User Manual

FAQs18
Printing and saving photos
Are there limits on how many photos I can print? These limits are set by the store manager or retailer. You should find out
from your store manager what those limits are so you can properly advise
your customers. Limits are usually set at a particular dollar amount, for
example $200. If customers order photos and this limit would be exceeded,
they will receive a message to this effect, asking them to reduce their order.
I received a message telling me that ‘a photo’s
resolution may be too low for quality printing’.
What does this mean?
This means that the photo you selected is of poor quality. You can ignore
this message and still print the photo; however, you may be disappointed in
the print.
The kiosk seemed to be working fine, but now
there is a message that ‘there are insufficient
resources.’ What happened?
This message is displayed when there are not enough resources in the kiosk
to complete an order. For example, a customer may order 10 archive CDs.
If only 8 CDs are available, the customer will see this message. The same is
true for print orders. If the customer is ordering 80 photo prints, and not
enough HP Photosmart paper is available, the customer will see this
message. In both cases, the customer will be asked to reduce the order.
Are the edits I make using the touch screen saved
on my memory card?
No, the changes you make are made to the copy of the images that are
uploaded to the kiosk. Your original photos are not touched. If you want to
save the changes, you will need to add an archive CD to your order.
When I order an archive CD, does it include all
the photos on my memory card, or only the ones I
selected?
The archive CD includes all the photos you choose to print.
When I order an index print, does it include all
the photos on my memory card, or only the ones I
selected?
The index print includes all the photos you choose to print.
I ordered one archive CD and two were
produced? Why?
An archive CD is a backup copy of all photos you choose to print. If the set
of photo files will not fit on only one CD, two will be used.
I brought my photos in on a CD. Why would I
want to make an archive CD?
Even though you already have photos on your CD, you might still want to
make an archive CD if you edited any of the photos to improve them – for
example, if you got rid of red-eye or cropped images. You might also want
to take advantage of how easy it is to make a backup CD and make an
extra copy for family or friends.
Free software
What software is included on my archive CD? The free software from HP allows you to view, edit, and share your photos
from home. You can also easily send them to the HP Photosmart pe1000
Express Station. This software is included on all archive CDs.
Paying and using coupons
Is sales tax included in the running total? No, tax is calculated at the end of the order, after you confirm the order
and submit it.
I cannot seem to get the barcode scanner to read
my coupon. Why?
You will need to bring the coupon barcode directly under the scanner. You
may need to pass it under the scanner several times. If you still have trouble,
you can type the code in directly using the touchscreen keyboard.
Why does the price per print in the order
summary box sometimes change when a certain
quantity is selected?
The kiosk pricing may be based on tiered volume discounts so, when a
certain volume is reached, the price per print may drop.
Will I still get the savings advertised in the
starbursts next to the item if I use a coupon?
Yes, the savings advertised on the coupon are subtracted from the final
subtotal, which takes into account any other savings the order might qualify
for.
I had two coupons and scanned them both. The
kiosk only used the last one. Why?
If you scan multiple coupons, only the last valid coupon will be applied.
Table 3-1 Frequently Asked Questions (continued)
Question Answer