HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2015 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 3 Locating hardware .................................................................................................................................................
Fan/heat sink assembly ...................................................................................................................................... 34 Memory module ................................................................................................................................................... 35 Speakers ..............................................................................................................................................................
1 Product description Category Description Product Name HP Pavilion x360 Convertible PC (model numbers: 13-s000 through 13-s099) Processor ● Intel™ Core® i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) ● Intel Core i3-5010U 2.10-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) Chipset Intel LP processor controller hub (PCH) Graphics Internal Graphics: Intel HD Graphics 5500 Support for DX11, HD decode, and HDMI Panel 13.
Category Description Sensors (continued) Gyroscope Sensor hub Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) option by way of wireless module with dual antennas (M.2/PCIe): Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter; Integrated WLAN options by way of wireless module with single antenna (M.2/PCIe): Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter; Support for Intel WiDi 5.
2 External component identification Locating hardware To find out what hardware is installed on the computer: 1. From the Start screen, type control panel, and then select Control Panel. – or – From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. (5) Windows button Turns off the display and initiates Sleep if the display is closed while the power is on.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights 6 Item Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on.
TouchPad Item Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) Power button ● When the tablet is off, press the button to turn on the tablet. ● When the tablet is on, press the button briefly to initiate Sleep. ● When the tablet is in the Sleep state, press the button briefly to exit Sleep. ● When the tablet is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Item (7) Component Hard drive light Description ● To increase speaker volume, press the + edge of the button. ● To decrease speaker volume, press the – edge of the button. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Right side Item Component Description (1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Item Component Description or a high-speed High-Definition Multimedia Interface (HDMI) device. (5) (6) (7) RJ-45 (network) jack/status lights AC adapter light Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. ● White: The computer is connected to external power and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the warranty information, model number, serial number, and product number The warranty information (1), model number (2), serial number (3), and product number (4) are located on the bottom of the computer.
Computer major components 12 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 16.
Item Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Professional operating system 809841-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Standard operating system 809841-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.
Item (16) Component Spare part number 500-GB, Hybrid 8-GB 732000-005 Base enclosure: For use only on computer models in natural silver finish 809819-001 For use only on computer models in sunset red finish 809820-001 For use only on computer models in violet purple finish 809821-001 Rubber Kit (not illustrated, includes base enclosure rear feet, screw plugs, screws covers, and display bezel screw covers): For use only on computer models in natural silver finish 809834-001 For use only on compu
Display assembly components Item Description (1) Display panel assembly (13.
Item Description Spare part number (7) Antenna Kit (includes wireless antenna cables and transceivers) 809815-001 (8) Display back cover For use only on computer models in natural silver finish 809816-001 For use only on computer models in sunset red finish 809817-001 For use only on computer models in violet purple finish 809818-001 Miscellaneous parts Component Spare part number 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only components. Components described in this chapter should only be accessed by an authorized service provider. Accessing these components can damage the computer or void the warranty. There are as many as 51 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
1. Close the computer. 2. Turn the computer upside down with the front toward you. 3.
4. Remove the 13 Phillips PM2.5×6.6 screws that secure the keyboard/top cover to the bottom cover. 5. Turn the computer right side up with the front toward you. 6. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved. 24 7.
10. Remove the keyboard/top cover (4). Reverse this procedure to install the keyboard/top cover. Battery Description Spare part number Battery, 3-cell, 48-WHr, 4.2-AHr, Li-ion (includes cable) 796356-005 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the four PM2.5×4.4 screws (1) that secure the battery to the base enclosure. 3. Detach the connector board cable (1) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) 4. Use the release slot (2) on the right side of the battery to lift the right side of the battery until it rests at an angle. 5. Remove the battery (3) by sliding it up and to the right. Reverse this procedure to install the battery.
Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 808238-001. Description Spare part number 1-TB, 5400-rpm 762990-005 750-GB, 5400-rpm 752099-005 500-GB, 5400-rpm 683802-006 500-GB, 5400-rpm, Hybrid 8-GB 732000-005 Before removing the hard drive, follow these steps: 1. Shut down the computer.
4. If it is necessary to replace the hard drive connector adapter, slide the adapter (1) off of the front end of the hard drive. 5. If it is necessary to replace the hard drive bracket, release the sides of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive.
1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect the connector board cable from the system board. 2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) 3. Remove the Philllips PM2.5×4.4 screw (3) that secures the connector board to the base enclosure. 4. Remove the connector board (4). Reverse this procedure to install the connector board.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. 2. Remove the Phillips PM2.0×4.1 screw (2) that secures the WLAN module to the base enclosure. (The WLAN module tilts up (3).) 3. Remove the WLAN module (4) by pulling the module away from the slot at an angle.
System board Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W), a solid-state drive slot, and the Windows 8 Professional operating system 809842-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.
2. Disconnect the following cables from the system board: (2) Display panel cable from the ZIF connector on the system board (3) Power button board cable from the ZIF connector on the system board (4) Connector board cable from the ZIF connector on the system board 3.
4. Remove the six Phillips PM2.5×4.4 screws (1) and the Phillips PM2.0×4.1 screw (2) that secure the system board to the base enclosure. 5. Lift the front edge of the system board (1) until it rests at an angle. 6. Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board.
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement thermal material) 809825-001 Before removing the fan/heat sink assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
2. Remove the memory shield that covers the memory module slots. 3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 4. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 809838-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. Remove the display assembly (3). 5. If it is necessary to replace the display panel assembly or any of the display assembly internal components: a. Release the top edge of the display panel assembly (1) by pulling it away from the display enclosure. b. Release the adhesive support strip (2) that secures the display panel cable to the display panel assembly. c. Disconnect the display panel cable (3) from the display panel assembly. d.
e. Remove the display panel assembly (5). The display panel assembly includes the display bezel and the display panel and is available using spare part numbers 809833-001 (FHD, (1920×1080), UWVA, IPS, display panel assembly) and 809832-001 (HD, (1366×768), UWVA display panel assembly). 6. 40 If it is necessary to replace the webcam/microphone module: a. Remove the display panel assembly. b. Detach the webcam/microphone module (1) from the display back cover.
c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 809843-001. 7. If it is necessary to replace the display hinges: a. Remove the display panel assembly. b. Remove the two Phillips PM2.0×2.8 screws (1) that secure the display hinges to the display enclosure. c. Remove the six Phillips PM2.5×3.
e. Remove the display hinges (2). The display hinges are included in the Display Hinge Kit, spare part number 809827-001. 8. If it is necessary to replace the display panel cable: a. Remove the display panel assembly. b. Remove the display hinges. c. Remove the display panel cable from the left display hinge.
a. Remove the display panel assembly. b. Remove the display hinges. c. Remove the Phillips PM2.0×4.1 screw (1) that secures the display hinge cover to the display hinge. d. Remove the rubber cable retainer (2) from inside the hinge cover. e. Remove the display hinge cover (3).
f. Remove the WLAN antenna cables and transceivers (4). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 809815-001. 11. If it is necessary to replace the webcam/microphone module cable: 44 a. Remove the display panel assembly. b. Remove the right display hinge. c. Remove the WLAN antenna cables and transceivers. d. Release the tabs (1) on the top edge, right side, and right hinge area of the display enclosure that secure the webcam/microphone cable. e.
f. Remove the webcam/microphone module cable (3). The webcam/microphone module cable is available using spare part number 809823-001. Reverse this procedure to reassemble and install the display assembly. Power button board Description Spare part number Power button board (includes cable) 809830-001 Before removing the power button board, follow these steps: 1. Shut down the computer.
3. Remove the power button board (3) and cable. Reverse this procedure to install the power button board. Power connector cable Description Spare part number Power connector cable 809824-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the power connector cable (2). Reverse this procedure to install the power connector cable.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1.
3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
8 Specifications Metric U.S. Width 32.7 cm 12.89 in Depth 22.4 cm 8.82 in Height 2.3 cm 0.91 in Weight (equipped with a hard drive) 1.77 kg 3.89 lbs Weight (equipped with a solid-state drive) 1.66 kg 3.67 lbs Tablet dimensions Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A – 65 W 19.5 V @ 3.33 A – 65 W 19.5 V @ 4.62 A – 90 W 19.5 V @ 6.15 A – 120 W 19.5 V @ 7.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to Help and Support. ▲ From the Start screen, type help, and then select Help and Support.
Creating HP Recovery media (select models only) IMPORTANT: If your computer does not list a Create recovery media option, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Using Windows tools You can create system restore points and create backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. Restore and recovery There are several options for recovering your system.
What you need to know before you get started ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using the HP Recovery partition (select models only) The HP Recovery partition allows you to perform a system recovery or minimized image recovery (select models only) without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot options. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
60 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter light 10 AC adapter, spare part number 17 action keys 5 antenna location 4 removal 43 spare part number 17, 44 Antenna Kit, spare part number 17, 44 audio, product description 1 audio-in jack 9 audio-out jack 9 B backups 53 base enclosure, spare part numbers 15 battery removal 25 spare part number 14, 25 BIOS determining version 48 downloading an update 49 starting the Setup Utility 48 updating 48 boot order changing 57 bottom components 10 buttons power 8 TouchPad 7 volume 8 Windows 4, 9
headphone 9 microphone 9 network 10 RJ-45 10 optical drive product description 1 spare part number 17 original system recovery 55 K keyboard/top cover removal 22 spare part numbers keys action 5 components 5 esc 5 fn 5 Windows 5 13, 22 L left-side components 8 lights AC adapter 10 caps lock 6 components 6 hard drive 9 mute 6 network status 10 RJ-45 status 10 webcam 4 M memory card reader 8 memory module removal 35 spare part numbers 14, 35 memory, product description 1 microphone location 4 product desc
supported discs, recovery 54 system board removal 31 spare part numbers 31 system recovery 55 system restore point creating 55 system restore point, creating 53 T tools required 18 TouchPad button 7 TouchPad components 7 TouchPad zone 7 transporting guidelines 20 U USB 2.0 port 8 USB 3.
