User Guide - Windows 7

Using the Windows recovery tools ..................................................................................... 60
Using f11 recovery tools (select models only) ................................................................... 61
Using Windows 7 operating system media ........................................................................ 61
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........................................... 63
Using Computer Setup ....................................................................................................................... 63
Starting Computer Setup ................................................................................................... 63
Navigating and selecting in Computer Setup ..................................................................... 63
Restoring factory settings in Computer Setup ................................................................... 64
Updating the BIOS ............................................................................................................. 64
Determining the BIOS version ........................................................................... 64
Downloading a BIOS update ............................................................................. 65
Using MultiBoot .................................................................................................................................. 66
About the boot device order ............................................................................................... 66
Choosing MultiBoot preferences ........................................................................................ 66
Setting a new boot order in Computer Setup .................................................... 66
Dynamically choosing a boot device using the f9 prompt ................................. 67
Setting a MultiBoot Express prompt .................................................................. 67
Entering MultiBoot Express preferences ........................................................... 67
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 68
13 Support ......................................................................................................................................................... 69
Contacting support ............................................................................................................................. 69
Labels ................................................................................................................................................. 70
14 Specifications ................................................................................................................................................ 71
Input power ......................................................................................................................................... 71
Operating environment ....................................................................................................................... 71
Appendix A Traveling with or shipping your computer ....................................................................................... 72
Appendix B Troubleshooting .............................................................................................................................. 73
Troubleshooting resources ................................................................................................................. 73
Resolving issues ................................................................................................................................ 73
The computer is unable to start up .................................................................................... 73
The computer screen is blank ............................................................................................ 73
Software is functioning abnormally .................................................................................... 74
The computer is unusually warm ....................................................................................... 74
An external device is not working ...................................................................................... 74
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