HP DeskJet 3700 All-in-One series
Table of contents 1 HP DeskJet 3700 series Help ........................................................................................................................... 1 2 Get started .................................................................................................................................................... 3 Printer parts ...........................................................................................................................................................
Scan using Webscan ............................................................................................................................................ 45 Tips for copy and scan success ............................................................................................................................ 46 6 Manage cartridges ....................................................................................................................................... 47 Check estimated ink levels ....
1 HP DeskJet 3700 series Help Learn how to use your HP DeskJet 3700 series.
2 Chapter 1 HP DeskJet 3700 series Help ENWW
2 ENWW Get started ● Printer parts ● Control panel features ● Control panel lights and display icons status ● Load media ● Change the default paper size detected by printer ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off 3
Printer parts 4 1 Paper-width guide 2 Input tray extender 3 Input tray 4 Input tray shield 5 Scanner 6 Scan path 7 Scan light 8 Control panel 9 Cartridge access door 10 Cartridges 11 Output tray 12 Output tray extender (also referred to as the tray extender) 13 Paper catch 14 Power connection 15 USB port Chapter 2 Get started ENWW
Control panel features Overview of buttons and lights Feature Description 1 Control panel display : Indicates number of copies, media errors, wireless status and signal strength, Wi-Fi Direct status, and ink levels. 2 Information button: Prints out a printer information page. Press the button in combination with the Wireless button, or the Wi-Fi Direct button to get more specific help pages tied to each of these buttons.
Feature Description 10 Web Services button: Prints a diagnostic page to help troubleshooting Web Services issues if Web Services light is blinking. Web Services light: A blinking light indicates a problem with the connection to Web Services. 11 Wi-Fi Direct button: Turns on or off Wi-Fi Direct. Wi-Fi Direct light: Indicates the on or off status of Wi-Fi Direct.
Control panel lights and display icons status Power button light ● Status Description On The printer is on. Off The printer is powered off. Dimmed Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after five minutes of inactivity. Blinking The printer is processing a job. To cancel the job, press the Cancel button ( Blinking fast If the cartridge access door is open, close it.
Status Description The Wireless light is blinking, and the Wireless icon and Wireless Attention icon are on. There is no wireless signal. The Wireless light is blinking, the Wireless icon is on, and the Wireless Attention icon is blinking. — Make sure your wireless router or access point is powered on. — Move the printer closer to the wireless router. One of the following might have occurred. — The printer has a problem connecting to the wireless network.
Status Description The Web Services light is white and on. The Web Services feature is on and ready to use. For information about Web Services, see Use Web Services on page 33. The Web Services light is off. The Web Services feature is not registered. To learn how to register Web Services, see Set up Web Services on page 35. The Web Services light is white and keeps blinking. The Web Services feature has been registered, but there is a connectivity issue.
Load media Select a paper size to continue. To load full-size paper 10 1. Raise the input tray and input tray extender. 2. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper.
4. Pull out the output tray and the output tray extender, and then lift the paper catch. To load small-size paper ENWW 1. Raise the input tray and input tray extender. 2. Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 3. Slide the paper-width guide to the right until it stops at the edge of the paper.
4. Pull out the output tray and the output tray extender, and then lift the paper catch. To load envelopes 12 1. Raise the input tray and input tray extender. 2. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to be printed on should face up. 3. Slide the paper-width guide to the right against the stack of envelopes until it stops.
4. ENWW Pull out the output tray and the output tray extender, and then lift the paper catch.
Change the default paper size detected by printer The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded paper is large, small, or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer 14 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Settings tab. 3.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Open the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: 18 ● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
Sleep mode ● Power usage is reduced while in Sleep mode. ● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. To change the time to Sleep mode ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Settings tab. 3. In the Power Management section, click Energy Save Mode, and select the desired option. 4. Click Apply.
Quiet Mode Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default. NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.
Auto-Off This feature turns the printer off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.
22 Chapter 2 Get started ENWW
3 ENWW Print ● Print documents ● Print photos ● Print envelopes ● Print using the maximum dpi ● Print from mobile devices ● Tips for print success 23
Print documents Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 10. To print a document (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4.
4. On the Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut. To change other print settings, click the other tabs. For more printing tips, see Tips for print success on page 30. NOTE: If you change the paper size, ensure that you have loaded the correct paper in the input tray. 5. After you print the first side, follow the onscreen instructions to reload the paper, and then click Continue. 6. Click OK to print. To print on both sides of the page (OS X) ENWW 1.
Print photos Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 10. To print a photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Print envelopes Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. For more information about loading envelopes, see Load media on page 10. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word application. To print an envelope (Windows) 1.
Print using the maximum dpi Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. For a list of supported print resolutions, visit the product support website at www.support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box.
Print from mobile devices You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. To print from mobile devices 1. Make sure your printer is connected to the same network as your mobile device. 2. Enable printing on your mobile device: ● iOS: Use the Print option from the Share menu. No setup is required since iOS AirPrint is preinstalled. NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.
Tips for print success To print successfully, the HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. Print settings do not apply to copying or scanning. Ink tips ● Use original HP cartridges. ● Install both the black and tri-color cartridges correctly. For more information, see Replace cartridges on page 50. ● Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
— Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding method from the drop-down list, and then click OK. ○ Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side. Select the option if your reading habit is from left to right. ○ Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
32 Chapter 3 Print ENWW
4 ENWW Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services 33
What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (using wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services Before you set up Web Services, make sure your printer is connected to the Internet using a wireless connection. To set up Web Services 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4.
Print with HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet access. To print a document using HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 35. 2. Press the Information button ( ) to print an information page, and then find the email address for your printer from the page. 3.
Remove Web Services To remove Web Services, complete the following steps: ENWW 1. Open the embedded web server (EWS). For more information, see Open the embedded web server on page 65. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.
38 Chapter 4 Use Web Services ENWW
5 ENWW Copy and scan ● Copy documents ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success 39
Copy documents NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality when copying. To copy documents 1. Load paper in the input tray. For information about how to load paper, see Load media on page 10. 2. Load the original print side up, fully justified to the right side of the scanner, until it feeds into the scan path and the scan light turns on. 3. Press either the Start Copy Black button ( ) or the Start Copy Color button ( ) to make a copy.
Scan using the HP printer software ● Scan to a computer ● Create a new scan shortcut (Windows) ● Change scan settings (Windows) Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. To scan a document or photo to a file (Windows) 1.
● Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
3. In the printer software, click Scan , and then click Scan a Document or Photo . 4. Click Create New Scan Shortcut . 5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create . For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as JPEG . This makes available the options for working with graphics when scanning. 6.
● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is finished. ● Click the save icon to the right of the shortcut, and then click Scan . Go online to learn more about using the HP Scan software. Learn how to: 44 ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning.
Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: By default, Webscan is off. You can enable this feature from the EWS. If you are unable to open Webscan in the EWS, your network administrator might have turned it off.
Tips for copy and scan success Use the following tips to copy and scan successfully: 46 ● Load single sheet of original to the scanner at a time. ● Do not scan originals with staples or paper clips attached. ● Do not scan originals containing wet materials (such as crayons, markers, or other painted items). ● Remove original from the scan path once scan is complete. ● Do not put the scanner in direct sunlight, bright lighting, or dusty environment.
6 Manage cartridges This section contains the following topics: ENWW ● Check estimated ink levels ● Order ink supplies ● Replace cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges 47
Check estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges. NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Order ink supplies Before ordering cartridges, locate the correct cartridge number. To locate the cartridge number on the printer ● The cartridge number is located inside the cartridge access door. To locate the cartridge number from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 18. 2. In the printer software, click Shop, click Shop For Supplies Online, and then follow the onscreen instructions.
Replace cartridges To replace the cartridges 1. Check that power is on. 2. Remove the cartridge. 3. a. Open the cartridge access door and wait for the print carriage to move to the center of the printer. b. Press down to release the cartridge, and then pull it toward you out of the slot. Insert a new cartridge. a. 50 Remove the cartridge from the packaging.
b. Remove the plastic tape using the pull tab. NOTE: Do not touch the electrical contacts on the cartridge. ENWW c. Slide the cartridge into the slot at a slight upward angle, and then push up on the cartridge until it clicks into place. d. Close the cartridge access door.
Use single cartridge mode Use the single cartridge mode to operate the printer with only one cartridge. The single cartridge mode is initiated when one of the following occurs. ● There is only one cartridge installed in the carriage. ● A cartridge is removed from the carriage if there are two cartridges installed previously.
Cartridge warranty information The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This warranty does not cover HP cartridges that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Tips for working with cartridges Use the following tips to work with cartridges: 54 ● To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. ● Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges reduces ink evaporation. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot.
7 ENWW Connect your printer ● Connect your printer to a wireless network with a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up and using a networked printer 55
Connect your printer to a wireless network with a router TIP: To print a wireless quick start guide, press the Information button ( ) for three seconds. ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have following: ● A wireless 802.
NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains lit. Connect your printer to a wireless network using HP printer software To connect the printer to an integrated wireless WLAN 802.11 network, you will need the following: ● A wireless 802.11b/g/n network that includes a wireless router or access point.
If you have the HP printer software installed on your computer 2. a. Double-click HP Utility in the HP folder in the Applications folder. b. On the menu bar at the top of the screen, choose Setup New Device from the Devices menu, and then follow the onscreen instructions. After the printer connects successfully, the blue Wireless light stops blinking and remains on. To connect a new printer (Windows) 1. Open the printer software.
Connect wirelessly to the printer without a router With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. — If you are using a computer, make sure you have installed the printer software provided with the printer.
3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 3700 series (where ** are the unique characters to identify your printer).
such as DIRECT-**-HP DeskJet 3700 series (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP Wi-Fi Direct connection. a.
Wireless settings You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. To turn on or off the wireless capability of the printer Press the Wireless button ( ) to turn on or off the printer wireless capabilities.
Connect your printer to your computer with a USB cable (nonnetwork connection) The printer supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Insert the printer software CD in the computer CD-ROM drive. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by selecting USB on the Connection Options screen. 3.
Change from a USB connection to a wireless network If you first set up your printer and installed the software with a USB cable, directly connecting the printer to your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n network that includes a wireless router or access point. NOTE: The printer only supports connections using 2.4GHz.
Advanced printer management tools (for networked printers) When the printer is connected to a network, you can use the embedded web server (EWS) to view status information, change settings, and manage the printer from your computer. NOTE: You can open and use the EWS without being connected to the Internet. However, some features are not available. NOTE: To view or change some settings, you might need a password.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.
Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router or access point is powered on. The printer searches for wireless routers, then lists the detected network names on the computer. ● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN before you can access any other device on your network, including the printer.
68 Chapter 7 Connect your printer ENWW
8 Solve a problem This section contains the following topics: ENWW ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Network and connection issues ● Printer hardware issues ● Control panel error codes and status ● HP support 69
Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues. Use an HP online troubleshooting wizard. Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for clearing paper jams Paper jams can occur in several locations. To clear a paper jam from the input tray 1.
2. Pull the paper gently out of the output tray. 3. Press the Resume button ( ) on the control panel to continue the current job. To clear a paper jam from the cartridge access area ENWW 1. Press the Cancel button ( ) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Remove the jammed paper. a. Press the Power button ( b. Open the cartridge access door. c.
3. d. Remove the jammed paper. e. Close the cartridge access door. Press the Power button ( ) to turn on the printer. Clear a print carriage jam Resolve a print carriage jam. Use an HP online troubleshooting wizard. If something is blocking the print carriage or it does not move easily, get step-by-step instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Solve paper-feed problems What kind of problem are you having? ● ● ● ENWW Paper is not picked up from the input tray — Make sure paper is loaded in the input tray. For more information, see Load media on page 10. — Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. — Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
Cartridge issues Identify whether a cartridge has a problem To identify whether a cartridge has a problem, check the status of the Ink Alert light and the corresponding Ink Level icon. For more information, see Control panel error codes and status on page 89. If you get a cartridge problem message from the printer software that states at least one of the cartridges has a problem, do the following to identify whether a cartridge has a problem. 1. 2.
3. Remove the cartridge indicated in the error message. 4. Clean the cartridge contacts and printer contacts. a. Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts on the cartridge. The electrical contacts are the small gold-colored dots on the cartridge. b. Wipe only the contacts with a dry swab or lint-free cloth. CAUTION: Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge. c.
Printing issues What do you want to do? Fix problems with page not printing (unable to print) HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Troubleshoot problems with print jobs not printing. This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer is not responding or printing.
4. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services.
● Windows 10: From the Windows Start menu, click All apps, select Windows System, Control Panel, and then click View devices and printers under Hardware and Sound menu. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers.
Read general instructions in the Help for resolving print quality issues NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 15.
To print a diagnostics page 7. a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 18. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. e. Review the blue, magenta, yellow, and black boxes on the diagnostics page.
To improve print quality (OS X) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 15. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty paper in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
To automatically clean the printhead a. Load Letter or A4 plain, white paper in the input tray. b. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. c. Select your printer from the list of devices at the left of the window. d. Click Clean Printheads. e. Click Clean, and follow the onscreen instructions. CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and shortens the life of the print head.
Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages.
Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Solve scan problems Use an HP online troubleshooting wizard. NOTE: This utility is only available for Windows operating system. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: Use an HP online troubleshooting wizard This utility is only available for Windows operating system. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
Read general instructions in the Help for Wi-Fi Direct troubleshooting ENWW 1. Make sure that the Wi-Fi Direct light on the printer control panel is on. If the light is off, press the Wi-Fi Direct button ( ) to turn it on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4.
Printer hardware issues Close cartridge access door ● Cartridge door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the power cord of the printer is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. For more information, see Auto-Off on page 21.
Control panel error codes and status Control panel error codes ● If the Number of copies icon on the printer display is alternating between the letter E and a number, it indicates the printer is in an error state. The letter E and the number work as error codes. Light behavior Cause and Solution The Number of copies icon is alternating between the letter E and the number 1. At the same time, the Resume light is blinking.
Light behavior Cause and Solution The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Resume light is blinking. There is a paper jam. Clear the jam, and then press the Resume button ( ) to continue printing. For more information, see Jams and paper-feed issues on page 70. The Number of copies icon is alternating between the letter E and the number 5. At the same time, all lights on the control panel are blinking. The scanner is not working.
Light behavior Cause and Solution Both Ink Level icons are blinking with no segment, and the Ink Alert light is blinking. One of the following might have occurred. — Both cartridges are missing. — Both cartridges are installed improperly, or still have plastic tape on them. — Both cartridges are incompatible or damaged. Try the following solutions to solve the problem. ENWW — If there is no cartridge installed in the printer, install the cartridges.
Light behavior Cause and Solution One of the Ink Level icons is blinking with no segment, the Ink Alert light is on, and the Resume light is blinking. One of the following might have occurred. — Both cartridges are missing. — Both cartridges are installed improperly, or still have plastic tape on them. — Both cartridges are incompatible or damaged. Try the following solutions to solve the problem. — If the corresponding cartridge is newly installed, it might be counterfeit or previously used.
Control panel paper error status ● Light behavior Cause and Solution The Error icon, the Paper Error icon, and the Resume light are on. There is no paper in the input tray. Load paper in the input tray. For information about how to load paper, see Load media on page 10. The Error icon, the Paper Error icon, and the Resume light are blinking. The printer receives a printing job, and detects that there is no paper in the input tray.
HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Additional warranty options Extended service plans are available for the HP DeskJet 3700 series at additional costs. Go to www.support.hp.com , select your country/region and language, then explore the extended warranty options available for your printer.
96 Chapter 8 Solve a problem ENWW
A Technical information The technical specifications and international regulatory information for the HP DeskJet 3700 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 3700 series.
HP Company notices The information contained herein is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Specifications Technical specifications for the HP DeskJet 3700 series are provided in this section. For more product specifications, see the Product Data Sheet at www.support.hp.com . System requirements ● Software and system requirements can be found in the Readme file, which is available on the HP printer software CD provided with your printer. ● For information about future operating system releases and support, visit the HP online support website at www.support.hp.com .
● Cards: Up to 200 g/m² (110-lb index maximum) ● Photo Paper: Up to 280 g/m² (75 lb) Print specifications ● Print speeds vary according to the complexity of the document ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Copy specifications ● Digital image processing ● Copy speeds vary according to the complexity of the document and model Scan specifications ● Resolution: up to 600 ppi ● Color: 24 bits RGB color, 8 bits grayscale ● Maximum scan size from scan path: 21.6 x 29.
Regulatory notices The HP DeskJet 3700 series meets product requirements from regulatory agencies in your country/region.
FCC statement Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Noise emission statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.
Declaration of conformity 104 Appendix A Technical information ENWW
Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan ● Notice to users in Mexico ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil ENWW Regulatory notices 105
Notice to users in Canada Notice to users in Taiwan 106 Appendix A Technical information ENWW
Notice to users in Mexico Notice to users in Korea ENWW Regulatory notices 107
Environmental product stewardship program HP is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Paper This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.
Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle.
Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) Restriction on hazardous substances statement (Turkey) EPEAT China SEPA Eco Label User Information ENWW Environmental product stewardship program 111
China Energy Label for Printer, Fax and Copier 112 Appendix A Technical information ENWW
Index B buttons, control panel 5 C carriage clear carriage jams 72 control panel buttons 5 features 5 status icons 6 copy specifications 100 customer support warranty 95 E embedded web server opening 65 Webscan 45 environment Environmental product stewardship program 108 environmental specifications 99 J jams clear 70 M multi-feeds, troubleshoot 73 N network connection wireless connection 56 networks view and print settings 62 P paper clear jams 70 HP, order 16 skewed pages 73 troubleshoot feeding 73 pa
114 Index ENWW
