HP Pro Slate 12 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 Hewlett-Packard Development Company, L.P. Android is a trademark of Google, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 2 3 Illustrated parts catalog ................................................................................................................................
7 Specifications ............................................................................................................................................. 29 8 Backing up and recovering your data ............................................................................................................. 30 Updating apps, widgets, and the operating system ........................................................................................... 30 Back up and reset .....................................
1 Product description Category Description Product Name HP Pro Slate 12 Tablet Processor Qualcomm APQ8074AB Quad Core, 2.3GHz with GPS for models without WWAN capability Qualcomm APQ8074AB Quad Core, 2.3GHz without GPS for models with WWAN capability Panel 12.
2 2 External component identification Item Component Item Component (1) Rear-facing webcamera (8) Audio-out (headphone) (2) Power button (9) Micro SIM slot (select models only) (3) Volume control button (10) Micro SD Card Reader slot (4) Integrated microphone (11) Speaker (5) Ambient light sensor (12) 18 Watt POGO connector (6) Front-facing webcamera (13) Speaker (7) Micro USB 2.
3 Illustrated parts catalog Locating the serial number and model number NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.
Tablet major components 4 Item Component Spare part number (1) Back cover 795926-001 (2) Battery, 9.
Item Component Spare part number System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models without WWAN capability 795930-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.
Component Spare part number For use only in North America 795552-008 For use only in Europe 795552-009 For use only in Brazil 795552-012 For use only in S. Korea 795552-014 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.
Spare part number Description 795926-001 Back cover 795927-001 Speaker Kit, Bottom speaker (includes speaker and cables) 795928-001 Connector board 795929-001 12.3 LED UXGA UWVA BrightView (1600x1200) Touchscreen display panel assembly 795930-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.
8 Spare part number Description 808087-001 USB sub board 808434-001 Antenna for models without WWAN capability 808817-001 Docking charger 809056-001 HP Pro Slate 12 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.
4 HP Touchpoint Manager software HP Touchpoint Manager (HPTM) is a complete cloud-based solution for managing devices. Select HP Android Slate tablets include persistent anti-theft technology that allows HP Touchpoint Manager to alert an IT administrator that the device might be stolen. If a supported device is reset to its factory state while the device is enrolled with an HP Touchpoint Manager account, then an IT administrator is alerted that the device may have been stolen.
5 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Torx 4 screw driver ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
6 Removal and replacement procedures Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
5. Lift the cover (3), and then remove the back cover (4). Reverse this procedure to install the back cover. Battery Description Spare part number Battery, 2 Cell 37 WHr. 9.75 Ah, USB-charging (includes cable) 799168-001 Before removing the battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2.
3. Remove the battery (2). Reverse this procedure to install the battery. Rear-facing webcamera Description Spare part number Rear-facing webcamera (includes cable) 795937-001 Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3.
2. Remove the rear-facing webcamera (2) from the display panel assembly. Reverse this procedure to install the rear-facing webcamera. Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable) 795936-001 Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off,, turn the tablet on, and then shut it down through the operating system. 2.
2. Remove the front-facing webcamera (2) from the display panel assembly. Reverse this procedure to install the front-facing webcamera.
Volume and power button board Description Spare part number Volume and power button board 795935-001 Before removing the volume and power button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 14). 5. Remove the battery (see Battery on page 15). 6. Remove the rear-facing webcamera (see Rear-facing webcamera on page 16). 7.
Reverse this procedure to install the speakers.
Antenna board Description Spare part number Antenna (includes antenna cable and transceiver) 808086-001 For models with WWAN capability 795923-001 For models without WWAN capability 808434-001 Before removing the antenna board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3.
2. Detach the antenna board (1) from the display panel assembly, and then remove it (2). Reverse this procedure to install the antenna board.
Connector board Description Spare part number Connector board 795928-001 Before removing the connector board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 14). 5.
System board Description Spare part number System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz with GPS and 32 GB eMMC hard drive for models without WWAN capability 795930-001 System board equipped with Qualcomm APQ8074AB, Quad Core, 2.3GHz without GPS and 32 GB eMMC hard drive for models with WWAN capability 800053-001 Before removing the system board, follow these steps: 1. Turn off the tablet.
2. Remove the four Torx 4 screws (1) that secure the system board to the display panel assembly, and then remove the system board (2). Reverse this procedure to install the system board. Docking charger Description Spare part number DDocking charger 808817-001 Before removing the docking charger, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2.
▲ Release the docking charger (1) from the metal frame, and then remove it (2). Reverse this procedure to install the docking charger. Outer ring Description Spare part number Outer ring for models with WWAN capability 807960-001 Outer ring for models without WWAN capability 807960-001 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2.
Remove the outer ring: 1. Remove four Torx 4 screws (1), and then remove both metal brackets from the outer ring (2). 2. Remove eight Torx 4 screws (1) from the outer ring, and then lift the outer ring (2) from the display assembly. Reverse this procedure to install the outer ring.
7 Specifications Metric U.S. Height 11.07 cm 4.36 in Width 19.27 cm 7.59 in Depth 0.99 cm 0.37 in Weight (lowest weight configuration) 0.36 kg 0.79 lb Dimensions (portrait orientation) Input power The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable.
8 Backing up and recovering your data Updating apps, widgets, and the operating system HP recommends that you update your apps, widgets, and the operating system on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your tablet. Technology is always changing, and updating apps, widgets, and the operating system allows your tablet to run the latest technology available.
CAUTION: All data saved on your device is deleted when you perform a factory reset. All apps are uninstalled. It may be possible to restore data in your email account. Back up all important files with an external storage device or to the cloud using one of several commercially available solutions, before resetting the tablet. 4. Touch Reset tablet. 5. If you set a lock screen password for your tablet, enter your password when prompted. 6. Touch Erase everything to begin the reset. The tablet turns off.
9 Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased. Power adapters for use in other countries and regions must meet the requirements of the country or region where the tablet is used.
Country/region Accredited agency Norway NEMKO The People's Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL Requirements for specific countries and regions 33
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part numbers 6, 7 ambient light sensor, location 2 Antenna spare part number 7 antenna spare part number 6, 8 antenna board removal 22 spare part number 5, 6, 22 audio jack spare part number 6 audio, product description 1 audio-out jack 2 B back cover removal 14 spare part number 4, 7, 14 backup and recovery 30 battery removal 15 spare part number 4, 7, 15 buttons power 2 volume control 2 C cables, service considerations 10 Card Reader slot, location 2 connector board removal 24 sp
Q Q-Pen spare part number 6 R rear-facing webcamera location 2 removal 16 spare part number 4, 7, 16 reset 30, 31 S Screw Kit, spare part number 6, 7 sensor, product description 1 service considerations cables 10 connectors 10 plastic parts 10 serviceability, product description 1 SIM slot, location 2 speaker location 2 removal 19 spare part number 4, 7, 19 Speaker Kit, spare part number 4, 7, 19 storage, product description 1 system board removal 25 spare part number 4, 5, 25 T tablet major components 4 sp
