HP 15 Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 4 Right side ...............................................................................................................................................................
Memory module ................................................................................................................................ 30 WLAN module .................................................................................................................................... 31 Optical drive .......................................................................................................................................
What you need to know before you get started ............................................................. 80 Using the HP Recovery partition (select models only) ................................................... 81 Using HP Recovery media to recover .............................................................................. 81 Changing the computer boot order ................................................................................ 81 Removing the HP Recovery partition (select models only) ....
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1 Product description Category Description Product Name HP 15 Notebook PC Processors Processors are attached to the system board. Chipset ● Intel Core i3-4030U, 1.9 GHz, 1333 MHz/3 MB L2 cache, 15 W ● Intel Core i3-4010U, 1.7 GHz, 1333 MHz/3 MB L2 cache, 15 W ● Intel Core i3-4005U, 1.7 GHz, 1333 MHz/3 MB L2 cache, 15 W ● Intel Pentium N3540, 2.16 GHz, turbo up to 2.66 GHz, 1333 MHz/2 MB L2 cache, 4.5 W ● Intel Pentium N3530, 2.16 GHz, turbo up to 2.58 GHz, 1333 MHz/2 MB L2 cache, 4.
Category Description Hard drive Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Serial ATA Accelerometer/hard drive protection support Supports the following hard drives: Optical drive ● 750 GB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm and 7.0 mm ● 320 GB, 5400 rpm, 9.5 mm and 7.0 mm 9.
Category Description Multitouch gestures enabled Supports Windows® 8 Modern TrackPad Gestures Support PS/2 interface Power requirements Supports the following AC adapters: 1 M length power cord 45 W HP Smart AC adapter (3-wire, 4.5 mm barrel) Supports the following batteries: Security ● 4 cell, 41 Whr, 2.8 AH ● 3 cell, 31 Whr, 2.8 AH Kensington Security Lock TPM 2.0 (SharkBay and Braswell) Operating system Preinstalled: Windows 10 Windows 8.1 with Bing image (64 bit) Windows 8.
2 External component identification Right side Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Hard drive or eMMC light Blinking white: The hard drive or eMMC is being accessed.
Component Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). (4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (5) Optical drive (select models only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page.
Component Description (6) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (7) USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) Memory card reader Reads optional memory cards that store, manage, share, or access information.
Component Description (4) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. Webcam To use the webcam in Windows 8.1, from the Start screen, type camera, and then select Camera from the list of applications. To use the webcam in Windows 10, type camera in the taskbar search box, and then select Camera. (5) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).
Top TouchPad Component (1) Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. Lights 8 The TouchPad also supports edge-swipe gestures.
Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. (3) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description Right-click the Start button, and then select Power Options. (2) Speakers Produce sound. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or, on select models, the spacebar. (3) Windows key Windows 8.1: Returns you to the Start screen from an open app or the Windows desktop.
Bottom Component Description (1) Battery lock Locks and unlocks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Battery release latch Releases the battery. (4) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. In Windows 8.1, from the Start screen, type h, and then select Help and Support.
Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 14 for details.
16 Item Component Spare part number (1) Display assembly: For display assembly subcomponent level spare part information, see Display assembly subcomponents on page 19.
Item Component (2) Keyboard (includes keyboard cable): (3) Spare part number For use in Canada 776778-DB1 For use in Latin America 776778-161 For use in the United States 776778-001 Top cover (includes TouchPad board and cable): Black 776785-001 Red 832758-001 Silver 836863-001 (4) Power button board (includes cable) 776780-001 (5) TouchPad button board (includes cable) 732078-001 (6) Power connector bracket is available with the power connector (spare part number 732067-001) (7)
Item Component Spare part number System board with Intel Celeron N2840 processor 786899-001, -501 System board with Intel Celeron N2840 processor (eDP models) 828164-001, -601 System board with Intel Celeron N2830 processor 779457-001, -501 System board with Intel Celeron N2820 processor 789103-001, -501 System board with Intel Celeron N2815 processor 789101-001, -501 System board with Intel Celeron N2805 processor 787077-001, -501 Models with a hard drive and no optical drive: System board w
Item Component Spare part number (18) Speakers (include, speaker cables, and 4 rubber isolators) 732084-001 (19) Li-ion battery (20) 4 cell, 41 Wh, 2.8 Ah 752237-001 3 cell, 31 Wh, 2.
Item (3) (4) Component Spare part number HD, BrightView 732080-001 HD, BrightView, eDP 828163-001 Webcam/microphone module (includes adhesive) 776787-001 HD webcam/microphone module (includes adhesive) 790203-001 Display panel cable (includes webcamera/microphone module cable and two rubber screws) For use in models without eDP displays 732066-001 For use in models with eDP displays 828161-001 (5) Antenna Kit (includes left and right wireless antenna cables and transceivers and 2 rubber sc
Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) 750 GB 5400 rpm 778190-001 500 GB 5400 rpm 669299-001 Hard Drive Hardware Kit, includes: 732071-001 Hard drive rubber bracket Hard drive connector cable Hard drive screws (2, not illustrated) (2) DVD±RW Double-Layer SuperMulti Drive (includes optical drive hardware kit with optical drive bezel, bracket, connector cable, and screws) 779456-0
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4 cell, 41-Wh, 2.8-Ah, Li-ion battery 752237-001 3 cell, 31 Wh, 2.8-Ah, Li-ion battery 776622-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Service door Description Spare part number Service door is available with the plastics kit. 776781-001 1. Using a small Phillips screwdriver, loosen the service door screws (1). 2. Lift the door (2). 3. Slide the service door (3) forward to remove.
Memory module Description Spare part number 8 GB memory module (PC3, 12800, 1600-MHz) 693374-001 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 2 GB memory module (PC3, 12800, 1600-MHz) 691739-001 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
WLAN module Description Spare part number Ralink RT3290LE 802.11 bgn 1×1 Wi-Fi and Bluetooth 4.0 combo adapter 690020-001 Realtek RTL8188EE 802.11 bgn Wi-Fi adapter 709848-001 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter 753076-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number DVD±RW Double-Layer SuperMulti Drive (includes bezel, bracket, cable, and screws) 779456-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). 2. Use an unbent paperclip and press in gently on the paper clip (1) and release from the tab (2) until the disc tray releases. Tilt the tray (3) and pull the bezel (4) to remove it. Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Display panel NOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. For procedures to replace the HP Pavilion Notebook display assembly subcomponents, see Display assembly on page 65.
c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) to the keyboard . d. Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it. Reverse this procedure to replace the panel.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Canada 776778-DB1 Keyboard for use in Latin America 776778-161 Keyboard for use in the United States 776778-001 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Lift the rear edge of the keyboard (2), and then swing the keyboard up and forward until it rests upside down on the palm rest.
7. Release the ZIF connector (1) by lifting the connector tab to which the keyboard cable is connected, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard. Top cover NOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPad cable.
a. Optical drive (see Optical drive on page 33). b. Remove the service door (see Service door on page 29). c. Remove the WLAN module (see WLAN module on page 31). d. Remove the memory module (see Memory module on page 30). e. Keyboard (see Keyboard on page 38). Remove the top cover: 1. Remove the five Phillips M2.5×3.0 screws that secure the top cover to the base enclosure.
42 2. Disconnect the power button cable (1) and the TouchPad cable (2). 3. Close the display and turn the computer upside down. 4. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer.
5. Remove the additional three Phillips M2.0×1.5 screws from the optical drive bay (1) and the three Phillips M2.5×6.5 screws from under the service door (2). 6. Turn the computer over and open the display. 7. Gently press on the right upper corner (1) where the display hinge and top cover meet. Lift around the edges of the top cover (2). Lift to remove the top cover (3).
● Power button board and cable (see Power button board on page 47). ● Optical drive cable, (see Optical drive on page 33). ● USB/audio board, (see Hard drive on page 44). Reverse this procedure to install the top cover. Hard drive NOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. These components are included in the Hard Drive Hardware Kit, spare part number 732071-001.
2. Lift the front of the hard drive (1) and slide the hard drive (2) forward .
3. Release the hard drive connector cable from the clips. NOTE: You will disconnect the hard drive connector cable from the system board when you remove the system board. 4. 46 If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips M3.0×3.5 screws (1) from the bracket and separate the front edges of the hard drive rubber bracket from the hard drive b.
Reverse this procedure to reassemble and install the hard drive. Power button board Description Spare part number Power button board (includes cable) 776780-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the power button board (2) with cable (the cable was disconnected from the top cover when removing the top cover). Reverse this procedure to install the power button board.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 732078-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Lift up and remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board.
Optical drive connector cable NOTE: The optical drive connector cable is included with the optical drive, spare part number 779456-001. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the optical drive connector cable. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.
Description Spare part number System board with Intel Celeron N2830 processor 782105-001, -501 System board with Intel Celeron N2820 processor 789102-001, -501 System board with Intel Celeron N2815 processor 789100-001, -501 System board with Intel Celeron N2805 processor 787076-001, -501 Before removing the system board, follow these steps: 1. Turn off the computer.
54 2. Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) that secures the power connector bracket to the base enclosure. 3. Remove the four Phillips M2.5×5.0 screws (1) that secure the system board to the base enclosure. 4. Lift the right side of the system board (2) until it rests at an angle.
5. Carefully remove from the power connector (3). Remove the system board by sliding it up and to the right at an angle and pull the system board (4) carefully to the right. 6. Remove the hard drive connector cable: a. Turn the system board upside down, with the front toward you.
b. Disconnect the hard drive connector cable from the system board. The hard drive cable is part of the Hard Drive Hardware Kit, part number 732071-001. Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 697917-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the RTC battery (2). Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up.
Fan Description Spare part number Fan 732068-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Remove the fan (3) from the system board. Reverse this procedure to install the fan.
Heat sink assembly Description Spare part number Heat sink for use with Intel Core processors 742581-001 Heat sink for use in computers with Intel Pentium N3540, Celeron N2940, and Celeron N2840 processors 749040-001 Heat sink for use in computers with Intel Celeron N3150 and N3050 processors 828173-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
4. Remove the heat sink assembly (2). Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) before replacing a heat sink onto a system board. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. 5. 62 Reverse this procedure to install the fan/heat sink assembly.
Power connector cable Description Spare part number Power connector cable (includes bracket) 732067-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the power connector cable. Speakers Description Spare part number Speakers (include, speaker cable, and 4 rubber isolators) 732084-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to install the speaker.
Description Spare part number Display enclosure for use in red models (includes 2 rubber screw covers) 832757-001 Display enclosure for use in silver models (includes 2 rubber screw covers) 836862-001 NOTE: The display assembly is spared both together and at the subcomponent level. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer.
2. Remove the display assembly (3). 3. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips M2.5×5.0 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are included in the display bezel spare part kit, spare part number 676644-001, and in all display assembly subcomponent spare part kits. b.
CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. 4. 68 If it is necessary to replace the display panel: a. Remove the four Phillips M2.0×3.5 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) and turn the display panel upside down. c. Release the connector (1) that secures the display panel cable connector to the display panel.
d. 5. 6. Disconnect the display panel cable (2) from the display panel and remove the panel (3). If it is necessary to replace the webcamera/microphone module: a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module. (The webcamera/microphone module cable is part of the display panel cable.) b. Detach the webcamera/microphone module (2) from the display enclosure.
7. a. Remove the four Phillips M2.5×4.0 screws (1) and (2) that secure the hinges to the display enclosure. b. Remove the hinges and brackets (3) from the display enclosure. If it is necessary to replace the display panel cable: a. 70 Release the display panel cable from the clips (1) and routing channel built into the display enclosure.
b. 8. Carefully release the cable from the channel guides (2) and remove the display panel cable (3). If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available in the Antenna Kit, spare part number 776770-001. Reverse this procedure to install the display assembly.
7 Using Setup Utility (BIOS) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.
8 Using Setup Utility (BIOS) in Windows 10 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. – or – ▲ Use Setup Utility (BIOS). To use Setup Utility (BIOS): 1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 75). 2. Select Main, select System Information, and then make note of the BIOS version. 3. Select Exit, select No, and then follow the on-screen instructions. To check for later BIOS versions, see Downloading a BIOS update on page 76.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
9 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. ● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
To change the boot order: 1. Insert the HP Recovery media. 2. Start Computer Setup: ▲ Turn on or restart the computer, quickly press esc, and then press f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
10 Backing up, restoring, and recovering in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 84. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
12 Specifications Computer specifications Metric U.S. Width 38.56 cm 15.18 in Depth 25.8 cm 10.15 in Height (front to back) 2.26 cm .89 in Weight 2.09 or 2.29 kg (depending on configuration) 4.61 lb or 5.05 (depending on configuration) Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.62 A – 90 W 19.5 V dc @ 2.
Metric U.S. Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) Hard drive specifications 750 GB* 500 GB* Height 9.5 or 7 mm 9.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 5 AC adapter, spare part numbers 20 action keys identifying 11 antenna removal 71 spare part number 20, 65, 72 Antenna Kit, spare part number 20, 65, 72 audio, product description 2 audio-out (headphone) jacks 4 B backups 78, 83 base enclosure, spare part number 19 battery removal 28 spare part number 19, 28 battery cover, identifying 12 battery lock, locks and unlocks the battery 12 battery release latch 12 BIOS determining version 73, 75 downloading an update 73, 76 starting the Setup U
J jacks audio-out (headphone) network 5 RJ-45 (network) 5 4 K keyboard product description 2 removal 38 spare part numbers 17, 38 keypad, integrated numeric 11 keys action 11 esc 11 fn 11 num lock 11 Windows 11 L labels serial number 14 latches 12 lights AC adapter 5 caps lock 9 eMMC 4 hard drive 4 mute 9 power 4 wireless 9 M memory card reader, identifying 6 memory module identifying 12 product description 1 removal 30 spare part numbers 18, 30 microphone product description 2 minimized image recovery 81
service door spare part number 29 serviceability, product description 3 slots memory card 6 security cable 5 speakers identifying 11 removal 64 spare part number 19, 64 specifications computer 90 display 90 hard drive 91 supported discs, recovery 79, 84 system board removal 52 spare part numbers 17, 52 system information locating 14 system recovery 80, 85 system restore point creating 79, 84 system restore point, creating 78, 83 webcamera/microphone module removal 69 spare part number 20, 65, 69 Windows sy
