Printing supplier must not manipulate or modify any electronic files without HP approval. Print Specs: “HP Photosmart Express Station Helping Kiosk Customers” Page Trim Paper Stock Colors A4 White 80 gsm Color printed Cover Instructions: Place after Helping Kiosk Customers tab divider in Sales Associate’s Handbook Restocking and Maintaining the Kiosk Part Numbers Languages Press Ready Filename Special Instructions by Part Number Enuk Helping Customers_UK_print.
Printing supplier must not manipulate or modify any electronic files without HP approval. Languages UK English French Spanish German Italian Dutch Print Specs Localized Tab Text by Language Tab 3 Helping Kiosk Customers Tab 3 Aider les clients du kiosque Tab 3 Ayuda a los clientes del centro de revelado Tab 3 Kiosk-Kunden helfen Tab 3 Supporto ai clienti del kiosk Tab 3 Klanten van de kiosk helpen Localized Filename by Language Helping Customers_UK_print.pdf Helping Customers_FR_print.
HP Photosmart pe1000 Express Station Helping Kiosk Customers
HP Photosmart pe1000 Express Station Helping Kiosk Customers Manual Part Number: CB100-90043 Rev B
© Copyright 2007 Hewlett-Pacark Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
1 Introduction Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 External View of Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 Helping Customers How the kiosk works . . . . . . . . . . . . . . . . . . Three easy steps . . . . . . . . . . . . . . . . . . . . . Step 1: Transfer photos to the kiosk . . . . .
iv Contents
Introduction This guide describes how the HP Photosmart pe1000 Express Station works and presents a list of frequently asked questions (FAQs), so you can respond to customer questions and concerns. It also contains a glossary of some photo-related terms with which you may not be familiar. This guide was written for those responsible for helping customers use the kiosk. Support To report problems with the HP Photosmart pe1000 Express Station, contact the HP Support Center number on the inside front cover.
2 Introduction
2 Helping Customers The kiosk presents a series of images and messages to get customers’ attention. We refer to this as the “attract loop.” When customers are ready to use the kiosk, they simply touch the screen anywhere. The attract loop stops playing, and instructions appear on the touch screen to help customers order their prints and archive CDs. The kiosk’s user interface is friendly and easy to understand. Still, some customers may need a little help during the ordering process.
Step 1: Transfer photos to the kiosk Customers can print photos from the following sources: • • • • Camera Card / USB Drive – compact flash, memory stick, xD, SD, MMC, miniSD, RS-MM, and MSDUO cards; plus USB drives Internet – photos can be ordered via Snapfish (www.snapfish.com) and from some retailer websites CD / DVD – compact discs and full-size DVDs Wireless – Bluetooth®-enabled devices, such as camera phones and PDAs The process for transferring files from camera cards and CDs/DVDs are similar.
You will next see a screen that shows where each memory card slot is on the front of the kiosk and what it is called. Insert your memory card into the appropriate slot. 4. The next screen lets you know how many photos are located on your memory card. 5. Make a choice: • Print all photos – print a copy of all photos. This is the most economical choice, but you cannot edit the photos before printing them. • View & select photos – display each photo and offer the opportunity to edit it.
6. You will see a message that your photos are being loaded, then small, thumbnail images are displayed on the screen. Step 2: Select and edit photos 1. On • • • • this screen you can do the following: Select the quantity of each photo to print. Use the right and left arrows to view all the photos on your memory card. Select Touch up if you want to edit a photo. Select Preview to see a closeup of a particular photo.
If you select Preview, the next screen will be a closeup of the image you selected. 3. If you are satisfied with the image, select Return to selected photos to return to the thumbnail collection of images. If you want to change the photo, select Touch up. 4. The “Touch up” screen gives you several options. Keep in mind that customers can play with all the options as much as they like. No changes are saved until the customer selects Accept changes. Auto-fix Auto-fix brightens dark photos.
Black and white Black and white converts the color photo to crisp black and white. Sepia Sepia converts the color photo to sepia tones (reddish brown). Rotate Rotate displays another screen where the customer can rotate the image vertically or horizontally 90 degrees and then see what the result will be. Crop/zoom Crop/zoom lets you choose where to trim the photo. The kiosk puts a yellow rectangle on top of your image. You can change the orientation of the rectangle to vertical by using Rotate crop.
While you are working in the “Touch up” screen, you can make multiple changes to a photo. This image shows how the image was cropped and changed to Sepia. Brightness/Contrast Brightness/Contrast lets you adjust the brightness and contrast of the image. To move the adjustment bars, use the directional arrows. Three easy steps 9 Helping Customers IMPORTANT: To save changes made in the “Touch up” screen, you must select Accept changes.
5. When you have finished making all changes to the image, select Accept changes. TIP: If you want to go back to the original photo, the way it was before you made changes to it, select Undo all changes. 6. After touching up photos, select Return to selected photos. 7. Choose the quantity to print. You can select a quantity for individual photos (1) or select a quantity for all photos in the order (2).
If added to the order, the archive CD contains a copy of all selected photos with all the editing changes you made. IMPORTANT: Remember that touched-up photos can be printed and saved to an archive CD (if selected), but they are not saved back to the customer’s original memory device. If customers want a copy of the edited version, they must order an archive CD. If added to the order, the index print includes all selected photos. Step 3: Pay for photos 1.
2. The “Order review” screen lets customers see how many prints they have selected. It also lists whether an index print or CD archive was ordered. 3. To use a coupon, select Add a coupon. Then either pass the coupon under the barcode reader until it is read or type in the coupon number information using the touch screen keyboard. Select Done after the coupon is processed. The Order review screen now lists the coupon discount. Select Submit Order.
1 2 3 1 2 3 Helping Customers 4 4 Receipts come out here. Archive CDs come out here. Photos (and index prints) come out here. Customers take envelopes from here.
Internet Orders Internet orders, whether sent through the retailer’s website or through www.snapfish.com, follow the same process as memory cards. The only difference is how you access the photos from the kiosk. 1. On the “Where are your photos?” screen, select Internet. 2. When customers order from the Internet, they are given an Order ID number in a confirmation email. They can type in this number using the touch screen keyboard.
Wireless (Bluetooth) Orders The HP Photosmart pe1000 Express Station will also accept transferred photos from many Bluetooth®enabled devices, such as camera phones. IMPORTANT: Not every Bluetooth device will work with the kiosk. Start by selecting Wireless in the “Where are your photos?” screen. 2. The next screen lists the kiosk’s ID code. 3. The same ID code should appear on the Bluetooth device’s screen. Select it. Helping Customers 1.
Once the photos have been transferred to the kiosk, the following message appears. From this point on, the process continues the same way as for other transfer methods.
3 FAQs This section presents a list of questions customers may ask you, by topic. Table 3-1 Frequently Asked Questions Question Answer General I started an order and have to leave. How do I save it? You cannot save an order. You will need to restart the order. I started an order and had to leave. When I came After a period of inactivity, the kiosk sends a message asking whether the customer wants to exit.
Table 3-1 Frequently Asked Questions (continued) Question Answer Printing and saving photos Are there limits on how many photos I can print? These limits are set by the store manager or retailer. You should find out from your store manager what those limits are so you can properly advise your customers. Limits are usually set at a particular dollar amount, for example $200.
Table 3-1 Frequently Asked Questions (continued) Question Answer Will I have to pay for an order if the kiosk runs out of paper or ink in the middle of printing? The kiosk keeps track of how much paper and ink are available and necessary for each order. If a customer orders more prints than can be produced with available resources, the customer will be asked to reduce the order.
20 FAQs
archive CD The backup compact disc produced by the HP Photosmart pe1000 Express Station. It contains a copy of all images the customer has chosen to print and reflects all changes made during the editing process. For example, uploaded photos may have had red-eye problems. The copy of the photo saved to the archive CD is the fixed version. The original image on the customer’s memory device is not touched.
22 Glossary
Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
All materials used to produce this manual are recyclable. © 2007 Hewlett-Packard Development Company, L.P. Printed in U.S.A www.hp.
