User Guide - Windows 8.1

12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .......................................................... 74
Starting Setup Utility (BIOS) ............................................................................................................... 74
Updating the BIOS ............................................................................................................................. 74
Determining the BIOS version ........................................................................................... 74
Downloading a BIOS update ............................................................................................. 75
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 76
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 77
13 Support ......................................................................................................................................................... 78
Contacting support ............................................................................................................................. 78
Labels ................................................................................................................................................. 79
14 Specifications ................................................................................................................................................ 80
Input power ......................................................................................................................................... 80
Operating environment ....................................................................................................................... 81
15 Accessibility .................................................................................................................................................. 82
Supported assistive technologies ....................................................................................................... 82
Contacting support ............................................................................................................................. 82
Appendix A Traveling with the computer ........................................................................................................... 83
Appendix B Troubleshooting .............................................................................................................................. 85
Troubleshooting resources ................................................................................................................. 85
Resolving issues ................................................................................................................................ 85
The computer is unable to start up .................................................................................... 85
The computer screen is blank ............................................................................................ 86
Software is functioning abnormally .................................................................................... 86
The computer is on but not responding ............................................................................. 86
The computer is unusually warm ....................................................................................... 86
An external device is not working ...................................................................................... 87
The wireless network connection is not working ................................................................ 87
A disc does not play ........................................................................................................... 87
A movie is not visible on an external display ..................................................................... 88
The process of burning a disc does not begin, or it stops before completion .................... 88
Appendix C Electrostatic discharge ................................................................................................................... 89
Index ................................................................................................................................................................... 90
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