HP EliteBook 740 G1 Notebook PC HP EliteBook 840 G1 Notebook PC HP ZBook 14 Mobile Workstation HP EliteBook 750 G1 Notebook PC HP EliteBook 850 G1 Notebook PC Maintenance and Service Guide
© Copyright 2013—2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 8 Display ................................................................................................................................................................... 8 Top ....
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 57 Component replacement procedures ................................................................................................................. 57 Service cover ..................................................................................................................................... 57 Battery ......................................................................
Setting a new boot order in Computer Setup .............................................................. 118 Dynamically choosing a boot device using the f9 prompt ........................................... 119 Setting a MultiBoot Express prompt ............................................................................ 119 Entering MultiBoot Express preferences ..................................................................... 119 Using HP PC Hardware Diagnostics (UEFI) (select models only) .........
Backup and recovery in Windows 8 ............................................................................................................ 133 Backing up your information ............................................................................................................................. 133 Performing a system recovery .......................................................................................................................... 134 Using the Windows recovery tools ................
14 Statement of Volatility ............................................................................................................................ 153 HP Sure Start ..................................................................................................................................................... 154 Non-volatile memory usage ............................................................................................................................. 155 Questions and answers ..........
xii
1 Product description Category Product Name Description HP EliteBook 740/840 HP EliteBook 740 G1 Notebook PC √ HP EliteBook 840 G1 Notebook PC √ HP ZBook 14 Mobile Workstation Processors HP ZBook 14 HP EliteBook 750/850 √ HP EliteBook 750 G1 Notebook PC √ HP EliteBook 850 G1 Notebook PC √ Offers the following processors: ● Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo up to 3.30-GHz; 4.0-MB L3 cache, 15 W) ● Intel Dual Core® i7-4510U 2.00-GHz processor (SC turbo up to 3.
Category Description HP EliteBook 740/840 HP ZBook 14 √ √ HP EliteBook 750/850 Supports hybrid (switchable) graphics Panel All display assemblies include two or three wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits display with and without webcam (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits display with and without webcam (35.6-cm) 14.
Category Description Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.
Category Description Mini-card SSD M.
Category Keyboard/pointing devices Power requirements Description HP EliteBook 740/840 HP ZBook 14 HP EliteBook 750/850 Glass with chemical etched surface, dual-point, spill-resistant with drain, DuraKeys √ √ √ Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default √ √ √ Taps enabled by default √ √ √ Supports two-way scroll √ √ √ On/off button √ √ √ ● Headphone/microphone combo ● Battery connector ● DisplayPort 1.
Category Description HP EliteBook 740/840 HP ZBook 14 HP EliteBook 750/850 Windows 8 Multi-Language 64 √ √ √ Windows 8 Professional 64 √ √ √ Windows 8 License with Win 7 Downgrade √ √ √ Preinstalled: √ √ √ ● Windows® 8 ML 64 ● Windows 8 CH ● Windows 8 EM ● Windows 8 Professional 64 ● Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 ● Windows 7 Home Premium 64 and 32 (not available with HP ZBook 14) ● Windows 7 Professional 64 and 32 ● FreeDOS ● SUSE L
Category Description ● Microsoft WHQL ● SuSE Linux Enterprise (SLED) 64-bit Service Pack 2 Web-only support: Serviceability ● Windows 8.1 Professional 64 ● Windows 8.1 Enterprise 64 ● Windows 8.1 Multi-Language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start > Help and Support > User Guides. Top TouchPad Component Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad zone Moves the pointer and selects or activates items on the screen.
Lights Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux). ● Off: The computer is off (Windows) or in Hibernation (Linux). (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: microphone sound is off. ● Off: microphone sound is on. (4) Num lock light On: Num lock is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description 2. In the left pane, click System, and then click Power Management in the right pane. (2) Speakers (2) Produce sound. (3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
Component Description Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (6) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. (Linux) Alternates between the navigational and numeric functions on the integrated numeric keypad.
Component (4) 14 Description Hard drive light Chapter 2 External component identification ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is fully charged. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Accessory battery connector Connects an optional accessory battery. (2) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Component Description (1) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (5) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
3 Illustrated parts catalog Computer major components IMPORTANT: For system board (16) replacement on serial numbers xxx501xxxx and below, you must use a conversion kit (see product description for “(Gold Conversion Kit)” in the section marked 16a of the table below). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
Item Component Spare part number (1) Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 31. Touch screen display assemblies are only spared as whole units.
Item (11) Component Spare part number 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001 Fan (includes cable) 730792-001 Heat sink (includes replacement thermal material): (12) Hard drive (does not include hard drive bracket or screws): 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models) 766644-001 1-TB, 5400-rpm, 2.
Item Component Spare part number ● Intel Core i7-4600U processor for use with models without the Windows 8 operating system for use in EliteBook 750/850 models (Gold) 802519-001 ● Intel Core i7-4600U processor for use with the Windows 8 Professional operating system (Gold) 802518-601 ● Intel Core i7-4600U processor for use with the Windows 8 Standard operating system (Gold) 802518-501 ● Intel Core i7-4600U processor for use with models without the Windows 8 operating system (Gold) 802518-001
Item 24 Component Spare part number ● Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in ZBook 14 models (Gold) 802527-601 ● Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models (Gold) 802527-501 ● Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in ZBook 14 models (Gold) 802527-001 ● Intel Core i5-4300U processor for use with the Windows 8 Pro
Item Component Spare part number ● Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold) 802530-501 ● Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold) 802530-001 ● Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold) 802515-601 ● Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold) 802515-501 ● Intel Core i3-4010U processor for use w
Item (16a) Component Spare part number ● 802514-001 Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold) System board (Gold Conversion Kits) (includes replacement thermal material): System board conversion kit for use in models with discrete graphics: 26 ● Intel Core i7-4600U processor for use with the Windows 8 Professional operating system for use in ZBook 14 models (Gold Conversion Kit) 802522-6C1 ● Intel Core i7-4600U processor for use with the Win
Item Component Spare part number ● Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models (Gold Conversion Kit) 802527-5C1 ● Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in ZBook 14 models (Gold Conversion Kit) 802527-0C1 ● Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit) 802534-6C1 ●
Item Component Spare part number ● Intel Core i5-4200U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 802516-0C1 ● Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802530-6C1 ● Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit) 802530-5C1 ● Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conve
Item (17) (18) (19) Component Spare part number ● Intel Core i5-4300U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 802511-0C1 ● Intel Core i5-4210U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802531-6C1 ● Intel Core i5-4210U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit) 802531-5C1 ● Intel Core i5-4210U processor for use with models without the Windows 8 operating
Item (20) (21) 30 Component Spare part number For use only on HP EliteBook 750/850 models 730813-001 For use only on HP EliteBook 750/850 models, ESD 765811-001 Rubber Kit (not illustrated; includes rubber screw covers): 730796-001 Solid-state drive (SSD) (includes hard drive bracket and screws) 512-GB 752240-001 256-GB, Self-encrypting drive (SED) 731194-001 256-GB, Self-encrypting drive (SED), OPAL 766013-001 256-GB 766643-001 256-GB, locked (for use only in HP EliteBook 740/840 and ZB
Display assembly subcomponents HP EliteBook 740/840/ZBook 14 models Item Component (1) Display bezel: Spare part number For use only on HP EliteBook 840 models 730952-001 For use in HP EliteBook 740 models 784451-001 For use on HP ZBook 14 models 730953-001 Webcam 730542-001 Microphone module (not illustrated) 730795-001 (3) Antenna cables and transceivers (WLAN and WWAN) 730947-001 (4) Display panel cable (includes webcam/microphone module cable) 730954-001 (2) Display assembly subco
Item Component (5) (35.6-cm) 14.
Item Component (1) Display bezel (2) (3) Spare part number For use in HP EliteBook 850 models 730814-001 For use in HP EliteBook 750 models 784478-001 Webcam 730542-001 Microphone module (not illustrated) 730795-001 (39.6-cm) 15.
Item Description (2) Hard drive (does not include hard drive bracket or screws): (3) 34 Spare part number 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models) 766644-001 1-TB, 5400-rpm, 2.5-inch 676521-001 1-TB, 5400-rpm, locked (for use in EliteBook 750/850 models) 776476-001 1-TB, 5400-rpm, locked 763529-001 750-GB, 7200-rpm, 2.5-inch (for use in EliteBook 740/840 and ZBook 14 models) 633252-001 500-GB, 7200-rpm, 7-mm, SED 703268-001 500-GB, 7200-rpm, 2.
Item Description Spare part number 120-GB, M.
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC) for use only in Elitebook 750/850 models 693712-001 45-W HP Smart AC adapter (non-PFC, EM, 3-wire) 742437-001 65-W HP Smart AC travel adapter (non-PFC) 693716-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of China 693710-001 Power cord (3-pin, black, 1.
Component Spare part number For use in Italy 755530-061 For use in Japan 755530-291 For use in North America 755530-001 For use in South Africa 755530-AR1 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Power cord, 1.8 m, 2-pin, for use in Japan 753361-001 Power cord, 1.
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, you must use a conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
Spare part number CSR flag Description 676521-001 A 1-TB, 5400-rpm, 2.5-inch hard drive (does not include hard drive bracket or screws) 679921-001 A Top load case 683801-001 A 500-GB, 7200-rpm, 2.
Spare part number 40 CSR flag Description 730794-051 B Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable) 730794-061 B Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable) 730794-071 B Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable) 730794-081 B Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable) 730794-091
Spare part number CSR flag Description 730796-001 A Rubber Kit (includes rubber screw covers) 730797-001 N Screw Kit 730798-001 N Speaker assembly (includes cable) 730800-001 N Top cover for use only on HP EliiteBook 750/850 models (includes TouchPad) 730801-001 N Display panel cable for use only on HP EliteBook 750/850 models 730802-001 N Plastics Kit for use only on HP EliteBook 850 models (includes SD card insert, RJ-45 door, fingerprint reader insert, and RJ-45 spring) 730811-001 N
Spare part number 42 CSR flag Description 730963-001 N Heat sink for use only on HP EliteBook 740/840/HP ZBook 14 models with UMA graphics (includes replacement thermal material) 730964-001 N Top cover for use only on HP EliteBook 740/840 models (includes TouchPad) 730965-001 N Top cover for use only on HP EZBook 14 models (includes TouchPad) 730966-001 C VGA/USB board for use in HP EliteBook 740/840/HP ZBook 14 models 731179-001 B Keyboard, backlit, with pointing stick for use in the Unit
Spare part number CSR flag Description 731179-AB1 B Keyboard, backlit, with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable) 731179-AD1 B Keyboard, backlit, with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable) 731179-B31 B Keyboard, backlit, with pointing stick for use in the Netherlands (includes keyboard cable and pointing stick cable) 731179-B71 B Keyboard, backlit, with pointing stick for use in Sweden and Finland
Spare part number 44 CSR flag Description 742437-001 A 45-W HP Smart AC adapter (non-PFC, EM, 3-wire) 743008-001 A Solid-state drive, 32-GB (includes hard drive bracket and screws) 744483-001 A Solid-state drive, 128-GB (includes hard drive bracket and screws); for use only in HP EliteBook 15 models 745310-001 A Service cover for use only on HP EliteBook 850 models; for RCTO 745311-001 A Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO 747832-001 A Intel Dual Band
Spare part number CSR flag Description 766643-001 A Solid-state drive, 256-GB (includes hard drive bracket and screws) 766644-001 A Hard drive, 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models) 766678-001 A Solid-state drive, 128-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models) 766680-001 N Display assembly, 15-inch, HD, for use in HP EliteBook 750/850 models 773555-001 A Hard drive, 500-GB, 5400-rpm, 7-mm, locked (SGT)(for use in EliteBook 740/840 and Z
Spare part number 46 CSR flag Description 802512-0C1 N System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840 and 750/850 models without the Windows 8 operating system (Gold Conversion Kit) 802512-501 N System board with discrete graphics and an Intel Core i5-4300U processor for use in EliteBook 740/840 and 750/850 models with the Windows 8 Standard operating system (Gold) 802512-5C1 N System board with discrete graphics and an Intel Core i5-4300U p
Spare part number CSR flag Description 802516-6C1 N System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802517-001 N System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840 and 750/850 models without the Windows 8 operating system (Gold) 802517-0C1 N System board with discrete graphics and an Intel Core i5-4200U processor for use in EliteBook 740/840 and 750
Spare part number 48 CSR flag Description 802520-5C1 N System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models with the Windows 8 Standard operating system (Gold Conversion Kit) 802520-601 N System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 models with the Windows 8 Professional operating system (Gold) 802520-6C1 N System board with discrete graphics and an Intel Core i5-4200U processor for use in ZBook 14 mod
Spare part number CSR flag Description 802524-0C1 N System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840 and 750/850 models without the Windows 8 operating system (Gold Conversion Kit) 802524-501 N System board with discrete graphics and an Intel Core i7-4500U processor for use in EliteBook 740/840 and 750/850 models with the Windows 8 Standard operating system (Gold) 802524-5C1 N System board with discrete graphics and an Intel Core i7-4500U proce
Spare part number 50 CSR flag Description 802527-6C1 N System board with discrete graphics and an Intel Core i5-4310U processor for use in ZBook 14 models with the Windows 8 Professional operating system (Gold Conversion Kit) 802528-001 N System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models without the Windows 8 operating system (Gold) 802528-0C1 N System board with discrete graphics and an Intel Core i7-4510U processor for use in ZBook 14 models wi
Spare part number CSR flag Description 802531-5C1 N System board with UMA graphics and an Intel Core i5-4210U processor for use in models with the Windows 8 Standard operating system (Gold Conversion Kit) 802531-601 N System board with UMA graphics and an Intel Core i5-4210U processor for use in models with the Windows 8 Professional operating system (Gold) 802531-6C1 N System board with UMA graphics and an Intel Core i5-4210U processor for use in models with the Windows 8 Professional operating
Spare part number 52 CSR flag Description 802535-0C1 N System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850 models without the Windows 8 operating system (Gold Conversion Kit) 802535-501 N System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850 models with the Windows 8 Standard operating system (Gold) 802535-5C1 N System board with UMA graphics and an Intel Core i5-4510U processor for use in EliteBook 750/850 m
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures.
2. Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover. Reverse the removal procedures to install the service cover.
Battery Description Spare part number 6-cell, 60-Wh, 2.7-Ah (for use in EliteBook 740/840 and ZBook 14 models) 719796-001 3-cell, 50-Wh, 4.5-Ah 717376-001 3-cell, 24-Wh, 2.4-Ah 717375-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. Description Spare part number 1-TB, 7200-rpm (for use in EliteBook 740/840 and ZBook 14 models) 766644-001 1-TB, 5400-rpm, 2.5-inch 676521-001 1-TB, 5400-rpm hard drive, locked, for use in EliteBook 740/840 models (does not include hard drive bracket or screws) 776476-001 1-TB, 5400-rpm, locked 763529-001 750-GB, 7200-rpm, 2.
2. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3). 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 730793-001.
Solid-state drive (SSD) Description Spare part number 512-GB 752240-001 256-GB, Self-encrypting drive (SED), SSD 731194-001 256-GB, Self-encrypting drive (SED), OPAL 766013-001 256-GB 766643-001 256-GB, locked (for use only in HP EliteBook 740/840 and ZBook 14 models) 780090-001 256-GB, Self-encrypting drive (SED), locked 799300-001 256-GB, locked, SMSG 800584-001 240-GB 732680-001 180-GB 732678-001 180-GB, Self-encrypting drive (SED) 786173-001 128-GB, SSD (for use only in HP EliteBoo
2. Slide the drive away to remove it from the socket (2). Reverse this procedure to install the solid-state drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 665733-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Memory module Description Spare part number 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0 717382-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter 697316-001 Intel Wireless-N 7260BN 802.11 b/g/n 2×2 WiFi + BT 4.0 combo adapter 717384-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 38. Description Spare part number Keyboard, backlit, with pointing stick 731179-xx1 Keyboard with pointing stick; no backlight 730794-xx1 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 4. Position the computer right-side up with the front toward you. 5. Lift the rear edge of the keyboard upward. NOTE: 6. 72 The backlight cable is present only on HP EliteBook 850 models. To remove the keyboard from HP EliteBook 840/HP ZBook14 models: a.
7. c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board. d. Remove the keyboard (4). To remove the keyboard from HP EliteBook 850 models: a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest. b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the system board. c. Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board. d.
e. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.
Description Spare part number (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits 733685-001 Webcam module 730542-001 Microphone module 730795-001 Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Lift and rotate the panel onto the computer (2). 5. On the back of the display panel, lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2).
6. Lift the display panel from the display enclosure. 7. If it is necessary to replace the webcam/microphone module: a. Release the tape that secures the webcam cable to the module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully. c. Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.
Base enclosure Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 models are in separated in the following sections. Base enclosure (HP EliteBook 840/HP ZBook14 models) Description Spare part number Base enclosure for use only on HP EliteBook 740/840 models 765809-001 Base enclosure for use only on HP ZBook 14 models 765810-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer.
2. Remove the seven rubber screw covers from the screws outside of the service cover. NOTE: 80 The eight screws outside of the service cover also have rubber covers. 3. Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. 4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
5. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure.
Base enclosure (HP EliteBook 850 models) Description Spare part number Base enclosure for use only on HP EliteBook 750/850 models (includes RJ-45 door with spring) 730813-001 Base enclosure for use only on HP EliteBook 750/850 models, ESD (includes RJ-45 door with spring) 765811-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Remove the seven rubber screw covers from the screws outside of the service cover. 3. Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. 4. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
5. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure.
Fan Description Spare part number Fan (includes cable) 730792-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 57). 5.
Card reader board Description Spare part number Card reader board for use in HP EliteBook 740/840/HP ZBook 14 models 730955-001 Card reader board for use in HP EliteBook 750/850 models 730821-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the card reader board. VGA/USB board Description Spare part number VGA/USB board for use in HP EliteBook 740/840/HP ZBook 14 models 730966-001 VGA/USB board for use in HP EliteBook 750/850 models 730820-001 Before removing the VGA/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the VGA/USB board from the top cover (3). Reverse this procedure to install the VGA/USB board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
d. Keyboard (see Keyboard on page 71) e. Base enclosure (see Base enclosure on page 79) Remove the heat sink: NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory. 1.
2. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. 3. The following illustrations show the replacement thermal material locations.
b. UMA models: Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink.
Power button board Description Spare part number Power button board for use in HP EliteBook 740/840/HP ZBook 14 models 730959-001 Power button board for use in HP EliteBook 750/850 models 730822-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Slide the power toward the inside of the top cover, and then lift it off the top cover (3). Reverse this procedure to install the power button board.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly for use in HP EliteBook 740/840/HP ZBook 14 models (includes cable, bracket, and insulator) 730956-001 Fingerprint reader assembly for use in HP EliteBook 750/850 models (includes cable, bracket, and insulator) 730817-001 Before removing the fingerprint reader assembly, follow these steps: 1. Turn off the computer.
3. Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint reader board (3) from the computer. Reverse this procedure to install the fingerprint reader assembly.
System board NOTE: The system board spare part kit includes replacement thermal material. IMPORTANT: For system board replacement on serial numbers xxx501xxxx and below, you must use a conversion kit (see product description for “(Gold Conversion Kit)”). For serial numbers xxx502xxxx and above, use the standard spare kit (see product description for “(Gold)”).
Description Spare part number Intel Core i7-4500U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models (Gold) 802525-501 Intel Core i7-4500U processor for use with models without the Windows 8 operating system for use in ZBook 14 models (Gold) 802525-001 Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in EliteBook 740/840 and 750/850 models (Gold) 802534-601 Intel Core i5-4310U processor for use with the Windows 8 St
Description Spare part number Intel Core i5-4200U processor for use with models without the Windows 8 operating system for use in EliteBook 740/840 and 750/850 models (Gold) 802517-001 Intel Core i5-4200U processor for use with the Windows 8 Professional operating system for use in ZBook 14 models (Gold) 802520-601 Intel Core i5-4200U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models (Gold) 802520-501 Intel Core i5-4200U processor for use with models without t
Description Spare part number Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold) 802529-001 Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold) 802514-601 Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold) 802514-501 Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold) 802514-001 System board (Gold Conversion Kits) (includes replac
Description Spare part number Intel Core i5-4310U processor for use with the Windows 8 Standard operating system for use in ZBook 14 models (Gold Conversion Kit) 802527-5C1 Intel Core i5-4310U processor for use with models without the Windows 8 operating system for use in ZBook 14 models (Gold Conversion Kit) 802527-0C1 Intel Core i5-4310U processor for use with the Windows 8 Professional operating system for use in EliteBook 740/840 and 750/850 models (Gold Conversion Kit) 802534-6C1 Intel Core i5-
Description Spare part number Intel Core i3-4030U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802530-6C1 Intel Core i3-4030U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit) 802530-5C1 Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 802530-0C1 Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802514
Description Spare part number Intel Core i3-4030U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 802529-0C1 Intel Core i3-4010U processor for use with the Windows 8 Professional operating system (Gold Conversion Kit) 802515-6C1 Intel Core i3-4010U processor for use with the Windows 8 Standard operating system (Gold Conversion Kit) 802515-5C1 Intel Core i3-4010U processor for use with models without the Windows 8 operating system (Gold Conversion Kit) 8025
2. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. 3. Close the computer and position it upside down. 4. Disconnect the smart card reader cable (1) from the smart card reader. 5. Disconnect the VGA/USB board cable (2) from the system board. 6. Disconnect the power button board cable (3) from the system board. 7.
9. Note the routing location of the antenna cables (7) when removing them. 10. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover. 11. Lift the left side of the system board (1).
12. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly.
Display assembly NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared). In non-touch models, you can remove the raw display panel with the display assembly still connected to the computer. For more information, see Display panel (non-touch) on page 75.
2. Release the wireless antenna cables (2) from the routing channel attached to the system board. 3. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer. 4. Rotate the display hinges upward to an angle (2) until the top cover is free for removal. 5. Separate the display from the top cover (3). 6. If you need to remove the bezel, lift to disengage the bezel on the bottom (1), left and right sides (2), and top (3).
7. Remove the bezel from the display assembly (4). The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models, 784451-001 for HP EliteBook 740 models, 730953-001 for HP ZBook 14 models, 730814-001 for HP EliteBook 850 models, and 784478-001 for HP EliteBook 750 models. NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration. 8. If you need to remove the raw display panel, remove the four Phillips PM2.0×3.
10. Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2).
11. Lift the display panel from the display enclosure. 12. If you need to replace the webcam/microphone module: The webcam is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001. a. Release the tape that secures the webcam cable to the module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully. c.
13. If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws (1), and then lift the hinges from the display enclosure (2). Display hinges are available using spare part number 730957-001 for HP EliteBook 740/840 models, 737660-001 for HP ZBook 14 models, and 730819-001 for HP EliteBook 750/850 models. 14. If you need to remove the display cable, lift the cable straight up and out of the display enclosure. Use the following image to properly route the cable. 15.
b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure. The antenna cables and transceivers are included in the Cable Kits, spare part numbers 730947-001 (for use only on HP EliteBook 740/840/HP ZBook 14 models) and 736678-001 (for use only on HP EliteBook 750/850 models). Reverse this procedure to reassemble and install the display assembly.
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking” ● An HP-approved BIOS is running on the host processor HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select Menu > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Menu > Restore Defaults. 4.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
1. Go to http://www.hp.com. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
10 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1.
11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
12 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive. NOTE: Your computer may not come equipped with an internal optical drive.
Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. Select System Recovery and follow the on-screen instructions.
13 Specifications Computer specifications–HP EliteBook 840/HP ZBook 14 models Metric U.S. Width 33.9 cm 13.35 in Depth 23.7 cm 9.33 in Height 2.1 cm 0.83 in Height (touch models) 2.3 cm 0.89 in Non-touch panel: Equipped with 3-cell (24 Whr) battery, UMA graphics, one memory module, WLAN module, and solidstate drive 1.62 kg 3.57 lbs Touch panel: Equipped with 3-cell (24 Whr) battery, UMA graphics, one memory module, WLAN module, and solidstate drive 1.78 kg 3.
Computer specifications–HP EliteBook 850 models Metric U.S. Width 37.6 cm 14.78 in Depth 25.4 cm 9.98 in Height 2.2 cm 0.85 in Equipped with 3-cell (24 Whr) battery, UIMA graphics, one memory module, WLAN module, and solid-state drive 1.97 kg 4.35 lbs Equipped with 3-cell (50 Whr) battery, UIMA graphics, one memory module, WLAN module, and solid-state drive 2.09 kg 4.61 lbs Dimensions Weight Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
Metric Contrast ratio 300:1 (typical) Brightness 200 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare U.S. Pixel resolution Format HD (1366 x 768) Configuration RGB stripe LCD Mode TN PPI 101 PPI Interface eDP 1.2 (1 lane) Viewing angle SVA 40/40/15/30 (Left/Right/Down/Up) 35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.
35.6-cm (14.0-in) HD+ SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 35.6 cm 14.0 in Weight 0.75 lb (340 g) (max) Contrast ratio 300:1 (typical) Brightness 300 nits (typical) Refresh Rate 60 Hz Surface Treatment Anti-glare Dimensions Pixel resolution Format FHD (1920 x 1080) Configuration RGB stripe LCD Mode IPS/FFS/VA PPI 157 PPI Interface eDP 1.
Metric U.S. Configuration RGB stripe LCD Mode TN PPI 125 PPI Interface eDP 1.2 (1 lane) Viewing angle SVA 40/40/15/30 (Left/Right/Down/Up) 39.6-cm (15.6-in) FHD SVA display specifications Metric U.S. Height 20.6 cm 8.09 in Width 32.1 cm 12.6 in Depth 0.36 cm 0.14 in Diagonal 39.6 cm 14.0 in Weight < 0.
Interface type 1-TB* 500-GB* 320-GB* SATA SATA SATA Transfer rate Synchronous (maximum) Synchronous (maximum) 300 MB/s (Drive Capability) Security ATA security Seek times (typical read, including setting) Single track 3 ms 1.5ms/3 ms 1.
14 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? administrator to have access to the space. Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function. 4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips? Yes, they are flash memory chips. 5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”? This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. 6.
15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
16 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part numbers 36, 39, 44 AC adapter/battery light 13 accessory battery connector, identifying 17 antenna removal 113 spare part numbers 31, 33, 41, 43, 114 audio, product description 4 audio-in (microphone) jack, identifying 16 audio-out (headphone) jack, identifying 16 B backup 144 Backup and Restore 133, 140 backup tools 138 backups creating 139 recovering 140 base enclosure spare part numbers 29, 41, 44, 79, 82 base enclosure, 14-inch models removal 79 base enclosure, 15-inch mod
fingerprint reader insert, illustrated 35 fingerprint reader, identifying 12 flash cache product description 3 fn key, identifying 12 function keys, identifying 12 G graphics, product description 1 grounding guidelines 54 guidelines equipment 56 grounding 54 packaging 55 transporting 55 workstation 55 H hard drive precautions 54 product description 3 removal 60 spare part numbers 22, 34, 39, 44, 45, 60 specifications 151 hard drive bracket removal 61 Hard Drive Hardware Kit contents 33 spare part number 22,
keyboard 5 memory module 2 microphone 4 mini-card SSD 4 operating system 5 pointing device 5 ports 4 power requirements 5 processors 1 product name 1 security 5 serviceability 7 solid-state drive 3 video 4 wireless 4 product name 1, 19 product number 19 R recovery 136, 144 recovery media, creating 138 recovery media, using for restore 142 recovery partition 135, 142 recovery tools 138 recovery tools, Windows 140 recovery, system 140 recycle computer 136 refresh 136 removal/replacement preliminaries 53 proce
Windows 7 operating system media creating 138 using for restore 142 Windows 8 operating system DVD 135 Windows button, identifying 12 Windows Startup Repair, using 140 wireless antenna removal 113 spare part numbers 31, 33, 114 Wireless Antenna Kit, spare part numbers 114 wireless antennas, identifying 8 wireless light 10, 13 wireless, product description 4 WLAN antennas, identifying 8 WLAN module removal 69 spare part numbers 29, 38, 39, 69 workstation guidelines 55 WWAN antennas, identifying 8 WWAN module
