Administrator's Guide

Table 8-13 Error messages
Error Code and Message Description
02 LAN ERROR - INTERNAL
LOOPBACK
During self-test, an internal loopback test error was detected. The print server might
be faulty. If the error persists, replace the HP Jetdirect print server.
03 LAN ERROR - EXTERNAL
LOOPBACK
Print server is incorrectly connected to your network or is defective. Make sure it is
correctly attached to your network by checking the cabling and connectors.
05 NO SIGNAL DETECTED (802.11 Wireless, Infrastructure Mode only) The print server did not find an access
point and did not detect a radio signal.
Check for sources of radio signal interference. If possible, elevate the print server or
the external antenna (if applicable). Verify other wireless devices are turned on and
located in wireless signal range of the print server.
06 ENCRYPTION REQUIRED Encryption is required on this network, but the encryption settings are incorrect.
Check the encryption settings.
07 LAN ERROR - CONTROLLER
CHIP
Check the network connections. If they are intact, run the self-test by turning the
printer off, and then on again. If the error persists, replace the HP Jetdirect print
server.
07 AUTHENTICATION FAILED Print server could not access the network because of an authentication error. The
error depends on the authentication method used.
Verify the authentication method and settings.
08 LAN ERROR - INFINITE
DEFERRAL
Network congestion problem.
08 AUTHENTICATION IN
PROGRESS
Link-level authentication is in progress.
09 SCANNING FOR SSID (802.11 Wireless) The print server is scanning on all channels for devices on the
specified SSID (network name). Check your specified SSID, or check status of the
access point (Infrastructure mode) or other wireless devices.
The print server continues to scan for the specified SSID.
09 LAN ERROR - BABBLE Check the network connections. If the connections are intact, run the self-test by
turning the printer off, and then on again. If the error persists, replace the print server.
0A LAN ERROR - NO SQE (Ethernet) Check the network connections. If the connections are intact, run the self-
test by turning the print server off, and then on again. If the error persists, replace the
print server.
0C LAN ERROR - RECEIVER OFF Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the self-test by turning the printer off, and then
on again. If the error persists, there might be a problem with the HP Jetdirect print
server.
0D LAN ERROR - TRANSMITTER
OFF
Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the self-test by turning the printer off, and then
on again. If the error persists, there might be a problem with the HP Jetdirect print
server.
0E LAN ERROR - LOSS OF
CARRIER
Check the network connections. If the connections are intact, run the self-test: turn
the printer off, and then on again. If the error persists, replace the HP Jetdirect print
server.
10 LAN ERROR - UNDERFLOW (Ethernet) Check the cabling and connectors on your network. If you cannot find a
problem with your network cabling, run the self-test by turning the printer off, and then
on again. If the error persists, there might be a problem with the HP Jetdirect print
server.
ENWW HP Jetdirect configuration page 153