced configuration with HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
1. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the icon to display the IP address or host name. 2. button, and then select the Network Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link. Job Log Shows a summary of all jobs the printer has processed. Configuration Page Shows the information found on the configuration page.
Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Ordering Information Enter information about ordering replacement toner cartridges. This information displays on the supplies status page. Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer. Language Set the language in which to display the HP Embedded Web Server information.
Table 5-3 HP Embedded Web Server Print tab (continued) Menu Description Print Quality Configure the print quality settings, including the following: ● General print-quality settings ● Default color settings ● Default image registration settings ● Auto sense behavior ● Default paper types ● Default optimization settings Manage Supplies Configure how the printer reacts when supplies reach a Very Low state. Manage Trays Configure settings for paper trays.
Security tab Table 5-5 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Table 5-7 HP Embedded Web Server Networking tab (continued) Menu Description Wireless Direct Configure Wireless Direct settings for printers that include embedded Wireless Direct printing or that have a wireless accessory installed. NOTE: TCP/IP Settings The configuration options available depend on the print server model. Configure TCP/IP settings for IPv4 and IPv6 networks. NOTE: The configuration options available depend on the print server model.
Table 5-7 HP Embedded Web Server Networking tab (continued) Menu Description 802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factorydefault values. CAUTION: When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Networking tab to obtain network information. Change settings as needed.
NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: ● Networking ● Ethernet ● TCP/IP ● IPV 4 Settings ● Config Method 3.
The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Network icon to display the IP address or host name. b. button, and then select the Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
Lock the formatter The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings Introduction ● Set the idle settings ● Set the sleep timer and configure the printer to use 1 watt or less of power Set the idle settings By default the printer stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the printer to cool between jobs. 1. From the Home screen on the printer control panel, open the Settings menu. 2. Open the following menus: 3.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/colorljM652 or www.hp.com/support/colorljM653. Click Drivers & Software.
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6 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Image defects table ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 96 Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/colorljM652 or www.hp.com/support/ colorljM653 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams.
Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Restore factory settings from the printer control panel 1. From the Home screen on the printer control panel, open the Settings menu. 2.
a. Keypad control panels: On the printer control panel, press the button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. Touchscreen control panels: On the printer control panel, touch the Network icon to display the IP address or host name. b. button, and then select the Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. ENWW 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Paper jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● 13.E1 output bin paper jam ● 13.A1 tray 1 paper jam ● 13.A2 tray 2 paper jam ● 13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam ● 13.A 2000-sheet tray paper jam ● 13.B9, 13.B2, 13.FF fuser paper jam ● 13.
Auto-navigation for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here. 1.
13.E1 output bin paper jam Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 1. 13.E1.XX Jam at standard output bin If paper is visible in the output bin, grasp the leading edge and gently remove it.
13.A1 tray 1 paper jam Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays control panel might display a message and an animation that assists in clearing the jam. ● 13.A1.XX Jam in tray 1 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
3. Gently pull out any jammed paper. 4. Close the right door.
13.A2 tray 2 paper jam Use the following procedure to check for paper in all possible jam locations related to Tray 2. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.A2.XX Jam in tray 2 1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 3.
4. Install and close the tray. 5. Open the right door. 6. Gently pull out any jammed paper.
7. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 8. If paper is jammed as it enters the output bin, gently pull the paper out to remove it. 9. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser. CAUTION: The fuser can be hot while the printer is in use.
10. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 11. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place. 12. Close the right door.
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam Use the following procedure to check for paper in all possible jam locations related to the 550-sheet trays. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.A3.XX Jam in tray 3 ● 13.A4.XX Jam in tray 4 ● 13.A5.XX Jam in tray 5 1. Pull the tray completely out of the printer by pulling and lifting it up slightly. 2. Remove any jammed or damaged sheets of paper.
3. Remove any paper from the feed rollers inside the printer. First pull the paper to the left to release it, and then pull it forward to remove it. 4. Install and close the tray. 5. Open the lower-right door. 6. Gently pull out any jammed paper.
7. Close the lower-right door. 8. Open the right door. 9. Gently pull out any jammed paper.
10. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 11. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 12. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser. CAUTION: The fuser can be hot while the printer is in use.
13. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 14. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place. 15. Close the right door.
13.A 2000-sheet tray paper jam Use the following procedure to check for paper in all possible jam locations related to the 2,000-sheet highcapacity tray. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.A4.XX Jam in tray 4 1. Open the 2,000-sheet high-capacity input tray. 2. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
3. Remove the paper from the tray. 4. Press the release latch on the side of the tray to release it. 5. Lift the tray up and then pull it straight out to remove it.
6. If jammed paper is in the feed area, pull it down to remove it. First pull the paper to the left to release it, and then pull it forward to remove it. 7. Install the tray, and then load full reams of paper into the tray. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. NOTE: The tray holds 2,000 sheets of paper. For best results, load full reams of paper. Avoid dividing reams into smaller sections. 8. Close the tray.
9. Open the lower-right door. 10. Remove any jammed paper. 11. Close the lower-right door. NOTE: If, after clearing the jam, the printer control panel displays a message that there is no paper in the tray or the tray is overfilled, remove the tray and look behind it for any remaining paper.
13.B9, 13.B2, 13.FF fuser paper jam Use the following procedure to check for paper in all possible jam locations inside the right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.B9.XX Jam in fuser ● 13.B2.XX Jam in . ● 13.FF.EE Door Open Jam CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Gently pull out any jammed paper.
3. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. 4. If paper is jammed as it enters the output bin, gently pull the paper downward to remove it. 5. Paper could be jammed inside the fuser where it would not be visible. Grasp the fuser handles, lift up slightly, and then pull straight out to remove the fuser. CAUTION: The fuser can be hot while the printer is in use.
6. Open the jam-access door on the fuser. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled. 7. Close the jam-access door on the fuser, and push the fuser completely into the printer until it clicks into place. 8. Close the right door.
13.B2 right door paper jam Use the following procedure to check for paper in the lower-right door. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.B2.XX Jam in . ● 13.FF.EE Door Open Jam 1. Open the lower-right door. 2. Gently remove any jammed paper. 3. Close the lower-right door.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Try a different print driver ● Calibrate the printer to align the colors If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button. Check toner-cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts. Step one: Print the supplies status page 1.
3. ● Maintenance ● Calibration/Cleaning ● Cleaning Page Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page. Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge. 1.
● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1.
HP UPD PCL 5 HP UPD PCL 6 ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred whe
Image defects table Table 6-1 Image defects table quick reference Table 6-2 Light print on page 136 Table 6-3 Gray background or dark print on page 136 Table 6-4 Blank page — No print on page 137 Table 6-5 Black page on page 137 Table 6-6 Banding defects on page 138 Table 6-7 Streak defects on page 138 134 Chapter 6 Solve problems ENWW
Table 6-1 Image defects table quick reference (continued) Table 6-8 Fixing/fuser defects on page 139 Table 6-9 Image placement defects on page 139 Table 6-10 Color plane registrations defects (color models only) on page 140 Table 6-11 Output defects on page 140 Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1. Reprint the document.
Table 6-2 Light print Description Sample Possible solutions Light print: 1. Reprint the document. The printed content on the entire page is light or faded. 2. Remove the cartridge, and then shake it to redistribute the toner. 3. Mono models only: Make sure that the Economode setting is disabled both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supply status page and check for life and usage of the cartridge. 6.
Table 6-4 Blank page — No print Description Sample Possible solutions Blank page — No print: 1. The page is completely blank and contains no printed content. Make sure that the cartridge is genuine HP cartridges. 2. Make sure that the cartridge is installed correctly. 3. Print with a different cartridge. 4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the problem persists, go to support.hp.com.
Table 6-6 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. Try printing from another tray. 3. Replace the cartridge. 4. Use a different paper type. 5.
Table 6-8 Fixing/fuser defects Description Fixing/fuser Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document.
Table 6-10 Color plane registrations defects (color models only) Description Sample Possible solutions Color plane registrations: 1. Reprint the document. One or more color of the planes is not aligned with the other color planes. The primary error will typically occur with yellow. 2. From the printer control panel, calibrate the printer. 3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge. 4.
Solve wired network problems Introduction Certain types of problems can indicate there is a network communication problem. These problems include the following issues: ● The periodic loss of ability to communicate with the printer ● The printer cannot be found during driver installation ● A periodic failure to print Check the following items to verify that the printer is communicating with the network.
The computer is unable to communicate with the printer 1. Test network communication by pinging the network. a. 2. Open a command-line prompt on your computer. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network. ● For OS X, verify that the wireless router supports Bonjour. The printer does not print after the wireless configuration completes 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3.
The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network. The wireless network is not functioning 1. Make sure that the network cable is not connected. 2.
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Index Symbols/Numerics 2,000 High-capacity input tray with stand part number 38 2,000-sheet high-capacity input tray clear jams 121 loading 30 3 x 550-sheet tray with stand part number 38 550-sheet paper trays part numbers 38 550-sheet tray with stand part number 38 550-sheet trays jams 116 A accessories ordering 38 part numbers 38 acoustic specifications 17 AirPrint 71 alternative letterhead mode 34 Android devices printing from 71 B bin, output locating 2 Bonjour identifying 76 browser requirements HP em
Hi-Speed USB 2.
pages per sheet selecting (Mac) 62 selecting (Windows) 58 paper jams 108 loading the 2,000-sheet highcapacity input tray 30 loading Tray 1 20 loading Tray 2 and the 550-sheet trays 25 selecting 131 Tray 1 orientation 22 Tray 2 and the 500-sheet trays orientation 32 Tray 2 and the 550-sheet trays orientation 27 paper jams 2,000-sheet high-capacity input tray 121 550-sheet trays 116 fuser 125 locations 107 lower-right door 128 output bin 109 right door 125 Tray 1 110 Tray 2 112 paper pickup problems solving 1
toner-collection unit replacing 52 touchscreen locating features 7 transparencies printing (Windows) 58 Tray 1 jams 110 loading envelopes 35 paper orientation 22 Tray 2 jams 112 Tray 2 and the 500-sheet trays paper orientation 32 Tray 2 and the 550-sheet trays loading 25 paper orientation 27 trays capacity 10 included 10 locating 2 troubleshooting check toner-cartridge status 130 jams 108 network problems 141 paper feed problems 101 wired network 141 wireless network 143 troubleshooting tools HP Embedded We
