User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Centrino are trademarks of Intel Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top .....................
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 22 Using pointing devices ....................................................................................................................... 22 Setting pointing device preferences ................................................................................... 22 Using the pointing stick (select models only) .....................................................................
Using power-saving states ................................................................................................. 36 Intel Rapid Start Technology ............................................................................. 36 Initiating and exiting Sleep ................................................................................ 36 Initiating and exiting Hibernation ....................................................................... 37 Using the power meter and power settings ...........
Using hard drives ............................................................................................................................... 49 Removing or replacing the service door ............................................................................ 50 Removing the service door ............................................................................... 50 Replacing the service door ................................................................................
Cleaning procedures .......................................................................................................... 69 Cleaning the display (All-in-Ones or Notebooks) .............................................. 69 Cleaning the sides or cover ............................................................................... 69 Cleaning the TouchPad, keyboard, or mouse ................................................... 69 Updating programs and drivers ..............................................
14 Specifications .............................................................................................................................................. 86 Input power ......................................................................................................................................... 86 Operating environment .......................................................................................................................
1 Welcome After you set up and register the computer, it is important to take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 15. ● Update your antivirus software—Protect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 63.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Help and Support ● Operating system information To access Help and Support, select Start > Help and Support.
Resources For information about Limited Warranty* Warranty information To access this guide, select Start > Help and Support > User guides > View Warranty Information. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) Pointing stick (select models only) Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light ● Amber: Microphone sound is off. ● Off: Microphone sound is on. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key. (3) Windows button Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Front Component (1) (2) (3) (4) 8 Description Wireless light Power light AC adapter/Battery light Hard drive light Chapter 2 Getting to know your computer ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off.
Right Component (1) Description Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use. (5) Webcam (select models only) Records video and captures still photographs.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) Accessory battery connector Connects an optional accessory battery. (2) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Component (5) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) SIM slot (select models only) Component Description (1) Service door Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
Component Description (2) Service door release latch Releases the service door on the computer. (3) Service door release lock Locks the service door. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Select Start > All Programs > Productivity and Tools > HP Connection Manager, and then click the power button next to the desired device. Using HP Connection Manager (select models only) HP Connection Manager provides a central location for managing your wireless devices, an interface for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving SMS (text) messages.
NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
NOTE: It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router. When the computer successfully connects to the Internet, disconnect the cable, and access the Internet through your wireless network. Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access.
Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
8. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into your computer. 9. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 10. Reconnect external power. 11. Reconnect external devices. 12. Turn on the computer. To remove a SIM, press in on the SIM, and then remove it from the slot.
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Select computer models have special action key or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two. The TouchPad supports a variety of gestures.
One-finger slide The one-finger slide lets you navigate around the screen. ● Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in the direction you want the pointer to go. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● 24 Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your forefinger from 3 o’clock to 12 o’clock. 2-Finger click (select models only) 2-Finger click allows you to make menu selections for an object on the screen.
Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
Hot key combination fn+f4 Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information on the computer using the external VGA video standard.
Using keypads The computer includes an embedded numeric keypad or an integrated numeric keypad. The computer also supports an optional external numeric keypad, or an optional external keyboard that includes a numeric keypad. Using the embedded numeric keypad (1) Component Description fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key.
Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ● Media buttons ● Media hot keys (specific keys pressed in combination with the fn key) ● Media keys Audio On your HP
NOTE: See Buttons and fingerprint reader (select models only) on page 6 and Identifying the hot keys on page 27 for information on what type of volume controls your computer has. Connecting headphones You can connect wired headphones to the headphone jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.
Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV.
To connect a video or audio device to the DisplayPort: 1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the other end of the cable to the video device, and then see the device manufacturer’s instructions for additional information. NOTE: To remove the device cable, press down on connector release button to disconnect it on the computer.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card.
Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power, or when the battery reaches a critical battery level. Power settings and timeouts can be changed in Windows Control Panel. To initiate Hibernation ▲ Select Start, click the arrow next to the Shut down button, and then click Hibernate. To exit Hibernation: ▲ Briefly press the power button.
whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs. NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life.
Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery light (select models only) indicates a low or critical battery level.
3. Insert the battery (1) into the battery bay until it is seated (2). Slide the battery release latches to lock the battery in place (3). Removing a battery To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and shut down the computer through Windows before removing the battery. 40 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2.
4. Remove the battery from the computer (3). Conserving battery power ● Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source. ● Stop, disable, or remove any external memory cards that you are not using. ● Decrease screen brightness.
Disposing of a user-replaceable battery (select models only) WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the user guides, select the Start > Help and Support > User Guides. To access battery information, select Start> Help and Support > Learn > Power Plans: Frequently Asked Questions.
To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the service door (see Removing the service door on page 50). 3. Remove the battery (see Removing a battery on page 40). 4. Connect the AC adapter to the computer, and then plug it into an AC outlet. 5. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see the Getting to know your computer on page 4 section. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1.
3. Pull the card out of the slot. Using smart cards (select models only) NOTE: Cards. The term smart card is used throughout this chapter to mean both smart cards and Java™ A smart card is a credit card-sized accessory that carries a microchip containing memory and a microprocessor. Like personal computers, smart cards have an operating system to manage input and output, and they include security features to protect against tampering. Industry-standard smart cards are used with the smart card reader.
Removing a smart card ▲ Grasp the edge of the smart card, and then pull it out of the smart card reader. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different from your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, turn off the device, and then disconnect it on the computer.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Do not drop a drive, place items on it, or expose it to liquids, or temperature or humidity extremes. Observe these precautions when handling drives: ● Before removing or installing a drive, shut down the computer.
Removing or replacing the service door Removing the service door Remove the service door to access the battery, memory module slot, hard drive, and other components. 1. With the battery bay toward you, slide the service door release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service door. NOTE: If you do not want to use the optional screw, you can store it inside the service door. 2.
4. With the battery bay toward you, slide the service door release latch to the left (3), and if you choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the release latch to the right to lock the service door (5). NOTE: If you do not want to use the optional screw, it is stored inside the service door.
6. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove the hard drive(3). Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: 52 1. Insert the hard drive into the hard drive bay at an angle (1), and then pull the plastic tab (2) towards the center of the computer to engage the hard drive with the connector. 2. Tighten the hard drive screws (3).
3. Insert the battery (see Inserting a battery on page 39). 4. Replace the service door (see Replacing the service door on page 50). 5. Connect AC power and external devices to the computer. 6. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary. NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP 3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help.
To open the software and change settings, follow these steps: 1. Double-click the icon on the Windows desktop in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, and then select Settings. 2. Click the appropriate button to change settings. 3. Click OK.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● BIOS administrator and DriveLock are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup. ● Windows passwords are set only in the Windows operating system. ● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1.
8. Type your master password, and then press enter. 9. To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password.
6. Use a pointing device or the arrow keys to select Disable protection. 7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses.
Updates to the operating system and other software may have become available after the computer left the factory. To be sure that all available updates are installed on the computer, observe these guidelines: 1. Run Windows Update as soon as possible after you set up your computer. 2. Run Windows Update monthly thereafter. 3. Obtain updates to Windows and other Microsoft programs, as they are released, from the Microsoft website and through the updates link in Help and Support.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Insert the battery (see Inserting a battery on page 39). 8. Replace the service door (see Replacing the service door on page 50). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic update notifications when they become available. Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number.
11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1.
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Select Start > Computer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
13 Support Contacting support If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● E-mail support. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the service door. For help finding these locations, see the descriptions in the section Bottom on page 12.
Component (3) Serial number (4) Product number ● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. The Microsoft Certificate of Authenticity is affixed inside the battery bay. ● Regulatory label(s)—Provide(s) regulatory information about the computer.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
A Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards, such as digital storage cards, from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Shut down the computer. ● Take along a backup of your information.
B Troubleshooting The following sections are included in this appendix: Troubleshooting resources ● Access website links and additional information about the computer through Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a. From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution. b. Specify a primary display and a secondary display.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter, testing 42 AC adapter/battery light 8 administrator password 57 antivirus software 63 audio functions, checking 32 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 Automatic DriveLock password entering 62 removing 62 B Backup and Restore 73 backup tools 71 backups creating 72 recovering 73 battery conserving power 41 discharging 38 displaying remaining charge 38 disposing 42 low battery levels 39 replacing 42 storing 41 Battery Check 38 battery informat
hard drive recovery 74 hard drive, identifying 12, 13 headphone (audio-out) jack 9 Hibernation exiting 37 initiating 37 high-definition devices, connecting 34 hot keys adjusting volume 28 decrease screen brightness 28 decreasing speaker sound 28 description 27 increase screen brightness 28 increasing speaker sound 28 keyboard backlight 28 Sleep 27 switching screen image 28 using 27 hot keys, media 31 HP 3D DriveGuard 53 HP Client Security 64 HP Mobile Broadband, disabled 19 HP Recovery Disc Creator, using 7
conserving 41 options 36 power button 35 power button, identifying 6 power connector, identifying 9 power lights 5, 8 power switch 35 power-saving states 36 Product Key 85 product name and number, computer 84 public WLAN connection 18 R readable media 36 recovery media, creating 71 recovery media, using for restore 74 recovery partition 74 recovery tools 71 recovery tools, Windows 73 recovery, system 73 regulatory information regulatory label 85 wireless certification labels 85 restoring the hard drive 74 R
WLAN device 16, 85 WLAN label 85 writable media 36 WWAN antennas, identifying WWAN device 15, 19 Z zooming TouchPad gesture 96 Index 11 25
