User's Manual

How the kiosk works
Helping Customers
3
2 Helping Customers
The kiosk presents a series of images and messages to get customers’ attention. We refer to this as the
“attract loop.” When customers are ready to use the kiosk, they simply touch the screen anywhere. The
attract loop stops playing, and instructions appear on the touch screen to help customers order their prints
and archive CDs.
The kiosk’s user interface is friendly and easy to understand. Still, some customers may need a little help
during the ordering process. This chapter explains how to use the kiosk, so you will be familiar when
customers need your help. It also explains how to edit photos – crop them, change their orientation, remove
red-eye, and so on. You will be able to answer customer questions after reviewing this information and
after running through the ordering process yourself. For specific questions, also refer to the FAQ (Frequently
Asked Questions) chapter in this book.
How the kiosk works
The HP Photosmart pe1000 Express Station downloads a copy of photos stored on customers’ media
devices (or sent via the Internet) and then allows customers to edit those images and select the number of
copies they want to print. When credit or debit card payment is authorized, the photos are printed, and
the CD is created (if one was ordered).
IMPORTANT: When customers edit photos, they modify a copy on the kiosk; their originals are not
modified at all. If customers want to have a copy of the photos they modify, encourage them to add an
archive CD to their order.
Three easy steps
To print their photos and make backup CDs, customers follow these three easy steps.
2
Select and edit
photos
1
Transfer photos
to the kiosk
3
Pay for the
order