User Manual

FAQs
FAQs
17
3FAQs
This section presents a list of questions customers may ask you, by topic.
Table 3-1 Frequently Asked Questions
Question Answer
General
I started an order and have to leave. How do I
save it?
You cannot save an order. You will need to restart the order.
I started an order and had to leave. When I came
back, the ordering screens were gone and I had
to start over. What happened?
After a period of inactivity, the kiosk sends a message asking whether the
customer wants to exit. If no response is received, the kiosk assumes the
customer wants to exit.
Uploading photos
I have photos on two memory cards. Can I upload
them all and print them all as one order?
No, the kiosk prints from only one input device (such as a memory card) at
a time. You will need to finish one order and then start a new one with the
second memory card.
Can I print photos from a video? No, this capability is not currently available.
An uploaded picture seems to have been cropped
so that heads are chopped off. What is causing
this?
Digital photo aspect ratios in the camera do not match the 4 x 6 inch (10 x
15 cm) aspect ratio. Because of this, the center of the photo is cropped
during the upload. If the subjects in the photo are positioned near the edge,
you can use the Crop/Zoom touch-up function to adjust the crop region.
Are there any input devices that the kiosk does not
support?
The kiosk does not currently support either infrared (IR) or Wi-Fi wireless
transfers. Also, even though the kiosk accepts USB thumb drives, it cannot
accept transfers from a laptop PC via a USB cable.
What graphic formats are supported? The HP Photosmart pe1000 Express Station supports the following formats:
.bmp, .jpg, .tif, and .gif. It does not support .mpg or digital RAW capture.
Selecting and editing photos
If I select a photo and edit it, what happens if I
select the back arrow to go to the previous screen?
Will I lose my edits?
In this case your edits will not be lost. However, if you select the back arrow
again to the starting screen (where you select Print all photos, View & select
photos, or Create a CD), your selections will be lost. Note that the kiosk will
first display a warning message.
I changed my mind about a photo I selected. I do
not want to print it anymore. I already edited it
and moved on, though. Is it too late?
It is not too late. To deselect this print, simply change the quantity to print for
this photo to zero.
In Touch Up mode, when I choose the Crop
function, I cannot zoom in at all. Why is that?
You cannot zoom in beyond a certain limit, when doing so would result in
poor-quality prints. You may upload a photo that has a resolution that is
already below an acceptable limit. In this case, you will not be able to do
any cropping.
What does Auto-fix do? This editing feature brightens photos that are too dark.
What is Sepia? This editing feature lets you convert your photo to a reddish-brown,
monochrome tint. This color gives the photo a warm, antique feeling.
When a photo is rotated in the Edit screen, does it
stay in that rotation?
Yes, it does, as long as you saved your changes.
Why is the Red-eye feature grayed out? The Red-eye feature is available only when the entire image from the
memory device has been read. Many other editing features can be used on
only the small, thumbnail image. The Red-eye feature requires that the entire
image be uploaded first, before this feature can be used.