HP 350 G2 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 5 Display ...................................................................................................................................................................
WLAN module .................................................................................................................................... 34 Memory module ................................................................................................................................ 36 Optical drive ...................................................................................................................................... 37 Keyboard .........................................................
Starting Computer Setup ................................................................................................ 77 Navigating and selecting in Computer Setup ................................................................. 77 Restoring factory settings in Computer Setup .............................................................. 78 Updating the BIOS ........................................................................................................... 78 Determining a BIOS version .........
Using the Windows recovery tools ................................................................................. 93 Using f11 recovery tools ................................................................................................. 94 Using a Windows 7 operating system DVD (purchased separately) .............................. 95 Linux .....................................................................................................................................................................
1 Product description Category Description Product Name HP 350 G2 Notebook PC Processor ● Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W) ● Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W) ● Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W) ● Intel Pentium® 3558U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W) ● Intel Celeron® 2957U 1.40-GHz processor (1600-MHz FSB, 2.
Category Description Optical drive (continued) SATA Fixed (not modular) Support for zero-power optical drive Support for no optical drive option Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames per second Support for non-webcamera option Dual digital microphones Stereo speakers (2) DTS Sound Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless networking Integrated wireless local area network (WLAN) options by way of wireless mod
Category Description Power requirements (continued) ● 65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and the People's Republic of China) ● 45-W AC adapter (non-PFC, RC, 4.5-mm) Security Operating system Support for the following: ● Fingerprint reader (support for non fingerprint reader option also) ● Security cable lock ● Trusted platform module (TPM) 1.2 Preinstalled: ● Microsoft Windows 8.
4 Category Description Operating system ● Serviceability End user replaceable part: Chapter 1 Product description Microsoft Windows 7 Professional 32-bit ● AC adapter ● Battery (system) ● Hard drive ● Keyboard ● Memory module ● Optical drive ● WLAN module
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam (select models only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant.
Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (3) Windows button Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
TouchPad Item Component Description (1) TouchPad on/off button and light Turns the TouchPad on and off. ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) Power connector Connects an AC adapter. (2) AC adapter/Battery light ● White: The AC adapter is connected to external power and the battery is fully charged. ● Amber: The AC adapter is connected to external power and the battery is charging. ● Off: The AC adapter is not connected to external power. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Right side Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Bottom Item Component Description (1) Battery cover release latch and lock Releases the battery cover over the battery bay. (2) Battery bay Holds the battery. (3) Memory module compartment cover Provides access to the keyboard screw, memory module slots, and optical drive screw. (4) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number, product number, and model number of your computer are located on the bottom of the computer.
Computer major components 14 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21.
16 Item Component Spare part number (8) Speaker Kit (includes left and right speakers and cables) 758053-001 (9) System board (includes replacement thermal material): Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 796399-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.
Item Component Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 796384-601 Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.
Item 18 Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard operating system 796392-501 Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8 operating system 796392-001 Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.
Item Component Spare part number Equipped with an Intel Core i3-4030U 1.90-GHz processor (dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8 operating system 801977-001 Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Professional operating system 796382-601 Equipped with an Intel Core i3-4005U 1.
Item (21) Component Spare part number Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 753077-001 Hard drive (does not include hard drive bracket or hard drive connector adapter): NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 758048-001. (22) 1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-001 750-GB, 5400-rpm, SATA, 7.0-mm hard drive 778190-001 500-GB, 7200-rpm, SATA, 7.
Display assembly components Item Component (1) Display bezel (2) Spare part number For use only on computer models equipped with a webcamera 758055-001 For use only on computer models not equipped with a webcamera 758056-001 15.
Plastics Kit Item 22 Component Spare part number Plastics Kit, includes: 758052-001 (1) Service cover (includes one captive screw, secured by an O-ring) (2) Memory module compartment cover (includes one captive screw, secured by an O-ring) (3) Optical drive bay space saver Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 710412-001 45-W HP Smart adapter (non-PFC, RC, 4.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 41-Whr, 2.80-AHr, Li-ion battery 752237-001 Before removing the disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 758052-001. Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 758048-001. Description Spare part number 1-TB, 5400-rpm, SATA, 7.0-mm hard drive 778192-001 750-GB, 5400-rpm, SATA, 7.0-mm hard drive 778190-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 Before removing the battery, follow these steps: 1.
3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the hard drive connector adapter toward you. b. Release the left and right sides of the hard drive bracket (1) from the hard drive. c. Remove the hard drive bracket (2) from the hard drive. d. Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit, spare part number 746650-001.
WLAN module Description Spare part number Atheros AR9485 802.11b g n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Realtek RT8723BE 802.11bgn 1×1 WiFi + Bluetooth 4.0 Combo Adapter 753077-001 Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 GB 691739-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 5. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
4. Remove the optical drive (3). Reverse this procedure to install the optical drive.
Keyboard Description Spare part number Description Spare part number For use only in Belgium 758027-A41 For use only in Northwest Africa 758027-FP1 For use only in Bulgaria 758027-261 For use only in Portugal 758027-131 For use only in Canada 758027-DB1 For use only in Romania 758027-271 For use only in the Czech Republic and Slovakia 758027-FL1 For use only in Russia 758027-251 For use only in Denmark, Finland, and Norway 758027-DH1 For use only in Saudi Arabia 758027-171 For use on
40 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Open the computer as far as it will open. 6. Slide the keyboard (1) toward the TouchPad as far as it will slide.
7. Lift the rear edge of the keyboard (2) until it rests at an angle. 8. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. 10. Remove the keyboard (4). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
● Card reader board (See Card reader board on page 48) ● Power button board (See Power button board on page 49) Remove the top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the two rubber feet (1). NOTE: The rubber feet are included in the Rubber Kit, spare part number 746669-001. 4. Remove the ten Phillips PM2.5×6.5 screws (2) that secure the top cover to the base enclosure. 5. Remove the two Phillips PM2.0×2.
6. Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure. 7. Turn the computer right side up with the front toward you. 8. Open the computer as far as it will open. 9.
11. Remove the top cover (2). Reverse this procedure to install the top cover.
Fingerprint reader module Description Spare part number Fingerprint reader module (includes cable and double-sided adhesive) 758062-001 Before removing the fingerprint reader module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double-sided adhesive) 758045-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the TouchPad button board (2) and cable. Reverse this procedure to install the TouchPad button board. Card reader board Description Spare part number Card reader board (includes cable and double-sided adhesive) 758043-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the Philllips PM2.0×2.0 broad head screw (2) that secures the card reader board to the top cover. 4. Remove the card reader board (3) and cable. Reverse this procedure to install the card reader board. Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 758044-001 Before removing the power button board, follow these steps: 1. Turn off the computer.
1. Turn the top cover upside down with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided adhesive.) 3. Remove the Philllips PM2.0×3.0 screw (2) that secures the power button board to the top cover. 4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) 3. Remove the speakers (3). Reverse this procedure to install the speakers.
Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 758046-001 Before removing the audio/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 796399-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC Turbo up to 3.00-GHz) processor (4.
54 Description Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system 796384-601 Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon R5 M240 (Jet S3 XT) graphics subsystem with 2.
Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8 Professional operating system 799571-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.70-GHz) processor (3.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, TPM, and the Windows 8 Standard operating system 799571-501 Equipped with an Intel Core i5-5200U 2.20-GHz (SC Turbo up to 2.
Description Spare part number Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and the Windows 8 Standard operating system 796393-501 Equipped with an Intel Celeron 3805U 1.90-GHz processor (2.0-MB L3 cache, dual core, 15 W), a UMA graphics subsystem, and a non-Windows 8 operating system 796393-001 Equipped with an Intel Celeron 3205U 1.50-GHz processor (2.
3. Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. 4. Remove the fan cowling material (1) that forms a seal between the base enclosure and the fan. 5. Remove the two Philllips PM2.0×5.5 screws (2) that secure the system board to the base enclosure. 6. Remove the four Philllips PM2.5×4.5 screws (3) that secure the system board to the base enclosure. 7.
9. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 746658-001 For use only on computer models equipped with a graphics subsystem with UMA memory 746659-001 Before removing the heat sink, follow these steps: 1.
1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Following the 1 through 6 sequence stamped into the heat sink, loosen the six Phillips captive screws (2) and (3) that secure the heat sink to the system board. NOTE: The heat sink used on computer models equipped with a graphics subsystem with UMA memory will only have the screws in location (2). 4. Remove the heat sink (4).
● A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component. Reverse this procedure to install the heat sink.
Fan Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power connector cable Description Spare part number Power connector cable 758054-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure. 5. Remove the display assembly (3). 6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1). b. Remove the two Phillips PM2.0×3.75 screws (2) that secure the display bezel to the display assembly.
c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. d. Remove the display bezel (4). The display bezel is available using spare part numbers 758055-001 (for use only on computer models equipped with a webcamera) and 758056-001 (for use only on computer models not equipped with a webcamera). 7. If it is necessary to replace the webcamera/microphone module: a.
b. Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module. c. Remove the webcamera/microphone module. The webcamera/microphone module is available using spare part number 746667-001. 8. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (3) from the display panel. e. Remove the display panel. The display panel is available using spare part number 761784-001. 9. If it is necessary to replace the display panel cable: a. 68 Release the display panel cable from the clips (1) and routing channel built into the the display enclosure.
b. Remove the display panel cable (2). The display panel cable is available using spare part numbers 758059-001 (for use only on computer models equipped with a webcamera) and 758058-001 (for use only on computer models not equipped with a webcamera). 10. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.5×3.25 broad head screws (1) that secure the display hinges to the display enclosure. b. Remove the display hinges (2).
11. If it is necessary to replace the WLAN antenna cables and transceivers: a. Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the WLAN antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure. c. Remove the WLAN antenna cables and transceivers (3).
7 Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the esc key to exit. A prompt will appear, reading Exit Saving Changes? Select no to exit without saving changes. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Exit Saving Changes, and then press enter.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Downloading a BIOS update for Windows 7 CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f9. 3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1.
Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
– or – Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the startup test does not detect.
8 Specifications Metric U.S. Width 38.40 cm 15.12 in Depth 26.10 cm 10.28 in Height 2.31 cm 0.91 in Weight 2.30 kg 5.07 lb Operating voltage and current 19.5 V dc @ 4.62 A– 90W Dimensions 19.5 V dc @ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The computer operating voltage and current can be found on the system regulatory label.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Using the Windows recovery tools To recover information you previously backed up: 1. Access HP Support Assistant. ▲ To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. 2. Click Storage. 3. Click Backup and Recovery. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see HP Support Assistant.
Creating recovery media with HP Recovery Disc Creator NOTE: Your computer may not come equipped with an internal optical drive. In order to create the recovery DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted.
NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required. ● When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition and the HP Recovery partition. To check for the Windows partition, select Start > Computer. To check for the HP Recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.needed. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see Performing a system recovery on page 97. 2.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive. NOTE: Your computer may not come equipped with an internal optical drive. In order to create the HP Factory Image, you may need to plug in an external optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive.
To reinstall SLED, follow the steps below. 98 1. Select System Recovery from the boot menu after pressing f11. 2. A prompt will appear, reading, “This utility will wipe out your hard drive contents and restore your PC to factory state. Are you sure you want to continue?” Select Yes. 3. A prompt will appear, reading, “Please confirm you want to restore your system to factory state and lose all your current data.” Select Yes.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save, then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel Anti-Theft Technology (AT) was activated, contact the provider to deactivate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft Windows date and time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? input using the F10 setup utility or a custom utility. render the PC nonfunctional. Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology) 1.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Webcamera 64 KBits No Yes Store webcamera configuration and firmware. Using a utility from the device manufacturer that can be run from Windows.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?” This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data. 6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter light 10 AC adapter, spare part numbers 23 antenna location 5 removal 70 spare part number 21, 70 Antenna Kit, spare part number 21, 70 audio, product description 2 audio-in jack 11 audio-out jack 11 audio/USB board removal 52 spare part number 19, 52 B base enclosure, spare part number 19 battery removal 30 spare part number 19, 30 battery bay 12 battery cover lock 12 battery cover release latch 12 battery light 10 bottom components 12 button components 6 buttons optical drive eject 11 p
heat sink removal 58 spare part numbers 19, 58 hinge removal 69 spare part number 21, 69 J jacks audio-in 11 audio-out 11 headphone 11 microphone 11 network 10 RJ-45 10 K key components 7 keyboard product description 2 removal 39 spare part numbers 15, 39 keys esc 7 fn 7 function 7 L left-side components 10 light components 8 lights AC adapter 10 battery 10 caps lock 8 hard drive 11 mute 8 power 8, 11 TouchPad 8 TouchPad on/off 9 webcameraa 5 wireless 8 lock, spare part number 23 M mass storage device preca
S Screw Kit, spare part number 23 security cable slot 11 security, product description 3 service considerations cables 24 connectors 24 plastic parts 24 service cover illustrated 22 location 12 removal 31 spare part number 31 serviceability, product description 4 Speaker Kit, spare part number 16, 50 speakers location 6 removal 50 spare part number 16, 50 specifications 87 system board removal 53 spare part numbers 16, 53 T tools required 24 top cover removal 42 spare part numbers 15, 42 TouchPad button 9 T
