HP Jetdirect en3700 fast ethernet external print server for network capable Hi-Speed USB 2.
© 2003 Hewlett-Packard Development Company, L.P. Online version 1 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Contents 1 Introduction ..................................................................1-1 General product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Contents of the product package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 2 Installing the print server ............................................
Contents 5 Getting Support and Service ......................................5-1 Help-yourself troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Call HP: HP support by phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 WWW: HP support online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Introduction General product information The HP Jetdirect en3700 is an external print server with USB 2.0 connection. It plugs into the USB port of printers (and multifunction peripherals) to provide a network connection for those printers. (A label on the end of the product’s box lists printers that are tested and supported. Newer models may also be supported.) The print server connects to an Ethernet (IEEE 802.3i 10Base-T) or Fast Ethernet (IEEE 802.
Chapter 1 Introduction The print server includes an embedded Web server that allows remote management through a Web browser. The embedded Web server, which allows you to monitor and manage the print server remotely, requires Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 5.0 or later. See the specifications section for more details on the print servers.
Chapter 2 Installing the print server Overview of installation Install hardware Summary: To connect the printer to the network using the HP Jetdirect en3700 external print server, you will • connect the print server to the network with a network cable, • connect the print server to the printer with the included USB cable, • plug in the power adapter, and • print a configuration (self-test) page.
Chapter 2 Installing the print server • This default procedure involves installing printer drivers and other software and configuring network parameters. You will use the installation software on either the CD-ROM supplied with your printer or on the Jetdirect CD-ROM supplied with your print server, depending on your printer model. For more details see www.hp.com/support/network-printer-CD.
Chapter 2 Installing the print server 2. Attach the print server to the printer by plugging the Universal Serial Bus (USB) cable—shipped with the print server—into the USB connector on the back of the print server and into the USB connector on the printer.
Chapter 2 2-4 Installing the print server 3. Plug the DC power cord from the power module—shipped with the print server—into the power connector on the back of the print server. Plug the power module into a power outlet. • Caution! Do not use the power module shipped with your print server with any other products! 4. Verify the print server’s LEDs: • The 10 or 100 LED on the rear end of the print server lights green to indicate the connection speed.
Chapter 2 Installing the print server • The power/status LED on the top front begins blinking and within 15 seconds is solid green, to indicate the server passed its self-test. • A solid green USB LED on the top front indicates a good USB connection, as illustrated above. If your LEDs are not solid green, refer to chapter 4, Troubleshooting. 5. Verify the connection with the printer by printing a configuration (test) page: Briefly press and release the test button on the back of the print server.
Chapter 2 2-6 Installing the print server User Guide
Chapter 3 Configuring and managing the print server on your network This section introduces the tools you can use to configure and manage your print server, and the protocols you can set up.
Chapter 3 Configuring and managing the print server on your network This basic procedure involves installing printer drivers and other software, configuring network parameters, and setting up the print path. You will use the installation software on either the CD-ROM supplied with your printer or on the HP Jetdirect CD-ROM supplied with your print server, depending on your printer model.
Chapter 3 Configuring and managing the print server on your network You use your standard web browser for access to the embedded web server’s functions. Open your browser and enter the print server’s IP address as the URL. (Most browsers will take a simple IP address; if yours doesn’t, insert http:// before the IP address.) If you don’t know your print server’s IP address, print a configuration page. The IP address will be listed in the TCP/IP section.
Chapter 3 Configuring and managing the print server on your network • DLC/LLC: Can be enabled or disabled; otherwise there are no parameters to set on the Jetdirect module. • AppleTalk: Printer Name and Printer Zone parameters can be set up using the HP LaserJet Utility for MacOS. • SNMP: (Simple Network Management Protocol) used with your configuration and management tools. The Jetdirect-specific MIB (Management Information Base) is MIB-II compliant; it is available upon request from HP Support.
Chapter 3 Configuring and managing the print server on your network If you are changing to an address on the same IP network: 1. Open your browser and enter the print server’s current IP address as the URL. (You may need to precede it with http://). If you don’t know the current IP address, find it by printing a configuration page. 2. Click on the Networking tab in the page that then appears in the browser. 3. On the Networking page, make sure that TCP/IP is selected. 4.
Chapter 3 Configuring and managing the print server on your network Performing a cold reset (to factory defaults) Once you configure the print server, the configuration settings are retained in memory unless you manually reset them to factory defaults, as follows: 3-6 1. Unplug the power module from the back of the print server. 2.
Chapter 4 Troubleshooting Help-yourself troubleshooting For information to solve problems and get your print server working, refer to the Troubleshooting section in the HP Jetdirect CD-ROM en3700 User Guide for interactive step-by-step troubleshooting procedures. Interpreting the configuration page The configuration page (also called a self-test page or configuration plot) for a print server displays messages, network statistics, and status for the print server.
Chapter 4 4-2 Troubleshooting User Guide
Chapter 4 Troubleshooting HP Jetdirect en3700 fast ethernet external print server 4-3
Chapter 4 Troubleshooting General Jetdirect Information: Provides general print server status and identification information. USB Printer Information: Provides the USB 2.0 printer class descriptors for the device connected to the port. Security Settings: Provides the current values for various security and access control parameters for the print server. Network Statistics: Provides the current values for various network parameters monitored by the print server.
Chapter 4 Troubleshooting Interpreting the lights on the print server Power/Status Light Light Behavior Description Off Print server is not receiving power. On solid green Print server is on and ready. Blinking slowly (green) Print server receiving power but not ready; self-test may still be in process. Or, no network connection; check the 10 and 100 Link lights. Blinking slowly (amber) Fault occurred during self-test or operation. Contact HP.
Chapter 4 Troubleshooting USB Light Light Behavior Description Off USB is not operational. This is OK before the print server finishes starting up. After startup completes, this could indicate a faulty print server. On solid green USB is enabled and ready for use. This begins before the USB cable is connected. Blinking (green) Software fault occurred for the firmware. There is a valid USB device and connections, but the device is not supported. Make sure the attached device is a printer.
Chapter 4 Troubleshooting Resetting print server to factory defaults (cold reset) Once you configure the HP external print server, the configuration settings are retained in memory unless you manually reset them to factory defaults. To reset the print server configuration to factory defaults, follow these steps: 1. Unplug the power module from the back of the print server. 2.
Chapter 4 4-8 Troubleshooting User Guide
Chapter 5 Getting Support and Service Help-yourself troubleshooting For information to solve problems and get your print server working, refer to the Troubleshooting section in the HP Jetdirect CD-ROM en3700 User Guide for interactive step-by-step troubleshooting procedures. Call HP: HP support by phone Highly trained technicians are ready to take your call. NOTE: Telephone fees are the responsibility of the caller. Rates may vary. Contact your local telephone company for current rates.
Chapter 5 Getting Support and Service WWW: HP support online Refer to our support pages on the HP Web site www.hp.com/support/net_printing to help solve your issues and answer your questions about your HP Jetdirect print server, 24 hours a day, 7 days a week. Software, driver, and firmware image upgrades Hewlett-Packard offers downloadable electronic upgrades for some HP Jetdirect print servers with internal flash memory. The electronic upgrades are available on the Web and various online services.
Chapter 5 Getting Support and Service Getting Warranty Service Hewlett-Packard Limited Global Warranty Statement Table 5-2. HP Product Duration of Warranty HP Jetdirect en3700 external print server for USB 2.0 One (1) year 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
Chapter 5 Getting Support and Service will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. 7.
Chapter 5 Getting Support and Service Argentina Certificado de Garantía: vea el folleto de garantía que acompaña al paquete del producto. México Póliza de Garantía: vea el folleto de garantía que acompaña al paquete del producto. Getting warranty service For your records, please retain your original proof of purchase. Record the product number and serial number. Your product number is on a label on the bottom of the print server, for example, “J7942A ”. The serial number is on the same label.
Chapter 5 Getting Support and Service Service outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices, exchange unit availability, and instructions.
Chapter 6 Specifications, Safety, and Regulatory Supported networking Physical • • Supports unshielded or shielded twisted-pair cabling, using an RJ-45 connector, for: - IEEE 802.3i 10Base-T (Ethernet) - IEEE 802.3u 100Base-TX (Fast Ethernet) Requires a 10Base-T or 100Base-T network hub or concentrator that supports link beat (link test pulse) signals.
Chapter 6 Specifications, Safety, and Regulatory Supported network protocols TCP/I P (*) DLC/LLC IPX/SPX Apple EtherTalk direct mode LPD FTP printing IPP X X X — — NT 4.0 X X 2000, XP X — direct mode Novell NetWare X X Microsoft Windows: 98, Me UNIX and Linux: HP-UX 10.20, 11.x X X X HP MPE iX X — — Sun Solaris 2.5x, 2.6, 7, 8 (SPARC systems only) X X X SunOS 4.1.x — X X IBM AIX 3.2.5 & later [requires software from NOS vendor] X X X SCO UnixWare 7.
Chapter 6 Specifications, Safety, and Regulatory Apple: Mac OS 9.
Chapter 6 Specifications, Safety, and Regulatory Physical specifications Interfaces Port Specification Network See network specifications above. USB Female “A” connector, compatible with USB version 2.0 Dimensions Width 102 mm (4.08 in) Length 131 mm (5.25 in) Height 35 mm (1.40 in) Weight Weight 159 g (5.
Specifications, Safety, and Regulatory Chapter 6 Electrical specifications Power requirements Print server Power module Input voltage 13 Vdc See “input rating” for power modules below Nominal output voltage n/a 13 Vdc Input current 220 mA @ 13 V 100 mA Max. output current n/a 800 mA Frequency range dc 50/60 Hz Power consumption 2.9 W 1.2 W Depends on particular power module Depends on particular power module Power modules Countries/Regions Part num.
Chapter 6 Specifications, Safety, and Regulatory 0950-3351 220 Vac 50 Hz 13 Vdc @ 800 mA 0950-3354 220–250 Vac 50 Hz 13 Vdc @ 800 mA 0950-3350 220–240 Vac 50 Hz 13 Vdc @ 800 mA 0950-3348 110–127 Vac 60 Hz 13 Vdc @ 800 mA South Africa, India United Kingdom, Singapore, Ireland, Hong Kong SAR USA, Canada, Latin America, Taiwan USB: Downstream power supplied Compatible with USB 2.0 Electromagnetic specifications Electromagnetic immunity See the Declaration of Conformity (this chapter).
Chapter 6 Specifications, Safety, and Regulatory Safety statements Product complies with: • IEC 950: (1991)+A1, A2, A3, A4 / EN60950 (1992)+A1, A2, A3, A4, A11 • UL 1950 • CSA 950 • NOM-019-SCIFI-1994, NOM-001-SCFI-1993 Regulatory statements USA: FCC Class B Statement (U.S.A) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Chapter 6 6-8 Specifications, Safety, and Regulatory User Guide
Chapter 6 Specifications, Safety, and Regulatory Australia This equipment complies with Australian EMC requirements. Canada This equipment complies with Canadian EMC Class B requirements.
Chapter 6 6-10 Specifications, Safety, and Regulatory User Guide
