User Guide - Windows 8

BTroubleshooting
The following sections are included in this appendix:
Troubleshooting resources
●
Access website links and additional information about the computer through HP Support Assistant.
To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to
http://www.hp.com/go/contactHP. For worldwide
support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
E-mail HP support.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
84 Appendix B Troubleshooting ENWW