User's Manual

FAQs

Will I have to pay for an order if the kiosk runs

out of paper or ink in the middle of printing?

The kiosk keeps track of how much paper and ink are available and

necessary for each order. If a customer orders more prints than can be

produced with available resources, the customer will be asked to reduce the

order. In the rare instance where an order is not completed, the customer

will not be charged at all for the order, even for the prints that were already

produced. The receipt that printed out before the order started shows what

would have been charged to the credit or debit card. If the order is not

completed, the credit or debit card will not be charged at all.

The kiosk is rejecting a coupon that has a valid

code and has not expired? What could be

causing this?

Check the terms and conditions on the coupon; it is likely that one of the

conditions has not been met. For example, a coupon may require a $5

minimum purchase – before sales tax – in order to qualify for free prints.

Check the coupon expiration date. The last day a coupon with an

expiration date of August 1st can be used is July 31st.

Refunds

What is the refund policy if I am not happy with

my order?

Customer Service will gladly credit the credit or debit card used for the

transaction if a customer presents a receipt and the order being returned.

Receipts are required.

What if a customer is still not satisfied? For customers whose concerns cannot be satisfied at your store’s Customer

Service desk, give them the HP Support Center number provided on the

inside front cover of this manual. This number should only be given out to

customers whose concerns go beyond receiving a refund for the money they

spent.

Table 3-1 Frequently Asked Questions (continued)

Question Answer