HP Officejet Pro K550 Series User Guide
HP Officejet Pro K550 Series User Guide
Copyright Information Trademark Credits © 2005 Copyright Hewlett-Packard Development Company, L.P. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. Edition 1, 10/2005 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Getting started Finding other resources for the product .................................................................................................2 Accessibility.............................................................................................................................................4 Understanding the printer parts...............................................................................................................5 Front view..........................
To align the printheads.........................................................................................................33 To calibrate the linefeed.......................................................................................................33 To clean the printheads........................................................................................................33 To clean the printhead contacts manually............................................................................
Monitor the printer................................................................................................67 Administer the printer...........................................................................................67 Configure network settings...................................................................................68 Overview of printer management tools.................................................................................69 Embedded Web server...........................
Appendix B Support and warranty Obtaining electronic support................................................................................................................100 Obtaining HP telephone support.........................................................................................................101 Before you call....................................................................................................................101 Telephone support numbers.....................................
1 Getting started Thank you for buying the printer. This guide provides details about how to use the printer and to resolve printer and printing problems.
Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. A printed version of the document is provided with the printer. Also, an electronic version is available as an Adobe® Acrobat® Portable Document Format (PDF) document on the Starter CD.
Resource Description Location Logs and reports Provides information about events that have occurred. See Monitor the printer. Configuration page Shows printer information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplex unit), and the number of pages printed from the trays and accessories, as well as the ink level information, and the printhead health status.
Accessibility Your HP printer provides a number of features that make it accessible for people with disabilities. Visual The printer software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
Understanding the printer parts Front view ENWW 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover Understanding the printer parts 5
Control panel For more information about interpreting control-panel lights, see Printer lights reference.
Back view ENWW 1 USB host connector (connects to USB devices such as flash drives) (HP Officejet Pro K550dtwn) 2 Network connector (HP Officejet Pro K550dtn/K550dtwn) 3 USB connector 4 Power input 5 Rear access panel (HP Officejet Pro K550) 6 Optional automatic two-sided printing accessory (duplex unit) (HP Officejet Pro K550dtn/K550dtwn) Understanding the printer parts 7
8 Chapter 1 Getting started ENWW
2 Installing the accessories This section contains the following information: ENWW ● Installing the duplex unit ● Installing tray 2 9
Installing the duplex unit You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplex unit) is installed on the printer. The duplex unit comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers. For information on using the duplex unit, see Printing on both sides (duplexing). See also Accessories for ordering information. To install a duplex unit 1.
Installing tray 2 Tray 2 can hold up to 350 sheets of plain paper. It comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers, and is an optional accessory for the HP Officejet Pro K550 printer. See Accessories for ordering information. To install tray 2 1. Unpack the tray, remove the packing tapes and materials, and move the tray to the prepared location. The surface must be sturdy, level, and located in a well-ventilated area.
12 Chapter 2 Installing the accessories ENWW
3 Using the printer This section provides information on media usage for the printer, changing print settings, and performing basic printing tasks.
Selecting print media The printer is designed to work well with most types of office paper. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit HP website at www.hp.com for details on HP media. Tips for selecting and using print media For the best results, observe the following guidelines. ● Always use media that conforms to the printer specifications. See Understanding specifications for supported media.
Transparencies ● Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the printer. ● Use the Best mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray. Allowing wet media to stack up may cause smearing. Custom-sized media ● Use only custom-sized media supported by the printer.
Media size Tray 1 Tray 2 Duplex unit A2 Envelope (111 by 146 mm; 4.37 by 5.75 inches) DL Envelope (110 by 220 mm; 4.3 by 8.7 inches) C5 Envelope (162 by 229 mm; 6.4 by 9 inches) C6 Envelope (114 by 162 mm; 4.5 by 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 by 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 by 8.1 inches) Cards Index card* (3 by 5 inches; 76.2 by 127 mm) Index card* (4 by 6 inches; 102 by 152 mm) Index card* (5 by 8 inches; 127 by 203 mm) A6 card* (4.13 by 5.
Understanding supported media types and weights Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) (25 mm or 1 inch stacked) Transparencies Up to 70 sheets (17 mm or 0.67 inch stacked) Photo paper 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.67 inch stacked) Labels Up to 100 sheets (17 mm or 0.67 inch stacked) Envelopes Cards 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter, U.S. Legal, A4, U.S. Executive, U.S. Statement, 8.5 x 13 inch, B5, A5, cards, custom-sized media, photo media 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) Envelopes 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) * To achieve this margin setting on a computer running Windows, click the Effects tab in the printer driver, and select Minimize Margins.
Loading media This section provides instructions for loading media into the printer. To load tray 1 or tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. For paper longer than 11 inches (279 mm), lift the front cover of the tray (see shaded tray part) and lower the front of the tray. 3. Insert the paper print-side down along the right of the tray.
5. Gently reinsert the tray into the printer. CAUTION If you have loaded legal-size or longer media, keep the front of the tray lowered. Damage to the media or printer might result if you raise the front of the tray with this longer media loaded. 6. Pull out the extension on the output tray.
Configuring trays By default, the printer draws media from tray 1. If tray 1 is empty, the printer draws media from tray 2 (if it is installed and loaded with media). You can change this default behavior using the following features. ● Tray Lock: Use this feature to protect special media such as letterhead or preprinted media from accidental use. If the printer runs out of paper while printing a document, it will not use paper from a locked tray to complete the print job.
Changing print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the printer driver. NOTE To set print settings for all print jobs, make the changes in the printer driver.
Canceling a print job You can cancel a print job using one of the following ways. ▲ Control panel: Press (Cancel button). This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ▲ Windows: Double-click the printer icon that appears in the lower right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard. ▲ Mac OS: Double-click the printer in the Printer Setup Utility (Mac OS X, 10.3, 10.
Printing on both sides (duplexing) You can print on both sides of a sheet of media, either automatically by using the optional automatic two-sided printing accessory (duplex unit), or manually by turning the media over and feeding it into the printer again. Guidelines for printing on both sides of a page ● Always use media that conforms to the printer specifications. See Understanding specifications for supported media. ● Specify duplex options in your application or in the printer driver.
7. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the printer driver for examples. 8. Choose a booklet layout from the Booklet Layout drop-down list, if desired. 9. Change any other desired settings and click OK. 10 Print your document. . 11 For manual duplexing, after one side of the stack of paper is printed, follow the onscreen . instructions to reload the printed paper into the tray to complete printing.
Printing on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. See Loading media. 2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences. 3. Click the Paper/Quality tab. 4. Select the media size from the Size is drop-down list. To set a custom media size, complete the following steps. a. Click the Custom button. b. Type a name for the new custom size. c.
c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 5. On the File menu, click Page Setup and select the new custom size. 6. Click OK. 7. On the File menu, click Print. 8. Open the Paper Type/Quality panel. 9. Click the Paper tab and select the media type. 10 Change any other desired settings, and click OK or Print. .
28 Chapter 3 Using the printer ENWW
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems.
Replacing the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Overview of printer management tools. You can also print the configuration page to view this information (see Understanding the configuration page). NOTE After removing a cartridge from its package, install it right away. Do not remove a cartridge from the printer for long periods of time.
Maintaining the printheads If printed characters are incomplete, or dots or lines are missing from printouts, this may be caused by clogged ink nozzles and you might need to clean the printheads. When the quality of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Check the health of the printheads (see To check printhead health). 2. Print the print quality diagnostic page on a clean sheet of white paper.
Toolbox is installed), and then click the Printer Services tab. Click Print PQ (print quality) diagnostic page and follow the onscreen instructions. 32 ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel.
To align the printheads Whenever you replace a printhead, the printer automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can start the alignment process manually. ● Control panel: Press and hold release (Power button).
Toolbox is installed), and then click the Printer Services tab. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.
6. Wipe the electrical contacts on the printhead but do not touch the nozzles. NOTE The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. CAUTION Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper towel.
14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . the printhead which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to the . blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . not print the pages, start the alignment process manually (see To align the printheads).
Calibrating the color Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the best print quality. If you are not satisfied with the appearance of the colors, you can start the color calibration process manually. ENWW ● Control panel: Press and hold (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select the option to calibrate color from the drop-down list in the Print Quality section, and click Apply.
Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button).
General troubleshooting tips Ensure the following: ENWW ● Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 8 minutes to initialize the printer after the printheads are installed. ● Make sure the printer is in the ready state. If lights are on or blinking, see Printer lights reference. ● No error messages appear on the computer screen. ● Power cord and other cables are working, and are firmly connected to the printer.
Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Electrical specifications for voltage requirements. Check the printer vents ▲ The printer vents are located on the sides of the printer. If the vents are covered and the printer overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is in a cool, dry location.
Check the cable connections ● Make sure both ends of the network cable are secure. ● If the printer is connected to a network, check the following: ● Check the Link light on the back of the printer. See Interpreting network connector lights. ● Make sure you are not using a phone cord to connect the printer. ● The network hub, switch, or router is turned on and working properly.
Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the printer driver. See Changing print settings. Check for radio interference ▲ If the printer is connected using wireless communication and is printing slowly, then the radio signal might be weak. See Guidelines for reducing interference on a wireless network.
Check the media size ● Content on a page might be cut off if the document size is larger than the media that you are using. ● Make sure the media size selected in the printer driver match the size of media loaded in the tray. ● If you are using a computer running Windows, select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected. See Changing print settings.
Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). ● Replace any ink cartridges that are low on ink, and try to print again. See Replacing the ink cartridges. Check the paper quality ▲ The paper might be too moist or too rough.
Ink is smearing Check the print settings ● When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washed-out" quality.
Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page).
Resolving paper-feed problems For information on resolving jams, see Clearing jams. Tray cannot be inserted ● Reinsert the tray. Make sure it is aligned with the printer opening. ● Check for paper jam. See Clearing jams. Another paper-feed problem is occurring Media is not supported for the printer or tray ▲ Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media.
Pages are skewing ● Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer, reload the media properly, making sure that the paper guides are properly aligned. ● When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.
Resolving printer management problems This section provide solutions to common problems that involve managing the printer. Embedded Web server cannot be opened Check your network setup ● Make sure you are not using a phone cord or a cross cable to connect the printer to the network. See Configuring the printer (Windows) or Configuring the printer (Mac OS). ● Make sure the network cable is securely connected to the printer.
Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to align the printheads. This process takes about 8 minutes, and the alignment pages may be discarded after they are printed. If the printer does not print the pages, try to start the alignment process manually (see To align the printheads). Problems installing software NOTE Visit HP website (www.hp.
● If the installation program cannot discover the printer, print the configuration page of the printer, and enter the IP address listed on the configuration page during the software installation. See Understanding the configuration page. ● Ping the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is correct.
Check the wireless network settings ● Make sure the computer's wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network). Open the configuration utility for the network card installed on your computer, and ensure that the profile selected is the profile for the printer's network.
6. Uninstall the printer software completely, and then reinstall the software. See Uninstalling the printer software. Check the signal strength ▲ Check the signal strength indicated on the network configuration page of the printer (see Understanding the configuration page). If the value is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless signal might be blocked.
Clearing jams To clear a jam 1. Remove all media from the output tray. 2. Check the rear access panel or the duplex unit. a. Push the button on either side of the rear access panel or the duplex unit, and remove the panel or unit. b. Locate any jammed media inside the printer, grasp it with both hands and pull it towards you. c. If the jam is not there, push the latch on the top of the duplex unit and lower its cover. If the jam is inside, carefully remove it. Close the cover. d.
b. Pull the paper towards you. c. Reinsert the tray and lower the output tray. 4. If you have not found the jam and have tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off tray 2. c. Remove the jammed media from the bottom of the printer or from tray 2. d. Reposition the printer on top of tray 2. 5. Open the top cover.
To avoid jams 56 ● Make sure that nothing is blocking the paper path. ● Do not overload the trays. See Understanding specifications for supported media. ● Load paper properly. See Loading media. ● When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Do not use media that is curled or crumpled.
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary.
Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. Light description /Light pattern Explanation and recommended action All lights are off. The printer is off.
Light description /Light pattern Explanation and recommended action The Power light blinks. The printer is turning on or off, or is processing a print job. ▲ No action is required. The printer is pausing for the ink to dry. ▲ Wait for the ink to dry. The Power light and the Resume light blink. Print media is jammed in the printer. ▲ Remove all media from the output tray. Locate and clear the jam. See Clearing jams. The printer carriage has stalled.
Light description /Light pattern Explanation and recommended action The Power light and the Resume light blink, and one or more of the ink cartridge lights are on. One or more of the ink cartridges have expired. CAUTION Printer services or repairs required as a result of using expired ink cartridges will not be covered under warranty. ● Replace the ink cartridge indicated. ● If you choose to use the expired ink cartridge, press (Power button), and press (Resume and hold button) three times.
Light description /Light pattern Explanation and recommended action The Power light is on, and one or more of the ink cartridge lights are on. One or more of the ink cartridges are low on ink and will need to be replaced soon. ▲ Get ready new ink cartridges and replace the existing cartridges when they become empty. The Power light blinks, and one or more of the ink cartridge lights are on. The Configuration Page light blinks.
Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light NOTE The printer's wireless communication is turned off when the printer is connected using a network cable. Light description/Light pattern Explanation and recommended action Link light is on. Activity light is off. The printer is connected to the network but is not receiving or transmitting data over the network. The printer is turned on and idle. ▲ No action is required. Link light is on.
Light description/Light pattern Explanation and recommended action Link light is off. Activity light is off. The printer is turned off or is not connected to the network. ▲ If the printer is turned off, turn on the printer. If the printer is turned on and a network cable is connected, see Problems connecting to a network.
64 Chapter 5 Printer lights reference ENWW
6 Configuring and managing the printer This section contains the following information: ENWW ● Managing the printer ● Understanding the configuration page ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) ● Uninstalling the printer software 65
Managing the printer Overview of printer management tasks The following table lists common printer tools that can be used to manage the printer. Specific procedures might include other methods. For information about accessing and using the tools, see Overview of printer management tools. NOTE Mac OS users can use the control panel, the embedded Web server, and the HP Printer Utility.
Monitor the printer This section provides instructions for monitoring the printer. Use this tool... ...to obtain the following information. Control panel Obtain information about the status of jobs that are being processed, the operating status of the printer, and the status of ink cartridges and printheads. See Printer lights reference for more information.
Use this tool... ...to do the following. Toolbox (Windows) ● Change tray settings: Click the Printer Services tab and click Paper Handling. ● Perform printer maintenance tasks: Click the Printer Services tab and click the button for the task that you wish to perform. ● Set up alerts and notifications: Click the Printer Status tab and click Preferences. Printer driver (Windows) HP Printer Utility (Mac OS) Perform printer maintenance tasks: 1.
Overview of printer management tools Embedded Web server When the printer is connected to a network, you can use the printer's embedded Web server to view status information, change settings, and manage the printer at your computer. NOTE For a list of system requirements for the embedded Web server, see Printer specifications. Some settings might be restricted by the requirement for a password. You can open and use the embedded Web server without being connected to the Internet.
Pages Contents Networking Shows network status and the network settings that have been configured for the printer. These pages only appear if the printer is connected to a network. See Configure network settings for more information. Other links Connect you to other resources, including e-services, such as HP Instant Support, myPrintMileage, and online ordering of supplies. See HP Instant Support and myPrintMileage. You can also add or customize a link to the website of your choice.
Tabs Contents Information ● Printer Information: Provides a link to myPrintMileage, and shows the printer hardware and printhead health information. ● Help Information: Provides links to HP Instant Support, HP Customer Support, and online printer registration, as well as to this guide for help in performing basic printing tasks and troubleshooting. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you to diagnose issues affecting the print quality of the printer.
HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer model and serial number. Also allows you to print the configuration page of the printer. This page contains information about the printer and the supplies. See Understanding the configuration page.
conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network peripherals. After the software has been installed, you can gain access to it from anywhere within your intranet by using a standard Web browser. To get more information or to download the software, go to www.hp.com/go/webjetadmin. HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems.
NOTE To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser. To gain access to HP Instant Support ▲ Toolbox (Windows): Click the Information tab and click HP Instant Support. ▲ Embedded Web server: In a Web browser, type the IP address assigned to the device. (The address is listed on the configuration page. See Understanding the configuration page.
Understanding the configuration page Use the configuration page to view current printer information, ink cartridge status, and printhead health status; to help troubleshoot printer problems; and to verify installation of optional accessories, such as the duplex unit. The configuration page also contains a log of recent events. If the printer is connected to a network, an additional network configuration page prints; this page shows the network settings for the printer.
Network Configuration Page 1. General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the printer. ● Network Status: This setting can be 'Ready' or 'Offline'. When the setting is 'Offline', it implies either that the IP is being assigned or negotiated by the DNS server, or that the AutoIP or the network is not available.
● 802.11 Wireless: ● Status: If the value is 'Associated', the printer is able to communicate with the wireless device (PC or wireless access point (WAP)). If the value is 'Disassociated', make sure that the correct wireless settings, such as the network name (SSID), encryption type/ keys match in both the devices. Also, ensure that the wireless access parts are up and running. ● Radio HW Status: If the value is 'Initialized', the printer is ready for use.
Locale 2: Channels 1-14: ● low-power 802.11b ● low-power 802.11g NOTE 802.11g is not allowed on channel 14. The second digit stands for Ad-Hoc Compatibility Mode 0: Ad-Hoc connection status nominal 1: Ad-Hoc always appears connected The third digit stands for Infrastructure Rate Restriction 0: 802.11b or 802.11g 1: 802.11b only The fourth digit stands for Ad-Hoc Rate Restriction 0: 802.11b or 802.11g 1: 802.11b only 4.
Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer among other users on a network. NOTE Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program. Also, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Server 2003. Direct connection You can connect the printer directly to your computer using a USB cable.
To connect the printer before installing the software If you connected the printer to the computer before installing the printer software, the Found New Hardware wizard appeared on the computer screen. NOTE If you have turned on the printer, do not turn it off or unplug the cable from the printer while the installation program is running. If you do so, the installation program will not finish. 1.
3. Click the option to share the printer, and give the printer a share name. 4. To share the printer with client computers that use other versions of Windows, click Additional Drivers to install their drivers as a convenience to them. You must have the Starter CD in your CD drive. Network Connection If the printer has network capability, the printer can be shared in a network environment by connecting it directly to the network.
To install the printing software on client computers After printer drivers are installed on the computer that is acting as the print server, the printing functionality can be shared. Individual Windows users who want to use the network printer must install the software on their computers (clients). A client computer can connect to the printer in the following ways: ● In the Printers folder, double-click the Add Printer icon and follow the instructions for a network installation.
Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share the printer among other users on a network. To install the software for network or direct connection (Mac OS X (10.2, 10.3, 10.4)) 1. Connect the printer to your computer with a USB cable. 2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop, and then double-click the setup icon. Also, you can locate the Installer folder on the Starter CD. 3.
To share the printer among computers running Mac OS 1. Turn on printer sharing on the Macintosh computer (the host) that is connected to the printer: Open System Preferences, click Sharing, click Services, and then select the Printer Sharing check box. 2. To print from the other Macintosh computers (the clients) on the network, preselect the printer in Sharing. Then, choose the neighborhood where the printer is shared and select the printer.
Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) You may set up the printer for wireless communication using one of the following ways: ● Using a cross cable or network cable See To set up the printer on an ad hoc network (Mac OS) or To set up the printer for wireless communication (Windows). ● Using SecureEasySetup (SES) See To set up wireless communication using SecureEasySetup (SES).
All devices on the ad hoc network must: ● ● Be 802.11 compatible ● Have ad hoc as the communication mode ● Have the same network name (SSID) ● Be on the same subnet and same channel ● Have the same 802.11 security settings Infrastructure (recommended): On an infrastructure network, the printer is set to infrastructure communication mode, and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP.
To set up the printer on an ad hoc network (Mac OS) 1. Set up the printer hardware (see the setup poster and the getting started guide). 2. Ensure an AirPort card is installed on the computer. 3. Close any applications that are running on your computer system. 4. Open the AirPort Setup Assistant from the Utilities folder. Refer to the AirPort documentation for details on setting up on wireless networks. 5. Click the Airport icon on the menu bar and select "hpsetup" under Computer to Computer Networks. 6.
5. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 6. On the CD menu, click Install and follow the onscreen instructions. 7. On the Connection Type screen, select the option to connect through network and click Next. 8. Follow the onscreen instructions to complete the installation, and when prompted, disconnect the cable.
5. Close any applications that are running on your computer system. 6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 7. On the CD menu, click Install and follow the onscreen instructions to install the printer software.
Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
ENWW ● Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet. ● To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP.
Uninstalling the printer software To uninstall the printer software (Windows) If you are using Windows 2000, Windows XP, or Windows Server 2003, you must have administrator privileges to uninstall the printer software. 1. If the computer is connected directly to the computer using a USB cable, disconnect the printer. 2. Close any applications that are running. 3. From the Start menu, open the Control Panel. 4. Double-click Add/Remove Programs. 5. Select the printer software that you want to remove. 6.
4. Double-click the CD icon on the desktop. 5. Double-click the setup icon and follow the onscreen instructions. 6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the upper-left part of the dialog box. 7. Follow the onscreen instructions to remove the printer software.
94 Chapter 6 Configuring and managing the printer ENWW
A HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit HP website (www.hpshopping.com) for the latest updates. You may also make purchase through the website.
Ordering printing supplies online Besides the HP website, you may order printing supplies through the embedded Web server or the Toolbox (Windows).
Accessories ENWW HP automatic two-sided printing accessory C8255A 350-sheet input tray C8256A HP USB A-B (2 meters) C6518A Accessories 97
Supplies Ink cartridges If you live in Europe, go to www.hp.com/eu/hard-to-find-supplies to locate information on HP 88 ink cartridges.
B Support and warranty The information in Maintaining and troubleshooting suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtaining electronic support You can obtain support from HP from the following electronic sources: 100 ● Web: Visit HP website (www.hp.com/support/officejetprok550) for the latest software, product, operating system, and support information. ● Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox (Windows).
Obtaining HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. Before you call Visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP. 1. Print the configuration page of the printer. See Understanding the configuration page.
Country/Region Telephone number Brazil 0-800-709-7751 São Paolo: 55-11-4004-7751 Canada 1-800-474-6836 Mississauga Area: (905) 206-4663 Central America & The Caribbean www.hp.com/support Chile 800-360-999 China 021-3881 4518 800-810-3888 Colombia 01-8000-51-4746-8368 Bogota: 571-606-9191 Costa Rica 0-800-011-1046 Cyprus 800 9 2649 Czech Republic 810 222 222 Denmark www.hp.
Country/Region Telephone number Indonesia +62 (21) 350 3408 Ireland www.hp.com/support Israel (0) 9 830 4848 Italy www.hp.com/support Jamaica 1-800-711-2884 Japan 0570-000511 Navi Dial, Japan Domestic Only: 03-3335-9800 Korea, Republic of 1588-3003 Luxembourg www.hp.com/support Malaysia 1800 88 8588 Mexico Mexico City: 55-5258-9922 Outside Mexico City: 01-800-472-68368 Morocco 22 404747 Netherlands www.hp.com/support New Zealand 0800 441 147 Nigeria 1 3204 999 Norway www.hp.
Country/Region Telephone number Spain www.hp.com/support Sweden www.hp.com/support Switzerland www.hp.com/support Taiwan 02-8722-8000 Thailand +66 (2) 353 9000 Trinidad and Tobago 1-800-711-2884 Tunisia 71 89 12 22 Turkey 90 216 444 71 71 United Kingdom www.hp.
Hewlett-Packard limited warranty statement HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink Cartridges 6 months* Printheads 1 year* Printer peripheral hardware (see below for details) 1 year * For more detailed warranty information, see www.hp.com/support/inkjet_warranty. Extent of limited warranty 1.
8. Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product being replaced. 9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10 HP's Limited Warranty Statement is valid in any country/region where the covered HP product is . distributed by HP.
NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
HP Inkjet Supplies - Warranty Quick Reference This information is intended to be an easy-to-read summary of the full HP warranty statement. To read the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply.
C Printer specifications For media and media-handling specifications, see Selecting print media. Physical specifications Available models and physical dimensions Size (width x depth x height) HP Officejet Pro K550: 496 x 403.2 x 212.5 mm (19.5 x 15.9 x 8.4 inches) HP Officejet Pro K550dtn/K550dtwn: 496 x 503.9 x 301.2 mm (19.5 x 19.8 x 11.9 inches) Weight (does not include printheads or ink cartridges) HP Officejet Pro K550: 9.7 kg (21.4 lb) HP Officejet Pro K550dtn/K550dtwn: 12.9 kg (28.
Physical specifications Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Physical specifications Network operating system compatibility ● Mac OS X (10.2, 10.3, 10.4): 333 MHz, 256 MB, 200 MB free hard disk space ● Microsoft Internet Explorer 6.0 or later ● Windows 98, Windows Me, Windows 2000, Windows XP 64-bit (Professional and Home Editions) ● Mac OS X (10.2, 10.3, 10.4) ● Microsoft Windows Terminal Server Edition 4.
Physical specifications Speed (U.S. Letter) Draft mode: ● Black text: 37 pages per minute (ppm) ● Mixed text with color graphics: 33 ppm Normal mode: ● Black text: 16 ppm ● Mixed text with color graphics: 16 ppm Best mode: ● Black text: 5 ppm ● Mixed text with color graphics: 5 ppm Laser Quality Speed*: ● Black text: 12 ppm ● Mixed text with color graphics: 10 ppm * Compared to color laser printers under $500.
Physical specifications Power supply Built-in universal power supply Power requirements ▲ Input voltage: 100 to 240 VAC (± 10 %), 50/60 Hz Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 55 (dBA) Sound power LwAd 6.
114 Appendix C Printer specifications ENWW
D Regulatory information This section contains the following information: ENWW ● FCC statement ● Other regulatory information ● Regulatory information for wireless products ● Declaration of conformity ● Environmental sustainability program 115
FCC statement The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Other regulatory information EMI statement (Korea) VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0501-01 (HP Officejet Pro K550/K550dtn) or SNPRC-0501-02 (HP Officejet Pro K550dtwn). This regulatory number should not be confused with the marketing name (HP Officejet Pro K550) or product number (C8157A, C8158A, C8159A).
Regulatory information for wireless products Notice to users in Canada/Note à l'attention des utilisateurs Canadien For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 of Industry Canada. For Indoor Use.
10 13) peut tre utilise. Pour connatre les dernires rglementations en vigueur, consultez le site Web www.art-telecom.fr. Notice to users in the European Union Radio products with the CE 0984 or CE alert marking comply with the R&TTE Directive (1999/5/EC) issued by the Commission of the European Community. NOTE Low-power radio LAN product operating in 2.4-GHz band, for Home and Office environments.
Declaration of conformity HP OfficeJet Pro K550/K550dtn DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product Product Name: HP OfficeJet Pro K550, HP OfficeJet Pro K550dtn Product Number: C8157A, C8158A Regulatory Model Number(1): SNPRC-0501-01 Product Accessory
HP OfficeJet Pro K550dtwn DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace, #07-01, The Comtech, Singapore 118502 declares, that the product Product Name: HP OfficeJet Pro K550dtwn Product Number: C8159A Regulatory Model Number(1): SNPRC-0501-02 Product Accessory Number: C8256A / 350-sheet tray 2 C8255A / HP auto-duplexer
Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HP continuously improves the design processes of its printers to minimize the negative impact on the office environment and on the communities where printers are manufactured, shipped, and used. HP has also developed processes to minimize the negative impact of the disposal of the printer at the end of its printing life.
Recycling Design for recycling has been incorporated into this printer: ● The number of materials has been kept to a minimum while ensuring proper functionality and reliability. ● Dissimilar materials have been designed to separate easily. ● Fasteners and other connections are easy to locate, access, and remove using common tools. ● High-priority parts have been designed so that they can be accessed quickly for efficient disassembly and repair.
124 Appendix D Regulatory information ENWW
Index A accessibility 4 accessories installing 9 ordering, part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling print job 23 cards guidelines 14 sizes supported 16 tray supporting 17 cartridges.
print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74 description 73 myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75, 98 purchasing online 96 supported
system requirements 110 overheating of printer 40 ozone-depleting chemicals in product 122 P pages per minute (ppm) 111 pages per month (duty cycle) 110 paper. See media paper-feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported, tray supporting 16 power specifications 112 troubleshooting 40 power cord statement 117 PowerSave mode 122 ppm.
managing printer 66 myPrintMileage 71 opening 70 Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray 2 11 locking, setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting, cannot be inserted 47 troubleshooting, media not picked up 47 troubleshooting all lights are on 40 blank page printed 42 bleeding colors 46 colors 46 colors printing as black and white 4
